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Trends in Technology 

       and their

Impact on Organizations


      Reggie Henry, CAE
      Chief Information Officer
      ASAE
What We’ll Cover


   Mobile




Cloud Computing




  Social
Mobile
In 2010 ….


            • Mobile data traffic was three times the size of
              the entire global Internet in 2000
            • Mobile video traffic was 49.8 percent of total
              mobile data traffic at the end of 2010, and will
              account for 52.8 percent of traffic by the end of
              2011
            • There are 48 million people in the world who
              have mobile phones, even though they do not
              have electricity at home


Cisco Visual Networking Index: Global Mobile Data
Traffic Forecast Update, 2010–2015
Predictions for 2015

            • There will be nearly one mobile device per capita by 2015.
              There will be over 7.1 billion mobile-connected devices—
              approximately equal to the world’s population in 2015 (7.2 billion)
            • Two-thirds of the world’s mobile data traffic will be video by
              2015. Mobile video will more than double every year between
              2010 and 2015.
            • Mobile-connected tablets will generate as much traffic in 2015
              as the entire global mobile network in 2010
            • There will be 788 million mobile-only Internet users by 2015.
              The mobile-only Internet population will grow 56-fold from 14
              million at the end of 2010 to 788 million by the end of 2015.




Cisco Visual Networking Index: Global Mobile Data
Traffic Forecast Update, 2010–2015
Shifts in Computing Enabled by Mobile




   Stationary
                          Ubiquitous
      Formal
                           Informal
   Abstracted                           Physical

           One might say a more “natural” way of
        computing…do we even call it that anymore??
Mobile




More people now have a mobile phone
 than an Internet-connected PC in the
                 U.S…
Mobile
…and increasingly, they are SMARTPHONES
Mobile

                     Post-PC era?




Maybe, maybe not, but this is definitely the mobile era!
Prediction…
Prediction…
…and then there’s this!!




       This is Different!!!
iPad Adoption is Crazy!





TOP MOBILE INTERNET TRENDS Matt Murphy / Mary Meeker – 2/10/11 http://www.slideshare.net/
kleinerperkins/kpcb-top-10-mobile-trends-feb-2011
This is Different!!!
I’m not sure what it is but the simplicity of the apps seems to get
people considering what apps might exist and what apps need to be
created. The other thing about these devices is that they are all
about customization. Most desktops and laptops do not
encourage people to do much beyond using the software
outside of the default installation. The average user doesn’t seek
to tweak and tinker. The iPad is all about tinkering.
This is Different!!!

But the very simplicity of the iPad masks its
transformational power. Some say the iPad
heralds a new era of computing, and I'm inclined
to believe them. 
The interface is so intuitive—navigating with your
fingers rather than a keyboard and mouse—that it
will change what we expect from our computers.
Today we talk about "getting on the Internet," but
with iPad you can have a persistent online
connection, and that's a pretty profound shift.
                                           Daniel Lyons
                                           Newsweek
But from a 
business perspective 
  why should I care?
             

It’s just a media device,
           right?
My first portable computer - 1986
                                      COMPAQ Portable ll
                                      Price:
 $4999
                                      Weight: 
 26 Pounds
                                      CPU:
     Intel 286 @ 8 MHz
                                      RAM:
     640k
                                      Storage:
 20Meg hard drive
                                      Display:
 9 Inch monochrome
                                      
   80 x 25 text
                                      Ports:
 1 parallel, 1 serial, 1
                                      CGA



My present portable computer - 2012
                                                   iPAD 2
                                      Price:
 $699
                                      Weight: 
 1.35 Pounds
                                      CPU:
     1GHz dual-core 
                                      RAM:
     64GB
                                      Storage:
 (in RAM)
                                      Display:
 9.7 Inch
                                      
    1024x768 resolution
                                      Ports:
 30-pin dock connector
My first portable computer - 1986
                                    COMPAQ Portable ll
                                    Price:
 $4999
                                    Weight: 
 26 Pounds
                                    CPU:
     Intel 286 @ 8 MHz
                                    RAM:
     640k
                                    Storage:
 20Meg hard drive
                                    Display:
 9 Inch monochrome
            Let’s see…
             
   80 x 25 text
                                    Ports:
 1 parallel, 1 serial, 1
          1024 MHz = 1              CGA
            GHz, so….
          WOW! computer - 2012
My present portable
                    That’s
        about 125 times                          iPAD 2
                                    Price:
 $699
               faster!              Weight: 
 1.35 Pounds
                                    CPU:
     1GHz dual-core 
                                    RAM:
     64GB
                                    Storage:
 (in RAM)
                                    Display:
 9.7 Inch
                                    
    1024x768 resolution
                                    Ports:
 30-pin dock connector
                                    OS:
 iOS 5
My first portable computer - 1986
                                      COMPAQ Portable ll
                                      Price:
 $4999
                                      Weight: 
 26 Pounds
                                      CPU:
     Intel 286 @ 8 MHz
                                      RAM:
     640k
                                      Storage:
 20Meg hard drive
               …and 
                 Display:
 9 Inch monochrome
                                          80 x 25 text
        1024 MB = 1 GB,               
                                      Ports:
 1 parallel, 1 serial, 1
                so….
                 CGA

            That’s about
        3,200 times more
My present portable computer - 2012
                                                   iPAD 2
         workspace and                Price:
 $699
                                      Weight: 
 1.35 Pounds
              storage!                CPU:
     1GHz dual-core 
                                      RAM:
     64GB
                                      Storage:
 (in RAM)
                                      Display:
 9.7 Inch
                                      
    1024x768 resolution
                                      Ports:
 30-pin dock connector
                                      OS:
 iOS 5
This IS a computer!
!&%$$!!!
Why don’t
 you try
working
 like IT
 works?
Scenario 1 – The Train Ride Presentation
   Reggie, our conference speaker
   didn’t show up! Folks aren’t too
    happy. We’re right around the
   corner at the Capital Hilton. Can
       you come over and do a
      technology trends update?




                                        Uhhh…Unfortunately, I’m on a
                                       train to New Jersey and…wait a
                                        minute…do you have a WebEx
                                                   account? 
                                        You do? Great! Fire it up and
                                       send me the link…I think we can
                                                    do this!
Did that just
really happen?
Scenario 2 – The Forgotten Laptops

                   Mechanicsburg, PA. 5
                   minutes before the start
                   of the presentation, and
                   …




What do you mean
 you forgot the
 laptops???!!!!!
Scenario 2 – The Forgotten Laptops

                                          Total Cost = $25.07



SharePlus
   Keynote
   Keynote Remote
 $14.99       $9.99          $.99




   Did that just really happen?
What should I be doing?
Mobile Strategy Considerations

              Internal Strategy
       •   Mobile Device Management
       •   BYOD (Bring Your Own Device)
       •   Tablets are HUGE!
       •   Customizable Work Environment
       •   Convenience
Mobile Strategy Considerations

              External Strategy

       •   Content – Mobile First!
       •   Community – Social Networks
       •   Collaboration 
       •   Communication
Mobile: Are you optimized for Mobile?


                     A recent study from Ruder Finn revealed
                     that Americans are spending nearly three
                     hours per day on their mobile phones.. 
                     
                     …perhaps the most interesting finding
                     from the new data is the fact that more
                     people are using the mobile web to
                     socialize (91%) compared to the 79% of
                     desktop users who do the same.
                     
                     It appears that the mobile phone is
                     actually a better platform for social
                     networking than the PC.
Mobile SIZE is Different!
Mobile SIZE is Different!
Website Usability on Mobile Devices



  Mobile Design = Small and Targeted
  To have a successful mobile site or app, the obvious guideline is to
  design for the small screen. Sadly, some don't, and we still see users
  struggle to hit tiny areas that are much smaller than their fingers.
  
  The second point is more conceptual — and harder for some people to
  accept: When you have a smaller screen, you must limit the number
  of features to those that matter the most for the mobile use case.




                               Mobile Usability Update, Jakob Nielsen, 9/26/11
Website Usability on Mobile Devices

Measured usability varied substantially, depending on whether people used a
mobile site or a full website. 

• Mobile site success rate: 64%
• Full site success rate: 58%

This leads to the first, and maybe most important, guideline for improving the
mobile user experience: design a separate mobile site. 

Apps Beat Sites
While a mobile site is good, a mobile app is even better. We measured a
success rate of 76% when people used mobile apps

(The exception would be people using large-sized tablets like the iPad. Our
separate studies of iPad users show that they do fairly well browsing full sites.)


                                  Mobile Usability Update, Jakob Nielsen, 9/26/11
Are You Really Ready for Tablets?
Forrester predicted that        Test Your Site on a Tablet
tablet sales could quadruple    Using your own site on a tablet computer is the only way to get an
from 2010 to 2015, leading to   accurate idea of what other users experience when they browse your
a surge in tablet-based e-      site from such a device. 

commerce and chipping
away at the amount of Web
                                
traffic coming from PC's.       Simplify the Layout
                                Even if your desktop site's design renders properly on tablets, that
                                doesn't mean the battle is won. 
                                
                                Ditch the Flash
                                No matter where you stand on the mobile Flash debate, it's hard to
                                deny that more open standards like HTML5 and JavaScript can
                                accomplish most of what Flash does. Apple's iPad is overwhelmingly
                                dominant in this space for the time being, so we have to play by their
                                rules, to some extent. 
                                
                                Make the User Interface App-Like
                                Consider building a tablet-specific version of your site that utilizes
                                some of the more app-like interface elements like subtle animations
                                and a navigation that responds to finger-swiping.
Mobile: Intentional Serendipity
Location based social serendipityJ

 I really need some help
with this cloud computing         My ASAE Technology Colleagues
           thing…




   Can we help our members have
   “not so chance” encounters?
Mobile is Different!


   “The desktop environment is like a carp in a
   bathtub: It grows till it fills all available space,”
   says Luke Wroblewski, who was chief product
   officer and co-founder of Bagcheck.com. The
   same goes for Web pages, he adds, and as a
   result, the screen gets cluttered with irrelevant
   data that can distract or frustrate end users.
Mobile USAGE is Different!
Cloud Computing
Cloud Computing

             Cloud computing 

The delivery of computing as a service
rather than a product, whereby shared
resources, software, and information are
provided to computers and other devices as
a metered service over a network (typically
the Internet).
Why Cloud Computing?
Infrastructure




 Software




 People
Cloud Computing




3 Major Business Models
Cloud Computing

               Software as a Service (SaaS)

Cloud application services or "Software as a Service (SaaS)" deliver software as a
service over the Internet, eliminating the need to install and run the application on the
customer's own computers and simplifying maintenance and support.
Cloud Computing

           Platform as a Service (PaaS)
PaaS solutions are development platforms for which the
development tool itself is hosted in the cloud and accessed
through a browser. With PaaS, developers can build web
applications without installing any tools on their computer and
then deploy those applications without any specialized systems
administration skills.
Cloud Computing
          Infrastructure as a Service" (IaaS)
Cloud infrastructure services, also known as “Infrastructure as a Service"
(IaaS), deliver computer infrastructure – typically a platform virtualization
environment – as a service, along with raw (block) storage and networking.
Rather than purchasing servers, software, data-center space or network
equipment, clients instead buy those resources as a fully outsourced
service.
Cloud Computing
3 Major Implementation Models
Cloud Computing
Pros
• Eliminate or reduce capital investments in
  infrastructure
• Scalability – up or down
• Speed to market
Cons
• Security
• Application Integration
• Privacy Compliance
Cloud Computing

Personal Cloud Computing
Social Networking
Social Networking
The world is changing the way it communicates.
The world is changing the way content is
created, filtered, consumed, shared, rated……
That’s what this is REALLY all about!

                        There is a group of folks, largely (but
                        not entirely) defined by generation,
                        who communicate differently. They
                        have always communicated
                        differently. They live their lives out
                        loud!

      That’s what this is REALLY all about!
Social Networking
Generation Y and Z consider e-mail passé…In 2009 Boston College
   stopped distributing e-mail addresses to incoming freshmen
Social Networking


               A recent Retrevo study
               by surveyed just over
               1000 Americans and
               asked questions such as
               when, where, and how
               much time they spend
               on sites and services
               like Facebook and
               Twitter.
Social Networking




A recent study by Retrevo surveyed just over 1000 Americans and asked
questions such as when, where, and how much time they spend on sites
and services like Facebook and Twitter.
Social Networking


                                                                     The average age of social network
                                                                     users rose between 2008 and 2010,
                                                                     according to data from the Pew
                                                                     Research Center Internet & American
                                                                     Life Project. For example, the
                                                                     percentage of social network users
                                                                     age 18-22 fell 43%, from 28% to 16%.





Percentage of SocNet Users 36 and Up Rises
In addition, the percentage of social network users age 23-35 dropped 20%, from 40% to 32%. Meanwhile, the
percentage of users age 36-49 rose 18%, from 22% to 26%. Most significantly, the percentage of users age
50-65 more than doubled, from 9% to 20%. In total, 52% of social network users in 2010 were 36
What should I be doing?
What should I be doing?

        1.   Strategy
        2.   Integration
        3.   Mobile
        4.   Social CRM
This is
exhausting!
Develop a Social media strategy!!!


                        This sounds like a basic concept, yet
                        it seems that most organizations do
                        not have a concise list of what they
                        hope to achieve through the use of
                        social tech; all they have is a fuzzy
                        sense that they want to learn how to
                        use it.
                        
                        Scott Klososky
                        Enterprise Social Technology: Helping Organizations
                        Harness the Power of Social Media
U.S. Army Social Media Strategy for the week of: __Week ___
               Monday                               Tuesday                          Wednesday                   Thursday                       Friday
Theme:         Question                             Facebook feature                 Sharing stories
            Women’s Equality Day           Soldiers and Families
                                                                                     online
LOE:           Strategic Environment                Equip and Train                  Equip and Train             Strategic Environment          Soldiers & Families
Flickr:        Pull 3-5 photos from various         Pull 3-5 photos from             Pull 3-5 photos from        Pull 3-5 photos                Pull 3-5 photos highlighting
               sites                                various sites                    various sites               highlighting women in          Military Families
                                                                                                                 the Army
Photo of       “Convoy Fights off Insurgent         “The Wall Hanger”   
            “In the Early Morning       “Don’t Look Down” 6,086        Soldier/Family Oriented
day:           Ambush” 6,075 total views            7,373 total views                Light” 3,888 total views    total views
Facebook:
      #1: Photo of the Day
               #1: Photo of the Day    
        #1: Photo of the Day   
    #1: Photo of the Day  
        #1: Photo of the Day  
#1:
           #2: Question: “Army                  #2: Highlight “Ft. Benning”  
   #2: G/8 Video (Army         #2: Women in Army              #2: Family Tour BCT
#2:
           Inspiration” (over 1,330             #3: Promote Army Videos          Modernization) 
            History (army.mil/women)   
   (army.mil feature)
#3:            comments)  
                         on iTunes                        #3: Promote Women’s         #3: Personality Profile of     #3: Question:
               #3: Birthplace of National                                            Equality Day                Women Soldier                  Improvements in
               Guard (army.mil)                                                                                                                 supporting Military Family
Tweets:
       #1: Photo of the Day 
               #1: Photo of the Day    
        #1: Photo of the Day   
    #1: Photo of the Day  
        #1: Photo of the Day  
#1:
           #2: Trivia:7 Core Values (over       #2: Cross-promote “Ft.           #2: Cross-promote Army      #2: Trivia: 1st Women          #2: Cross-promote
#2:
           10 responses)  
                     Benning”     
                   Modernization Video    
    Generals?    
                 Army.mil feature story    
#3:            #3: Question: “Army                  #3: Promote Army Videos          #3: Promote Women’s         #3: Shout-out to Female        #3: Question:
               Inspiration” (over 25                on iTunes                        Equality Day                Soldiers (about 20             Improvements in
               responses)                                                                                        responses)                     supporting Military Family
Blog:          “To Protect & Defend”-Army           Army Blog Feature   
            Bloggers Roundtable    
                      
                                                                                                                 Personality Profile            Photo Slideshow of
               Inspiration                          (Army Technology)                (Unmanned Aircraft          Sgt. Tyronda Dorsey   
        “Welcome Home”
                                                                                     Systems)                    (over 1650 FB shares)          Celebrations
STAND-TO!      Pain Management                      Soldier Athlete Initiative       Comprehensive Soldier       Women’s Equality Day           Army’s Land War Net
                                                                                     Fitness
Goal:          To educate & engage with             To promote external Army         To inform Soldiers &        To inform/educate              To engage Military families
               audience                             initiatives & to inform          audience of advances in     audience on Women in
                                                    audience                         Army technology             Army History
Measure of     FB: 3 posts; 629 likes, 120          FB: 3 posts; 615 likes,          FB:3 posts; 1105 likes,     FB: 3 posts;1133 likes,        FB: 3 posts; 850 likes, 175
Effectivenes   comments (aver. per post)    
       138 comments (aver. per          163 comments (aver. per     131 comments (aver. per        comments (aver. per post)     
s              Twitter: 4 tweets; 42 re-tweets  
   post)
                           post)
                      post)
                         Twitter: 3 tweets; 56 re-
               Blog: 3148 page views                Twitter: 3 tweets; 47 re-        Twitter: 3 tweets; 50 re-   Twitter: 4 posts; 51 re-       tweets
                                                    tweets   
                       tweets   
                  tweets   
                     Blog: 4,392 page views
                                                    Blog: 3190 page views            Blog: 3,563 page views      Blog : 3,010 page views
Integration

Social media can not be an island in your organization.




  How will your new media strategy support and
  enhance your existing Internet strategy (email,
  website, search engine, etc)?
Social Networking
Make sure your website and social “stuff” are
                integrated.
Social media shouldn’t stand on its own. Sustainable social media strategy
means that your entire web presence (including social media profiles and
activities) ARE your website. It’s not just your URL now.


                       But remember….
 Website = Destination                     Social Media = Conversation
      About You                                    About Them


               The Rules Are Different!!

       But they should be connected!
“SOCIAL” CRM
“Social” CRM

WHY IS THIS SO IMPORTANT? BECAUSE THIS…..




                   Martin Walsh
                   Head of Digital Marketing & Award Winning Producer at Red
                   Dune Films
“Social” CRM



                                                            …IS NOW 
                                                            THIS!!




Martin Walsh
Head of Digital Marketing & Award Winning Producer at Red
Dune Films
Final Thoughts - Q & A
           

Thank You for Your Time
    and Attention

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Technology Trends and Their Impact on Associations

  • 1. Trends in Technology 
 and their
 Impact on Organizations Reggie Henry, CAE Chief Information Officer ASAE
  • 2.
  • 3. What We’ll Cover Mobile Cloud Computing Social
  • 5. In 2010 …. • Mobile data traffic was three times the size of the entire global Internet in 2000 • Mobile video traffic was 49.8 percent of total mobile data traffic at the end of 2010, and will account for 52.8 percent of traffic by the end of 2011 • There are 48 million people in the world who have mobile phones, even though they do not have electricity at home Cisco Visual Networking Index: Global Mobile Data Traffic Forecast Update, 2010–2015
  • 6. Predictions for 2015 • There will be nearly one mobile device per capita by 2015. There will be over 7.1 billion mobile-connected devices— approximately equal to the world’s population in 2015 (7.2 billion) • Two-thirds of the world’s mobile data traffic will be video by 2015. Mobile video will more than double every year between 2010 and 2015. • Mobile-connected tablets will generate as much traffic in 2015 as the entire global mobile network in 2010 • There will be 788 million mobile-only Internet users by 2015. The mobile-only Internet population will grow 56-fold from 14 million at the end of 2010 to 788 million by the end of 2015. Cisco Visual Networking Index: Global Mobile Data Traffic Forecast Update, 2010–2015
  • 7. Shifts in Computing Enabled by Mobile Stationary Ubiquitous Formal Informal Abstracted Physical One might say a more “natural” way of computing…do we even call it that anymore??
  • 8. Mobile More people now have a mobile phone than an Internet-connected PC in the U.S…
  • 10.
  • 11. Mobile Post-PC era? Maybe, maybe not, but this is definitely the mobile era!
  • 14. …and then there’s this!! This is Different!!!
  • 15. iPad Adoption is Crazy! TOP MOBILE INTERNET TRENDS Matt Murphy / Mary Meeker – 2/10/11 http://www.slideshare.net/ kleinerperkins/kpcb-top-10-mobile-trends-feb-2011
  • 16. This is Different!!! I’m not sure what it is but the simplicity of the apps seems to get people considering what apps might exist and what apps need to be created. The other thing about these devices is that they are all about customization. Most desktops and laptops do not encourage people to do much beyond using the software outside of the default installation. The average user doesn’t seek to tweak and tinker. The iPad is all about tinkering.
  • 17. This is Different!!! But the very simplicity of the iPad masks its transformational power. Some say the iPad heralds a new era of computing, and I'm inclined to believe them. The interface is so intuitive—navigating with your fingers rather than a keyboard and mouse—that it will change what we expect from our computers. Today we talk about "getting on the Internet," but with iPad you can have a persistent online connection, and that's a pretty profound shift. Daniel Lyons Newsweek
  • 18. But from a business perspective why should I care? It’s just a media device, right?
  • 19. My first portable computer - 1986 COMPAQ Portable ll Price: $4999 Weight: 26 Pounds CPU: Intel 286 @ 8 MHz RAM: 640k Storage: 20Meg hard drive Display: 9 Inch monochrome 80 x 25 text Ports: 1 parallel, 1 serial, 1 CGA My present portable computer - 2012 iPAD 2 Price: $699 Weight: 1.35 Pounds CPU: 1GHz dual-core RAM: 64GB Storage: (in RAM) Display: 9.7 Inch 1024x768 resolution Ports: 30-pin dock connector
  • 20. My first portable computer - 1986 COMPAQ Portable ll Price: $4999 Weight: 26 Pounds CPU: Intel 286 @ 8 MHz RAM: 640k Storage: 20Meg hard drive Display: 9 Inch monochrome Let’s see… 80 x 25 text Ports: 1 parallel, 1 serial, 1 1024 MHz = 1 CGA GHz, so…. WOW! computer - 2012 My present portable That’s about 125 times iPAD 2 Price: $699 faster! Weight: 1.35 Pounds CPU: 1GHz dual-core RAM: 64GB Storage: (in RAM) Display: 9.7 Inch 1024x768 resolution Ports: 30-pin dock connector OS: iOS 5
  • 21. My first portable computer - 1986 COMPAQ Portable ll Price: $4999 Weight: 26 Pounds CPU: Intel 286 @ 8 MHz RAM: 640k Storage: 20Meg hard drive …and Display: 9 Inch monochrome 80 x 25 text 1024 MB = 1 GB, Ports: 1 parallel, 1 serial, 1 so…. CGA That’s about 3,200 times more My present portable computer - 2012 iPAD 2 workspace and Price: $699 Weight: 1.35 Pounds storage! CPU: 1GHz dual-core RAM: 64GB Storage: (in RAM) Display: 9.7 Inch 1024x768 resolution Ports: 30-pin dock connector OS: iOS 5
  • 22. This IS a computer!
  • 23.
  • 25. Why don’t you try working like IT works?
  • 26.
  • 27. Scenario 1 – The Train Ride Presentation Reggie, our conference speaker didn’t show up! Folks aren’t too happy. We’re right around the corner at the Capital Hilton. Can you come over and do a technology trends update? Uhhh…Unfortunately, I’m on a train to New Jersey and…wait a minute…do you have a WebEx account? You do? Great! Fire it up and send me the link…I think we can do this!
  • 29. Scenario 2 – The Forgotten Laptops Mechanicsburg, PA. 5 minutes before the start of the presentation, and … What do you mean you forgot the laptops???!!!!!
  • 30. Scenario 2 – The Forgotten Laptops Total Cost = $25.07 SharePlus Keynote Keynote Remote $14.99 $9.99 $.99 Did that just really happen?
  • 31. What should I be doing?
  • 32. Mobile Strategy Considerations Internal Strategy • Mobile Device Management • BYOD (Bring Your Own Device) • Tablets are HUGE! • Customizable Work Environment • Convenience
  • 33. Mobile Strategy Considerations External Strategy • Content – Mobile First! • Community – Social Networks • Collaboration • Communication
  • 34. Mobile: Are you optimized for Mobile? A recent study from Ruder Finn revealed that Americans are spending nearly three hours per day on their mobile phones.. …perhaps the most interesting finding from the new data is the fact that more people are using the mobile web to socialize (91%) compared to the 79% of desktop users who do the same. It appears that the mobile phone is actually a better platform for social networking than the PC.
  • 35. Mobile SIZE is Different!
  • 36. Mobile SIZE is Different!
  • 37. Website Usability on Mobile Devices Mobile Design = Small and Targeted To have a successful mobile site or app, the obvious guideline is to design for the small screen. Sadly, some don't, and we still see users struggle to hit tiny areas that are much smaller than their fingers. The second point is more conceptual — and harder for some people to accept: When you have a smaller screen, you must limit the number of features to those that matter the most for the mobile use case. Mobile Usability Update, Jakob Nielsen, 9/26/11
  • 38. Website Usability on Mobile Devices Measured usability varied substantially, depending on whether people used a mobile site or a full website. • Mobile site success rate: 64% • Full site success rate: 58% This leads to the first, and maybe most important, guideline for improving the mobile user experience: design a separate mobile site. Apps Beat Sites While a mobile site is good, a mobile app is even better. We measured a success rate of 76% when people used mobile apps (The exception would be people using large-sized tablets like the iPad. Our separate studies of iPad users show that they do fairly well browsing full sites.) Mobile Usability Update, Jakob Nielsen, 9/26/11
  • 39. Are You Really Ready for Tablets? Forrester predicted that Test Your Site on a Tablet tablet sales could quadruple Using your own site on a tablet computer is the only way to get an from 2010 to 2015, leading to accurate idea of what other users experience when they browse your a surge in tablet-based e- site from such a device. 
 commerce and chipping away at the amount of Web traffic coming from PC's. Simplify the Layout Even if your desktop site's design renders properly on tablets, that doesn't mean the battle is won. Ditch the Flash No matter where you stand on the mobile Flash debate, it's hard to deny that more open standards like HTML5 and JavaScript can accomplish most of what Flash does. Apple's iPad is overwhelmingly dominant in this space for the time being, so we have to play by their rules, to some extent. Make the User Interface App-Like Consider building a tablet-specific version of your site that utilizes some of the more app-like interface elements like subtle animations and a navigation that responds to finger-swiping.
  • 41. Location based social serendipityJ I really need some help with this cloud computing My ASAE Technology Colleagues thing… Can we help our members have “not so chance” encounters?
  • 42. Mobile is Different! “The desktop environment is like a carp in a bathtub: It grows till it fills all available space,” says Luke Wroblewski, who was chief product officer and co-founder of Bagcheck.com. The same goes for Web pages, he adds, and as a result, the screen gets cluttered with irrelevant data that can distract or frustrate end users.
  • 43. Mobile USAGE is Different!
  • 45. Cloud Computing Cloud computing The delivery of computing as a service rather than a product, whereby shared resources, software, and information are provided to computers and other devices as a metered service over a network (typically the Internet).
  • 47. Cloud Computing 3 Major Business Models
  • 48. Cloud Computing Software as a Service (SaaS) Cloud application services or "Software as a Service (SaaS)" deliver software as a service over the Internet, eliminating the need to install and run the application on the customer's own computers and simplifying maintenance and support.
  • 49. Cloud Computing Platform as a Service (PaaS) PaaS solutions are development platforms for which the development tool itself is hosted in the cloud and accessed through a browser. With PaaS, developers can build web applications without installing any tools on their computer and then deploy those applications without any specialized systems administration skills.
  • 50. Cloud Computing Infrastructure as a Service" (IaaS) Cloud infrastructure services, also known as “Infrastructure as a Service" (IaaS), deliver computer infrastructure – typically a platform virtualization environment – as a service, along with raw (block) storage and networking. Rather than purchasing servers, software, data-center space or network equipment, clients instead buy those resources as a fully outsourced service.
  • 51. Cloud Computing 3 Major Implementation Models
  • 52. Cloud Computing Pros • Eliminate or reduce capital investments in infrastructure • Scalability – up or down • Speed to market Cons • Security • Application Integration • Privacy Compliance
  • 55. Social Networking The world is changing the way it communicates. The world is changing the way content is created, filtered, consumed, shared, rated…… That’s what this is REALLY all about! There is a group of folks, largely (but not entirely) defined by generation, who communicate differently. They have always communicated differently. They live their lives out loud! That’s what this is REALLY all about!
  • 56. Social Networking Generation Y and Z consider e-mail passé…In 2009 Boston College stopped distributing e-mail addresses to incoming freshmen
  • 57. Social Networking A recent Retrevo study by surveyed just over 1000 Americans and asked questions such as when, where, and how much time they spend on sites and services like Facebook and Twitter.
  • 58. Social Networking A recent study by Retrevo surveyed just over 1000 Americans and asked questions such as when, where, and how much time they spend on sites and services like Facebook and Twitter.
  • 59. Social Networking The average age of social network users rose between 2008 and 2010, according to data from the Pew Research Center Internet & American Life Project. For example, the percentage of social network users age 18-22 fell 43%, from 28% to 16%.
 Percentage of SocNet Users 36 and Up Rises In addition, the percentage of social network users age 23-35 dropped 20%, from 40% to 32%. Meanwhile, the percentage of users age 36-49 rose 18%, from 22% to 26%. Most significantly, the percentage of users age 50-65 more than doubled, from 9% to 20%. In total, 52% of social network users in 2010 were 36
  • 60. What should I be doing?
  • 61. What should I be doing? 1. Strategy 2. Integration 3. Mobile 4. Social CRM
  • 63. Develop a Social media strategy!!! This sounds like a basic concept, yet it seems that most organizations do not have a concise list of what they hope to achieve through the use of social tech; all they have is a fuzzy sense that they want to learn how to use it. Scott Klososky Enterprise Social Technology: Helping Organizations Harness the Power of Social Media
  • 64. U.S. Army Social Media Strategy for the week of: __Week ___ Monday Tuesday Wednesday Thursday Friday Theme: Question Facebook feature Sharing stories Women’s Equality Day Soldiers and Families online LOE: Strategic Environment Equip and Train Equip and Train Strategic Environment Soldiers & Families Flickr: Pull 3-5 photos from various Pull 3-5 photos from Pull 3-5 photos from Pull 3-5 photos Pull 3-5 photos highlighting sites various sites various sites highlighting women in Military Families the Army Photo of “Convoy Fights off Insurgent “The Wall Hanger” “In the Early Morning “Don’t Look Down” 6,086 Soldier/Family Oriented day: Ambush” 6,075 total views 7,373 total views Light” 3,888 total views total views Facebook: #1: Photo of the Day #1: Photo of the Day #1: Photo of the Day #1: Photo of the Day #1: Photo of the Day #1: #2: Question: “Army #2: Highlight “Ft. Benning” #2: G/8 Video (Army #2: Women in Army #2: Family Tour BCT #2: Inspiration” (over 1,330 #3: Promote Army Videos Modernization) History (army.mil/women) (army.mil feature) #3: comments) on iTunes #3: Promote Women’s #3: Personality Profile of #3: Question: #3: Birthplace of National Equality Day Women Soldier Improvements in Guard (army.mil) supporting Military Family Tweets: #1: Photo of the Day #1: Photo of the Day #1: Photo of the Day #1: Photo of the Day #1: Photo of the Day #1: #2: Trivia:7 Core Values (over #2: Cross-promote “Ft. #2: Cross-promote Army #2: Trivia: 1st Women #2: Cross-promote #2: 10 responses) Benning” Modernization Video Generals? Army.mil feature story #3: #3: Question: “Army #3: Promote Army Videos #3: Promote Women’s #3: Shout-out to Female #3: Question: Inspiration” (over 25 on iTunes Equality Day Soldiers (about 20 Improvements in responses) responses) supporting Military Family Blog: “To Protect & Defend”-Army Army Blog Feature Bloggers Roundtable Personality Profile Photo Slideshow of Inspiration (Army Technology) (Unmanned Aircraft Sgt. Tyronda Dorsey “Welcome Home” Systems) (over 1650 FB shares) Celebrations STAND-TO! Pain Management Soldier Athlete Initiative Comprehensive Soldier Women’s Equality Day Army’s Land War Net Fitness Goal: To educate & engage with To promote external Army To inform Soldiers & To inform/educate To engage Military families audience initiatives & to inform audience of advances in audience on Women in audience Army technology Army History Measure of FB: 3 posts; 629 likes, 120 FB: 3 posts; 615 likes, FB:3 posts; 1105 likes, FB: 3 posts;1133 likes, FB: 3 posts; 850 likes, 175 Effectivenes comments (aver. per post) 138 comments (aver. per 163 comments (aver. per 131 comments (aver. per comments (aver. per post) s Twitter: 4 tweets; 42 re-tweets post) post) post) Twitter: 3 tweets; 56 re- Blog: 3148 page views Twitter: 3 tweets; 47 re- Twitter: 3 tweets; 50 re- Twitter: 4 posts; 51 re- tweets tweets tweets tweets Blog: 4,392 page views Blog: 3190 page views Blog: 3,563 page views Blog : 3,010 page views
  • 65. Integration Social media can not be an island in your organization. How will your new media strategy support and enhance your existing Internet strategy (email, website, search engine, etc)?
  • 66. Social Networking Make sure your website and social “stuff” are integrated. Social media shouldn’t stand on its own. Sustainable social media strategy means that your entire web presence (including social media profiles and activities) ARE your website. It’s not just your URL now. But remember…. Website = Destination Social Media = Conversation About You About Them The Rules Are Different!! But they should be connected!
  • 68. “Social” CRM WHY IS THIS SO IMPORTANT? BECAUSE THIS….. Martin Walsh Head of Digital Marketing & Award Winning Producer at Red Dune Films
  • 69. “Social” CRM …IS NOW THIS!! Martin Walsh Head of Digital Marketing & Award Winning Producer at Red Dune Films
  • 70.
  • 71.
  • 72.
  • 73.
  • 74. Final Thoughts - Q & A Thank You for Your Time and Attention