1. Inbound call Scripts
© 2013 Regalix Inc. Confidential. All rights reserved 1

2. Live transfers - 1
© 2013 Regalix Inc. Confidential. All rights reserved 2
Consultant
Google Rep
Thank you for calling the tag implementation
team my name is Seth.
Hi this is Avery from Google I have an advertiser on the
line who is looking to set up re-marketing on his website

3. Live transfers - 1
© 2013 Regalix Inc. Confidential. All rights reserved 3
Consultant
Google Rep
we will be glad to do that.
Do you need any details from me? I have submitted the
form already

4. Live transfers - 1
© 2013 Regalix Inc. Confidential. All rights reserved 4
Consultant
Google Rep
Yes, Could you please help me with the
customer ID
The customer Id is 123-123-1234

5. Live transfers - 1
© 2013 Regalix Inc. Confidential. All rights reserved 5
Consultant
Google Rep
I have the details here please transfer the
call
Introduces the advertiser with the
consultant and transfers the call

6. Live transfers - 1
© 2013 Regalix Inc. Confidential. All rights reserved 6
Consultant
Advertiser
Hi John how are you?
I am good so, you are going to help me
install on the code on the website

7. Live transfers - 1
© 2013 Regalix Inc. Confidential. All rights reserved 7
Consultant
Advertiser
Yes, John do you make changes to your
website or somebody else does it for you
I make the changes.

8. Live transfers - 1
© 2013 Regalix Inc. Confidential. All rights reserved 8
Consultant
Advertiser
Is this the right time for us to go over the details
and make changes on your website?
Yes

9. Consultant: Proceed with the installation.
Post Installation is completed: -
© 2013 Regalix Inc. Confidential. All rights reserved 9
Consultant
Advertiser
Is there anything else I can help you with?
No
Thank you for your time and have a nice day.

10. Live transfers - 2
© 2013 Regalix Inc. Confidential. All rights reserved 10
Consultant
Thank you for calling the tag implementation
team my name is Seth.
Hi this is Avery from Google I have an advertiser
on the line who is looking to set up re-
marketing on his website
Google Rep

11. Live transfers - 2
© 2013 Regalix Inc. Confidential. All rights reserved 11
Consultant
we will be glad to do that.
Do you need any details from me? I could not
submit the form
Google Rep

12. Live transfers - 2
© 2013 Regalix Inc. Confidential. All rights reserved 12
Consultant
Yes, Could you please help
me with the customer ID?
123-123-1234
Google Rep

13. Live transfers - 2
© 2013 Regalix Inc. Confidential. All rights reserved 13
Consultant
Could you help me with the Advertiser’s
Company Name?
View sonic
Google Rep

14. Live transfers - 2
© 2013 Regalix Inc. Confidential. All rights reserved 14
Consultant
Could you help me with the first and
last name of the advertiser
John Smith
Google Rep

15. Live transfers - 2
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Consultant
Could you please help me with the
advertiser’s Phone no and e-mail address
123-123-1234 and
test@test.com
Google Rep

16. Live transfers - 2
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Consultant
Advertiser’s role in the company?
Owner
Google Rep

17. Live transfers - 2
© 2013 Regalix Inc. Confidential. All rights reserved 17
Consultant
Great we have the required details now.
Please transfer the call
Introduces the advertiser with the
consultant and transfers the call
Google Rep

18. Live transfers - 1
© 2013 Regalix Inc. Confidential. All rights reserved 18
Consultant
Advertiser
Hi John how are you?
I am good so, you are going to help me
install on the code on the website

19. Live transfers - 1
© 2013 Regalix Inc. Confidential. All rights reserved 19
Consultant
Advertiser
Yes, John do you make changes to your
website or somebody else does it for you?
I make the changes

20. Live transfers - 1
© 2013 Regalix Inc. Confidential. All rights reserved 20
Consultant
Advertiser
Is this the right time for us to go over the
details and make changes on your website?
Yes

21. Consultant: Proceed with the installation.
Post Installation is completed: -
© 2013 Regalix Inc. Confidential. All rights reserved 21
Consultant
Advertiser
Is there anything else I can help you with?
No
Thank you for your time and have a nice day.