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Increasing ROI of Digital Marketing, Part II
Integrated Content + SEO + Communication =
           Improved Website ROI,
      for increased traffic and conversions on your site




           Do you want traffic
           on your site?



   © 2006 Confidential | Think Innovation                                  1
Speaker – Nimish Vohra

 Vice President and Country Head at Regalix Inc.

 Decade of experience in Digital Marketing, Human Factors and Creative design

 Previously with StarTV (one of the largest Entertainment and Media companies)
  as Program manager for the R&D and production of next generation
  Cable/Satellite Television programs

 Built ChaiTime, a large online community of NRIs

 Worked as Creative Lead in agencies with many of his creations going on to
  become memorable house-hold names and still featured on several Asian
  Networks

 Masters Degree in Industrial Design from IIT Mumbai and an Engineering Major


             © 2006 Confidential | Think Innovation                               2
This?
                                         No problem! As
                                         easy as 1, 2, 3…


© 2006 Confidential | Think Innovation                      3
1. Say something!
                                         (Website Content)




                                                2. Can people find
                                                you? (Website SEO)



                          !

                                                    3. What you say –
                                                    does it make sense
                                                    to people?
                                                    (Communication)


© 2006 Confidential | Think Innovation                                   4
First, Get Your Bearings Right

What is your current cost of traffic?
    How much do you spend on SEO? [A]
    How much do you spend on content creation? (If you do not spend monthly,
     take an average of last six months) [B]
    How much time (=money) do business teams spend providing content for
     their sections, or marketing team providing guidance/strategic inputs? [C]

    How much organic traffic do you get on the site? [D]

    Cost of traffic = D / (A + B + C)


       Goal: Basis recommendations in this webinar
       target to reduce the cost to 20% of the current
       cost, within 2-3 quarters


            © 2006 Confidential | Think Innovation                            5
1. Say something!
                                         (Website Content)




                                                2. Can people find
                                                you? (Website SEO)



                          !

                                                    3. What you say –
                                                    does it make sense
                                                    to people?
                                                    (Communication)


© 2006 Confidential | Think Innovation                                   6
1. Content: What To Write About? (1/4)

Products/Services/Solutions
   Description/articles, FAQs, demos, tutorials, trainings, solution/data sheets
   Case-studies, testimonials
   Industry specific content


Domain
   Whitepapers, articles of general interest, trainings, news, best practices

   A B2C online ticketing site can write about popular destinations
   A banking site can write about taxation, sensible credit usage, how to work
    with derivatives, etc




           © 2006 Confidential | Think Innovation                                   7
1. Content: Types of Content (2/4)

 One Way Content                                     Two way content (User
    Description about                                 generated content or UGC)
     products/services                                   Q&A
    Articles/Columns/Insights related                   Forum/message board
     to the domain                                       Comments, rating section
    Demos                                                attached to different content
    Case studies, Best practices                         pieces
    Whitepapers                                         Articles, presentations, video, etc,
    Webinars/Presentations                               as applicable to your site
    Blogs
    PR articles
                                                                        Involve the users
                                                                        – search engines
                                                                        value it!



            © 2006 Confidential | Think Innovation                                          8
1. Content: How Much is Enough? (3/4)

The more the better!
Nothing less than 50 pages

Work backwards: How many unique visitors do you
 want on your site, each month?
Depending on the domain/demand, each page of
 content can get about 50-500 unique visitors a month
So conservatively, if you want 2500 unique visitors to
 your site each month, you would need at least 50
 pages of content
Note: Non unique visitors would be much higher – includes
 returning visitors

         © 2006 Confidential | Think Innovation          9
1. Content: Content Addition, Updates? (4/4)

 Increase your website size by                      Refresh your pages at the same
  0.5-3% every week                                   or a higher rate
 If you have a 50 page website,                     Update content on homepage
  add about 1-2 pages each week                       and other summary pages
 If you have a 500 page website,                    Update sitemap
  add 3-6 pages each week                            Add comments to article, blog
                                                      pages (if comment feature is
                                                      enabled)




           © 2006 Confidential | Think Innovation                                 10
> Products/Services, Domain

                                         1. Say something!     > User generated content
                                                               > Critical mass of content
                                                               > Fresh, update content
                                         (Website Content)




                                                2. Can people find
                                                you? (Website SEO)



                          !

                                                    3. What you say –
                                                    does it make sense
                                                    to people?
                                                    (Communication)


© 2006 Confidential | Think Innovation                                                       11
2. SEO: Let People Find You (1/5)

Make your site search engine friendly (on-page SEO)
Get your site indexed by search engines

Once indexed, move up the ranks on search engines
 through off-page activities



                                                 Make the search
                                                 engines happy; they
                                                 will find you users




        © 2006 Confidential | Think Innovation                         12
2. SEO: Some Facts (2/5)

 224 M websites compete for top
  ranks
 1.4 B users worldwide (380% growth
  2000-’08)
 13.1 B searches made in Feb ’09 (US)
 91% of Internet users use search
  engines
 87% gather info from Top 10 search
  results.
 73% online transactions start with
  search engines.




Data courtesy Internet stats, comScore & Netcraft


                 © 2006 Confidential | Think Innovation           13
2. SEO: Get On-Page Right (3/5)

Content is optimized for the right keywords
   Choose the right keywords
   Write content around these keywords


Those keywords should be in the
   Title tag, URL
   Headline, Content, Image ALT tags, Link tags
   Keyword and description tags

Navigation Structure                              For the inner secrets of SEO,
                                                   check Shivraj Asthana’s
   Clean hierarchy based navigation               webcast: “Best Practices for
   Non javascript                                 Search Engine Optimization”
                                                   on www.regalix.com
   Should include navigation trails



          © 2006 Confidential | Think Innovation                               14
2. SEO: Get On-Page Right (4/5)

Technical
   Do not use dynamic URLs or javascript triggered
   Javascript and dynamic code should be optimized for the page (amount,
    placement in the code, etc)


RSS, Sitemap
   Make your content available as RSS feeds
   Have a clean HTML/XML sitemap, and submit to search engines


Update content frequently




          © 2006 Confidential | Think Innovation                            15
2. SEO: Get Off-Page Right (5/5)

Link Backs, Social Media
   Get link-backs from trusted sources – newspaper articles, PR sites, directories
   Link-backs from indexable social sites: blogs, wikis, social bookmarks,
    forums, etc
   Assure that social content is indexable, and not behind login
   Check that the links do not have the no-follow tag




           © 2006 Confidential | Think Innovation                               16
> Products/Services, Domain

                                         1. Say something!     > User generated content
                                                               > Critical mass of content
                                                               > Fresh, update content
                                         (Website Content)



                                                                           > Can not be ignored

                                                2. Can people find         > On-page – keywords, title,
                                                                           URL, navigation, RSS, etc
                                                                           >Off-page – links backs,
                                                you? (Website SEO)         social media




                          !

                                                    3. What you say –
                                                    does it make sense
                                                    to people?
                                                    (Communication)


© 2006 Confidential | Think Innovation                                                                    17
3. Communication (1/7)

Goal: Increase referral and returning traffic to the
 site, through improved communication

Speak in a manner that connects with your users
Speak about what is of value to your users
Make it easy for your users to get to the core
 message
                                                  Information = signal + noise +
                                                  redundancy
                                                  > Reduce noise
                                                  > Keep redundancy at an
                                                  appropriate level




         © 2006 Confidential | Think Innovation                                    18
3. Communication: Just Tell Your Users What You Do! (2/7)


Your home page and summary pages should explain
 very clearly what you do

             Upfront: what                        An example of what
             the site offers                      the site offers




         © 2006 Confidential | Think Innovation                        19
3. Communication: Just Tell Your Users What You Do! (3/7)


Explain your product and/or service in 5-10 seconds
 (to your target audience, not any visitor)
                                                   Sets the tone of what
                                                   to expect in the site


  Products and Services
  upfront on the page




          © 2006 Confidential | Think Innovation                           20
3. Communication: Just Tell Your Users What You Do! (4/7)


Avoid indirect messages
                                                  Not clear what the site
                                                  offers




                                                                       Still not clear




         © 2006 Confidential | Think Innovation                                          21
3. Communication: Reinforce The Core Messages (5/7)

Repeat critical messages at least 2-3 times on the
 page                  !


       !
                                                    !      Direct and to the point.
                                                           No verbose marketing
                                                           jargon.


                                                    Simple visual
                                                    explanation of what to
                                                    expect




           © 2006 Confidential | Think Innovation                                     22
3. Communication: Put the Core Message Upfront (6/7)

Structure the content such that core messages are
 upfront on the page, paragraph, sentence…

       1


       2

       3




           © 2006 Confidential | Think Innovation    23
3. Communication: Dos and Don’ts (7/7)

 Dos                                                 Don’ts
 Direct message                                      Marketing lingo
 Well structured – headline + sub                    Lengthy/verbose content
  headline, summary text, short                       Dull layouts
  paragraphs, pull-outs as bullet
  points
 Simple language
 Conversational style
 Use visuals that help explain, or
  catch attention
                                                               Put yourself in your
 Do not forget creativity                                     user’s shoes. Are they
                                                               same size as yours!




            © 2006 Confidential | Think Innovation                                      24
It is simple!
                                                                                       Reach me on
                                                                                      nvohra@regalix-
                                                    > Products/Services, Domain           inc.com
                1. Say something!                   > User generated content
                                                    > Critical mass of content
                                                    > Fresh, update content
                (Website Content)



                                                                > Can not be ignored

                                  2. Can people find            > On-page – keywords, title,
                                                                URL, navigation, RSS, etc
                                                                >Off-page – links backs,
                                  you? (Website SEO)            social media


                                                                                    Do not forget to benchmark
                                                                                    the cost of your current traffic.

!
                                                                     > Direct messages

                                         3. What you say –           > Conversational style
                                                                     > Put core message upfront
                                                                     > Reinforce the core
                                         does it make sense          messages
                                         to people?
                                         (Communication)


© 2006 Confidential | Think Innovation                                                                          25
About Regalix

 Forefront of Online Marketing, Research and Web 2.0 portals

 Multi-disciplinary Leadership Team

 Fortune 500 and Venture-Backed Customers (B2B and B2C)

 Global Operations: HQ in Silicon Valley, 4 Offices

 150+ Team, Built on 8+ years of research

 Recognition




           © 2006 Confidential | Think Innovation                   26
Learn more about Regalix at:
           www.regalix.com
                                           For a free evaluation of your
                                           website, please get in touch with
                                           Namrata Kumar,
                                           namrata@regalix-inc.com

                                           If you have any questions about PPC,
                                           SEO, content strategies, digital marketing,
                                           etc please feel free to get in touch with
                                           the speaker
                                           Nimish Vohra,
                                           nvohra@regalix-inc.com




  © 2006 Confidential | Think Innovation                                                 27

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Integrated Content + SEO + Communication =

  • 1. Increasing ROI of Digital Marketing, Part II Integrated Content + SEO + Communication = Improved Website ROI, for increased traffic and conversions on your site Do you want traffic on your site? © 2006 Confidential | Think Innovation 1
  • 2. Speaker – Nimish Vohra  Vice President and Country Head at Regalix Inc.  Decade of experience in Digital Marketing, Human Factors and Creative design  Previously with StarTV (one of the largest Entertainment and Media companies) as Program manager for the R&D and production of next generation Cable/Satellite Television programs  Built ChaiTime, a large online community of NRIs  Worked as Creative Lead in agencies with many of his creations going on to become memorable house-hold names and still featured on several Asian Networks  Masters Degree in Industrial Design from IIT Mumbai and an Engineering Major © 2006 Confidential | Think Innovation 2
  • 3. This? No problem! As easy as 1, 2, 3… © 2006 Confidential | Think Innovation 3
  • 4. 1. Say something! (Website Content) 2. Can people find you? (Website SEO) ! 3. What you say – does it make sense to people? (Communication) © 2006 Confidential | Think Innovation 4
  • 5. First, Get Your Bearings Right What is your current cost of traffic?  How much do you spend on SEO? [A]  How much do you spend on content creation? (If you do not spend monthly, take an average of last six months) [B]  How much time (=money) do business teams spend providing content for their sections, or marketing team providing guidance/strategic inputs? [C]  How much organic traffic do you get on the site? [D]  Cost of traffic = D / (A + B + C) Goal: Basis recommendations in this webinar target to reduce the cost to 20% of the current cost, within 2-3 quarters © 2006 Confidential | Think Innovation 5
  • 6. 1. Say something! (Website Content) 2. Can people find you? (Website SEO) ! 3. What you say – does it make sense to people? (Communication) © 2006 Confidential | Think Innovation 6
  • 7. 1. Content: What To Write About? (1/4) Products/Services/Solutions  Description/articles, FAQs, demos, tutorials, trainings, solution/data sheets  Case-studies, testimonials  Industry specific content Domain  Whitepapers, articles of general interest, trainings, news, best practices  A B2C online ticketing site can write about popular destinations  A banking site can write about taxation, sensible credit usage, how to work with derivatives, etc © 2006 Confidential | Think Innovation 7
  • 8. 1. Content: Types of Content (2/4)  One Way Content  Two way content (User  Description about generated content or UGC) products/services  Q&A  Articles/Columns/Insights related  Forum/message board to the domain  Comments, rating section  Demos attached to different content  Case studies, Best practices pieces  Whitepapers  Articles, presentations, video, etc,  Webinars/Presentations as applicable to your site  Blogs  PR articles Involve the users – search engines value it! © 2006 Confidential | Think Innovation 8
  • 9. 1. Content: How Much is Enough? (3/4) The more the better! Nothing less than 50 pages Work backwards: How many unique visitors do you want on your site, each month? Depending on the domain/demand, each page of content can get about 50-500 unique visitors a month So conservatively, if you want 2500 unique visitors to your site each month, you would need at least 50 pages of content Note: Non unique visitors would be much higher – includes returning visitors © 2006 Confidential | Think Innovation 9
  • 10. 1. Content: Content Addition, Updates? (4/4)  Increase your website size by  Refresh your pages at the same 0.5-3% every week or a higher rate  If you have a 50 page website,  Update content on homepage add about 1-2 pages each week and other summary pages  If you have a 500 page website,  Update sitemap add 3-6 pages each week  Add comments to article, blog pages (if comment feature is enabled) © 2006 Confidential | Think Innovation 10
  • 11. > Products/Services, Domain 1. Say something! > User generated content > Critical mass of content > Fresh, update content (Website Content) 2. Can people find you? (Website SEO) ! 3. What you say – does it make sense to people? (Communication) © 2006 Confidential | Think Innovation 11
  • 12. 2. SEO: Let People Find You (1/5) Make your site search engine friendly (on-page SEO) Get your site indexed by search engines Once indexed, move up the ranks on search engines through off-page activities Make the search engines happy; they will find you users © 2006 Confidential | Think Innovation 12
  • 13. 2. SEO: Some Facts (2/5)  224 M websites compete for top ranks  1.4 B users worldwide (380% growth 2000-’08)  13.1 B searches made in Feb ’09 (US)  91% of Internet users use search engines  87% gather info from Top 10 search results.  73% online transactions start with search engines. Data courtesy Internet stats, comScore & Netcraft © 2006 Confidential | Think Innovation 13
  • 14. 2. SEO: Get On-Page Right (3/5) Content is optimized for the right keywords  Choose the right keywords  Write content around these keywords Those keywords should be in the  Title tag, URL  Headline, Content, Image ALT tags, Link tags  Keyword and description tags Navigation Structure For the inner secrets of SEO, check Shivraj Asthana’s  Clean hierarchy based navigation webcast: “Best Practices for  Non javascript Search Engine Optimization” on www.regalix.com  Should include navigation trails © 2006 Confidential | Think Innovation 14
  • 15. 2. SEO: Get On-Page Right (4/5) Technical  Do not use dynamic URLs or javascript triggered  Javascript and dynamic code should be optimized for the page (amount, placement in the code, etc) RSS, Sitemap  Make your content available as RSS feeds  Have a clean HTML/XML sitemap, and submit to search engines Update content frequently © 2006 Confidential | Think Innovation 15
  • 16. 2. SEO: Get Off-Page Right (5/5) Link Backs, Social Media  Get link-backs from trusted sources – newspaper articles, PR sites, directories  Link-backs from indexable social sites: blogs, wikis, social bookmarks, forums, etc  Assure that social content is indexable, and not behind login  Check that the links do not have the no-follow tag © 2006 Confidential | Think Innovation 16
  • 17. > Products/Services, Domain 1. Say something! > User generated content > Critical mass of content > Fresh, update content (Website Content) > Can not be ignored 2. Can people find > On-page – keywords, title, URL, navigation, RSS, etc >Off-page – links backs, you? (Website SEO) social media ! 3. What you say – does it make sense to people? (Communication) © 2006 Confidential | Think Innovation 17
  • 18. 3. Communication (1/7) Goal: Increase referral and returning traffic to the site, through improved communication Speak in a manner that connects with your users Speak about what is of value to your users Make it easy for your users to get to the core message Information = signal + noise + redundancy > Reduce noise > Keep redundancy at an appropriate level © 2006 Confidential | Think Innovation 18
  • 19. 3. Communication: Just Tell Your Users What You Do! (2/7) Your home page and summary pages should explain very clearly what you do Upfront: what An example of what the site offers the site offers © 2006 Confidential | Think Innovation 19
  • 20. 3. Communication: Just Tell Your Users What You Do! (3/7) Explain your product and/or service in 5-10 seconds (to your target audience, not any visitor) Sets the tone of what to expect in the site Products and Services upfront on the page © 2006 Confidential | Think Innovation 20
  • 21. 3. Communication: Just Tell Your Users What You Do! (4/7) Avoid indirect messages Not clear what the site offers Still not clear © 2006 Confidential | Think Innovation 21
  • 22. 3. Communication: Reinforce The Core Messages (5/7) Repeat critical messages at least 2-3 times on the page ! ! ! Direct and to the point. No verbose marketing jargon. Simple visual explanation of what to expect © 2006 Confidential | Think Innovation 22
  • 23. 3. Communication: Put the Core Message Upfront (6/7) Structure the content such that core messages are upfront on the page, paragraph, sentence… 1 2 3 © 2006 Confidential | Think Innovation 23
  • 24. 3. Communication: Dos and Don’ts (7/7)  Dos  Don’ts  Direct message  Marketing lingo  Well structured – headline + sub  Lengthy/verbose content headline, summary text, short  Dull layouts paragraphs, pull-outs as bullet points  Simple language  Conversational style  Use visuals that help explain, or catch attention Put yourself in your  Do not forget creativity user’s shoes. Are they same size as yours! © 2006 Confidential | Think Innovation 24
  • 25. It is simple! Reach me on nvohra@regalix- > Products/Services, Domain inc.com 1. Say something! > User generated content > Critical mass of content > Fresh, update content (Website Content) > Can not be ignored 2. Can people find > On-page – keywords, title, URL, navigation, RSS, etc >Off-page – links backs, you? (Website SEO) social media Do not forget to benchmark the cost of your current traffic. ! > Direct messages 3. What you say – > Conversational style > Put core message upfront > Reinforce the core does it make sense messages to people? (Communication) © 2006 Confidential | Think Innovation 25
  • 26. About Regalix  Forefront of Online Marketing, Research and Web 2.0 portals  Multi-disciplinary Leadership Team  Fortune 500 and Venture-Backed Customers (B2B and B2C)  Global Operations: HQ in Silicon Valley, 4 Offices  150+ Team, Built on 8+ years of research  Recognition © 2006 Confidential | Think Innovation 26
  • 27. Learn more about Regalix at: www.regalix.com For a free evaluation of your website, please get in touch with Namrata Kumar, namrata@regalix-inc.com If you have any questions about PPC, SEO, content strategies, digital marketing, etc please feel free to get in touch with the speaker Nimish Vohra, nvohra@regalix-inc.com © 2006 Confidential | Think Innovation 27