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Unite & Ignite: Leading a Multi-Gen Team
                        Rebecca Ryan




Monday, July 18, 2011                                              1
Disclaimers
                        All the reasons I have no business
                        standing up here and talking to you...




Monday, July 18, 2011                                            2
LEADING v. MANAGING




Monday, July 18, 2011                 3
LEADING
                  “Working on the business”
                  Horizon-focused
                   Analyzing external factors




Monday, July 18, 2011                           4
MANAGING
                  “Working in the business”
                  Internally-focused
                  Getting results through other people




Monday, July 18, 2011                                    5
We’ll talk about
                        Generations on your teams
                        Your up-and-comers, AKA the “next gen”
                        Your role in keeping top talent




Monday, July 18, 2011                                            6
When was your last
                        generational moment?




Monday, July 18, 2011                          7
Source: Volkswagen




Monday, July 18, 2011                        8
Are generations really
                        different?




Monday, July 18, 2011                            9
Meet the Four Generations at
                        Work




Monday, July 18, 2011                                  10
Silents, b. 1925-1942
                   Turning 69-86 years old in 2011
                   Sometimes called “Traditionalists”




Monday, July 18, 2011                                   11
Baby Boomers, b. 1943-1960
         Turning 51-68 years old in 2011




Monday, July 18, 2011                      12
The 13th Generation, b. 1961-1981
              Turning 30-50 years old in 2011
              Sometimes called “Generation X”




Monday, July 18, 2011                             13
Millennials, b. 1982-2001
          Turning 10-29 years old in 2011
          Sometimes called “Gen Y”




Monday, July 18, 2011                       14
How does the next gen see
                        the world?




Monday, July 18, 2011                               15
Live First, Work Second
          Where I live is as important as where I work.




Monday, July 18, 2011                                     16
30 is the new 20
          Adulthood is being pushed back.




Monday, July 18, 2011                       17
Life online is Life
                        You are who Google says you are




Monday, July 18, 2011                                     18
I’m skeptical.
          More people under 40 believe they will see
          a UFO than receive Social Security.
                                Tech-savvy.




Monday, July 18, 2011                                  19
Source: YouTube




Monday, July 18, 2011                     20
Intentional Design




Monday, July 18, 2011                        21
What do you want to be homesick for?
                        My dogs.




Monday, July 18, 2011                                          22
Joey   Zach




Monday, July 18, 2011                 23
Can we intentionally design teams
                        that the next gen loves to work in?




Monday, July 18, 2011                                         24
Yes!




Monday, July 18, 2011          25
A framework to help you keep
                        and grow your next gen talent...




Monday, July 18, 2011                                      26
“It looks like a lot, but only a few dials really matter.”




Monday, July 18, 2011                                                            27
Monday, July 18, 2011   28
Management
                        Getting great work from everyone on
                        your team




Monday, July 18, 2011                                         29
Trust and Management
          The Foundation of a Next (Generation) Company




Monday, July 18, 2011                                     30
Life-Work Balance
     I can have a life and a career.




Monday, July 18, 2011                  31
Rewards
     Pay, perks, and pats on the back.




Monday, July 18, 2011                    32
Development




Monday, July 18, 2011     33
Connection
     Feeling a part of something bigger.




Monday, July 18, 2011                      34
Hang onto great talent by
                        offering them what they’re
                        looking for.




Monday, July 18, 2011                                35
Life-Work Balance


                                           Development

                                                     Connection
                                                             Rewards



                                                                            L
                         Trust    Management




Monday, July 18, 2011                                                  36
What Your Next Gen Wants




Monday, July 18, 2011                              37
Your management trainees want:
                           Information about long-range plans




             Source: Turnover: New Ideas for Retaining Store Level Employees, Coca Cola Retailing Research Council


Monday, July 18, 2011                                                                                                38
I want to see how I fit into the long-
                        term plan at this store. Where are we
                        headed, and what’s my role?
                                                 24 year old female
                                                Management Trainee




Monday, July 18, 2011                                                 39
Perspective & Control




                 It’s our responsibility to offer our employees and teammates perspective and
                 control.




Monday, July 18, 2011                                                                           40
Your management trainees want:
                             Information about long-range plans
                             Training, esp. tools and feedback




             Source: Turnover: New Ideas for Retaining Store Level Employees, Coca Cola Retailing Research Council


Monday, July 18, 2011                                                                                                41
I don’t need a weeklong class; I just
                        want someone to tell me when I’ve
                        made a mistake - right away! - so I
                        don’t do it again.
                                                  21 year old intern
                                               Food Supply Company




Monday, July 18, 2011                                                  42
Your management trainees want:
                             Information about long-range plans
                             Training, esp. tools and feedback
                             Opportunity for advancement




             Source: Turnover: New Ideas for Retaining Store Level Employees, Coca Cola Retailing Research Council


Monday, July 18, 2011                                                                                                43
I have no idea how promotions are
                        given. All of us feel like this. We are
                        working our butts off, but we don’t
                        know if it will be enough.
                                                    24 year old male
                                                 Management Trainee




Monday, July 18, 2011                                                  44
A surprising discovery




Monday, July 18, 2011                            45
I like my manager.
             In the last 6 months, my manager has talked with me
             about my career growth.

            70                           67



            56



            42
                                                                      36


            28



            14



             0
                                                     % Agree

             Source: Next Generation Consulting surveys including 4,000 employees in CPA firms


Monday, July 18, 2011                                                                            46
The opportunities




Monday, July 18, 2011                       47
How much does turnover cost?

              $35,000 per lost employee



Monday, July 18, 2011                                  48
Today, supermarkets have a rare
                        opportunity to snatch up top-level
                        talent as well as cultivate the business
                        titans of tomorrow.
                                                     Leslie G. Sarasin
                              President & CEO, Food Marketing Institute




Monday, July 18, 2011                                                     49
Q&A




Monday, July 18, 2011         50
Believe in Yourself!




Monday, July 18, 2011                          51
Source: YouTube




Monday, July 18, 2011                     52
Text “ngcRebecca” to 50500
     to get your free audiobook,
     and stay on top of what’s
     next...



Monday, July 18, 2011              53

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Cornell Food Executives - Rebecca Ryan Presentation

  • 1. Unite & Ignite: Leading a Multi-Gen Team Rebecca Ryan Monday, July 18, 2011 1
  • 2. Disclaimers All the reasons I have no business standing up here and talking to you... Monday, July 18, 2011 2
  • 3. LEADING v. MANAGING Monday, July 18, 2011 3
  • 4. LEADING “Working on the business” Horizon-focused Analyzing external factors Monday, July 18, 2011 4
  • 5. MANAGING “Working in the business” Internally-focused Getting results through other people Monday, July 18, 2011 5
  • 6. We’ll talk about Generations on your teams Your up-and-comers, AKA the “next gen” Your role in keeping top talent Monday, July 18, 2011 6
  • 7. When was your last generational moment? Monday, July 18, 2011 7
  • 9. Are generations really different? Monday, July 18, 2011 9
  • 10. Meet the Four Generations at Work Monday, July 18, 2011 10
  • 11. Silents, b. 1925-1942 Turning 69-86 years old in 2011 Sometimes called “Traditionalists” Monday, July 18, 2011 11
  • 12. Baby Boomers, b. 1943-1960 Turning 51-68 years old in 2011 Monday, July 18, 2011 12
  • 13. The 13th Generation, b. 1961-1981 Turning 30-50 years old in 2011 Sometimes called “Generation X” Monday, July 18, 2011 13
  • 14. Millennials, b. 1982-2001 Turning 10-29 years old in 2011 Sometimes called “Gen Y” Monday, July 18, 2011 14
  • 15. How does the next gen see the world? Monday, July 18, 2011 15
  • 16. Live First, Work Second Where I live is as important as where I work. Monday, July 18, 2011 16
  • 17. 30 is the new 20 Adulthood is being pushed back. Monday, July 18, 2011 17
  • 18. Life online is Life You are who Google says you are Monday, July 18, 2011 18
  • 19. I’m skeptical. More people under 40 believe they will see a UFO than receive Social Security. Tech-savvy. Monday, July 18, 2011 19
  • 22. What do you want to be homesick for? My dogs. Monday, July 18, 2011 22
  • 23. Joey Zach Monday, July 18, 2011 23
  • 24. Can we intentionally design teams that the next gen loves to work in? Monday, July 18, 2011 24
  • 26. A framework to help you keep and grow your next gen talent... Monday, July 18, 2011 26
  • 27. “It looks like a lot, but only a few dials really matter.” Monday, July 18, 2011 27
  • 28. Monday, July 18, 2011 28
  • 29. Management Getting great work from everyone on your team Monday, July 18, 2011 29
  • 30. Trust and Management The Foundation of a Next (Generation) Company Monday, July 18, 2011 30
  • 31. Life-Work Balance I can have a life and a career. Monday, July 18, 2011 31
  • 32. Rewards Pay, perks, and pats on the back. Monday, July 18, 2011 32
  • 34. Connection Feeling a part of something bigger. Monday, July 18, 2011 34
  • 35. Hang onto great talent by offering them what they’re looking for. Monday, July 18, 2011 35
  • 36. Life-Work Balance Development Connection Rewards L Trust Management Monday, July 18, 2011 36
  • 37. What Your Next Gen Wants Monday, July 18, 2011 37
  • 38. Your management trainees want: Information about long-range plans Source: Turnover: New Ideas for Retaining Store Level Employees, Coca Cola Retailing Research Council Monday, July 18, 2011 38
  • 39. I want to see how I fit into the long- term plan at this store. Where are we headed, and what’s my role? 24 year old female Management Trainee Monday, July 18, 2011 39
  • 40. Perspective & Control It’s our responsibility to offer our employees and teammates perspective and control. Monday, July 18, 2011 40
  • 41. Your management trainees want: Information about long-range plans Training, esp. tools and feedback Source: Turnover: New Ideas for Retaining Store Level Employees, Coca Cola Retailing Research Council Monday, July 18, 2011 41
  • 42. I don’t need a weeklong class; I just want someone to tell me when I’ve made a mistake - right away! - so I don’t do it again. 21 year old intern Food Supply Company Monday, July 18, 2011 42
  • 43. Your management trainees want: Information about long-range plans Training, esp. tools and feedback Opportunity for advancement Source: Turnover: New Ideas for Retaining Store Level Employees, Coca Cola Retailing Research Council Monday, July 18, 2011 43
  • 44. I have no idea how promotions are given. All of us feel like this. We are working our butts off, but we don’t know if it will be enough. 24 year old male Management Trainee Monday, July 18, 2011 44
  • 45. A surprising discovery Monday, July 18, 2011 45
  • 46. I like my manager. In the last 6 months, my manager has talked with me about my career growth. 70 67 56 42 36 28 14 0 % Agree Source: Next Generation Consulting surveys including 4,000 employees in CPA firms Monday, July 18, 2011 46
  • 48. How much does turnover cost? $35,000 per lost employee Monday, July 18, 2011 48
  • 49. Today, supermarkets have a rare opportunity to snatch up top-level talent as well as cultivate the business titans of tomorrow. Leslie G. Sarasin President & CEO, Food Marketing Institute Monday, July 18, 2011 49
  • 51. Believe in Yourself! Monday, July 18, 2011 51
  • 53. Text “ngcRebecca” to 50500 to get your free audiobook, and stay on top of what’s next... Monday, July 18, 2011 53