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Creating Content that
Drives the Entire
Consumer Lifecycle
Rebecca Corliss
Marketing, HubSpot
Rebecca

Corliss
@repcor
Marketing
Manager at
HubSpot
What Are We Learning?

1

Content’s Role in Marketing

2

Different Stages of the Marketing Funnel

3

Mapping Content to Guide Prospects
Through the Funnel

4

Create a Content Plan
1
CONTENT’S ROLE IN
MARKETING
Inbound
marketing is a
fundamental shift
in how we relate
to potential
customers
PULL
EARNED
ATTRACT

VS.
Email
PUSH
INTERRUPT
BEG

7
Exercise #1 – Remembering
Remarkable Content

Think of a piece of content
that you liked:
Why did you like it? What
need did it serve for you?
12
2
DIFFERENT STAGES OF
THE MARKETING FUNNEL
1
2
3
4
1. Information Investigator
2. Familiar Peruser
3. Somewhat Intrigued
Consumer
4. Product Investigator
Exercise #2 – Build Your Marketing
Funnel Stages

What stages do your
prospects go through to
get to point of purchase?

19
Information
Investigator

Familiar
Peruser

Somewhat
Intrigued
Consumer

Product
Investigator

1

Goal: Visit
your website &
subscribe.

2

Goal: Fill out a
form & “unveil”
himself.

3

Goal: Consume
some product
information

4

Goal: Display
interest in your
product.
Exercise #3 – Create a Path to
Guide Prospects Through Those
Stages

What action does a
prospect need to take at
each stage to guide him
to the next stage?
21
3

MAPPING CONTENT TO GUIDE
PROSPECTS THROUGH THE FUNNEL
Information
Investigator

1

Familiar
Peruser

2

Somewhat
Intrigued
Consumer

3

Product
Investigator

4
Information
Investigator

1

Familiar
Peruser

2

Somewhat
Intrigued
Consumer

3

Product
Investigator

4

Goal: Visit
your website &
subscribe.
Blog Content

25
Creative/Informative Video

26
Information
Investigator

1

Familiar
Peruser

2

Somewhat
Intrigued
Consumer

3

Product
Investigator

4

Goal: Fill out a
form & “unveil”
himself.
Ebook Behind a Form

28
Webinar with Signup

29
Information
Investigator

1

Familiar
Peruser

2

Somewhat
Intrigued
Consumer

3

Product
Investigator

4

Goal: Consume
some product
information
Presentation with Product
Examples

31
Case Study and Examples

32
Information
Investigator

1

Familiar
Peruser

2

Somewhat
Intrigued
Consumer

3

Product
Investigator

4

Goal: Display
interest in your
product.
Product Demo

34
Services Overview

35
Information
Investigator

Familiar
Peruser

Somewhat
Intrigued
Consumer

Product
Investigator

1
2
3

Blog Posts

Ebook
Download

How-to Preso
with Product
Mentions

Software
Demo

4

Goal: Visit
your website &
subscribe.

Goal: Fill out a
form & “unveil”
himself.

Goal: Consume
some product
information

Goal: Display
interest in your
product.
Exercise #4 – Choose Your
Strategic Content

Part 1: What do people in your
stages you developed need?
What is important to them?

Part 2: What content can you
build that fulfills that need and
also encourages the action you
want them to take?
37
4
CREATE A CONTENT
PLAN
Exercise #5 – Create Your Own
Content Stage Map

39
THANK
YOU
Rebecca

Corliss
@repcor
HANDOUT

41
Stage 1

Stage 2

Stage 3

Stage 4

1

Content 1

Goal / Desired
Action #1

2

Content 2

Goal / Desired
Action #2

3

Content 3
Goal / Desired
Action #3

Content 4

4

Goal / Desired
Action #4

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Creating Content that Drives the Entire Consumer Lifecycle

Hinweis der Redaktion

  1. Welcome!
  2. Introduce MyselfIntroduce yourself, Company, Role in marketing, current experience in content (if you care to share)
  3. 1. Excerise: Write down your marketing goal. This is going to drive all the exercises of the presentation. (Few people can give an example of their goal)For me – generate sales-ready leads for my customers.
  4. “HubSpot Keynote” will be replaced with the name of your trackquestion: should HubSpot be lowercase. Tactical things – more action oriented. Maybe take out some of the “explaining” -- get to the point. 40 mins only.
  5. Consumers are different – they drive the marketing process 1) they investigate content when they want it and 2) block on marketing messages they don’t want.
  6. Content example 1 – blog contentNeed it fills – answers a question.
  7. Content example 2 – in depth content behind a formNeed it fills: Instructional, helpful actionable information
  8. Content example 3 - Free open – case study contentNeed it fills: People wondering “if this product is right for me”
  9. Who is familiar with the marketing funnel? What somewhat likes, needs, and their closeness to your product changes as you go through the funnel. Your goal is as someone progresses through the funnel, the person is more familiar with your product and generally develop a need.
  10. Don’t know you yet.Generally looking for information or to answer a question
  11. -Have read your content more than once-Know you as a brand-You don’t know THEM yet
  12. -Have unveiled themselves, maybe via a form.-Most likely know who you are, what your product is, what it does-Strong relationship with your company
  13. -Interested in learning about your product or service-In B2B world, we’d call that person a warm lead-Someone we’d love to get on the phone with and try to sell
  14. Imagine that goal you set, what stages do your prospects take to get to that goal.
  15. ACtIVITY:At each point, ask folks who the person waswhat you might want them to do in order to get to the next stage.
  16. Now that we know what stages the person goes through, and what action we want someone to take at each stage, let’s discuss what type of content we can create at each stage that will influence that action.
  17. What is a piece of content that you could use?
  18. What is a piece of content that you could use?
  19. What is a piece of content that you could use?
  20. What is a piece of content that you could use?