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An Approach To
                        Social Media

Thursday 05 May 2011
Its About People.
                        Not Technology.


Thursday 05 May 2011
APPLICATION

                        Medical Aid


Thursday 05 May 2011
Market Focus


                  Student   Clerk




Thursday 05 May 2011
Focus and Conversion

                         Grudge

      Student                        Clerk

                         Gratitude




Thursday 05 May 2011
Find The Feeling
                       (Key Emotional




Thursday 05 May 2011
Find The Feeling
                       (Key Emotional
                                      Lust
                            Trust             Mystique

                       Hero                       Nurture

                       Rebel                      Alarm

                        Versatility           Prestige
                                      Power



Thursday 05 May 2011
The Social Trigger

       Prestige                  Elevated Above Others
                                      Inspiring Envy

                                      STRATEGY
                                      •Design Symbols
                                      • Set Standards
                                      • Scarcity
                                      • You Earn It




Thursday 05 May 2011
The Sideways Social Trigger


                       Prestige    Link and     Company
                       Strategy   Association   Strategy




Thursday 05 May 2011
Clear Direction

                       You have picked the most PRESTIGES
                        career .You are one of a select few,
                       part of a select NETWORK that will
                                SERVE you for LIFE.

                       Leverage that Network. It’s Your Right.




Thursday 05 May 2011
Building The Network
                           Three Steps

                               LEVEL THREE




                               LEVEL TWO




                                LEVEL ONE




Thursday 05 May 2011
Building The Network
                                     Step One
            STRATEGY               Level One:
            •Design Symbols        Closed Membership:
            • Set Standards        • By Invite Only
                                   • Students / Clerks
            • Scarcity             • 3 Years Limit
                                   • Network Campuses
            • You Earn It
                                   Client Partnership
                                   • Identify Core Group
                                   • Through Client

                                   Core Group: Ambassador Group
                                   •[Bursery Students]
                                   •[Client Stars]

                                   Platform
                                   • Closed Membership Website
                                      • Website
                                      • Blog
                                      • FaceBook Style Social Network
                                        (buddypress)



Thursday 05 May 2011
Building The Network
                                                        Step One
    STRATEGY                                                                 Core Group: Every group has a bunch of really
                                                                         enthusiastic, passionate drivers who embrace and drive the

    •Design Symbols                                                           idea. They are in the minority. The 1% Minority


    • Set Standards
    • Scarcity
    • You Earn It
                                                                                                         Fans: The 10% that really get
                                                                                                       involved. They love the idea, they
                                                                                                      own the idea and they participate.

                                                            1% Core


                                                            10% Fans
Voyeurs: The majority of a community act as
voyeurs. They like whats going on. They observe it all
and feed off the Fans energy and questions. Their lack
of participation is not a negative but rather just human
                                                           89% Voyeurs
nature.




Thursday 05 May 2011
Expanding The Network
                                     Step Two
            STRATEGY
                                    Level Two:
            •Design Symbols         Semi Closed / Connected
            • Set Standards
            • Scarcity
            • You Earn It           LinkedIn Group:
                                    • Closed Group Membership
                                    • Unlimited Time
                                    • Membership conditional of
                                     Levels One




Thursday 05 May 2011
Sustaining The Network
                                     Step Three
            STRATEGY
            •Design Symbols        Level Three:
            • Set Standards        Open / Broadcast

            • Scarcity
            • You Earn It
                                   Open Communication
                                   • Feedback
                                   • Announcement
                                   • General Chit Chat




Thursday 05 May 2011
Building The Network

                                                      FaceBook
          Level Three:                                Twitter
         Open / Broadcast                             Flickr

                                                                   Print
                                                                   TV
                                                                   Radio
                                                                   Outdoor
                       Level Two:                                  Mobile
                       Semi Closed /                   LinkedIn
                        Connected
                                                                   Activations
                                                                   Etc


                                                      Membership
                                                         Site
                                   Level One:
                                 Closed / Exclusive




Thursday 05 May 2011
Social Media Can Be Your Greatest
              Friend or Your Greatest Enemy




                       Grudge

      Student                       Clerk

                       Gratitude
                                                Follow Through: Customer Retention Strategy
                                                          Passive Vs Active Strategy

                                            Active                             Passive
                                            • Prestige Strategy                •Company Fan Page
                                                                               • Company Twitter
                                                                               • Company LinkedIn


Thursday 05 May 2011
Thursday 05 May 2011

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Social Media Strategy for Building Prestige and Loyalty

  • 1. An Approach To Social Media Thursday 05 May 2011
  • 2. Its About People. Not Technology. Thursday 05 May 2011
  • 3. APPLICATION Medical Aid Thursday 05 May 2011
  • 4. Market Focus Student Clerk Thursday 05 May 2011
  • 5. Focus and Conversion Grudge Student Clerk Gratitude Thursday 05 May 2011
  • 6. Find The Feeling (Key Emotional Thursday 05 May 2011
  • 7. Find The Feeling (Key Emotional Lust Trust Mystique Hero Nurture Rebel Alarm Versatility Prestige Power Thursday 05 May 2011
  • 8. The Social Trigger Prestige Elevated Above Others Inspiring Envy STRATEGY •Design Symbols • Set Standards • Scarcity • You Earn It Thursday 05 May 2011
  • 9. The Sideways Social Trigger Prestige Link and Company Strategy Association Strategy Thursday 05 May 2011
  • 10. Clear Direction You have picked the most PRESTIGES career .You are one of a select few, part of a select NETWORK that will SERVE you for LIFE. Leverage that Network. It’s Your Right. Thursday 05 May 2011
  • 11. Building The Network Three Steps LEVEL THREE LEVEL TWO LEVEL ONE Thursday 05 May 2011
  • 12. Building The Network Step One STRATEGY Level One: •Design Symbols Closed Membership: • Set Standards • By Invite Only • Students / Clerks • Scarcity • 3 Years Limit • Network Campuses • You Earn It Client Partnership • Identify Core Group • Through Client Core Group: Ambassador Group •[Bursery Students] •[Client Stars] Platform • Closed Membership Website • Website • Blog • FaceBook Style Social Network (buddypress) Thursday 05 May 2011
  • 13. Building The Network Step One STRATEGY Core Group: Every group has a bunch of really enthusiastic, passionate drivers who embrace and drive the •Design Symbols idea. They are in the minority. The 1% Minority • Set Standards • Scarcity • You Earn It Fans: The 10% that really get involved. They love the idea, they own the idea and they participate. 1% Core 10% Fans Voyeurs: The majority of a community act as voyeurs. They like whats going on. They observe it all and feed off the Fans energy and questions. Their lack of participation is not a negative but rather just human 89% Voyeurs nature. Thursday 05 May 2011
  • 14. Expanding The Network Step Two STRATEGY Level Two: •Design Symbols Semi Closed / Connected • Set Standards • Scarcity • You Earn It LinkedIn Group: • Closed Group Membership • Unlimited Time • Membership conditional of Levels One Thursday 05 May 2011
  • 15. Sustaining The Network Step Three STRATEGY •Design Symbols Level Three: • Set Standards Open / Broadcast • Scarcity • You Earn It Open Communication • Feedback • Announcement • General Chit Chat Thursday 05 May 2011
  • 16. Building The Network FaceBook Level Three: Twitter Open / Broadcast Flickr Print TV Radio Outdoor Level Two: Mobile Semi Closed / LinkedIn Connected Activations Etc Membership Site Level One: Closed / Exclusive Thursday 05 May 2011
  • 17. Social Media Can Be Your Greatest Friend or Your Greatest Enemy Grudge Student Clerk Gratitude Follow Through: Customer Retention Strategy Passive Vs Active Strategy Active Passive • Prestige Strategy •Company Fan Page • Company Twitter • Company LinkedIn Thursday 05 May 2011