Netop Live Guide allows companies to extend online chat benefits beyond websites to email, online advertising, and social media. It provides a more personal customer experience through rich media chat options like text, audio, and video. When Scandinavian Airlines implemented Netop Live Guide, they saw a 100% increase in service efficiency and quicker response times that improved the customer experience. Netop Live Guide offers opportunities for interactive marketing across different channels and platforms.

1. Netop Live Guide

2. AGENDA Introduction to Netop The Netop Live Guide product line Customer value SAS case study New opportunities in interactive marketing Demonstration USP’s and roadmap Summary and Q&A

3. KEY MESSAGES Benefits of online chat can now be extended beyond the web site to email, online advertising & social media Increased sales, improved customer service, lower costs Rich media chat (text + audio & video options) creates a more personal experience that enhances these benefits Live Guide provides an exciting opportunity for companies to make their marketing interactive and their customer service more personal and satisfying Netop is a leader in delivering innovative online chat solutions for business

4. INTRODUCING NETOP Why do over half of Fortune 100 companies use Netop Remote Control? Because security matters.Netop is the most secure, trusted and scalable remote solution on the market today. Netop is the world leader in classroom management software, helping teachers in 75 countries to guide student learning on computers, and making teaching with technology easier and more effective. Netop Live Guide is the rich media chat solution that helps companies provide better customer service, increase efficiency and turn web site visitors into customers.

5. WHY NETOP LIVE GUIDE Convert visitors into customersTurn every site visit or email into a potential sale by engaging in a live chat Increase efficiency, reduce costsWith live chat support, you can instantly answer questions and provide your visitors with the kind of excellent online service that increases sales Not just customer service, real serviceGive visitors access to your best experts instantly with online sales support. Help visitors navigate your Web site and quickly explain product features and options Fast customer qualificationProviding personalized online service will help the visitors make decisions and convert sales Better customer experienceWith live chat software you can provide your visitors with the same level of service and expert knowledge as they expect in a traditional store The innovative online chat solution that makes marketing interactive and turns web site visitors into customers

6. LIVE GUIDE CUSTOMERS

7. EXAMPLE CUSTOMER SAS – Scandinavian Airlines

9. NEW OPPORTUNITIES Online Ads

10. EMAIL MARKETING Drip marketing Renewal programs Billing statements Mass email campaigns

11. SOCIAL MEDIA

12. DEMONSTRATION Live Chat via Email

13. SUMMARY Key Messages Benefits of online chat can now be extended beyond the web site to email, online advertising & social media Increased sales, improved customer service, lower costs Rich media chat (text + audio & video options) creates a more personal experience that enhances these benefits Live Guide provides an exciting opportunity for companies to make their marketing interactive and their customer service more personal and satisfying Netop is a leader in delivering innovative online chat solutions for business

14. USPs Loging and reporting Operators see customer information & history Personal customer service Switch from text to audio and/or video seamlessly Availability on all computer platforms No download required Put the “click to chat” button anywhere Tools to increase conversion rates & sales Tools to reduce cost per contact/call Usability