1. Ramy Antoine Aouad 1
Ramy Antoine AOUAD
Personal information:
Place and Date of Birth Beirut - September 28, 1988
Marital Status Single
ADDRESS Lebanon, Achrafieh, Karem El Zeytoun
EMAIL ramy.aouadd@gmail.com
PHONE +961 70 110484
Objective:
To secure a position with a well established organization and stable environment that will lead to a lasting
relationship. As well, to obtain a position that will enable me to utilize my strong organizational skills and
ability to work well with people. Motivating, training and supporting the team to achieve higher standards
of performance.
Key Skills:
Culinary background, motivation, organization and leadership.
Education:
2009 - 2014 Business System and Management, BA, Arab Open University - Tahwita
2004 - 2007 Hospitality Management, BT degree (kitchen), Ecole Hôtelière - Dekwaneh
Languages:
English, French, Arabic - Excellent reading, writing and speaking skills.
Computer skills:
- MS Word
- MS Excel
- MS Power Point
- Internet research
- Omega system
- MACC system
- Hardware and Software maintenance

2. Ramy Antoine Aouad 2
Job experiences:
01 Feb 2012 till present: Head of Technical Department
& Technical Quality Manager: Nespresso Workshop - Hazmieh
o Responsible of all technical services provided to customers.
o Leading the technical team.
o Coordinate with team, to ensure qualitative interventions on site for B2B repairs, in addition to the
smooth organization of pick-ups for both B2C and B2B repaired machines.
o Ensure clients’ satisfaction by providing the excellent service.
o Coordinate with the After-Sales Department.
o Organize operations of repaired machines, pick-ups, loan machines, spare parts ordering… in
cooperation with the concerned teams (CRC Manager / Assistant Manager, B2B Sales Manager)
o Provide regularly the necessary knowledge for the technical team including new B2B and B2C
machines launches.
o Provide on a regular basis the CRC team the essential information regarding classic machines
troubleshooting refreshers in coordination with the CRC Manager.
o Ensure accurate data registration in the system and accordingly related KPIs and After-sales reports.
o Close cooperation with the CRC Department and B2B Teams to ensure follow-up and satisfaction of
After-Sales Procedures.
o Preparation of spare parts order in addition of controlling the spare parts consumption.
o Control and maintain loan machines stock, productivity and maturation.
o Repair and maintain Nespresso’ classic and professional machines in the workshop.
o Preparation of monthly dashboard for detailed operation analysis and build action plan.
o Other related tasks as requested by the Head of Division.
Dec 2011 - Jan 2012 Sales representative: Dima Marketing & Distribution (Nespresso)
Sep 2011 - Dec 2011 Sales representative (Audio/IT Section): Hokayem - Zalka
May 2011 - Sep 2011 Head waiter: Leila - ABC Dbayeh
Mar 2011 - Apr 2011 Assistant Manager: Nicolas Audi Cuisine - Rabieh
Apr 2005 - May 2011 Supervisor: La Maison Du Café (Café Najjar) - ABC Achrafieh
Jul 2010 - Nov 2010 Assistant Manager: Corleone Trattoria - Gemmayze
Jan 2005 - Mar 2005 Food preparer: Lina’s Sandwiches - Down Town Outlet

3. Ramy Antoine Aouad 3
Additional Certificates:
- Supervising Food Safety Training Course, GWR, In progress
- Aguila and Halcom TTT “Weggis Thermoplan Factory”, July 2015 (Certificate by Thermoplan)
- First aid Training with the Red Cross (CPR), May 2015
- Aguila TTT “Weggis Thermoplan Factory”, August 2014 (Certificate By Thermoplan)
- Trainer for Aguila machine At Martinique, June 2014
- AGUILA training in Switzerland (“Weggis Thermoplan Factory”, Montreux) March 2014
- AGUILA training in Morocco, September 2013
- Certificate “U Line and Maestria technical training” at Dubai, October 2012
Vocational Training:
4 - 10 May 2005 Waiter at Roomers, Pub Restaurant, 1 week
1 - 8 July 2009 Kitchen agent at Le Maillon, French restaurant, 2 weeks
Interests and Hobbies:
All kinds of Sports, outdoor activities, reading, traveling and music.