2. ‡ Basic Book
± James A O'Brien, Management Information
system, 7th edition, Tata McGraw-Hill
‡ References
± Ralph Stair and George Reynolds, Principles of
Information Systems, 10th edition, New Delhi:
Pearson Education.
± James A. O'Brien and George Marakas,
Management Information Systems, 9th Edition,
New York: McGraw-Hill
± Laudon and Laudon, Management Information
systems, 10th edition, Pearson Education.
2
3. ‡ Websites
± www.mhhe.com/obrien
± www.prenhall.com/laudon
‡ Websites for Nepalese Context
± www.nta.gov.np (MIS report)
± www.moic.gov.np
3
11. System concept
Environment
Feedback Feedback
Signals Signals
Control Control by Control
Signals Management Signals
Input of Manufacturing Output of
Raw Materials Process Finished Products
System Boundary
Other Systems
11
15. Management Information System (MIS)
‡ Structured and semi-structured decisions
‡ Report control oriented
‡ Past and present data
‡ Internal orientation
16. IT and IS
‡ What is Information Technology?
± Any form of technology used by people to handle
information.
‡ What are Information Systems?
± Integrated components processing, storing and
disseminating information in an organisation.
± Interdisciplinary study of systems that provide
information to users in organisations.
Pyle, I.C. & Illingworth, V. (Eds) (1996). Oxford Dictionary of Computing, 4th Edition. Oxford / New York: Oxford
University Press
16
17. Experiences of IT and IS
‡ Examples of IT
± Hardware (PC, UNIX server)
± Software (e-mail, Internet, Windows, Word)
± Consumer devices (mobiles, train times)
‡ Examples of IS
± File systems, databases, e-mail servers / clients
± e-commerce
± SAP, student records
17
27. Why is IS Important?
‡ For an organisation to survive and prosper
± More locations (networking, Internet)
± New products and services
± Improve jobs and work flows:
‡ Efficiency
‡ Cost
‡ Ethical and social issues
27
28. Why is IS Important?
‡ Worldwide changes:
± Global economy
‡ Growing percentage of economy relies upon import and
export
‡ Need to operate globally
‡ IS can provide global trading infrastructure
± Knowledge- or information-based society
‡ Change of employment profiles:
± Less farming
± Less ͚blue collar͛ ʹ manufacturing
± Increased service
± Increased ͚white collar͛ ʹ office-based
± USA: 55% of work force are in knowledge- or information-based
activities
± Shift of manufacture to low-wage countries
28
30. Why is IS important?
± Business enterprise
‡ Change from hierarchical organisations
‡ Now flat, decentralised
‡ Relies on instant information
‡ Flexibility with customer focus, with increasing importance
± Digital firm
‡ An organisation where:
± Nearly all relationships with customers, suppliers and employees
is digital
‡ Business processes accomplished through digital networks
‡ Flexible
‡ Dependent upon on IT
30
31. WHY INFORMATION SYSTEMS?
Business Processes
Supply Enterprise Customer Knowledge
Chain Management Management Management
Management Firm
Profitability
and
Strategic
Position
Data Transformation Dissemination
Collection Into
and Business
Storage Systems
Planning Coordinating Controlling Modeling and
Decision Making
Information Processing Activities Management Activities
Business Value
Figure 1-4
32. Major Roles of Information Systems
Support of
Strategic
Advantage
Support of
Managerial
Decision Making
Support of
Business Operations
32
33. TOWARD THE DIGITAL FIRM
The Interdependence Between Organizations and Information Systems
35. Types of Information Systems
Information Systems
Operations Management
Support Support
Systems Systems
Transaction Process Enterprise Management Decision Executive
Processing Control Collaboration Information Support Information
Systems Systems Systems Systems Systems Systems
36. Other Categories of Information
Systems
Expert Systems
Knowledge Management Systems
Functional Business Systems
Strategic Information Systems
Cross-Functional Information Systems
36
37. Management Information Systems
(MIS)
Routine information for routine decisions
Operational efficiency
Use transaction data as main input
Databases integrate MIS in different functional
areas
37