1. R. Scott Reynolds
Sr. System Administrator
rscottreynolds@gmail.com
(770) 505-8446
rscottreynolds@gmail.com
http://www.linkedin.com/in/rscottreynolds
SUMMARY
Information Technology Manager and Administrator with extensive experience in a help desk capacity leading a
team in administration and installation of PC, Laptop, Server, and Network hardware software. Expertise in
telecom PBX and VoIP systems IT management and help desk support including local and remote access.
• Problem Solving Hardware Installation / Repair
• Voice & Data Data Management
• LAN Client/Server Mobile technology
• Network VPN Cisco Call Manager & Unity Voice Mail
PROFESSIONAL SKILLS
Personnel Management
Managed IT department including assigning projects, communicating company goals and best
practices, supervising and directing workflow, prioritizing tasks, performing employee
evaluations, and encouraging Team Building and creative workflow. Acted as a liaison between
IT department and senior management, other departments within the company and internal and
external sales force. Created budgets and coordinated the roll out of new projects and ventures.
Infrastructure Services Management:
Maintenance, troubleshooting and upgrading of hardware for 8 Servers, 150 PC’s and 350
Notebook Laptops
Installation of Network switches and network cabling and wireless devices.
Creating data bases and reports in Microsoft Access
Voice communications management of Cisco VoIP phone system Call Manager and Unity.
Software management and hardwire cross connections of Nortel PBX
System Project Management
Managed purchase of all electronic equipment – including:
• Researched, evaluated, and coordinated bids for purchase, installation and service of a
Cisco VoIP Call Manager and Unity voice mail system. Reviewed bids along with
hardware and software configurations for 400 phone stations and 500 voice mails to
determine best configuration. Reviewed offsite working systems for a better
understanding of physical requirements including power requirements and cabling needs.
• Directed bids, installation and service of companywide business machines including
printer fleet. Researched companies for purchase or lease options for equipment and
maintenance and reviewed equipment for size speed and reliability for each area of office
and warehouse facility for a total of 41 network printing and multifunction devices. Lead

2. R. Scott Reynolds
Sr. System Administrator
project for budgeting and cost cutting to reduce operating expenses.
• Managed installation of hardware and software of Data Cards for 250 mobile devices.
Responsible for arranging a practical time line and personnel needed to implement
hardware installation of devices. Worked with data service provider to insure no
interruption of service during the move from external to internal data devices.
• Managed installation and service of Network fiber and copper wire connectivity.
Managed coordination of outside contractors and facility manager to arrange best
projection for installation with minimal disruption while working in a 24/7 environment.
• Evaluate Laptop computer options for best devices and negotiated cost for a 350 person
mobile sales force.
• Researched cell phone requirements for state wide sales force with emphasis on feature
options and best coverage for our price point.
• Purchase and rotation of office PCs to determine cost effectiveness against performance.
• Administered upgrades and conducted service of 18 network switches and routers in a
500,000 square foot facility.
• Setup standalone networks for training classes and industry trade shows including
servers for 20 work stations along with wired and wireless network connectivity.
EXPERIENCE
Cox Inc. March 2013 – Current
Atlanta, Georgia Voice and Desktop Support Analyst
Cisco VoIP Call Manager Version 10.5 and Cisco Unity Voicemail Connection version:10 add moves and
changes also Desktop support rolls which included hardware and software support.
Sysco Atlanta, LLC 1984 - 2013
Atlanta, Georgia Sr. System Administrator
Lead IT Department team in performing technical solutions for upgrade and maintenance of Cisco VoIP Call
Manager system including troubleshooting and providing technical solutions for network connectivity issues, add
moves and changes on Phone and voice mail systems.
Researched and purchased electronic equipment, conducted changes and upgrades to devises. Administered
accounts and monitored activity of cellular devise phones and data cards.
Execute repairs on hardware and software for companywide PCs, Notebook laptops, servers, and communication
devises and provide support services for hardware and software including voice and remote access.

3. R. Scott Reynolds
Sr. System Administrator
Management and monitoring of Symantec backup system and offsite storage for disaster recovery.
Conduct bidding and monitoring of all outsourced maintenance contracts and projects. Administer maintenance
contracts and monitor billing for voice and data cellular packages, business machines, printer fleet, etc.
EDUCATIONAL QUALIFICATION
Courses/ Workshops:
• Associates Degree in Computer Science
• Cisco VoIP Call Manager and Unity VM
• Management of Nortel PBX
• Workshop for Cisco switches and routers

4. R. Scott Reynolds
Sr. System Administrator
Marty Turner Sysco Atlanta LLC
President 2225 Riverdale Road
Sysco Atlanta College Park, GA 30349
T 404-765-9900
To whom this may concern:
I am writing this letter to strongly recommend Mr. Reynolds for employment with your company. Richard “Scott”
Reynolds has been an employee at Sysco Atlanta, LLC for the past twenty-eight years.
While his technical skills are impeccable, Scott also displays exemplary leadership abilities. He has managed a
department of up to four associates while maintaining communications for our 600 plus organization.
With his take charge attitude, inclusive approach, and strong grasp of industry concepts, Scott would be a
tremendous asset to any company.
In conclusion, I am confident that Scot will exceed your expectations. Feel free to contact me directly if you
require further insights into his skills or character.
Sincerely,
Marty Turner
President