1. Effective Counseling in ITGK
Credits :- RKCL BD Team
RS-CIT May Batch 2014
Admission Confirmed
2. & Ends With An
Admission…..
It Start From True Smile…..
3. Why it is necessary?
We spend a lot outside the
door to bring them in;
but we loose a lot at our
door too.Can you calculate a cost of the enquiry?
4. Types of Enquiries
Individual – Fresh
Individual – with reference
Group Enquiries.
If more than 1 enquiries are there, attend on first come
first serve basis. But ask others to wait and apologize for
keep them waiting.
5. Individual - Fresh
Wish him/her with cheerful face and offer
water.
Try to understand his/her needs.
Don’t start directly with course details.
Ask his/her background, college, where he
stays etc. – Try to develop his/her interest
in you.
Now you are ready to explain RS-CIT.
6. Individual - with reference
Ask him the name if he has come through
reference of other learner.
Tell him that his friend (Reference) is a very
good students and have learnt a lot. if
possible show some outputs prepared by
him and name of course
Offer him to fill the enquiry form and come
for a demo class in next 1-2 day.
Give him a copy of brochure and ask if he
has any query about this course
7. Group Enquiries
Try to understand Their needs.
Identify the Leaders in group
Offer them suitable time to give group
demo
Ask Their background, college, where They
stays etc. – Try to be friendlier with them.
8. काउंसल ंग करने का सही क्रम
पह े आप आईटी इंडस्ट्री के बारे में बात करें व
उनका कं प्यूटर लसखने का ननर्णय की प्रशंशा करें
(स्ट् ाइड न. 11)
आईटी की बात कर ेने के बाद उन्हें RS-CIT
ककस प्रकार माके ट के अन्य कोसेज से लिन्न है
के बारे में बताएं (स्ट् ाइड न. 12 & 13 )
इसके पश्चात् हमारे कोसण के कं टेंट के बारे में
बहुत गौरवान्न्वत हो कर प्रशंशा कर बताये व हर
चैप्टर के बारे में वववरर् दें(स्ट् ाइड न.14 to 17)
9. काउंसल ंग करने का सही क्रम
कं टेंट बताते हुये कोई कमी न छोड़े क्योंकक यही
पॉइंट एक इन्क्वारी को सवाणधिक प्रिाववत करता
है
इसके पश्चात् अपनी डेस्ट्क पर रखें सामग्री
(स्ट् ाइड न. 18) को ददखाए व एक्सप् ेन करें
इन्क्वारी को सूधचत करें की बैच 2-3 ददन में
शुरू होने वा ा है व अपना रन्जस्ट्रेशन करवाने
हेतु वे 100 Rs जमा कर सकते है अन्यथा बैच
का टाइलमंग उपयुक्त न लम पाने की ददक्कत
अक्सर रहती है |
10. काउंसल ंग करने का सही क्रम
इन्क्वारी को सूधचत करें की बैच 2-3 ददन में
शुरू होने वा ा है व अपना रन्जस्ट्रेशन करवाने
हेतु वे 100 Rs जमा कर सकते है अन्यथा बैच
का टाइलमंग उपयुक्त न लम पाने की ददक्कत
अक्सर रहती है |
अगर आप को गे की इन्क्वारी इस वक्त 100
Rs जमा नहीं करवाना चाहते है तो इन्क्वारी
फॉमण ननक वा कर उनसे िरवा ें व उनसे पूछ
ें की ककतने ददनों में उनसे कफर से बात की जा
सकती है
11. First about IT and Then RS-CIT
Explain importance of IT with reference to
its use in day to day life and in corporate
life.
e.g.- Word processor in office automation,
power point in presentations etc. Try give
examples that are related to professional
life an use of IT. H/She is interested in
using MS-Office in his/her daily routines.
Tell how its very easy, advanced and
effective with ERA and of-course your
own strengths
12. RS-CIT Advantage (Over Others)
It is recognized by Government of
Rajasthan and accessed by a University.
Essential as a Eligibility Criteria in many jobs
of Rajasthan
A proven learner base of 16+ Lakhs
Available at 2300+ ITGK’s
Biometric Based Attendance
E-Portfolio
13. RS-CIT Advantage (Over Others)
Learning not the Teaching
Highly reliable and updated content
Based on High-Tech and High-Touch Course
Delivery
Personalized Learning
Based on LMS with automated & continuous
assessment
Latest MS Office content
14. Contents of RS-CIT
Internet
इनतहास
नेटवकण क्या होता है
इन्टरनेट कै से काम करता है
इन्टरनेट का उपयोग
कम्युननके शन
ई कॉमसण
सूचना हेतु
लशक्षा (एजुके शन) में इत्यादद
15. Contents of RS-CIT
Operating System (Windows 7)
ऑपरेदटंग लसस्ट्टम क्या होता है
मुख्य कायण क्या होते है
OS के प्रकार
ववंडोज 7 के फीचर व फायदे
ववंडोज पर काम करना इत्यादद
16. Contents of RS-CIT
MS Office 2010
MS Word 2010
MS Excel 2010
MS PowerPoint 2010
MS Access 2010
ऑकफस 2010 का इनतहास
ऑकफस 2010 में नया क्या है (compare with 2007 & 2003)
ऑकफस 2010 इंटरफ़े स लसखाने का सही व आसान तरीका
कु 80 अ ग अ ग आउटपुट्स बनाना व सारे features को उपयोग ाना
17. Contents of RS-CIT
All About Computer (Theory)
इनपुट डडवाइस
माउस, कीबोडण, स्ट्कै नर इत्यादद
आउटपुट डडवाइस
वप्रंटर, डाटा काडण इत्यादद
लसस्ट्टम यूननट
मेमोरी, बस इत्यादद
Making IT Work For You
CD Write करना
लसस्ट्टम फॉमेट करना आदद
18. Things to keep ready for Display
Sample RS-CIT Learner ID Card
Book “Computing Essentials”
RS-CIT Certificate Colour Xerox for Sample
Latest Brochure copy of RS-CIT
Rate Card for RKCL Courses with Duration
Some Sample output portfolios prepared by
previous students
ePortfolio Compiled CD Cover (Optional)
Biometric Device Display
19. Enquiry Management
Try to get contact details of enquiry.
Prepare format for enquiry form and get it
filled from enquiry
These details can be used to build our
database for SMS marketing and to keep
track of enquiry.
For May batch we can register students with
100 Rs advance. This will help us to confirm
our admission.
20. Do you really care?
Appoint a separate counselor.
Don’t use only faculties for counseling.
Don’t keep them waiting for some one to
come at reception.
Educate counselor , he/she must know
about RS-CIT
Have a separate counseling room.
Offer drinking water.
Turn on fan when someone comes in.
