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Regus Work:life Balance Index 2013
Boomers struggle to
find their balance
Work:life balance improvement slows, but Generations
X and Y know how to get it right
1
Contents
Management summary............................................................................................2
Key findings and statistics............................................................................................3
Introduction...............................................................................................................4
The index.....................................................................................................................5
Shifting balance............................................................................................................5
Battle of the generations...............................................................................................7
Bosses tip the scales....................................................................................................8
Upsetting the balance...................................................................................................9
Conclusion...............................................................................................................11
Country highlights..................................................................................................12
Methodology............................................................................................................13
About Regus............................................................................................................14
2
Management summary
Members of Generations X and Y are more likely
than Baby Boomers to feel their work:life balance
has improved in the past year. While Boomers
are struggling with health issues and the needs of
ageing parents, the younger generations believe
they are achieving more at work, finds the latest
Regus Work:life Balance Index, which assesses
how individuals are balancing the various elements
in their professional and home lives.
The second iteration of the Index, which this
year surveyed more than 26,000 professionals
in more than 90 countries, shows that the rate
of improvement has slowed marginally over the
past year. A proportion of workers around the
world continue to suffer additional workloads
taken on as a result of workforce cuts in the
downturn and are spending less time at home
or with their families as a consequence. It is still
the case that fewer than half of respondents are
seeing continued and consistent improvement in
businesses helping workers cut the often gruelling
commutes that are detrimental to the enjoyment
of work.
However, there are encouraging signs. The myth
of the workaholic business owner has been
shattered as the people running organisations are
found to have a much better work:life balance
than employees. This finding endorses the long-
held view that stress – a key element in measuring
work:life balance and enjoyment of work – is
associated less with hard work than with lack of
control. Increasingly, business owners are seeing
the benefits of ensuring their employees share
this sense of control through the adoption of
more flexible working practices, leading to higher
productivity and talent retention.
In view of the continuing difficult economic
environment, it is understandable that the work:life
balance rate of improvement has slowed. But
organisations need to maintain momentum
because research shows that work:life balance
is closely connected with business success. One
way that businesses can make strides in the right
direction is through a greater commitment to
flexible working. This is a win-win to help improve
workers’ quality of life through reducing stress
and related illnesses, while benefiting the business
through reductions in fixed office space and
improvements in productivity and retention.
3
Key findings and statistics
•	 The Regus Work:life Balance Index reveals that
the work:life balance rate of improvement has
slowed marginally since last year.
•	 The overall Work:life Balance Index has fallen
slightly to 120 compared to May 2012 when it
was 124.
•	 Some indicators that point to the slowdown
in improvement stem from the fact that
global workers are still experiencing the same
additional workload taken on during the
downturn and not yet shared out among new
staff. Two fifths (42%) spend less time at home/
with family than they used to because of work.
•	 Just under half of respondents think that
businesses are making continued progress to
cut gruelling commutes (49%).
•	 But businesses need to keep up momentum
given that work:life balance is intimately
connected to productivity and talent retention.1
•	 Generations X & Y (123) are more likely to feel
that work:life balance has improved in the last
year than jaded Baby Boomers (117), who are
struggling with their own deteriorating health
and the needs of ageing parents.2
•	 Generations X & Y are also more likely to feel
they achieve more at work (81%) than Baby
Boomers (69%).
•	 Surprisingly, the workaholic business owner
myth is debunked as the Index reveals that
business owners have a higher index value (124)
than employees (115).
•	 Business owners are also likely to enjoy work
more than last year (74%), compared with
employees (66%).
•	 As they see market conditions improve and feel
they have made it through the worst part of the
downturn, it is understandable that business
owners should be feeling more positive about
work. This positivity, however, has not yet
filtered through to employees in the same way
and business owners need to urgently address
the issue.
•	 Flexible working is a way of improving work:life
balance, which, according to 72% of workers,
increases productivity,3
so it’s a win-win solution
for businesses and can improve the quality
of life of workers, help reduce stress and
stress-related illness, save money on
fixed office space, improve retention and
increase productivity.
1	 Mercer, Attraction and
Retention Survey, 2012
2	 My PA, Baby Boomers
Striving For Work-Life
Balance, 30th January
2012; HR Hero, Boomers
(and their employers) face
work/life challenges, 17th
April 2012; American Institute
of CPAs, What Is This
Work/Life Balance Everyone
Keeps Talking About?,
18th July 2011
3	 Regus, Flexibility drives
productivity, 2011
4
Introduction
It is one of the features of the current business
environment that, while millions of people around the
world are seeking ‘quality jobs’, millions of others have
more work than they might want. Across the countries
that are members of the OECD (Organisation for
Economic Co-operation and Development), 12 per
cent of men work ‘very long hours’ (i.e. more than
50 hours a week on average). Women fare better
– fewer than 5 per cent work very long hours.4
But that shortfall is made up by extensive amounts
of unpaid domestic work because the average
woman in an OECD country spends an average
of 279 minutes a day on cooking, cleaning or
caring, compared with just 131 minutes for her
male counterpart.5
Work:life balance is often
viewed as an issue that only affects ‘high-fliers’
trying to ‘have it all’. But it is clearly much more
widespread. For instance, reports suggest that 18
per cent of European workers think that they have
a poor work:life balance.6
The extent of long hours varies considerably
between OECD countries, with a few surprises.
The UK and the USA are close to the overall
average, with 11.7 per cent and 10.9 per cent
of the workforce respectively working very long
hours.7
In Germany, the figure is 5.1 per cent, little
more than the 4.5 per cent recorded in Belgium
and rather less than the 8.6 per cent seen
in France.8
A recent report in Australia has found that
full-time working women’s dissatisfaction with their
work:life balance had almost doubled from 15.9
per cent to 27.5 per cent between 2008 and 2012,
while men’s had hardly changed.9
Mexico and
Brazil are other countries with a high proportion
– 28.9 per cent and 12.5 per cent respectively – of
the workforce working long hours.10
In 2012 the
Brazilian government introduced a new law to make
answering emails after hours count as overtime.11
Canada, which, according to the OECD, has 3.9
per cent of workers working very long hours, would
therefore appear to be in a much better position than
its southern neighbour, the USA.12
This improvement
is reflected in the Work:life Balance Index, which saw
the largest score increase in Canada.
Meanwhile, as many western countries are struggling
to maintain the progress made in this area in the
face of extreme economic pressures, many Asian
nations are changing their approach. Japan has long
been noted for the devotion of its workers and this is
confirmed by the OECD finding of 29.5 per cent of
the workforce working very long hours.13
However,
companies such as Toyota and Nissan have begun
initiatives to limit overtime, introduce telecommuting
and enforce breaks.14
Eighty-two per cent of
respondents in other Asian countries, including China,
Hong Kong, India and Korea, said their companies
needed to do more to help them balance their work
and life demands.15
Technology can help by aiding flexibility. But it is
important not to see it as the complete answer.
A survey by Virgin Media Business found that 54
per cent of the UK’s mobile workers thought that
blanket connectivity would shorten their working
day significantly but didn’t think it would improve
their work:life balance.16
Only 10 per cent thought
that working fewer hours would improve how they
separated work and private lives.
4	 OECD Better Life Index
2012: Work Life Balance
5	 ibid.
6	 The European Foundation
for the Improvement of Living
and Working Conditions:
Fifth European Working
Conditions Survey, 2010
7	 OECD Better Life Index
2012: Work Life Balance in
detail by country
8	 ibid.
9	 The University of South
Australia, Balance Still a Big
Squeeze for Aussie Workers,
24th September 2012
10	OECD Better Life Index
2012: Work Life Balance in
detail by country
11	The Huffington Post,
Brazil’s Email Overtime:
New Law Counts Checking
Smartphones After Hours As
Work, 1st December 2012
12	OECD Better Life Index
2012: Work Life Balance in
detail by country
13	Ibid.
14	Business Destinations,
The threat of Karoshi,
27th April 2012
15	Wall Street Journal Blogs,
Work Life balance a
challenge for both genders
in Asia, 17th May 2012
16	Virgin Media Business, All
work and no play doesn’t
keep the stress away,
13th September 2012
5
Nevertheless, there is evidence that many
professionals feel that some balance can be
achieved. A report by management consultancy
Accenture published in early 2013 found that more
than two-thirds of respondents felt they could have
it all.17
However, half felt they could not have it all the
time, with 52 per cent globally saying they had turned
down jobs due to concerns about the impact on
their work:life balance. In South Africa the proportion
turning down jobs was 67 per cent.18
As the European Foundation for the Improvement
of Living and Working Conditions says: “Win–win
arrangements should be promoted. Working
conditions likely to be associated with higher
well-being of workers are also associated with high
motivation, commitment, and sustainable work.”19
It adds: “Current employment policy priorities to raise
employment levels, prolong working life, increase
the participation of women, and increase flexibility
and productivity depend for their success not just on
changes in the external labour market but also on the
successful management of life at work and at home,
by all parties concerned, as well as on appropriate
social support.”
The index
In order to provide business leaders and policy
makers with an up-to-the-minute barometer of
worker and manager satisfaction with their work:life
balance and measure real improvement, the Regus
Work:life Balance Index analysed the opinions of
more than 26,000 business managers and business
owners from over 90 countries. In addition to
enquiring about whether they felt that improvements
had been made to their work:life balance in the past
year, the report analysed their views on factors and
behaviours that typically affect work:life harmony.
These included satisfaction with the amount of time
spent at home or with their families, working hours,
time spent at work, job enjoyment and sense of
achievement and whether additional duties taken on
during the downturn had finally been reassigned to
new members of staff.
Shifting balance
After signalling a rise over the two years since
2010, the Regus Work:life Balance Index rate of
improvement has slowed slightly in the past year.
This might seem surprising in view of the fact that
it is now half a decade since the financial crisis and
some countries are starting to see something of a
recovery. However, these are still very challenging
times for many businesses and, as a result, many
employees will still be feeling under a lot of pressure
and, rather than believing that balance is returning
to their lives, think their time at work is as stressful
as ever. A possible explanation why the UK and
Germany continue to languish towards the bottom
of the rankings comes in a 2011 report by Avaya,
which found that 81 per cent of UK and German
SME decision makers blamed demanding work
commitments for struggles in their private lives.20
Eighty-nine per cent reported that they had suffered
from stress or ill health, while 37 per cent said that
their relationships had experienced strife, or they had
been separated or divorced. Thirty-five per cent had
had to miss holidays due to work commitments.
17	Accenture: Defining Success
2013 Global Research
Results, 8th March 2013
18	Business Day, Employees
‘prefer work, life balance to
more pay’, 5th March 2013
19	Eurofound, Fifth European
Working Conditions Survey,
2012
20	RealWire, The Trouble and
Strife of Working Life: Avaya
research reveals the hidden
dangers of overworking,
30th August 2011
21	Wall Street Journal Blogs,
Work Life balance a
challenge for both genders
in Asia, 17th May 2012
22	Financial Times, China’s
young warm to the west’s
work:life balance, 6th
March 2012
Mexico
France
India
Brazil
China
South Africa
Canada
Global Average
Netherlands
USA
Australia
UK
Japan
Belgium
Germany
0 20 40 60 80 100 120 140 160
The Regus Work:life Balance Index 2013
Figure 1
6
By contrast, the BRICS countries continue to lead
the field, as Figure 1 indicates, even though they all
saw their individual index scores slip to some extent.
Some of this continued strength could be down to
culture since family life plays such a large role in many
of these countries. A quarter of respondents to a pan-
Asian survey said their focus was split between work
and life, with 15 per cent saying it was the family.21
Indian respondents showed the greatest support for
the balanced approach. Even in China, where striving
has been a way of life since the country began to
open up its economy, there has reportedly begun to
be a move away from such workaholic ways towards
a more balanced approach.22
As Figure 2 shows, Australia, as a result of a
significant slip in its score, has fallen below average.
Although surprising for those who think of Australians
as laid-back citizens enjoying an enviable outdoor
life, this development is hardly at odds with surveys.
A recent report found that a third of both men and
women felt they had more work than one person
could do, while the proportion of full-time working
women claiming to be dissatisfied with their work:life
balance nearly doubled between 2008 and 2012.23
Interestingly, it has been replaced by Canada, which
saw a strong improvement last year.
The size of Australia’s fall was matched by China,
which nevertheless managed to retain its position
towards the top of the table of countries analysed –
like Brazil, which dropped from second place last year
to third this year on the back of a 14-point reduction
in its score. It is possible that these countries could
be suffering from rising expectations as their
economies – and hence the aspirations of their
workforces – develop.
A somewhat smaller drop in its individual score was
enough to send France to the bottom of the table of
countries analysed in place of its old rival, Germany.
This, again, might seem surprising, but France is
undergoing a lot of change at the moment and it is
possible that French workers are coming to terms
with the new world order. French workers work
marginally longer hours than those in Germany and
the UK and – while they receive extensive holidays –
often work in situations of high stress and in constant
fear of losing their jobs.24
21	Wall Street Journal Blogs,
Work Life balance a
challenge for both genders
in Asia, 17th May 2012
22	Financial Times, China’s
young warm to the west’s
work:life balance, 6th
March 2012
23	The University of South
Australia, Work:life Balance
Still a Big Squeeze for Aussie
Workers, 24th September
2012
24 The Guardian, French
Stereotypes: They do not
work that hard, 25th March
2011
The Regus Work:life Balance Index 2012-2013
Figure 2
2013 Index 2012 Index Difference
Australia 116 129 -13
Belgium 103 104 -1
Brazil 137 151 -14
Canada 122 113 9
China 136 149 -13
France 100 109 -9
Germany 101 95 6
Global Average 120 124 -4
India 138 139 -1
Japan 106 105 1
Mexico 149 153 -4
Netherlands 118 120 -2
South Africa 129 135 -6
UK 109 104 5
USA 117 123 -6
7
Battle of the generations
This year’s Index also considers the differing attitudes
of members of two distinct workplace groups – the
Baby Boomers (those born between 1945 and 1964)
and Generations X (born 1965-80) and Y (born
after 1980).
Overall, as Figure 3 shows, Generations X & Y
enjoyed a better Work:life Balance Index score (123)
than the Baby Boomers (117). However, there were
some national variations. Notably, with the exception
of Mexico, Baby Boomers outscored the younger
generations in the top four ranked countries analysed;
the only other nations where this was the case were
Germany and Belgium.
Evidence suggests that Baby Boomers are falling
behind in the work:life balance area because of the
various conflicts in their own lives. Traditionally, they
have strongly identified themselves with their work
and – in many cases – with their place of work.25
As
a result, they have worked hard and set standards
for others to follow without thinking too much of
the sacrifices they have made. Increasingly, though,
they are finding that – just as they are starting to see
their own health deteriorate - they are having to care
for ageing relatives at the same time as continuing
to look after children who may need more support
for longer than earlier generations because the
economic situation is making it harder for them to
establish their own careers.26
Because of their own
high standards,27
they know that they are not giving
as much attention to work as they should – especially
since many will be senior executives on account of
their experience – and, as a result, they are feeling
under stress.
Enabling such workers to remain working – as many
will wish to because of their commitment to their
work – while also enabling them to deal with the other
responsibilities they face, is a tough challenge, so it is
not surprising that many businesses are finding
it hard.
The dilemma confronting the Baby Boomers, who are
seen as so fortunate in many respects by subsequent
generations, is also illustrated by Figure 4.
25	My PA Baby Boomers Striving For Work-Life Balance, 30th January 2012; HR Hero, Boomers (and their employers) face work/life challenges,
17th April 2012; American Institute of CPAs, What Is This Work/Life Balance Everyone Keeps Talking About?, 18th July 2011
26	The Sandwich Generation, Kathy Quan
27	Reducing Employee Stress – Practice Consideration-Oriented Leadership and Let Them, Debra Lopez, Ph.D.; Mark T. Green, Ph.D.,
Meghan Carmody-Bubb, Ph.D.; Diana Garza-Ortiz, Ph.D.; Our Lady of the Lake University, Leadership Review Vol. 11 Spring 2011
Mexico
France
Brazil
South Africa
Global Average
Netherlands
UK
Belgium
0 20 40 60 80 100 120 140 160
India
China
Canada
USA
Australia
Japan
Germany
Work:life Balance Index for Generations X and Y
and Baby Boomers
Figure 3
South Africa
UK
India
Belgium
Canada
Australia
Germany
Japan
50% 60% 70% 80% 90% 100%
Mexico
Brazil
Global Average
Netherlands
USA
China
France
Generations X and Y and Baby Boomers: who feels they
achieve more at work?
Figure 4
 	Baby Boomers
 	Generations
X and Y
 	Baby Boomers
 	Generations
X and Y
8
Traditionally, Baby Boomers would have been proud
of working hard and of being effective and productive
employees. Now, they have their doubts. And the
young Generations X and Y – who have many fewer
responsibilities and less loyalty to their employers
– are claiming to be able to achieve more at work,
perhaps also because they have been more ready to
take up and demand flexible working options.
Bosses tip the scales
Business owners are feeling the glow of having
weathered the downturn and are feeling more
positive than employees (Figures 5 and 6). As recent
Regus research highlighted, they are expecting
growth and translating their bullishness into intentions
to hire.28
Only in Belgium do business owners fare
worse than non-owners when it comes to work:life
balance and enjoying their work. This appears
to debunk the myth that businesses owners are
workaholics incapable of enjoying themselves. But it
could also be an illustration of the long-held view that
stress - a key element in measuring work:life balance
and enjoyment of work - is associated less with hard
work than with lack of control. In other words, an
employee who is unable to make changes to their
working habits is likely to be more stressed than a
business owner who can decide when and where to
work, while enjoying the thrill of running an enterprise
with all the risks and rewards involved.
A further explanation could be that business owners
are relieved to have survived the years since the
financial crisis and perhaps are starting to enjoy the
challenge of finding new ways of developing their
businesses. In short, their view of the future may be
less gloomy than that of their employees.
India
South Africa
Canada
Japan
USA
Germany
Belgium
0 20 40 60 80 100 120 140 160
China
Brazil
Netherlands
Global Average
Australia
UK
France
Work:life Balance Index for business owners and non-owners
Figure 5
India
UK
Brazil
China
France
Global Average
Australia
Belgium
40% 50% 60% 70% 80% 90%
Mexico
South Africa
Netherlands
Canada
Japan
USA
Germany
Business owners and non-owners: who enjoys work more?
Figure 6
28	Just the Job, Regus Business Confidence Index, April 2013
 	Non business
owners
 	Business
owners
 	Non business
owners
 	Business
owners
9
Upsetting the balance
Workers in general report being worn down by having
to do more work as a result of staff cutbacks in the
downturn. Although the numbers reporting this (see
Figure 7) are on the whole slightly lower than last
year, they are still significant enough to have an effect
on employees’ sense of wellbeing. Indeed, in some
countries – notably Japan and France – workers are
feeling even more frustrated.
The extent to which workers are feeling overstretched
is even more graphically illustrated by Figure 8.
Employees throughout the world – but particularly in
Japan and Australia – say they are spending more
time away from home on work-related matters. This
would inevitably lead to a conflict with family life,
especially for those with responsibilities beyond the
immediate family unit.
Commuting, particularly in big cities, is one of the
biggest factors in work:life balance. It is often the
activity workers most look forward to not having to do
when they retire or work from home. It is tiring even
when everything runs smoothly; when it doesn’t – as
is often the case with creaking transport systems – it
can lead to stress and, of course, a great loss of
productivity. Trying to reduce time spent commuting
is one of the key drivers for organisations introducing
flexible working.
Brazil
India
Japan
UK
Global Average
Mexico
China
Netherlands
Belgium
South Africa
USA
Australia
France
Canada
Germany
30% 40% 50% 60% 70% 80%
I have taken on additional duties during the slowdown, which
have not been picked up by a new employee
Figure 7
Japan
China
Belgium
Germany
South Africa
Australia
UK
Mexico
Netherlands
India
France
Global Average
USA
Canada
Brazil
0% 10% 20% 30% 40% 60%50%
I spend more time away from home
Figure 8
 	2013
 	2012
 	2013
 	2012
10
And yet a little under half of respondents believe
that there is continued and consistent improvement
in this area. With all attention focused on survival,
many companies will claim that they cannot apply
the energy to it; others will argue that it is not
practical for them. However, the lack of progress
is clearly frustrating to many employees and this is
an important measure that business owners could
introduce to help employees improve their work:life
balance too. With congestion in major cities – and not
just in western countries – becoming worse rather
than better, the issue is likely to grow in importance
and will need to be addressed by organisations
looking to retain and motivate their best employees.
The scale of the problem confronting businesses
and individuals alike is illustrated by Figure 10. The
Work:life Balance Index has only risen in the past year
in large companies. The reversal from last year, when
the Index was significantly higher in small companies
than in larger counterparts, is perhaps a sign that
only the larger businesses have the resilience to
deal with an issue so important to employees at the
same time as handling the many other crises and
challenges caused by the prolonged tough economic
environment.
Brazil
France
India
Mexico
Netherlands
USA
Belgium
Australia
Global Average
Canada
South Africa
China
UK
Japan
Germany
0% 10% 20% 30% 40% 50% 60% 70%
I feel companies are doing more to help reduce commuting
Figure 9
Small
Medium
95 100 105 110 115 120 125 130
Large
Work:life Balance Index 2012-2013 by Company Size
Figure 10
 	2013
 	2012
11
There is no doubt that these are challenging times.
Businesses the world over – and not just in the highly
industrialised western countries that bore the brunt of
the financial crisis – are struggling to build sustainable
growth and profitability. So it is natural that they
should focus on ensuring their survival and looking for
opportunities to help secure their futures.
But they only stand a chance of achieving this if they
have the very best people. Repeated research has
shown that in all sorts of industries it is people who
make the difference between success and failure.
Despite the tough circumstances, employees –
younger ones, in particular – do not feel they have to
remain loyal to an employer. They will go wherever
they think will further their careers and increasingly
wherever will enable them to work in the way that
they want, allowing them to juggle their various
interests and responsibilities. The financial crisis may
have changed perceptions of employment a little, but
– to the surprise of many – it has not changed all that
much. Well-qualified people still think they can make
demands of their employers.
Increasingly, those demands are about flexibility.
Workers want the flexibility to work when they want
and how they want. Rather than compromising, they
want to have it all. Some businesses will see this
as a threat. But by being flexible themselves, smart
employers will be able to attract the best workers and
see them become even better through being happier
and better motivated. What is more, by moving
away from the idea that they need to have their staff
working in the same ways and same places, they will
see productivity gains and also be able to cut their
fixed costs. It is a situation in which everybody wins –
except those who insist on resisting flexibility.
Conclusion
12
Country highlights
Australia
Australia has seen a sharp fall in its Work:life
Balance Index score – equal second largest –
taking it back below the global average after a
marked improvement in 2012.
Belgium
Belgium’s business owners are among the lowest
of the Work:life Balance Index with 103 points.
Brazil
Brazilian workers – like last year – were the most
likely to claim they were overworked. More than
70% said they had picked up additional duties in
the slowdown that had not yet been taken on by
new employees.
Canada
Canadian workers saw the biggest rise in their
Work:life Balance Index score; the country’s 122
taking it just above the global average.
China
Among countries analysed, 81% of Chinese
business owners felt they achieved more at work
than last year.
France
French workers claim the worst Work:life Balance,
with an Index score of just 100, down nine points
on a year ago.
Germany
German workers’ improvement rate grew on last
year. The country’s Work:life Balance Index score
of 101 was six points higher than last year’s and
enough to nudge it above France.
India
Indian business owners were the most likely to
report that they were enjoying work more than last
year (88%).
Japan
Japanese workers have moved ahead of their
Chinese counterparts in claiming they spend more
time away from home.
Mexico
Among countries analysed, Mexico topped the
Work:life Balance Index for the second year
running, with 149 points.
The Netherlands
The Netherlands is the top European country
analysed in terms of workers feeling companies
are making continued and consistent improvement
to help reduce commuting.
South Africa
Fully 94% of South Africa’s Generations X and Y
claim they are achieving more at work.
UK
The UK was one of only four countries to see a
rise in the Work:life Balance Index, but is still below
the global average.
USA
Despite a sharp drop in its Work:life Balance Index
score this year, the USA is still close to the global
average.
13
Methodology
Over 26,000 business
respondents from over
90 countries were
interviewed during
January 2013.
The Regus Work:life Balance Index calibrates a
number of different factors to produce an index
value that reflects overall levels of personal-work
life harmony.
Not only are opinions about enjoyment and
sense of achievement measured, but actual
working behaviours are also taken into account.
Taking over additional duties, working hours,
commute length and actual time spent away from
personal pursuits are all ‘hard’ factors considered
alongside individual perceptions in this model,
which uniquely balances opinion with real
working practice.
= 500
The Regus Work:life Balance Index calibrates a
number of different factors to produce an index
value that reflects overall levels of personal-work
life harmony.
14
About Regus
Regus is the world’s largest provider of flexible
workplaces, with products and services ranging
from fully equipped offices to professional
meeting rooms, business lounges and the
world’s largest network of video communication
studios. Regus enables people to work their
way, whether it’s from home, on the road or
from an office. Customers such as Google,
GlaxoSmithKline, and Nokia join hundreds
of thousands of growing small and medium
businesses that benefit from outsourcing their
office and workplace needs to Regus, allowing
them to focus on their core activities.
Over 1,300,000 customers a day benefit from
Regus facilities spread across a global footprint
of 1,500 locations in 600 cities and 99 countries,
which allow individuals and companies to work
wherever, however and whenever they want
to. Regus was founded in Brussels, Belgium in
1989, is headquartered in Luxembourg and listed
on the London Stock Exchange.
For more information please visit:
www.regus.com
Copyright © 2013. Regus Plc. All rights reserved.
Whilst every effort has been taken to verify the accuracy of this information,
Regus cannot accept any responsibility or liability for reliance by any person on
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Regus Work:life Balance Index 2013

  • 1. Regus Work:life Balance Index 2013 Boomers struggle to find their balance Work:life balance improvement slows, but Generations X and Y know how to get it right
  • 2. 1 Contents Management summary............................................................................................2 Key findings and statistics............................................................................................3 Introduction...............................................................................................................4 The index.....................................................................................................................5 Shifting balance............................................................................................................5 Battle of the generations...............................................................................................7 Bosses tip the scales....................................................................................................8 Upsetting the balance...................................................................................................9 Conclusion...............................................................................................................11 Country highlights..................................................................................................12 Methodology............................................................................................................13 About Regus............................................................................................................14
  • 3. 2 Management summary Members of Generations X and Y are more likely than Baby Boomers to feel their work:life balance has improved in the past year. While Boomers are struggling with health issues and the needs of ageing parents, the younger generations believe they are achieving more at work, finds the latest Regus Work:life Balance Index, which assesses how individuals are balancing the various elements in their professional and home lives. The second iteration of the Index, which this year surveyed more than 26,000 professionals in more than 90 countries, shows that the rate of improvement has slowed marginally over the past year. A proportion of workers around the world continue to suffer additional workloads taken on as a result of workforce cuts in the downturn and are spending less time at home or with their families as a consequence. It is still the case that fewer than half of respondents are seeing continued and consistent improvement in businesses helping workers cut the often gruelling commutes that are detrimental to the enjoyment of work. However, there are encouraging signs. The myth of the workaholic business owner has been shattered as the people running organisations are found to have a much better work:life balance than employees. This finding endorses the long- held view that stress – a key element in measuring work:life balance and enjoyment of work – is associated less with hard work than with lack of control. Increasingly, business owners are seeing the benefits of ensuring their employees share this sense of control through the adoption of more flexible working practices, leading to higher productivity and talent retention. In view of the continuing difficult economic environment, it is understandable that the work:life balance rate of improvement has slowed. But organisations need to maintain momentum because research shows that work:life balance is closely connected with business success. One way that businesses can make strides in the right direction is through a greater commitment to flexible working. This is a win-win to help improve workers’ quality of life through reducing stress and related illnesses, while benefiting the business through reductions in fixed office space and improvements in productivity and retention.
  • 4. 3 Key findings and statistics • The Regus Work:life Balance Index reveals that the work:life balance rate of improvement has slowed marginally since last year. • The overall Work:life Balance Index has fallen slightly to 120 compared to May 2012 when it was 124. • Some indicators that point to the slowdown in improvement stem from the fact that global workers are still experiencing the same additional workload taken on during the downturn and not yet shared out among new staff. Two fifths (42%) spend less time at home/ with family than they used to because of work. • Just under half of respondents think that businesses are making continued progress to cut gruelling commutes (49%). • But businesses need to keep up momentum given that work:life balance is intimately connected to productivity and talent retention.1 • Generations X & Y (123) are more likely to feel that work:life balance has improved in the last year than jaded Baby Boomers (117), who are struggling with their own deteriorating health and the needs of ageing parents.2 • Generations X & Y are also more likely to feel they achieve more at work (81%) than Baby Boomers (69%). • Surprisingly, the workaholic business owner myth is debunked as the Index reveals that business owners have a higher index value (124) than employees (115). • Business owners are also likely to enjoy work more than last year (74%), compared with employees (66%). • As they see market conditions improve and feel they have made it through the worst part of the downturn, it is understandable that business owners should be feeling more positive about work. This positivity, however, has not yet filtered through to employees in the same way and business owners need to urgently address the issue. • Flexible working is a way of improving work:life balance, which, according to 72% of workers, increases productivity,3 so it’s a win-win solution for businesses and can improve the quality of life of workers, help reduce stress and stress-related illness, save money on fixed office space, improve retention and increase productivity. 1 Mercer, Attraction and Retention Survey, 2012 2 My PA, Baby Boomers Striving For Work-Life Balance, 30th January 2012; HR Hero, Boomers (and their employers) face work/life challenges, 17th April 2012; American Institute of CPAs, What Is This Work/Life Balance Everyone Keeps Talking About?, 18th July 2011 3 Regus, Flexibility drives productivity, 2011
  • 5. 4 Introduction It is one of the features of the current business environment that, while millions of people around the world are seeking ‘quality jobs’, millions of others have more work than they might want. Across the countries that are members of the OECD (Organisation for Economic Co-operation and Development), 12 per cent of men work ‘very long hours’ (i.e. more than 50 hours a week on average). Women fare better – fewer than 5 per cent work very long hours.4 But that shortfall is made up by extensive amounts of unpaid domestic work because the average woman in an OECD country spends an average of 279 minutes a day on cooking, cleaning or caring, compared with just 131 minutes for her male counterpart.5 Work:life balance is often viewed as an issue that only affects ‘high-fliers’ trying to ‘have it all’. But it is clearly much more widespread. For instance, reports suggest that 18 per cent of European workers think that they have a poor work:life balance.6 The extent of long hours varies considerably between OECD countries, with a few surprises. The UK and the USA are close to the overall average, with 11.7 per cent and 10.9 per cent of the workforce respectively working very long hours.7 In Germany, the figure is 5.1 per cent, little more than the 4.5 per cent recorded in Belgium and rather less than the 8.6 per cent seen in France.8 A recent report in Australia has found that full-time working women’s dissatisfaction with their work:life balance had almost doubled from 15.9 per cent to 27.5 per cent between 2008 and 2012, while men’s had hardly changed.9 Mexico and Brazil are other countries with a high proportion – 28.9 per cent and 12.5 per cent respectively – of the workforce working long hours.10 In 2012 the Brazilian government introduced a new law to make answering emails after hours count as overtime.11 Canada, which, according to the OECD, has 3.9 per cent of workers working very long hours, would therefore appear to be in a much better position than its southern neighbour, the USA.12 This improvement is reflected in the Work:life Balance Index, which saw the largest score increase in Canada. Meanwhile, as many western countries are struggling to maintain the progress made in this area in the face of extreme economic pressures, many Asian nations are changing their approach. Japan has long been noted for the devotion of its workers and this is confirmed by the OECD finding of 29.5 per cent of the workforce working very long hours.13 However, companies such as Toyota and Nissan have begun initiatives to limit overtime, introduce telecommuting and enforce breaks.14 Eighty-two per cent of respondents in other Asian countries, including China, Hong Kong, India and Korea, said their companies needed to do more to help them balance their work and life demands.15 Technology can help by aiding flexibility. But it is important not to see it as the complete answer. A survey by Virgin Media Business found that 54 per cent of the UK’s mobile workers thought that blanket connectivity would shorten their working day significantly but didn’t think it would improve their work:life balance.16 Only 10 per cent thought that working fewer hours would improve how they separated work and private lives. 4 OECD Better Life Index 2012: Work Life Balance 5 ibid. 6 The European Foundation for the Improvement of Living and Working Conditions: Fifth European Working Conditions Survey, 2010 7 OECD Better Life Index 2012: Work Life Balance in detail by country 8 ibid. 9 The University of South Australia, Balance Still a Big Squeeze for Aussie Workers, 24th September 2012 10 OECD Better Life Index 2012: Work Life Balance in detail by country 11 The Huffington Post, Brazil’s Email Overtime: New Law Counts Checking Smartphones After Hours As Work, 1st December 2012 12 OECD Better Life Index 2012: Work Life Balance in detail by country 13 Ibid. 14 Business Destinations, The threat of Karoshi, 27th April 2012 15 Wall Street Journal Blogs, Work Life balance a challenge for both genders in Asia, 17th May 2012 16 Virgin Media Business, All work and no play doesn’t keep the stress away, 13th September 2012
  • 6. 5 Nevertheless, there is evidence that many professionals feel that some balance can be achieved. A report by management consultancy Accenture published in early 2013 found that more than two-thirds of respondents felt they could have it all.17 However, half felt they could not have it all the time, with 52 per cent globally saying they had turned down jobs due to concerns about the impact on their work:life balance. In South Africa the proportion turning down jobs was 67 per cent.18 As the European Foundation for the Improvement of Living and Working Conditions says: “Win–win arrangements should be promoted. Working conditions likely to be associated with higher well-being of workers are also associated with high motivation, commitment, and sustainable work.”19 It adds: “Current employment policy priorities to raise employment levels, prolong working life, increase the participation of women, and increase flexibility and productivity depend for their success not just on changes in the external labour market but also on the successful management of life at work and at home, by all parties concerned, as well as on appropriate social support.” The index In order to provide business leaders and policy makers with an up-to-the-minute barometer of worker and manager satisfaction with their work:life balance and measure real improvement, the Regus Work:life Balance Index analysed the opinions of more than 26,000 business managers and business owners from over 90 countries. In addition to enquiring about whether they felt that improvements had been made to their work:life balance in the past year, the report analysed their views on factors and behaviours that typically affect work:life harmony. These included satisfaction with the amount of time spent at home or with their families, working hours, time spent at work, job enjoyment and sense of achievement and whether additional duties taken on during the downturn had finally been reassigned to new members of staff. Shifting balance After signalling a rise over the two years since 2010, the Regus Work:life Balance Index rate of improvement has slowed slightly in the past year. This might seem surprising in view of the fact that it is now half a decade since the financial crisis and some countries are starting to see something of a recovery. However, these are still very challenging times for many businesses and, as a result, many employees will still be feeling under a lot of pressure and, rather than believing that balance is returning to their lives, think their time at work is as stressful as ever. A possible explanation why the UK and Germany continue to languish towards the bottom of the rankings comes in a 2011 report by Avaya, which found that 81 per cent of UK and German SME decision makers blamed demanding work commitments for struggles in their private lives.20 Eighty-nine per cent reported that they had suffered from stress or ill health, while 37 per cent said that their relationships had experienced strife, or they had been separated or divorced. Thirty-five per cent had had to miss holidays due to work commitments. 17 Accenture: Defining Success 2013 Global Research Results, 8th March 2013 18 Business Day, Employees ‘prefer work, life balance to more pay’, 5th March 2013 19 Eurofound, Fifth European Working Conditions Survey, 2012 20 RealWire, The Trouble and Strife of Working Life: Avaya research reveals the hidden dangers of overworking, 30th August 2011 21 Wall Street Journal Blogs, Work Life balance a challenge for both genders in Asia, 17th May 2012 22 Financial Times, China’s young warm to the west’s work:life balance, 6th March 2012 Mexico France India Brazil China South Africa Canada Global Average Netherlands USA Australia UK Japan Belgium Germany 0 20 40 60 80 100 120 140 160 The Regus Work:life Balance Index 2013 Figure 1
  • 7. 6 By contrast, the BRICS countries continue to lead the field, as Figure 1 indicates, even though they all saw their individual index scores slip to some extent. Some of this continued strength could be down to culture since family life plays such a large role in many of these countries. A quarter of respondents to a pan- Asian survey said their focus was split between work and life, with 15 per cent saying it was the family.21 Indian respondents showed the greatest support for the balanced approach. Even in China, where striving has been a way of life since the country began to open up its economy, there has reportedly begun to be a move away from such workaholic ways towards a more balanced approach.22 As Figure 2 shows, Australia, as a result of a significant slip in its score, has fallen below average. Although surprising for those who think of Australians as laid-back citizens enjoying an enviable outdoor life, this development is hardly at odds with surveys. A recent report found that a third of both men and women felt they had more work than one person could do, while the proportion of full-time working women claiming to be dissatisfied with their work:life balance nearly doubled between 2008 and 2012.23 Interestingly, it has been replaced by Canada, which saw a strong improvement last year. The size of Australia’s fall was matched by China, which nevertheless managed to retain its position towards the top of the table of countries analysed – like Brazil, which dropped from second place last year to third this year on the back of a 14-point reduction in its score. It is possible that these countries could be suffering from rising expectations as their economies – and hence the aspirations of their workforces – develop. A somewhat smaller drop in its individual score was enough to send France to the bottom of the table of countries analysed in place of its old rival, Germany. This, again, might seem surprising, but France is undergoing a lot of change at the moment and it is possible that French workers are coming to terms with the new world order. French workers work marginally longer hours than those in Germany and the UK and – while they receive extensive holidays – often work in situations of high stress and in constant fear of losing their jobs.24 21 Wall Street Journal Blogs, Work Life balance a challenge for both genders in Asia, 17th May 2012 22 Financial Times, China’s young warm to the west’s work:life balance, 6th March 2012 23 The University of South Australia, Work:life Balance Still a Big Squeeze for Aussie Workers, 24th September 2012 24 The Guardian, French Stereotypes: They do not work that hard, 25th March 2011 The Regus Work:life Balance Index 2012-2013 Figure 2 2013 Index 2012 Index Difference Australia 116 129 -13 Belgium 103 104 -1 Brazil 137 151 -14 Canada 122 113 9 China 136 149 -13 France 100 109 -9 Germany 101 95 6 Global Average 120 124 -4 India 138 139 -1 Japan 106 105 1 Mexico 149 153 -4 Netherlands 118 120 -2 South Africa 129 135 -6 UK 109 104 5 USA 117 123 -6
  • 8. 7 Battle of the generations This year’s Index also considers the differing attitudes of members of two distinct workplace groups – the Baby Boomers (those born between 1945 and 1964) and Generations X (born 1965-80) and Y (born after 1980). Overall, as Figure 3 shows, Generations X & Y enjoyed a better Work:life Balance Index score (123) than the Baby Boomers (117). However, there were some national variations. Notably, with the exception of Mexico, Baby Boomers outscored the younger generations in the top four ranked countries analysed; the only other nations where this was the case were Germany and Belgium. Evidence suggests that Baby Boomers are falling behind in the work:life balance area because of the various conflicts in their own lives. Traditionally, they have strongly identified themselves with their work and – in many cases – with their place of work.25 As a result, they have worked hard and set standards for others to follow without thinking too much of the sacrifices they have made. Increasingly, though, they are finding that – just as they are starting to see their own health deteriorate - they are having to care for ageing relatives at the same time as continuing to look after children who may need more support for longer than earlier generations because the economic situation is making it harder for them to establish their own careers.26 Because of their own high standards,27 they know that they are not giving as much attention to work as they should – especially since many will be senior executives on account of their experience – and, as a result, they are feeling under stress. Enabling such workers to remain working – as many will wish to because of their commitment to their work – while also enabling them to deal with the other responsibilities they face, is a tough challenge, so it is not surprising that many businesses are finding it hard. The dilemma confronting the Baby Boomers, who are seen as so fortunate in many respects by subsequent generations, is also illustrated by Figure 4. 25 My PA Baby Boomers Striving For Work-Life Balance, 30th January 2012; HR Hero, Boomers (and their employers) face work/life challenges, 17th April 2012; American Institute of CPAs, What Is This Work/Life Balance Everyone Keeps Talking About?, 18th July 2011 26 The Sandwich Generation, Kathy Quan 27 Reducing Employee Stress – Practice Consideration-Oriented Leadership and Let Them, Debra Lopez, Ph.D.; Mark T. Green, Ph.D., Meghan Carmody-Bubb, Ph.D.; Diana Garza-Ortiz, Ph.D.; Our Lady of the Lake University, Leadership Review Vol. 11 Spring 2011 Mexico France Brazil South Africa Global Average Netherlands UK Belgium 0 20 40 60 80 100 120 140 160 India China Canada USA Australia Japan Germany Work:life Balance Index for Generations X and Y and Baby Boomers Figure 3 South Africa UK India Belgium Canada Australia Germany Japan 50% 60% 70% 80% 90% 100% Mexico Brazil Global Average Netherlands USA China France Generations X and Y and Baby Boomers: who feels they achieve more at work? Figure 4   Baby Boomers   Generations X and Y   Baby Boomers   Generations X and Y
  • 9. 8 Traditionally, Baby Boomers would have been proud of working hard and of being effective and productive employees. Now, they have their doubts. And the young Generations X and Y – who have many fewer responsibilities and less loyalty to their employers – are claiming to be able to achieve more at work, perhaps also because they have been more ready to take up and demand flexible working options. Bosses tip the scales Business owners are feeling the glow of having weathered the downturn and are feeling more positive than employees (Figures 5 and 6). As recent Regus research highlighted, they are expecting growth and translating their bullishness into intentions to hire.28 Only in Belgium do business owners fare worse than non-owners when it comes to work:life balance and enjoying their work. This appears to debunk the myth that businesses owners are workaholics incapable of enjoying themselves. But it could also be an illustration of the long-held view that stress - a key element in measuring work:life balance and enjoyment of work - is associated less with hard work than with lack of control. In other words, an employee who is unable to make changes to their working habits is likely to be more stressed than a business owner who can decide when and where to work, while enjoying the thrill of running an enterprise with all the risks and rewards involved. A further explanation could be that business owners are relieved to have survived the years since the financial crisis and perhaps are starting to enjoy the challenge of finding new ways of developing their businesses. In short, their view of the future may be less gloomy than that of their employees. India South Africa Canada Japan USA Germany Belgium 0 20 40 60 80 100 120 140 160 China Brazil Netherlands Global Average Australia UK France Work:life Balance Index for business owners and non-owners Figure 5 India UK Brazil China France Global Average Australia Belgium 40% 50% 60% 70% 80% 90% Mexico South Africa Netherlands Canada Japan USA Germany Business owners and non-owners: who enjoys work more? Figure 6 28 Just the Job, Regus Business Confidence Index, April 2013   Non business owners   Business owners   Non business owners   Business owners
  • 10. 9 Upsetting the balance Workers in general report being worn down by having to do more work as a result of staff cutbacks in the downturn. Although the numbers reporting this (see Figure 7) are on the whole slightly lower than last year, they are still significant enough to have an effect on employees’ sense of wellbeing. Indeed, in some countries – notably Japan and France – workers are feeling even more frustrated. The extent to which workers are feeling overstretched is even more graphically illustrated by Figure 8. Employees throughout the world – but particularly in Japan and Australia – say they are spending more time away from home on work-related matters. This would inevitably lead to a conflict with family life, especially for those with responsibilities beyond the immediate family unit. Commuting, particularly in big cities, is one of the biggest factors in work:life balance. It is often the activity workers most look forward to not having to do when they retire or work from home. It is tiring even when everything runs smoothly; when it doesn’t – as is often the case with creaking transport systems – it can lead to stress and, of course, a great loss of productivity. Trying to reduce time spent commuting is one of the key drivers for organisations introducing flexible working. Brazil India Japan UK Global Average Mexico China Netherlands Belgium South Africa USA Australia France Canada Germany 30% 40% 50% 60% 70% 80% I have taken on additional duties during the slowdown, which have not been picked up by a new employee Figure 7 Japan China Belgium Germany South Africa Australia UK Mexico Netherlands India France Global Average USA Canada Brazil 0% 10% 20% 30% 40% 60%50% I spend more time away from home Figure 8   2013   2012   2013   2012
  • 11. 10 And yet a little under half of respondents believe that there is continued and consistent improvement in this area. With all attention focused on survival, many companies will claim that they cannot apply the energy to it; others will argue that it is not practical for them. However, the lack of progress is clearly frustrating to many employees and this is an important measure that business owners could introduce to help employees improve their work:life balance too. With congestion in major cities – and not just in western countries – becoming worse rather than better, the issue is likely to grow in importance and will need to be addressed by organisations looking to retain and motivate their best employees. The scale of the problem confronting businesses and individuals alike is illustrated by Figure 10. The Work:life Balance Index has only risen in the past year in large companies. The reversal from last year, when the Index was significantly higher in small companies than in larger counterparts, is perhaps a sign that only the larger businesses have the resilience to deal with an issue so important to employees at the same time as handling the many other crises and challenges caused by the prolonged tough economic environment. Brazil France India Mexico Netherlands USA Belgium Australia Global Average Canada South Africa China UK Japan Germany 0% 10% 20% 30% 40% 50% 60% 70% I feel companies are doing more to help reduce commuting Figure 9 Small Medium 95 100 105 110 115 120 125 130 Large Work:life Balance Index 2012-2013 by Company Size Figure 10   2013   2012
  • 12. 11 There is no doubt that these are challenging times. Businesses the world over – and not just in the highly industrialised western countries that bore the brunt of the financial crisis – are struggling to build sustainable growth and profitability. So it is natural that they should focus on ensuring their survival and looking for opportunities to help secure their futures. But they only stand a chance of achieving this if they have the very best people. Repeated research has shown that in all sorts of industries it is people who make the difference between success and failure. Despite the tough circumstances, employees – younger ones, in particular – do not feel they have to remain loyal to an employer. They will go wherever they think will further their careers and increasingly wherever will enable them to work in the way that they want, allowing them to juggle their various interests and responsibilities. The financial crisis may have changed perceptions of employment a little, but – to the surprise of many – it has not changed all that much. Well-qualified people still think they can make demands of their employers. Increasingly, those demands are about flexibility. Workers want the flexibility to work when they want and how they want. Rather than compromising, they want to have it all. Some businesses will see this as a threat. But by being flexible themselves, smart employers will be able to attract the best workers and see them become even better through being happier and better motivated. What is more, by moving away from the idea that they need to have their staff working in the same ways and same places, they will see productivity gains and also be able to cut their fixed costs. It is a situation in which everybody wins – except those who insist on resisting flexibility. Conclusion
  • 13. 12 Country highlights Australia Australia has seen a sharp fall in its Work:life Balance Index score – equal second largest – taking it back below the global average after a marked improvement in 2012. Belgium Belgium’s business owners are among the lowest of the Work:life Balance Index with 103 points. Brazil Brazilian workers – like last year – were the most likely to claim they were overworked. More than 70% said they had picked up additional duties in the slowdown that had not yet been taken on by new employees. Canada Canadian workers saw the biggest rise in their Work:life Balance Index score; the country’s 122 taking it just above the global average. China Among countries analysed, 81% of Chinese business owners felt they achieved more at work than last year. France French workers claim the worst Work:life Balance, with an Index score of just 100, down nine points on a year ago. Germany German workers’ improvement rate grew on last year. The country’s Work:life Balance Index score of 101 was six points higher than last year’s and enough to nudge it above France. India Indian business owners were the most likely to report that they were enjoying work more than last year (88%). Japan Japanese workers have moved ahead of their Chinese counterparts in claiming they spend more time away from home. Mexico Among countries analysed, Mexico topped the Work:life Balance Index for the second year running, with 149 points. The Netherlands The Netherlands is the top European country analysed in terms of workers feeling companies are making continued and consistent improvement to help reduce commuting. South Africa Fully 94% of South Africa’s Generations X and Y claim they are achieving more at work. UK The UK was one of only four countries to see a rise in the Work:life Balance Index, but is still below the global average. USA Despite a sharp drop in its Work:life Balance Index score this year, the USA is still close to the global average.
  • 14. 13 Methodology Over 26,000 business respondents from over 90 countries were interviewed during January 2013. The Regus Work:life Balance Index calibrates a number of different factors to produce an index value that reflects overall levels of personal-work life harmony. Not only are opinions about enjoyment and sense of achievement measured, but actual working behaviours are also taken into account. Taking over additional duties, working hours, commute length and actual time spent away from personal pursuits are all ‘hard’ factors considered alongside individual perceptions in this model, which uniquely balances opinion with real working practice. = 500 The Regus Work:life Balance Index calibrates a number of different factors to produce an index value that reflects overall levels of personal-work life harmony.
  • 15. 14 About Regus Regus is the world’s largest provider of flexible workplaces, with products and services ranging from fully equipped offices to professional meeting rooms, business lounges and the world’s largest network of video communication studios. Regus enables people to work their way, whether it’s from home, on the road or from an office. Customers such as Google, GlaxoSmithKline, and Nokia join hundreds of thousands of growing small and medium businesses that benefit from outsourcing their office and workplace needs to Regus, allowing them to focus on their core activities. Over 1,300,000 customers a day benefit from Regus facilities spread across a global footprint of 1,500 locations in 600 cities and 99 countries, which allow individuals and companies to work wherever, however and whenever they want to. Regus was founded in Brussels, Belgium in 1989, is headquartered in Luxembourg and listed on the London Stock Exchange. For more information please visit: www.regus.com
  • 16. Copyright © 2013. Regus Plc. All rights reserved. Whilst every effort has been taken to verify the accuracy of this information, Regus cannot accept any responsibility or liability for reliance by any person on this report or any of the information, opinions or conclusions set out in this report.