1. RADHIKA DHARANIKOTA
H.No 5-5-106 NIRD Road Rajendranagar Hyderabad
M: 91 9666439783
E: dharanikota.radhika@gmail.com
Career Snapshot & Objective
 Dynamic and dedicated professional with over 6 years of experience in Information
Technology as Business Analyst.
 Have extensive experience and thorough understanding of Retail Banking Operations
 As a business analyst, responsible in requirements gathering, document and facilitate
meetings, and act as a bridge between the Functional and Technical team
 Experience in Banking Domain as a Deputy Branch Manager/ Client Coordinator
and Privilege banker
 In-depth understanding of Retail Banking, Operations.
 Have worked in Agile and Waterfall model
 Knowledge of Front office, middle office and back office processes
 Familiar with Software Development Life Cycle
 Good at Banking and Finance, Billing, Payments, Reconciliation and OTC
 Adept in understanding of industry and regulatory laws and regulations
 Experience in Core Banking Operations, KYC and Anti Money laundering
process.
 Good at transforming business needs into techno-functional requirements for IT
Implementations
 Proficient in Business Analytics and Reporting Tools
 Familiar with Project Management concepts and Agile Methodology
 Experience in UML, Use Case Analysis
 Actively involved in various phases of the project from design till the delivery of the
product by providing use cases in form of Traceability Matrix
 Deft in preparing different documents such as BRDs, FRDs, SRS and Use case
diagrams
 Possess good communication, Presentation, Analytical, Sales and interpersonal skills
Professional Strengths
Leadership
Competency:
People Management, Adaptability, Analytical ability, Negotiation skills
Functional
Competency:
Banking and Finance, Billing ,Payments, Reconciliation, OTC, Knowledge
of Front office, middle office and back office processes
Technical
Competency:
MS-Office, Visio, UML, Knowledge of SDLC, Axure
International
Certification:
CBA™ (Certified Business Analyst)-Foundation from GAQM

2. Work History
Virtusa Polaris (April 2015 – Till Date)
Client: HSBC
Project: Light Automation
Domain: Retail Banking Operations
Technology: Dot Net
Key Projects:
 RBWM KYCC, Renewals, Dormancy
 FD Banking Account Opening and Closing, FD Payments,
 Pre Processing Checks
HSBC Light Automation project was initiated to customers facing the front office
and back office to mitigate the risk by reducing manual steps. The project aims in
getting better customer outcomes by using robust controls through automation.
Responsibilities:
 Handling various automation projects in parallel and being one point contact for all
the project related queries.
 Actively involving with the OPI and SME in identifying the key areas for automation.
Help them in preparing the Business Requirement Document (BRD) by listing
down the scenarios.
 Obtain BRD sign off by freezing the requirements and defining the scope for
automation.
 Support the Solution Analyst (SA) in preparing the Solution Design Document by
providing the use cases and functional flow diagram at the time of development.
Assist the SA for the internal Architecture and Security review by providing business/
functional justification for the Automation process.
 Performed Functional testing (SIT) by providing test cases.
 Help the OPI and SME by providing live demo on the project and help them in
accessing the tool by providing necessary documents like user manual and
approvals.
ICICI BANK LTD- Deputy Branch Manager/Business Analyst (Sep 2010-July 2014)
Responsible for supervising the day to day running and operations of the bank, at the same
time creating a professional, helpful and customer friendly environment for staff to work in.

3. Products Handled:
ISENSE-Pre Approved Offers:
Any customer who has an account with the bank wants a quick service in all parameters.
Customer comes in with many queries in his mind. This application has been designed to
make the job simpler. This application has all details of the customer with just one click.
Customer is provided with all Pre approved offers in it which could make his life and the
employees life simpler as this tool gives a Over the counter solution. Aim of this program is
to create single source of customer data (Golden Copy) which can be utilized by various
downstream systems.
FCRM (Finacle Customer Relationship Management)
Mobile Number Updation in Credit Card:
Currently customer has access only to phone banking department for updation of Mobile number in
credit card. The main Aim of this application is to give access to branch banking team. The request
can be raised by simply walking into the branch and getting the work done instantly.
Raising Debit Card Request:
The main objective of this is to bring in speed and Quick customer service. The mandatory details
should be automatically pre filled while raising the request which is not available in the current
application. Only few options are to be selected by the employee and the request can be
processed.
LAM (Logical Access Management)
Any New Employee who steps into the organization need to create logins for all the applications
separately. So we have an objective to cut short the process of selecting all applications separately
into one application while raising a request. This saves Time and Bandwidth and many other
problems.
ISENSE (Verification of customer credentials)
When customer walks into the branch without any credentials or lost or forgot all his credentials we
do not presently have any mode to check the details. So we want an application where customer
can get all his details by simply providing his Mobile number/Email id/Name & Date of Birth.
Responsibilities:
 Ensuring the smooth running of basic banking transactions.
 Maintaining a professional image at all times.
 Putting into effect new procedures and policies passed down from Head Office.
 Handling customer queries face to face, over the phone or via correspondence.

4.  Presenting information clearly to customers, work colleagues and third parties.
 Verifying customer data to detect and identify financial fraud.
 Gathered requirements (document analysis, conducting meetings with various
stakeholders, requirements workshops etc.)
 Prepared Business Requirement Document and SRS, Use Case Specification
Documents.
 Prepared Data flow diagrams, Use cases.
 Performed functional testing of the project and coordination for UAT
 Prepared user manual, best practices, FAQ documents and conducing demos of a tool
Privilege Banker: (August 2009-August 2010)
 Identifying the needs of customers and then working hard to meet or even exceed
them.
 Working hard to market and sell the banks products like mortgages, loans and
insurance and Liability products.
Personal
 Dependable and truthful.
 Highly disciplined.
 Having the ability to work accurately and Ability to motivate subordinates.
 Comprehensive understanding of client confidentiality.
Academic Qualifications
 PG Diploma in Banking from Manipal University-2008-09
 B. Tech-Electronics and Communication Engineering 2004-08 from JNT University.
Achievements
 Have been qualified for a trip to Switzerland and Sydney in a contest held for being a
best performer in Pan India.
 Have been awarded as the Best Employee in the Zone with a Certification of
Excellence.
 Have achieved awards for contests held within the Organization like ICICI Premier
League held at Chennai, Silver Star contest held at Ooty, All round achiever contest
held at Delhi.
 Have won the Top PB Performer in Life Insurance Contest held at Hyderabad.
 Have achieved many awards and recognitions from senior management.
Personal Details
 DOB: 11-05-1987
 Marital Status: Married