80% of companies say they deliver "superior" customer experience, yet when asking the customers of these brands only 8% agree.*
Join us as Jeanne Bliss, Co-founder of the CXPA and President of CustomerBliss shares the 5 competencies needed to build a Customer Driven Growth Engine.
*Bain Company
Know the value of customers
Think of your job as customer asset manager
Sales and internal partners – huddle monthly
Think of complaining customers as a gift
How you respond to requests IMPACTS growth and advocacy
Trust that your customers will honor your relationship with them
Know the value of customers
Think of your job as customer asset manager
Sales and internal partners – huddle monthly
Think of complaining customers as a gift
How you respond to requests IMPACTS growth and advocacy
Trust that your customers will honor your relationship with them
Know the value of customers
Think of your job as customer asset manager
Sales and internal partners – huddle monthly
Think of complaining customers as a gift
How you respond to requests IMPACTS growth and advocacy
Trust that your customers will honor your relationship with them
Day 1
Break into four segments – number of tables
12 tables – 9 people per table
Part one – day 2 – 55 tables by 10 people per table
Part two - Day two
Break into four segments –
150 people
JB: Where are you reliable in each points – connected, great experience
Know the value of customers
Think of your job as customer asset manager
Sales and internal partners – huddle monthly
Think of complaining customers as a gift
How you respond to requests IMPACTS growth and advocacy
Trust that your customers will honor your relationship with them
Know the value of customers
Think of your job as customer asset manager
Sales and internal partners – huddle monthly
Think of complaining customers as a gift
How you respond to requests IMPACTS growth and advocacy
Trust that your customers will honor your relationship with them