Slides used in Co-production Conference at University of Manchester November 2010. The presentation mainly is themed around my PhD research methodology in studying co-production services. The conference mainly discuss the use of co-production in developing service and social systems, with a number of examples in public services. More info about the conference: http://www.coprodnet.org/wiki/Conference

1. Gap Mapping:
a methodology for exploring
stakeholder involvement
in co-production
Dr Qin Han
2010 November

2. An exploration into the
world of Service Design

3. Question:
1. Who ?
2. What process?
3. How?

5. CAOS
project
by
We are
curious

12. What’s good about
Gap Mapping?

13. Play with caution

14. Future applications

15. Thank you.