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e-Government in K.S.A,[object Object],Ali S. Al-Soma,[object Object],Director General,[object Object],asoma@yesser.gov.sa,[object Object]
e-Government Program,[object Object]
Introduction:,[object Object],Shared Infrastructure,[object Object],Coordinated Decentralized Approach,[object Object],Common Standards and Practices,[object Object],Unified Vision and Action Plan,[object Object]
Hierarchy:,[object Object],The Supreme Supervisory Committee,[object Object],The Governor of the Communications and IT ,[object Object],  Commission (CITC),[object Object],The Minister of Communications and IT (MCIT),[object Object],The Minister of Finance (MOF),[object Object],The Steering Committee,[object Object],The e-Gov Committee in each Government,[object Object],Entity,[object Object],Chaired by the Governor of CITC,[object Object],The Advisory Group,[object Object],Representatives from MOF, MCIT, CITC ,[object Object],Program Directorate,[object Object]
Second Action Plan 2011-2015,[object Object]
The Vision:,[object Object],“Enabling everyone to use effective government services, in a secure integrated and easy way, through multiple electronic channels”,[object Object]
e-Government second action plan components:,[object Object]
Strategy Map,[object Object],e-Government Vision: “Enabling everyone to use effective government services, in a secure integrated and easy way, through multiple electronic channels”,[object Object],Saudi Arabia Government & Society,[object Object],VM03 Contribute to the ,[object Object],establishment of the,[object Object],Information society in KSA,,[object Object],including innovation and ,[object Object],growth of the local ICT sector,[object Object],VM02 Increase indirect value,[object Object], of government ICT,[object Object], Investment,[object Object],VM01 Drive out duplication,[object Object], of government ICT ,[object Object],investment,[object Object], Value Management,[object Object],R E S U L T S,[object Object],CS04 Increase customer satisfaction, ,[object Object],making e-services their first choice,[object Object], and growing usage of e-services,[object Object],I am an individual or a business,[object Object],I am a Government Agency,[object Object],Customer Value Proposition,[object Object],Customer Service,[object Object],CS01,[object Object],Reduce cost of ,[object Object],accessing government,[object Object],e-services,[object Object],CS02 Improve quality of ,[object Object],e-services - choice, ,[object Object],availability ,[object Object],and service levels,[object Object],CS03,[object Object],Increase customer ,[object Object],awareness of e-services,[object Object],Public Interaction Experience,[object Object],Collaboration  & Innovation,[object Object],Government Efficiency,[object Object],BP03 Implement ,[object Object],standardized business,[object Object], processes and use of,[object Object],single source of data,[object Object],BP06 Improve service,[object Object],delivery performance,[object Object],against standards ,[object Object],and expectations,[object Object],BP07  Transform how ,[object Object],agencies deliver service ,[object Object],through business process,[object Object],-es and use of  e-services,[object Object],BP10 Improve management,[object Object],of suppliers/vendors ,[object Object],of  e-government and ,[object Object],technology services,[object Object],Business Processes,[object Object],BP05,[object Object],Improve communication ,[object Object],between government,[object Object],agencies and citizens ,[object Object],BP08,[object Object],Increase e-participation,[object Object], between government,[object Object],agencies and citizens,[object Object],BP09,[object Object],Build capacity for ,[object Object],e-government ,[object Object],research and innovation,[object Object],BP04 ,[object Object],Develop e-government ,[object Object],channels to ,[object Object],match citizen demand,[object Object],BP01 Ensure effective,[object Object], regulatory environment ,[object Object],for e-government achieve-,[object Object],ment and measurement ,[object Object],BP02,[object Object], Manage risks ,[object Object],to successful delivery,[object Object],A C T I O N S,[object Object],Sustainable e-government workforce,[object Object],LG01 Establish and maintain effective and skilled workforce,[object Object],LG03 Create performance based culture across e-government workforce,[object Object],LG04 Increase e-government awareness among all government employees,[object Object],LG05 Improve collaboration and increase knowledge exchange,[object Object],LG02 Maintain e-government leadership by Ministers and senior executives,[object Object],Learning & Growth,[object Object]
The Governance,[object Object]
Regulatory Frameworks:,[object Object],IT Criminal Act.,[object Object],	                              - e-Transactions Act.,[object Object],		     - Telecommunications Act,[object Object],                      - Rules Governing Private Sector Participation.,[object Object],                      -Directive to Shift from Conventional to Electronic Methods.,[object Object],- e-Gov Implementation Rules .,[object Object],- Directive to form Government Agencies’ e-Government Committees.,[object Object]
e-Government shared ,[object Object],Infrastructure,[object Object]
SAUDI  e-Government National Portal:,[object Object]
SAUDI  e-Government National Portal:,[object Object],+700,[object Object],99,[object Object],450,[object Object],Gov. Agency Providers,[object Object],e-Services,[object Object],Acts & Bylaws,[object Object]
e-Government Data Center: ,[object Object]
Government Secure Network GSN:,[object Object]
Government Service Bus (GSB):,[object Object]
The National Center for Digital Certification:,[object Object],Manage the related PKI policies and procedures. ,[object Object],Integrated Security System used in:,[object Object],[object Object]
Users I.D certification
Protecting data
Digital SignatureImplemented and operated,[object Object],www.pki.gov.sa ,[object Object]
Single Sign On SSO:,[object Object],The Single sign-on (SSO) for Enterprises and individuals is considered one of the significant regulations of implanting the e-Government transactions issued within the Cabinet's resolution. Such regulations provide that each individual with a natural or virtual personality shall have a unified reference number included within all information systems. The said unified reference number will be able to fulfill all requirements of Concerned Agencies relating to e-Government Transactions and their applications. ,[object Object],40,[object Object],25000,[object Object],102,[object Object],Offices,[object Object],Establishments,[object Object],Employees,[object Object]
Single Sign On SSO Offices:,[object Object]
e-Channels,[object Object]
Available e-Channels In K.S.A:,[object Object]
Consulting Services,[object Object]
Yesser Consulting Group (YCG):,[object Object],“To be the government preferred partner for e-government consultancy services“,[object Object]
Yesser Consulting Group:,[object Object],Assess the readiness and maturity of government agencies ,[object Object],e-Government Transformation Strategic Plan Development (Enterprise Architecture) ,[object Object],e-Government Transformation Strategic Plan Development (Service Architecture),[object Object],RFP Development & Tendering ,[object Object],RFP Response Evaluation and Award ,[object Object],Providing agencies with the qualified employees  ,[object Object],Transforming Knowledge ,[object Object]
YCG Clients:,[object Object],19,[object Object],Government Agencies,[object Object]
Capacity Building & Awareness,[object Object]
Government Staff Training,[object Object],Basic skills of Computer Applications and e-Transaction,[object Object],Chief Information Officer Program,[object Object],Specialized certifications in IT & PMO ,[object Object]
Government Staff Training,[object Object],Basic skills of Computer Applications and e-Transaction,[object Object],Basic skills of Computer Applications and e-Transaction Program,[object Object],Trainees in the first phase ~3000,[object Object],Trainees in the second phase ~7000,[object Object]
Government Staff Training,[object Object],Chief Information Officer Program,[object Object],Chief Information Officer Project ,[object Object],Total attendance in the first workshop 34 ,[object Object],Total attendance in the second workshop 32,[object Object]
Public Training,[object Object],E-training Caravans:,[object Object],“Training for All”,[object Object]
E-training Caravans:,[object Object],“Training for All”,[object Object],Initiative Objectives,[object Object],Provide appropriate training environment to learn the basic skills on use of computers to people in the areas that large institutes and training centers are not available in.,[object Object],Facilitate access to government & commercial services through introducing  the government & commercial electronic services projects in the kingdom.,[object Object],To encourage people in rural areas, villages and hamlets on learning the use of computers and the internet, by giving them basic skills in this area.,[object Object]
Dissemination Of Digital Culture And Knowledge Lectures:,[object Object],Initiative Objectives,[object Object],Promote the importance of the use of telecommunications and information technology to community members (in all different categories and levels of education), with focus on youth, and raise awareness in this area.,[object Object],139,[object Object],13,[object Object],Lectures,[object Object],Provinces,[object Object],50.919,[object Object],30.667,[object Object],Male Students,[object Object],18.991,[object Object],Female Students,[object Object],Students and Public Attendance,[object Object],1.261,[object Object],Public,[object Object]
Dissemination Of Digital Culture And Knowledge Lectures Pictures:,[object Object]
e-Government Awareness- Newspaper Advertisement campaign:,[object Object]
e-Government Awareness- Publications:,[object Object]
e-Government Awareness in 2010- Events:,[object Object],16 workshops for Gov Agencies,[object Object],4 training workshops,[object Object],3 introducing lectures @ Universities,[object Object],9 national & International Conferences  Participations,[object Object]
Saudi e-Government Achievement Award 2010:,[object Object],~150 Participants ,[object Object],6 Categories including the e-Participation for individuals.,[object Object],18 Winners,[object Object],[object Object]
3 individuals winners in the e-Participation category,[object Object]
Considering the e-Services as a first choice for new government services:,[object Object],Ministry of Labor – “Hafiz”,[object Object],The Ministry of Labor has called on unemployed Saudi jobseekers to apply for unemployment benefits, or Hafiz, by sending their names and identity card numbers via short message service (SMS), or by registering on the ministry’s website.,[object Object],Civil Service - e- Recruitment "Jadara" Program,[object Object],Ministry of Civil Service launches Jadara Program for e- Recruitment, recording those who want and are willing to be recruited through its new "Jadara", a recruitment program for male and female citizens in the public sector.,[object Object]
Providing some e-Services through specific e-Channels:,[object Object],Extend Return Visa Application- Ministry of Foreign Affairs  ,[object Object],This service helps individuals and corporations to apply electronically for extending a re-entry visa.,[object Object],Ministry of Higher Education - Foreign scholarship ,[object Object],Only through the e-Channels ,[object Object]
Customers’ satisfaction survey- survey results on e-Government customer satisfaction indicators in Saudi Arabia:,[object Object],Trust,[object Object],Awareness,[object Object],Usage,[object Object],Satisfaction,[object Object],5000) ) G-C,[object Object],500) ) G-B,[object Object],Sample,[object Object],Male & Females Citizens and Residences between 18 - 80 years old,[object Object],Coverage,[object Object]
Meeting the increased public demand on e-Services:,[object Object]

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Mr. André Merigoux's presentation at QITCOM 2011
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Mr. Gamal Hegazi's presentation on QITCOM 2011
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Julia Glidden's presentation at QITCOM 2011
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Mr. Joseph Teo's presentation at QITCOM 2011
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Mr. Nihal Mehta's presentation at QITCOM 2011
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Mr. Ottmar Krauss' presentation at QITCOM 2011
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Mr. Ali Bin Saleh Al-Soma's presentation at QITCOM 2011

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