A major part of product innovation and success rests on efficient and effective communication across teams in a company. In startups, this happens almost naturally. In medium and large companies, process needs to be put in place. Lean Communication is a model based on Lean principles that can be used to align teams and accelerate time to revenue for high tech products. As key members of the overall communication network, Product Managers and Product Marketers will benefit significantly by adopting this model.
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
PCT2010 - Lean Communications - Aligning diverse teams and accelerating revenue in high tech companies
1. Lean Communications Accelerating Revenue by Aligning diverse Teams in High Tech Companies Saeed Khan http://www.onproductmanagement.net @saeedwkhan, @onpm (Twitter)
50. Product Strategy Customers ProductManagement ProductMarketing Sales & Alliances Deliverables Created In the Chain Market Analysis Product Strategy Technology Strategy Competitive Landscape Product Positioning Data Sheets White Papers Price booksSuccess Stories Sales Tools I need a data sheet and technical collateral I need SKUs and pricing information I need an ROI calculator Who are the reference accounts I can provide? Does the product meet my needs? Will it work in my environment? What are the costs? What are the benefits? Market Requirements Problem Statements Competitive Analysis Product Roadmap Release Overview
63. Lean Communications Accelerating Revenue by Aligning diverse Teams in High Tech Companies Saeed Khan http://www.onproductmanagement.net @saeedwkhan, @onpm (Twitter)
Hinweis der Redaktion
Take a look at this set of answers. What is the biggest barrier companies face in effectively executing on plans?
The answer is communication. People don’t work in isolation. They make decisions everyday and must have information to make those decisions and must communicate those decisions to others.Other words such as collaboration, team work, agility etc. get tossed around, but in the end , people need the right information at the right time to make optimal decisions. That’s the goal of effective business communication.Timely, trusted and relevant information
In our organizations, we’re all working towards the same overall goals – increase revenue and profit, beat the competition, make customers successful, build better products etc.But we do this by working towards diverse individual goals. Engineering creates softwareMarketing positions it and generates awarenessSales closes the deals etc.We work toward overall goals but doing so in our own silos. And somehow, we have to figure out how to communicate with each other to address interdependencies amongst groups.Every company it seems has their own ways of addressing this problem. Why is that? Why is it that every company seems to reinvent the wheel (albeit differently I should add) when it comes to working these processes out?And while they figure it out, what is the cost to those companies in lost revenue and lost opportunity as individual and teams “wing it” because they are not equipped with the right information they need to make the best decisions possible?
Here’s a little example of the impact of incorrect decisions. On the surface, it’s only a small error, but the impact is large.While humourous, it’s an example of something that happens commonly in software and technology companies during the sales process.
And of course, people are not all centrally located. They all need information to make timely decisions to meet their objectives.
So having gone through this example, the question arises as to how to benefit from this model in your own organization
<This is a key slide.>Start with Product Management and optionally Product Marketing. These two teams probably create more cross-team deliverables than any other groups. Information from product management, such as requirements, product plans, road maps, etc. are all useful for other teams. Similarly product marketing creates positioning papers, market overviews, competitive briefs etc. that other teams like sales needs.The point being, if you can start here and optimize the information, it’s completeness, quality and timeliness, then most downstream activities will see significant benefits.
Map out what who needs what and when, and decide how to create the artifacts that will reduce the effort on your part in creating and delivering the information, but will maximize the value and benefit of that information to those downstream teams.One good strategy is to try to provide regular flows of information/deliverables that are easily understood and resused, vs. large, complex and intimidating documents that people are likely to ignore.Provide a clear process and means for people to get the information when it is published and try to follow the information as it is used in downstream (internal) teams. If you can see who is and isn’t using it, you can learn why and improve the process in future release cycles.
Once defined, these grids can be used across products and releases. While there may be slight modifications needed in different situations (e.g. major release vs. minor release), the model and structure will likely apply. This creates a clear standard for communication that can be understood by all members of an organization regardless of their department or business unit.