Often, it may not be as easy as we think to understand the messages others are attempting to deliver, especially with the speed at which we work today. George will provide us with some guidelines that we can all use to ensure less stress and greater success in our communications each day. Tess George is the founder and principal of Speakwell Training, which offers interactive workshops on interpersonal communications and presentation skills to both corporate and non-profit clients. For more information, check out her website: http://tessgeorge.com

1. The Art of Getting Along Tess George Speakwell Training © 2011

2. My First Job! My First Job!

3. “The most important single ingredient in the formula of success is knowing how to get along with people.” -Theodore Roosevelt

4. Western Electric Study Positive attention had highest impact on productivity

5. 61% said interpersonal skills more important

6. People Power

7. People problems are more difficult than product problems

8. The Art of Getting Along

9. The Art of Getting Along Attention Respect Tolerance

10. Attention Make Eye Contact Shake Hands Smile Remember Names

12. Avoid distractions

13. Concentrate

14. Don’t interrupt

15. Give Feedback

18. Closed

19. Follow-up

20. Tell me more.

21. Give me an example.

22. What makes you say that?

25. How do we create mutual respect? Respect Yourself Accept other people as they are Listen Be honest Praise in public, criticize in private Don’t Gossip Say please and thank you Ask before borrowing property Treat people like people

26. Respect Yours and Others’ Rights Intelligence Humanity

27. Tolerance We’re all different Don’t have to like each other Have to get along

29. Race

31. Personality Differences Extroverts and Introverts Slow and Fast Processors Feelers and Thinkers

32. Communication Style

33. Mirror Others

34. Give and Get: Attention Respect Tolerance

35. Go from a Sad Camper

36. To a Happy Camper