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Caleb Brown: a user-centered information professional: work samples




                  Caleb Brown dba
                      Problem
                   Laboratories:
                    Recent Work
                   Presented in Reverse
                  Chronological Order, With
                        Annotations




  5/6/10            (978) 604-8043 | ue@caleb-brown.com        0
PJA: New Connectria Website 2/10 – 3/10




•        Major redesign merging two web properties
          –     Sitemaps
          –     Requirements gathering
          –     Content inventory
          –     Usability test and findings
          –     Wireframes



5/6/10                        (978) 604-8043 | ue@caleb-brown.com   1
Cramer: Large Pharmaceutical Websites – 11/09 –
                      3/10




 •       Was IA of record for launch of major cobranded therapy
          –    Wireframes, sitemap, functional spec, interaction model, navigation model,
               process flows, client presentation




5/6/10                     (978) 604-8043 | ue@caleb-brown.com                              2
Cramer: Haemonetics Dashboard 12/09




 •       New interaction model for blood management web software
          –    Wireframes
          –    Lite graphic composites
          –    Collaboration with visual designer
          –    Oracle integration guidance




5/6/10                     (978) 604-8043 | ue@caleb-brown.com     3
Whatʼs What LLC: New Feature Definition – 10/2009




  •       Flowcharting
  •       Wireframing
  •       Presenting
           –    Design department review
           –    Stakeholders
           –    Executives



5/6/10
                    (978) 604-8043 | ue@caleb-brown.com
   4
Whatʼs What LLC: Identity System – 9/2009




  •       Pre-offset stationery optimization and “vectorization”




5/6/10
                   (978) 604-8043 | ue@caleb-brown.com
      5
Whatʼs What LLC: Code Prototyping – 8/2009 –
                          9/2009




   •      New clean semantic code for translation to Drupal
   •      Main site templates as well as marketing demo
           –    Verbatim from design lead: “you SO SAVED OUR BUTTS with the demo
                work, and every time someone opens it they get all giddy and excited.”




5/6/10
                    (978) 604-8043 | ue@caleb-brown.com
                           6
Fidelity Inc.: HR + Payroll Application 

                           6/2009 – 11/2009 




  •       Provided user experience and graphic production services to five
          Agile teams
           –    Wireframes
           –    Design guidance
           –    Icon creation



5/6/10
                    (978) 604-8043 | ue@caleb-brown.com
             7
Airfarewatchdog.com: Major Refresh Wireframing -
                      7/2009




   •      Polished wireframes
           –    Just enough detail for discussion, revision and transition to next design
                phase
           –    Formatted landscape on legal-sized paper in MS Word for maximum
                portability
           –    Highlighted interactions
           –    12 update cycles (wireframes were used to work through business priorities)
           –    Verbatim from product manager: “Thanks again for all of your hard work on
                this, itʼs going to be amazing when we are done!”



5/6/10
                    (978) 604-8043 | ue@caleb-brown.com
                                8
Airfarewatchdog.com: Refreshed Design
                        Whiteboarding - 6/2009




  •       Collected ideas without censorship and drew in real time.
          Externalized the thoughts of the client
           –    Goals were to:
                  •    Work quickly
                  •    Confirm whatʼs been said
                  •    Explore alternates
                  •    Get “bad” ideas out there for examination
                  •    Feedback to team ASAP




5/6/10
                        (978) 604-8043 | ue@caleb-brown.com
   9
Whatʼs What LLC: Business Strategy Definition –
                        4/2009




•     User research fed persona creation, sitemap, and use-case
      development
•     “Lifecycle” diagramming helped business stakeholders understand
      long-range value for users, and staged evolution of relationship to the
      product




5/6/10
                (978) 604-8043 | ue@caleb-brown.com
                     10
MIT dept. of Brain and Cognitive Science: Logos –
                       4/2009




  •       Child-friendly
           –    Appealing, bright, simple
  •       Based on a stuffed monkey toy
  •       Or kidsʼ “How to Draw” books by Ed Emberly
  •       Multiple uses
           –    Web
           –    Literature
           –    Parental communications



5/6/10
                     (978) 604-8043 | ue@caleb-brown.com
   11
SpindleLaw: Beta Site Improvements

                   Use Case Articulation – 4/2009




•     Heuristic review
          –    Best-practice social-computing interaction analysis
•     Matrix mapping three user profiles to three categories of user need
          –    Begins to connect kinds of use with kinds of affordances



5/6/10
                     (978) 604-8043 | ue@caleb-brown.com
            12
Cramer: Contract UE Work 12/2008 – 3/2009




•     I augmented ongoing UX efforts with:
          –    Concept Mapping
          –    Sitemapping
          –    Heuristic analyses
          –    Content inventories


5/6/10
                     (978) 604-8043 | ue@caleb-brown.com
   13

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Caleb Brown - Annotated Recent UE Work 041310v1

  • 1. Caleb Brown: a user-centered information professional: work samples Caleb Brown dba Problem Laboratories: Recent Work Presented in Reverse Chronological Order, With Annotations 5/6/10 (978) 604-8043 | ue@caleb-brown.com 0
  • 2. PJA: New Connectria Website 2/10 – 3/10 •  Major redesign merging two web properties –  Sitemaps –  Requirements gathering –  Content inventory –  Usability test and findings –  Wireframes 5/6/10 (978) 604-8043 | ue@caleb-brown.com 1
  • 3. Cramer: Large Pharmaceutical Websites – 11/09 – 3/10 •  Was IA of record for launch of major cobranded therapy –  Wireframes, sitemap, functional spec, interaction model, navigation model, process flows, client presentation 5/6/10 (978) 604-8043 | ue@caleb-brown.com 2
  • 4. Cramer: Haemonetics Dashboard 12/09 •  New interaction model for blood management web software –  Wireframes –  Lite graphic composites –  Collaboration with visual designer –  Oracle integration guidance 5/6/10 (978) 604-8043 | ue@caleb-brown.com 3
  • 5. Whatʼs What LLC: New Feature Definition – 10/2009 •  Flowcharting •  Wireframing •  Presenting –  Design department review –  Stakeholders –  Executives 5/6/10 (978) 604-8043 | ue@caleb-brown.com 4
  • 6. Whatʼs What LLC: Identity System – 9/2009 •  Pre-offset stationery optimization and “vectorization” 5/6/10 (978) 604-8043 | ue@caleb-brown.com 5
  • 7. Whatʼs What LLC: Code Prototyping – 8/2009 – 9/2009 •  New clean semantic code for translation to Drupal •  Main site templates as well as marketing demo –  Verbatim from design lead: “you SO SAVED OUR BUTTS with the demo work, and every time someone opens it they get all giddy and excited.” 5/6/10 (978) 604-8043 | ue@caleb-brown.com 6
  • 8. Fidelity Inc.: HR + Payroll Application 
 6/2009 – 11/2009 •  Provided user experience and graphic production services to five Agile teams –  Wireframes –  Design guidance –  Icon creation 5/6/10 (978) 604-8043 | ue@caleb-brown.com 7
  • 9. Airfarewatchdog.com: Major Refresh Wireframing - 7/2009 •  Polished wireframes –  Just enough detail for discussion, revision and transition to next design phase –  Formatted landscape on legal-sized paper in MS Word for maximum portability –  Highlighted interactions –  12 update cycles (wireframes were used to work through business priorities) –  Verbatim from product manager: “Thanks again for all of your hard work on this, itʼs going to be amazing when we are done!” 5/6/10 (978) 604-8043 | ue@caleb-brown.com 8
  • 10. Airfarewatchdog.com: Refreshed Design Whiteboarding - 6/2009 •  Collected ideas without censorship and drew in real time. Externalized the thoughts of the client –  Goals were to: •  Work quickly •  Confirm whatʼs been said •  Explore alternates •  Get “bad” ideas out there for examination •  Feedback to team ASAP 5/6/10 (978) 604-8043 | ue@caleb-brown.com 9
  • 11. Whatʼs What LLC: Business Strategy Definition – 4/2009 •  User research fed persona creation, sitemap, and use-case development •  “Lifecycle” diagramming helped business stakeholders understand long-range value for users, and staged evolution of relationship to the product 5/6/10 (978) 604-8043 | ue@caleb-brown.com 10
  • 12. MIT dept. of Brain and Cognitive Science: Logos – 4/2009 •  Child-friendly –  Appealing, bright, simple •  Based on a stuffed monkey toy •  Or kidsʼ “How to Draw” books by Ed Emberly •  Multiple uses –  Web –  Literature –  Parental communications 5/6/10 (978) 604-8043 | ue@caleb-brown.com 11
  • 13. SpindleLaw: Beta Site Improvements
 Use Case Articulation – 4/2009 •  Heuristic review –  Best-practice social-computing interaction analysis •  Matrix mapping three user profiles to three categories of user need –  Begins to connect kinds of use with kinds of affordances 5/6/10 (978) 604-8043 | ue@caleb-brown.com 12
  • 14. Cramer: Contract UE Work 12/2008 – 3/2009 •  I augmented ongoing UX efforts with: –  Concept Mapping –  Sitemapping –  Heuristic analyses –  Content inventories 5/6/10 (978) 604-8043 | ue@caleb-brown.com 13