This document provides etiquette guidelines for business communications including meetings, telephone use, business cards, and making clients wait. For meetings, it recommends arriving on time, dressing appropriately, exchanging business cards, sending an agenda in advance, and following up after. For phone etiquette, it advises answering promptly, limiting hold times, keeping voicemails short and informative, and using cell phones briefly and discreetly. Business cards should contain clear contact information and be of good quality. If making a client wait, apologize in person and offer refreshments for no more than 15-20 minutes, then call to apologize for their wasted time.