Seeking Job as service engineer or Service delivery manager

1. Resume
PRITAM DAS
43Q East Panpara ‘C’ lane Barrackpore,P.O. - Talpukur ,Kolkata -700123
Contact: +91- 9903027146,+91-33-25457902 ®;Email: pritamdas74@yahoo.com
Title
Electro-mechanical Service Engineer
Primary Skills
Electrical, mechanical, and IT applications knowledge
PROFILE
 Technically competent professional with nearly 14 years of experience, in service engineering, project
coordination, and troubleshooting. Currently spearheading as Customer Support Engineer in Lipi Data system
limited.
 A refined professional with a proven track record of making significant contributions by deploying and setting
systems, at the same time streamlining existing process while ensuring efficiency and quality benchmarks of the
products.
 Skilled strategically planning and steering operations as per the requirement of the business, adept in
merchandising activities encompassing all operational procedures, sourcing, planning, logistics and quality.
 Acknowledged team leader, mentor and a trainer with ability to create and sustain high work tempo. Exception
analytical and troubleshooting skills. Superior communication skills, enriched with logical reasoning.
CORE COMPETENCIES
Technical Support and Helpdesk Management  Team Management  Vendor Management  Asset
Management  SSeerrvviiccee MMaannaaggeemmeenntt  System Administration Cross Functional Coordination Target
Achievement
Resume details
A hands-on,valued, and highly skilled field-based repair and maintenanceprofessional,skilled in servicingATMs,
banking and alarm systems,and a variety of related computer based equipment. Recognized for drivingpredictive
and preventativemaintenanceinitiatives,whilesimultaneously engaged in installingproduct repairs or upgrades.
PROFESSIONAL EXPERIENCE
LIPI DATA SYSTEM LIMITED Since Dec’13
Service Engineer
 Hands-on senior technical asset skilled in troubleshooting,repairing,and initiatingpreventiveand predictive
maintenanceinitiatives for multipleclients ATMs/CDMs/Banking kiosks.
 Providing Technical Servicesupport to ATM Machine, Passbook Kiosk, Cash deposit kiosk Cheque deposit kiosk
and Cash recycler Machine of Hitachi.
 Perform routinemaintenancechecks, adjustments and repairs on ATM/CDM and Banking kiosks sites in areas
under coverage.
 Troubleshoot both hardwareand softwareoperations

2.  Update ATM maintenancerecord for the site installation with specifics of repair wor kand parts replaced.
 Use approved softwarediagnostic tools on laptops to isolateand determine cause of failure, error messages and
unresponsiveness.
DELARUE CASH PROCESSING SOLUTION PVT. LIMITED Dec’10 to Sep’13
Team Leader (Customer Support)
 Providing technical support tothe cash processing system machine of Reserve Bank of India within timeframe.
 Maintains 100% uptime of the machineso that thedaily targets of shredding of thesoiled note are to be fulfilled.
 Weekly update of the spares used and ensuringthe daily, weekly and monthly Maintenances to be done.
 Giving trainingtothe operator as on when required.
HCL INFO SYSTEMS LTD, Kolkata Dec’07 to Nov’10
Regional Project Coordinator (IT- East)
 Deputed as Team Leader for IT in TMF, TCL E-nxt financial Service since Feb 2008.
 Execute responsibilities pertaining to Technical Support and Helpdesk Management including daily Pending
calls; Ensure all calls being logged in Service Desk Tool; Taking actions on deviations; Alerting IT Team on
possible escalations; Updating Users on the call progress - email communications.
 Coordinate with Resident engineers in the region; Guiding Engineers to achieve the task assigned to them.
 Assuring 100 % attendance of engineers
 Proactively coordinate with Vendor: Pending calls for Spare; Hardware breakdown calls; new installations.
 Shouldering the onus of tracking IMAC with respective IT Assets; Coordinating with IT Asset Management Team
for New asset requirement, Asset Surrender cases, Asset Stock in region, Updating asset book.
 Garnered exposure to CAPA by visiting Branches w.r.t. IT Infrastructure / Capacity Management; Branch visit
report with Inspection report.
 Attending Monthly review meeting along with customer (con call) for MIS reporting.
 Adept in planning Scheduling & Monitoring of project activities.
 Proficient in Analyzing problems & implementation of corrective/preventive actions.
 Accountable for maintaining Active directory services with few permission like: User ID creations, Permissions,
DHCP, MacAfee Antivirus, Monitoring and Scanning IP from Software, folder permission.
 Carry out Mail configuration of Exchange mails client & POP3 (MS Outlook & Outlook Express). Day to day da ily
troubleshooting and tasks of POP3 and Exchange mail client.
 Instrumental in SAP Client Management: Basic SAP maintaining-- (BWP Loading, SAP patch, user ID password
resetting, Unlocked IDs, and Link checking for SAP).
DIEBOLD INDIA PRIVATE LIMITED Jan’07-Nov’07
Service Engineer
 Primarily involved in servicing, installing and maintenance of ATM machines of different banks located in
different places.
SYSTEM AND SERVICE Nov’05-Dec’06-
Service Engineer
 Deputed as Vendor Engineer for Tata consultancy Service.
 Involved in troubleshooting of administration of lease line how to make up the lines managing the BSNL
personals that are in charge of the line.
 Also responsiblefor troubleshootingdump terminal, computers and printers which are in the different location of
the treasury.
Project: WBSWAN at Malda collectorate.

3. Synopsis: 2mbps lease line between Malda and writers building kolkata through which video conference was hold by
the district officials and also there is 64kbps line between collectorate and SP office and 512kbs same to district
hospital. Also there the treasury support of Malda, Raigunj, Chachol and Buniadpur under this project.
D. S INFOTECH PRIVATE LIMITED Feb’05-Oct’05
Service Engineer
 Deputed in CMC Limited, A premiere IT service industry.
 Trouble Shooting LAN using Hubs and Switch.
 Functioned as a key member in Installing,maintaining and troubleshooting experiences of PC’S and peripherals of
international brands like COMPAQ/HP, IBM.
 Hands on experience of, LIPI T6050 high speed printers.
 Also charged to install and maintain different antivirus and software.
HCS INFOTECH Nov’03-Jan’05
Service Engineer
 Entrusted with the task of assembling and servicing of PC and providing network solutions to different client
locations.
EDUCATIONAL & PROFESSIONALCREDENTIALS
Diploma in Electronics and Telecommunication, 2000
The George Telegraph TrainingInstitute;62%
10th, 1991 ♦ CBSE
Certifications
 Cisco Certified Network Associate (CCNA)
 Passed Global Exam in CISCO (MCP ID-11072634)
Date of birth : 4th November, 1974
Language Proficiency : English, Bengali, Hindi.
References : Availableon request