This webinar offers a behind-the-scenes look at the best intranets from the 2nd Intranet Global Forum conference in New York City. Presented by Prescient's President and CEO Toby Ward, and VP of Client Development Chris Chambers. View the recording here: http://www.prescientdigital.com/articles/view-the-worlds-best-intranets-webinar

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2. The World’s Best Intranets
View the webinar video instead
Toby Ward & Chris Chambers
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3. Agenda
o NCR
o Quintiles
o IBM
o Unisys
o More…
o Key lessons
o Q&A
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4. Highly effective intranets & websites
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5. Who is Prescient?
• 11 years of rich history
• World-class intranet experts
• Strategic Internet & intranet consulting, planning & design
services to many Fortune 500 & big brand clients, small
and medium-size leaders
• More intranet engagements & clients than any firm (class)
• A well defined and proven methodology
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6. Listen. Understand. Deliver.
o We treat each client as unique;
• We listen to their needs, goals and challenges;
• Understand a client’s requirements and potential; and
• Deliver highly effective and innovative website &
intranet plans, designs & solutions.
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8. Clients include…
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9. Twitter hashtag
@intranet2 @tobyward
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10. NCR
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11. NCR
• NCR is a global technology company with self-service
solutions for ATM machines and software
• 110 billion transactions per year
• 23,000 employees
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12. NCR
(before)
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14. If the promotion feature is turned off, or if a user clicks
a second-level link in the mega menu, a list of
corresponding links appears on the right. NCR’s content
lends itself to a mega menu, as there are many links and
subcategories.
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15. Milestones
1996 2008 2009 2010 2011
First intranet • Taxonomy • Wireframes • Migration of • Bug fixes
at NCR • Content audit complete content applied
• Research • Functional • Phasing • Homepage
• Visual design specs • Pilot begins reworked
• Wireframing complete • User surveys • Main
• Developmen • Launch navigation
t begins reworked 15
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16. POLL
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17. Quintiles
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18. Quintiles
• Helps deliver new drugs and cures for the world’s most
challenging diseases
• 27,000+ employees in 62 countries
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19. Quintiles
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20. Creating & Sharing
o Blogs, Quick Polls, What’s Happening “Twitter,” Wikis, Discussions
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21. Connecting & Collecting
o Each employee subscribes to what they need and want
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22. Collaborating
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23. Results
o 700 blogs, garnering 63,000 blog views in Q1 & Q2
o Executives actively blogging
o 350 trained publishers > 2,000+ pieces of content
o 80 collaboration areas supported by wikis
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24. IBM
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25. IBM
o IBM manufactures and markets computer hardware and
software, and offers infrastructure, hosting and consulting
services
o 500,000 + employees and contractors
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26. IBM
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29. IBM
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30. Page 30
• Old: didn’t do a great job of
connecting you to the resources
you use most often to do you job
• Old: only 4 persistent links in the
w3 masthead (w3 Home,
BluePages, Help Central and
Feedback) and no page Footer
• New: new masthead will include
over 100 links to w3 sites and
applications employees use
most. The “rich footer” will
include 30 or more!
• Over time, new features like your
ODW Essential Links, Alerts &
Notifications, and collaboration
features will be added
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31. Page 31
• Employees continually ask us to better
integrate the intranet sites and
applications we deploy on w3
• Lotus Connections is quickly
becoming our premier collaboration
and productivity platform so we
wanted to integrate and promote it on
the w3 home page
• The new w3 home page will help you
stay connected with your colleagues,
find experts, join communities, upload
and manage files all within a single
widget!
• You can use the Connect and Share
portlet to do this and more...and you
can start today! Click on the My w3
tab today on the w3 home page to get
started.
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32. Page 32
• Faces integration within search is the
first step towards a search experience
that is not only more useful but one
that will delight
• As you type, people results are shown
instantly and are click-able, taking you
to the associated Lotus Connections
profile record
• If you are doing a more general search,
you can choose from several
collections including a search of Lotus
Connections all from within new
masthead!
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• The w3 portal, also known as the
OnDemand Workplace (ODW) has
been the corner of the intranet
you can make your own.
However, customization hasn't
always been easy or intuitive.
• The new design makes it
incredibly easy for you to add
and remove widgets from the
page, to change the layout of the
page, and even allows you to
easily add and remove your own
pages customizing each for the
way YOU work.
• Don't like where we've placed a
widget? Drag that widget to a
different part of the page or
remove it all together replacing it
with something that will make
you better informed or more
productive!
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34. Digital scorecard measures
Digital Scorecard Measures
80
75
Overall Sat w3
Top 2 Box
70 Home page Satisfaction
w3 Ease of Use
65 w3 Info & Content
Home Page Tools
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55
Q1 Q2 Q3 Q1 Q2 Q3 Q1 Q2 Q3 Q1 Q2
2009 2009 2009 2010 2010 2010 2011 2011 2011 2012 2012
Survey Period
All w3 and home page satisfaction indicators are down from Q1 2012. Overall
satisfaction with w3 (-5% points) and satisfaction with w3 information and
content (-8% points) are the largest drops
No significant recovery from the 9% point drop in home page satisfaction
seen in Q2 2011 following the launch of the redesigned home page, but
statistically unchanged for the last four assessments.
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35. w3 Homepage Trend
10 year range
15-21 million
Millions of Visits
Q1 2012 Top Country Visits
w3 homepage traffic is now about
14 million visits/month
* At lower end of our normal range
* 4 million below our average target
* US & UK traffic well above expected share
(Note: % in parens = IBM population)
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36. Visitor Activity Heatmap – March 2012
10 Most Active w3 Homepage Q1 2012 Q4 2011
Areas Clickthru Clickthru
1 w3 Search 28% 15% 6 10 7 5
3
Profiles Search 21% 22%
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3 News module 10% 13%
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4 BluePages Search 9% 19%
5 Career & Life tab 7% 5%
Home tab 4% 7%
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7 Work tab 3% 3%
8 BluePages link 3% ---
9 IBM Travel Site 2% 2%
10 My w3 tab 2% 3%
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Top 10 Total: 89% 91%
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37. Why decreases in key success measures?
1. Performance, Reliability, Stability
2. Diverse IT Platforms make consistency extremely difficult
3. Many strategic tools in “steady state”
4. Lack of integration between solutions
5. Lack of agility / rapid iteration across the portfolio
6. w3 home page: stagnation, unable to deploy new home page
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38. Challenges to v17 Adoption
• Many strategic tools in “steady state”
• Redesign falling “below the line” during Fall Plan
• No real penalty for non-compliance
• Plethora of 3rd party solutions within the intranet
• It is often difficult to even identify the owners of a site/
application
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39. What are we doing about it?
• “Digital Backbone” Initiative – reduce/eliminate exceptions, tax, delay
deployments (stick)
• Tools not rules (automating migration/compliance)
• Focusing on “big rocks” (SAP deployments)
• Migrating to HTM5 & CSS3 providing “automatic” mobile support and
responsive designs with appropriate device “break-points” (carrot)
• Create a lighter-weight w3 home page in our Events Infrastructure to
provide 100% availability and high performance
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40. Unisys
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41. Unisys
• Unisys is a worldwide information technology company with a
rich history than spans 139 years
• 22,500 employees
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42. Culture
Implementing social tools with the business
enterprise is not just about technology,
it’s also about
“transforming company culture”
and influencing employee behavior
patterns.
© 2011 Unisys Corporation. All rights reserved. 42
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43. In 18 months
 more than 91% of targeted employee user group (apprx.16,000) activated and
populated their My Site Profiles
 More than 78% of the 22,000+ Unisys Global Employee population
enabled My Site social tools.
 Senior Leadership: 100%
have active My Sites and use and promote social
collaboration within their organizations
© 2011 Unisys Corporation. All rights reserved. 43
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44. Key Lessons
 You can’t get there unless you know where you’re going
 Create an end-state Vision
 Develop a Strategic Plan and an Implementation Road Map to get there
 Utilize metrics to measure progress and to identify potential barriers
 Focus On Culture - “People drive success”, Technology is just an enabler
 Create a Leadership-down model and engage Key Organization Stakeholders early on as
Champions to “lead by example” and to be “visible” agents of change.
 Create a Culture Transformation strategy that influences employee behaviour patterns and
help them understand how social collaboration can add value in their daily work.
 Keep Tools and Processes “simple to use...and intuitive”
 Utilize Technology “out-of-the-box” -- avoid customizations that add complexity. Provide
education and self-enabled “click and learn” training.
 Encourage all employees to develop a profile and to build a network of colleagues.
Networking is most effective when all employees are positioned to properly engage and
participate.
© 2011 Unisys Corporation. All rights reserved. 44
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45. POLL
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46. Others
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47. https://www2.gotomeeting.com/register/905490202
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48. Walmart
o 1 million+ registered
employees visiting
every month
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49. NII Holdings
“We’re changing our model to be
more like an operating company
rather than a holding company, and
in order to do this, we need to stop
working in silos and start working
cross-functionally, in many cases
with teams in other countries.”
~ Angelo Ioffreda, Senior Director, Employee
Communications, Engagement & Recognition
NII Holdings, Inc.
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50. Avinor
oOperates 46 airports
o3000 employees
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51. People
People
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52. People first
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53. DNB
oOne of Scandinavias
biggest banks
o25 countries
o13000 employees
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56. Lyse
oElectricity, TV and
broadband
o1300 employees
oDeveloped together with
Peanuts
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57. Tools
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comments
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60. Free White Paper
www.PrescientDigital.com
www.PrescientDigital.com
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www.PrescientDigital.com
www. IntranetBlog.com
416.926.8800
@intranet2
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