This webinar examines the use of social media tools on corporate intranets and is based on a survey completed by 600+ organizations from around the world, providing some of the most current and comprehensive data on Intranet 2.0 tools.

1. The State of the Social Intranet
Watch the webinar video instead
Findings from the Social Intranet Study
By Toby Ward
© 2013 Prescient Digital Media Not for distribution

2. Agenda
• State of the social intranet
• The most popular tools
• The business case
• Q&A

3. #intranet2
@tobyward @intranet2

4. About Us
2/13/2013 Confidential © 2012 Prescient Digital Media

5. World Leading Intranet Experts
• 12 years of profitable history
• Dozens of Fortune 500 Clients
• World-Renown Thought Leaders; 150+ intranets

6. Clients

7. PrescientDigital.com
• Hundreds of articles
• Dozens of white papers & reports
• Dozens of case studies & videos
• Access to multiple social media channels

8. First ever intranet methodology

9. First to define & study “social intranet”

10. State of the social intranet
© 2013 Prescient Digital Media Not for distribution

11. Content
Social Intranet Study, 2012, 651 participants
6.7
17% Very Good
32% Good
31% Satisfactory
15% Poor
Out of 10 5% Very Poor

12. Strictly Confidential © 2009 Prescient Digital Media
Not For Distribution

13. No anonymous content
© 2013 Prescient Digital Media Not for distribution

14. All pages are stamped with
the owner / author name
© 2013 Prescient Digital Media Not for distribution

15. Design
Social Intranet Study, 2012, 651 participants
6.1
13% Very Good
25% Good
30% Satisfactory
23% Poor
Out of 10 9% Very Poor

16. 16

17. 17

18. Tools & Applications
Social Intranet Study, 2012, 651 participants
5.8
9% Very Good
18% Good
35% Satisfactory
27% Poor
Out of 10 9% Very Poor

21. Usability & Information Architecture
Social Intranet Study, 2012, 651 participants
5.8
9% Very Good
23% Good
28% Satisfactory
28% Poor
Out of 10 10% Very Poor

23. Governance / Planning
Social Intranet Study, 2012, 424 participants
5.5
8% Very Good
17% Good
27% Satisfactory
31% Poor
Out of 10 13% Very Poor

24. Bank Intranet – Hybrid Collaborative
Strictly
Confidenti

25. Search
Social Intranet Study, 2012, 424 participants
5.3
9% Very Good
18% Good
22% Satisfactory
29% Poor
Out of 10 21% Very Poor

27. The Advanced Search fields, which appear when users select
this option after running an initial search. The system
maintains the results below so users can refer to them while
refining the new search terms.

28. Social Media
Social Intranet Study, 2012, 424 participants
4.5
9% Very Good
8% Good
18% Satisfactory
24% Poor
Out of 10 32% Very Poor

30. Mobile Access
Social Intranet Study, 2012, 651 participants
3.7
4% Very Good
4% Good
10% Satisfactory
28% Poor
Out of 10 43% Very Poor

32. Overall rating
Social Intranet Study, 2012, 651 participants
5.2 Out of 10

33. The most popular tools
© 2013 Prescient Digital Media Not for distribution

35. At least one social media tool
Social Intranet Study, 2012, 651 participants
76%

36. Full, social intranet
Social Intranet Study, 2012, 651 participants
15%

37. Multiple tools, accessible to all
(or most) employees
© 2013 Prescient Digital Media Not for distribution

39. Instant messaging
Social Intranet Study, 2012, 651 participants
76%
55% Enterprise-wide deployment

41. Blogs
Social Intranet Study, 2012, 651 participants
75%
29% Enterprise-wide deployment

44. Discussion forums
Social Intranet Study, 2012, 651 participants
70%
30% Enterprise-wide deployment

47. Wikis
Social Intranet Study, 2012, 651 participants
67%
25% Enterprise-wide deployment

49. User comments
Social Intranet Study, 2012, 651 participants
67%
25% Enterprise-wide deployment

51. The Business Case
© 2013 Prescient Digital Media Not for distribution

52. More than ROI
• A business case should weave a complete story
– Cost / benefits
– Return on investment
– Opportunities created

53. © 2013 Prescient Digital Media Not for distribution

54. Benefits
54

55. Wiki ROI
• T. Rowe Price adds 1,500 workers to its call center each tax
season & transferred the entire training program to a wiki.
• Price encouraged new employees to take notes during the
sessions and then add notes, comments &
recommendations to the wiki.
• As a result, the company estimates that it saves 1-2 mins.
per call at $20 per min.
• Net result = millions of dollars).

57. Webinar on ‘selling’ a redesign

58. Next webinar
Pros / Cons of
SharePoint 2013
March 19, 12:30 EST

59. Intranet Insight > PrescientDigital.com

60. Questions?

61. 61
Toby Ward
toby@prescientdigital.com
www.PrescientDigital.com
www. IntranetBlog.com
@TobyWard
416.986.2226