Cisco Systems webinar presentation with Prescient Digital Media on intranet convergence "Deep-Dive Intranet Case Study: Cisco" presented by Elijah Lovejoy, Cisco.
2. “Going forward, our new CEC will
be my main platform for
communicating with you. We’ve
worked to streamline and simplify
the CEC, and as we’re all moving
fast, I hope you will use this to stay
in tune with what’s happening at
Cisco.”
– Chuck Robbins
Sept. 2015:
• 4.2m page views
• 103k unique visitors
10. People, Process & Platforms
• From 2 biz and IT teams to 1 of each
• Single brand and governance for all web sites
• From 2 web content management systems to 1
14. Jive: 8-10k new documents every week,
272k Documents created in under a year
0
50000
100000
150000
200000
250000
300000
Jan Jun Oct Jan
Documents Created / week Visitors / week
Jan 2016:
12k Contributors
27k Participators
86k Active Users
Note: ~100k documents migrated to Jive from legacy platform between Sept 2015 and Jan 2016
19. WebEx’s Business Day at Cisco
o Team Meetings
o Large Online Events
o Customer Support
o Release Management
o Internal Priority Escalations
o Customer Meetings
o Partner EngagementB2BB2E
Power Horse of ConC Conferencing
850K Meetings / Month
Any Device
Content Focused
Simple Schedule &
Join Experience
Ops
43,000 Meetings / Day 172,000 Hours / Day 163,000 Attendees/ Day
20. SalesForce.com
Integration
Case Study
Goal: Increase Virtual Sales
productivity by tying calls to deals
and open programs
Solution: Click to Dial with
analytics using Jabber SDK
Adoption: 75K Calls per Month,
100% adoption by user
population
Value Opportunity: $9M/year
productivity savings
22. Unlimited
virtual rooms
Introducing Cisco Spark
Persistent and secure
messaging and file sharing
Face-to-face meetings
with screen sharing
Superior business-class
experience
Making Teamwork Simpler.
The Cisco Spark™ application simplifies
teamwork by making communication
seamless. Send messages, share files, and
meet with different teams, all in one place.
Cisco.com: 375m page views, 15m monthly visitors
Chuck robins quote from 7/27 email blast on his first day as CEO
Talk about the technology shift: how security has really evolved over the last few years. What enabled this?
Source: https://cisco.jiveon.com/docs/DOC-11101
9M productivity - (180K hours back to sales related activities) – (Based on 4 Million Conversations yearly)
Analytics built into SFDC Dashboard (tracking value of their organization on deals)
Make Cisco Video company
Changing workspace
- Video is a part of day-to-day
Changing s/w
- @home
CEBP