1. Consultants’
Knowledge
Group
Knowledge
Management at
HP Consulting
Consultants’
Knowledge
Agenda
Group
The business case
The implementation strategy
Your role
Knowledge Mgmt at
HPC
20 July 00
1

2. Consultants’
Knowledge
The business case for Knowledge
Group
Management
Knowledge Mgmt at
HPC
20 July 00
Consultants’
Knowledge
HPC’s Knowledge Management
Group
business drivers ….
Rapidly changing technology
Increased implementation
complexity Innovation
Innovation
vs Customer expectations:
Faster execution
Global consistency
Leverage
Leverage
Ability to tap HP’s
collective knowledge
Knowledge Mgmt at
HPC
20 July 00
2

3. Consultants’
Knowledge
… drives the need to accelerate
Group
learning curves
Local experience
Local experience Global experience
Global experience
Success
Time
Knowledge Mgmt at
HPC
20 July 00
Consultants’
Knowledge
HP Consulting’s Knowledge
Group
Management Vision
Our consultants feel and act as if they have the
knowledge of the entire organization at their
fingertips when they consult with customers. They
know exactly where to go to find information. They
are eager to share knowledge as well as leverage
other’s experience in order to deliver more value to
other’
customers. We will recognize those consultants that
share and those that leverage other’s knowledge and
other’
experience as the most valuable members of the HP
consulting team.
Knowledge Mgmt at
HPC
20 July 00
3

4. Consultants’
Knowledge
Strategy for Implementation
Group
Knowledge Mgmt at
HPC
20 July 00
Consultants’
Knowledge
We avoided the typical approach
Group
Wisdom
Wisdom
Knowledge
Knowledge
Information
Information
Source: The
Performance
Group
Data
Data
Knowledge Mgmt at
HPC
20 July 00
4

5. Consultants’
Knowledge
…and focused on business results
Group
RESULTS
RESULTS
Actions
Actions
Decisions
Decisions
Knowledge
Knowledge
Source: The Information
Information
Performance
Group
Data
Data
Knowledge Mgmt at
HPC
20 July 00
Consultants’
Knowledge
We designed a program with three key
Group
objectives
Balance reuse and innovation
Promote pervasive leverage and
sharing of knowledge
Integrate explicit and tacit
knowledge processes into the core
work of the organization
Knowledge Mgmt at
HPC
20 July 00
5

6. Consultants’
Knowledge
We staged a phased approach
Group
Create the
Create the Build & Launch
Build & Launch Permeate the
Permeate the
Foundation
Foundation Environment
Environment Environment
Environment
Outcome: Develop key Outcome: Design a Outcome: Pervasive
knowledge processes systemic knowledge- knowledge creation and
based business leverage
le
Learning Project
Pr
op
Communities
oc
o
Snapshots
Pe
es
e
s
Knowledge Knowledge
Maps
Infrastructure
On-going Learning and Communication
On-
Knowledge Mgmt at
HPC
20 July 00
Consultants’
Knowledge
We focused on three processes
Group
Learning
Learning Project
Project
Communities
Communities Snapshots
Snapshots
A process by which
A process for
approaches, insights,
consultants to connect Learning
Communities Project and deliverables are
with other consultants Snapshots
captured from the
to acquire, exchange
Knowledge experience of a project
and build knowledge Mapping team
Knowledge
Knowledge
Mapping
Mapping
A process to identify knowledge
and skills needed to sell or
deliver a solution
Knowledge Mgmt at
HPC
20 July 00
6

7. Consultants’
Knowledge
We then built and launched the
Group
environment
Create the
Create the Build & Launch
Build & Launch Permeate the
Permeate the
Foundation
Foundation Environment
Environment Environment
Environment
Outcome: Develop key Outcome: Design a Outcome: Pervasive
knowledge processes systemic knowledge- knowledge creation and
based business leverage
Learning
Project
Communities
Snapshots
le
Pr
op
oc
o
Pe
es
Knowledge
e
s
Maps
Knowledge
Infrastructure
On-going Learning and Communication
On-
Knowledge Mgmt at
HPC
20 July 00
Consultants’
Knowledge
We built upon our process foundation
Group
and designed a systemic implementation
Broadly
Broadly Continued
Continued
implement &
implement & development of
s
development of
P eo
P o
integrate the
ces
integrate the organizational
knowledge organizational
knowledge capability
ple
pe
Pro
processes Managing capability
processes
Results
Oriented
Knowledge
Infrastructure
Evolve content
Evolve content
management &
management &
technology infrastructure
technology infrastructure Knowledge Mgmt at
HPC
20 July 00
7

8. Consultants’
Knowledge
K-Net: the HPC knowledge
Group
technology solution
K-Net
Electronic portal to HPC’s knowledge
Structured knowledge, discussion forums
Browse, search and submit capabilities
Solution knowledge
Knowledge structure consistency
Collateral look and feel consistency
Populated Solution Store
Project Knowledge
Project workspace
Project document management
Project discussion forum
Knowledge Mgmt at
HPC
20 July 00
Consultants’
Knowledge
Defining the process:
Group
Consulting Content Lifecyle
Apply content in
engagements
Collaborative
Apply Workspace
Submit
Highly structured, Unevaluated content:
packaged Little or no structure
Solution Store Global and Local
Search/Browse Submissions
Refine/ Filtered, evaluated,
engineer semi-structured Evaluate
Global and Local /Catalog
Repositories
Knowledge Mgmt at
HPC
20 July 00
8

9. Consultants’
Knowledge
K-Net Demo
Group
Knowledge Mgmt at
HPC
20 July 00
Consultants’
Knowledge
Services and capabilities
Group
K-Net
Electronic portal to HP’s knowledge
Knowledge structure
Browse, search and submit
Project Snapshot
Project work space Process to capture project
insights and outcomes
Web-based database for storage
K-Desk
Human interface
Knowledge brokering service
Market research service
Knowledge Map
Process to identify
Learning Communities, K-Link
knowledge and skills needed
Network of consultants to sell and deliver a solution
Business subject orientation
Web-based tool to support LCs
Knowledge Mgmt at
HPC
20 July 00
9

10. Consultants’ Knowledge Tornado (Knowledge Flow)
Knowledge
Group
Sales Tools, Market Info,
Competitor & Partner Info,
HPC and SDC Vision,
SDC & Regional Info Value to Client
(From HPC, SDC, ESP
and Region websites) Client Projects
Knowledge
Capture & Reuse
K-Net
K-Net Client Project
Solution Store & Community
global/local Workspace(s)
Solutio K-Net g
develo n Contribution Sharin
pment Repositories
Project
Profiles and
K-Desk Harvesting
Sessions
Learning Research summaries
Communities New Knowledge, Experience from outside hp
Experience, Workshop results
Collateral Knowledge Mgmt at
HPC
20 July 00
Consultants’
Knowledge
What benefits will be provided to
Group
sustain momentum?
Easy access to solution and
Consultants
Consultants engagement knowledge
Improved productivity and effectiveness
Ability to rapidly learn from experience
Organization
Organization Evolve robust service offerings
Improved revenue and profits
Collective knowledge of HP brought to
bear on client engagements
Clients
Clients Improved value
Consistent results
Knowledge Mgmt at
HPC
20 July 00
10

11. Consultants’
Knowledge
Your role
Group
Share your knowledge and leverage others’
knowledge
Join a Learning Community
Use the K-Desk to locate knowledgeable people
and content
Become familiar with the content in K-Net
Become a role model for desired behaviors
Take time for sharing, learning and codifying
Be passionate and involved
Become visible as a knowledge role model
Knowledge Mgmt at
HPC
20 July 00
11