More people are using mobile platforms to access information - can your business afford to be left behind in an age of rapid digital transformation? When once it was acceptable to be in the late majority when it came to adjusting your business to technological advancements, nowadays you have to lead the pack in order to be a viable business.

1. 13 March 2014
Optimising Mobile
#precsem | @precedentapac

2. Optimising Mobile
1. When one screen became many…
2. Spotting the Opportunity
3. Design considerations
- Short break –
4. Making it happen
5. Considering the future
6. Summary

3. What is a mobile device and how are people using them?
1. When one screen became many…

4. https://www.flickr.com/photos/pinguino/8527588008
According to Wikipedia a ‘mobile
device’ covers everything from
tablets to pagers…

5. http://flickr.com/photos/74105777@N00/6153558098
So, when we talk about Optimising for
Mobile today we should be talking
about ‘multiscreen interactions’.

6. 88.2%of all media interactions are screen based
Google -The New Multi-Screen World: Australia - http://bit.ly/1gdIs8p

7. 7%
23%
23%
36%
11%
Tablet
Television
Computer
Smartphone
Other
Breakdown of media interactions
Google -The New Multi-Screen World: Australia - http://bit.ly/1gdIs8p

8. https://www.flickr.com/photos/spry/9845082153
“Smartphones are the backbone of
our daily media use… Going mobile
has become a business imperative.”
GOOGLE: THE NEW MULTI-SCREEN WORLD: AUSTRALIA

9. 11.2m
At May 2013
Australians owned a smartphone
Source: ACMA - Australia’s mobile digital economy - http://bit.ly/ND6va9

10. 7.5m
During June 2013
Australians accessed the internet
via a mobile phone
Source: ACMA - Australia’s mobile digital economy - http://bit.ly/ND6va9

11. https://www.flickr.com/photos/shankaronline/9234917993
Tablet sales continue to increase
globally despite their lower showing
in the media consumption figures.

12. 2.3m
In the first half of 2013
tablets were sold in Australia
Source: Telsyte - https://www.telsyte.com.au/

13. 7m
Currently here are some
tablet users in Australia
Source: Telsyte - https://www.telsyte.com.au/

14. 43%
52%
5%
Android
iOS
Windows
Tablets by operating system - Australia
Source: Telsyte - https://www.telsyte.com.au/

15. 62%
36%
2%
Android
iOS
Windows
Tablets by operating system - Global
Source: Telsyte - https://www.telsyte.com.au/

16. https://www.flickr.com/photos/bretarnett/74386954
So, optimising for mobile covers
more than smartphones

17. https://www.flickr.com/photos/bobushka/637560691
Our media consumption is now
overwhelmingly via screen

18. http://www.flickr.com/photos/ylbert/8161604331/
The majority of this consumption
is via smartphone

19. https://www.flickr.com/photos/comedynose/8453006021
Tablet use continues to grow at an
accelerated rate thanks to cheaper
products entering the market

20. Android will most likely overtake iOS as
the majority operating system for devices
following the current global trend
http://i4.mirror.co.uk/incoming/article3201373.ece/ALTERNATES/s2197/Best-ever-selfie-taken-at-the-2014-Oscars-3201373.jpg

21. Multiple screens, multiple channels… where to start?
2. Spotting the Opportunity

22. https://www.flickr.com/photos/dacheeses/5494756109
App Myopia. This is a paradigm that
sees every possible mobile
opportunity only as an exercise in
creating an app.
SCOTT JENSON – Product Strategy at Google

23. In Finland, planners are known to visit their parks
immediately after the first snowfall… (these ‘desire
lines’ are) indicated by their footprints and can be
used to guide the routing of new purpose built paths.
https://www.flickr.com/photos/ptenec242/5988307675

24. https://www.flickr.com/photos/antjeverena/10796080723
We know mobile devices have changed
our behavior but what does that mean to
your organisation?
https://www.flickr.com/photos/antjeverena/10796123073
1. IDENTIFY ASSUMPTIONS

25. The only people who can tell you if your
assumptions are correct are the people
who you are targeting.
2. TEST ASSUMPTIONS

26. By drawing out your identified users
and their scenarios you can start to
find those ‘desire lines’ that will create
a meaningful interaction.
3. VISUALISE GOALS AND TASKS

27. Ability
Motivation
Triggers
Succeed Here
Triggers
Fail Here
High
Motivation
Low
Motivation
Hard To Do Easy To Do
B.J. Fogg Behavior Model
Source: www.behaviormodel.org

28. https://www.flickr.com/photos/matsugoro/324841451
There are two main modes of multi-screening.
Sequential usage; Moving from one device to
another at di erent times to accomplish a task

29. https://www.flickr.com/photos/ladykat81/7571006540
Simultaneous usage; Using more than
one device at a time for either a related or
an unrelated task.

30. CASE STUDY: TESCO BANK
https://www.flickr.com/photos/snapdoc/5818996692
Our team in Edinburgh found that a
high percentage of travellers bought
their insurance online, on their phone
and on the way to the airport.

31. CASE STUDY: TESCO BANK
This helped us identify the need for a
mobile site and also dictated how we
responded.

32. CASE STUDY: TESCO BANK

33. Not just a pretty fascia.
3. Design Considerations

34. https://www.flickr.com/photos/honzasterba/4820991470
Effective mobile designs not only account for
these one thumb/one eyeball experiences but
aim to optimize for them as well.
LUKE WROBLEWSKI – MOBILE FIRST

35. FontAwesome: http://fortawesome.github.io/
Over the last 25 years we have
evolved visual icon standards to
shortcut key actions.

36. Design Considerations – Hit Areas
https://www.flickr.com/photos/arjunvkp/7732829512
User interface controls have to be big
enough to capture fingertip actions
without frustrating users with
erroneous actions and tiny targets.

37. Users are not sympathetic to poor
network coverage and don’t adjust their
expectations when WIFI isn’t available.

38. https://www.flickr.com/photos/lachlanhardy/7708520454
There are only two types of essential
image online. Those used for recognition
and those used for description.

39. Right hand
Easy
Average
Hard
Left hand
Easy
Average
Hard
Screen designs should take into consideration
the devices that they will inhabit, think about
reach as well as screen dimensions.
http://www.lukew.com/ff/entry.asp?1649

40. ‘My issue with responsive design is when it
becomes lowest common denominator design,
‘working’ on all screens but not excelling on any’
ROAN LAVERY – FREE AGENT
http://www.freeagent.com/

41. CASE STUDY: PERTH ARENA

42. CASE STUDY: PERTH ARENA

43. CASE STUDY: PERTH ARENA

44. COFFEE BREAK

45. 4. Making it happen

46. What channels has your organisation prioritised in relation
to digital customer experience initiatives?
Source: March 2013 Global Digital Experience Delivery Online Survey – Forrester Research Inc.
1%
3%
6%
13%
43%
44%
47%
56%
59%
80%
Don’t know
Smart TV
Emerging channels (e.g. wearables, digital
Digital signage and kiosks
Mobile application (excluding tablet)
Mobile application for tablet
Social site or community
Mobile web (excluding tablet)
Mobile web, for tablet
Traditional (e.g.) desktop web

47. 0
5
10
15
20
25
30
35
40
iPhone
Safari
Android
Chrome
iPod Touch
Mobile operating system in Australia
Source: http://gs.statcounter.com/

48. 3core approaches to mobile development.
In reality there are

49. A website built around a tailored user
experience for only mobile access.
1. .M or .MOBI

50. A website that changes ratios (and/or
content) based on the device viewport.
2. RESPONSIVE

51. A website that uses a framework like
PhoneGap to allow distribution as an app.
3. APPS - HYBRID or FRAMEWORK APP

52. An app built exclusively for the operating
system or device on which it runs.
3.APPS - NATIVE APP

53. Faster development with an iterative roadmap
will kickstart any income stream and allow for
early understanding of benefits.
http://www.flickr.com/photos/angusf/2236023038

54. 18w
Average time to create a native app
Source: Kinvey - http://www.kinvey.com/blog/2086/how-long-does-it-take-to-build-a-mobile-app/

55. 13w
Perth Arena hybrid app project timeline
* 4 weeks design, 4 weeks development (3 weeks app, 1 week api build to drive app data), rest split between UX, research and PM

56. Making It Happen – Content: Mobile First

57. Making It Happen – Content: Adapting content

58. Whatever approach you are considering you
should work initially using sketching, rapid
prototyping methods and try to identify the
minimum viable product that you can build upon.

59. CASE STUDY: MONASH UNIVERSITY

60. CASE STUDY: MONASH UNIVERSITY

61. CASE STUDY: MONASH UNIVERSITY

62. CASE STUDY: MONASH UNIVERSITY

63. CASE STUDY: MONASH UNIVERSITY

64. 5. Considering the future

65. “The web will be everything, but it
will be nothing. It will be like
electricity, it is just there”
ERIC SCHMIDT – EXECUTIVE CHAIRMAN GOOGLE
https://www.flickr.com/photos/fitzvillafuerte/4444507668

66. “Services aren’t made on an assembly line…
you can’t predict precisely which
[touchpoint] each user will need… The
service is experienced differently by every
person, because every person is different”
ANDY POLAINE
http://www.projectara.com/

67. From Nike+ to Galaxy Gear, wearable
technology has arrived and with it the
expectation of the ‘internet of things’.
http://www.flickr.com/photos/samsungtomorrow/9675081089

68. In acquiring Nest Google may have signaled
that it is interested in getting even more
intimate with customers behaviors.

69. Smart locks like August can feed into a
combined, smart home, to start music,
schedule dinner and turn lights on.

70. At SXSW 2014 Google announced they will
be releasing a developer SDK that will make
it easier for companies to create wearable
devices that run on Android.

71. “Technologies aren’t solutions,
they’re simply tools that help us tell
stories about our products”
STEPHANIE RIEGER - YIIBU
https://www.flickr.com/photos/95521796@N00/267952677

72. 6. Summary

73. 1. RESEARCH
We now live in a multi device world where both
smartphones and tablets are increasingly becoming
the main touchpoints for consumers.

74. 2. OPPORTUNITIES
Users will create their own paths to content, to create
engaging, meaningful and valuable experiences we
need to uncover our users motivations and journeys.

75. 3. DESIGN
There is a rich and growing visual language that has
evolved over the last 25 years of the web. Use this as a
base for your presence rather than inventing new ones.

76. 4. TECHNOLOGY
The ideal approach to optimising for mobile is to
prototype, test, implement and repeat. Learn from
successes and failures to continually adapt to change.

77. 5. FUTURE
The future will revolve around the ability of users to
customise their experiences to their needs and for
businesses to record greater amounts of data from that.

78. At Precedent we are committed to
looking at simple solutions to seemingly
complex digital problems…

79. UPCOMING REPORT

80. Where referenced images have been used under the creative
commons attribution license. http://creativecommons.org