1. PRADEEP KUMAR JHA
Mobile: +91 8826686688
E-Mail: pkjha58@gmail.com
Senior Management Professional
~Warehouse Management~ Order management / fulfillment ~ Logistics Operations~ Contract Management
Industry Preference: Logistics
SKILL SET
Logistics
Warehouse Management,
Order management /
Fulfillment ,
Inventory Management,
Distribution Management,
Customer Relationship &
3PL Management
PROFILE SUMMARY
 A competent professional with 17 years of rich & versatile experience in
Managing Planning, Strategy deployment, day-to-day Operations in
Warehouse Management, Order management / fulfillment, Inventory
Planning/Controlling, Procurement, dealings with Vendors, 3PLs,
Contractors, etc.
 Akeenstrategistwith expertisein managing entire business operationswithkey
focus on top & bottom line profitability by ensuring optimal utilization of resources
& Continuous Improvement
 Proven abilities in ensuring delivery of high quality services to support customer
needs & achieve continuedhighcustomer satisfaction from alloperationalusers
 Outof the boxthinkerwith proventrack record of establishing processes& SOPs,
streamlining workflow and creating environment to enhance productivity
ORGANIZATIONAL EXPERIENCE
June’15 to Present: DELHIVERY (SSN Logistics Pvt. Ltd.), Gurgaon, as Associate Director - Operation – North India
 Spearheaded North & East India ecommerce Warehouse & Logistics Business Transformation through 07 Fulfillment
Centers with real estate exceeding 2.5 Lac Sq. Feet.
 Managing Planning, Strategy deployment, day-to-day Operations in Order management / fulfillment, Warehouse
Management, Inventory Planning/Controlling, Procurement, etc
 Devised and executed customer centric e2e supply chain and transportation/distribution solutions for 500+ sellers, e-
tails and enterprise clients selling on multi ecommerce platforms (Direct to Customer), B2B and Omni channel modes
 Drove change initiatives pivoted on high operational discipline with economical initiatives leading to two fold increase in
consistency and productivity.
 Co-worked for organizational march towards quality business excellence by securing coveted ISO 9001 certification.
 Planned & Drove Strategies for team building and professionalism enabling to exceed peak volumes of 2x-3x of
designed load in July 16 ecommerce big EOS sales.
ANNEXURE
PREVIOUS EXPERIENCE
Kuehne + Nagel Pvt. Ltd., as Operation Manager (Joined May 07, Left March 15, total stay approx. 8 years)
Feb’14- Feb’15
Key Clients Handled:
 Nokia Solutions and Networks Pvt. Ltd.:
 PAN India warehousing and distribution across 13 business locations in India including 09 telecom sub-regions
 Order Management (Documentation on Stock Transfer / Purchase Order / Performa Invoice Generation) through
a 21 member team of 10 Logistics Specialists/Coordinators and 11 Service Contract Team
 Telesonic Networks Ltd.- PAN India warehousing across 5 locations in India
 Vodafone Digilink Ltd., Lucknow (U.P. East)
 Yokohama India Pvt. Ltd., Lucknow
 Luminous, Lucknow
 Madura Garments, Lucknow
Role:
 Accountable for the management of profit & loss
 Looking after the complete set-up of warehouse & distribution network

2.  Conducting monthly & quarterly business review meetings; tracking the status of the project/ services on daily basis and
informing the status to the stakeholders
 Coordinating and managing the end to end activities of projects
 Enhancing and maintaining the relationship with clients by continuous interactions; handling their queries & concerns and
resolving the same within timelines in order to enhance customer satisfaction
 Managing manpower and coordinating for the proper deployment of people/ workforce for different activities
 Formulating strategies with a view to increase the existing margin/ profitability in the business
Jan’13-Jan’14: As Manager – Distribution Competence Centre
Role:
 Handled logistics management services to Contract Logistics customers of Kuehne + Nagel
 Served as the single point of contact for the management of the distribution system and to handle the escalations
 Responsible for the standardization of processes
 Underwent negotiations for freight settlement & managed the invoicing processes as well
 Ensuredefficientandpromptservices to theclientwithaviewto increasethecustomersatisfactionlevel as well as the client base
 Contributed significantly fortheprocess improvementby deploying continuous process enhancement initiatives and strategies
 Managedthe completeprocess;documentedtherequireddetails as well as informationandpresentedthesameto themanagement
Jan’10-Dec’12: As Logistics Manager
Role:
 Accountable for managing contract logistics, operations, SOP review, monthly / quarterly review meeting with customers
as well as vendors, team building, project implementations, monthly P&L ownership for various regions of Northern India
May’07-Dec’09: As Warehouse Manager
Role:
 Warehouse Management of 80000 sq. ft. site in Lucknow
 Monitoring 2ndry Distribution FTL with Milk-Run Model and LTL By Road
 Team Management
 Daily Reporting
 Escalation Handling
Feb’04-Apr’07: Lee & Muirhead Ltd., Lucknow as Sr. Executive - Warehousing & Distribution
Role:
 Responsible for the management & set-up of new warehouse & implementation of customer specific procedures at Lucknow
for Hewlett Packard & Xerox Modicorp
 Looked after the warehouse and distribution management
 Monitored the production line activity wherein promotional gifts were bundled along with the finished goods
 Accountable for the management of vendors and conduct of security audits at the warehouse
 Managed the receiving, picking, packing, and shipping of 50 orders on daily basis
 Customer Coordination
Feb’02-Jan’04: Narayan International, Noida as Sr. Executive in Export House
Role:
 Looked after the management & set-up of new vendor in order to provide packaging materials & labels for various export
quality products
 Responsible for the development of label sizes after the finalization of order from the customers & ensured proper
adherence to the quality norms
 Finalized the required packaging material before the initiation of the production process
 Managed various vendors and negotiated with them for the rates during order placement
 Monitored the inventory levels at store so as to ensure smooth production operations
 Coordinated with the merchandisers for the order requirement
Jul’98-Dec’01: Tijiya Steel Pvt. Ltd., Kolkata as Executive in Production Environment
Role:
 Managed daily MIS and maintained the required documents
 Handled factory petty cash
 Tracked all inbound raw material for furnace operations
 Maintained manual Excise Book Entry

3.  Liaised and coordinated with GM & MD regarding daily factory production
 Looked after the additional responsibility of handling the local factory sales along with a detailed interaction with fixed
brokers of the company
TRAININGS
 Underwent various trainings like:
o ‘WMS(Warehouse Management Systems)’ at Kuehne + Nagel Corporate Office, Gurgaon in 2007 & in Pune during the
year 2010
o Customer Transition & Integration Training’ organized by Kuehne + Nagel during the year 20120
o Professional training at Lee & Muirhead Ltd., Delhi during 2005
o ‘Quality Safety Health Environment Training’ by Kuehne + Nagel Pvt. Ltd., Delhi in 20110
o ‘KNPS (Kuehne Nagel Production System) Training’ by Kuehne + Nagel Pvt. Ltd., Delhi in 2010
o ‘DMAIC Black Belt Training’ in Kuehne +Nagel Pvt. Ltd., Delhi in 2014
ACADEMIC DETAILS
 Graduate (B.Sc. – Physics) from CM Science College, Bihar in 1993
 12th from Bihar Intermediate Council, Patna, Bihar in 1990
Professional:
 Higher Diploma in Software Engineering (H.D.S.E.)– two years course from APTECH Ltd., Kolkata in 2000
IT SKILLS
 Proficient in MS Office, Operating System, DOS, Windows-95, NT snd other Internet Applications
PERSONAL DETAILS
Date of Birth: 1st August 1973
Address: B-44, Mansa Ram Park, Uttam Nagar, New Delhi - 110059
Languages Known: English, Hindi and Bengali