1. Healthcare Industry
of Sri Lanka

2. INTRODUCTION
 Healthcare Industry : An ever growing industry with a huge potential for the
future.
 According to the United Nation’s International Standard Industry Classification
(ISIC) the Healthcare industry is categorize into three categories.
 Hospital Activities
 Medical and Dental practice activities
 Other human health activities.
 It is an industry which employees a vast range of professionals
Eg : Physicians and surgeons, dentists, registered nurses, social workers, physical
therapists, , medical records and health information technicians, diagnostic medical
sonographers, radiologic technologists and technicians, and dental hygienists.

3. INTRODUCTION
 Flow of the presentation
•Changes in the Global healthcare industry and the impact of these changes on the
healthcare industry of Sri Lanka.
•SWOT analysis on the Healthcare Industry of Sri Lanka.
•PESTLE analysis on the healthcare industry of the country based on the recent
changes of the Macro economy.
•Marketing Mix to Healthcare- 7 P’s approach to marketing which reveals how the Sri
Lankan entities managed to face the changes in the macro environment.
•Recommendations on how to face the challenges that might occur in the future.

4. GLOBAL ENVIRONMENT
THE ROLE OF IT
Clinical Decision Support systems (Security and privacy and
Reducing errors)
THE DIGITIZATION OF HEALTHCARE
• Patient records can be quickly accessed at a patient's bedside
with a PDA or tablet PC.
• Pictures of a patient's injuries can be forwarded by paramedics
from an accident site to help emergency hospital personnel.

5. GLOBAL ENVIRONMENT (CONT)
 ONGOING EXAMPLES IN GLOBAL ARENA
 Taiwan connected its health system to give every patient a “pocket” medical
record (the IC card)
• In Portugal, P’ASMA is a web-based application that helps patients manage their
asthma.
• In France, the government is making an aggressive attempt to move more care out
of the hospital and into homes equipped with electronic devices that monitor
patients.

6. GLOBAL ENVIRONMENT(CONT)
FUTURE CHANGES IN HEALTH CARE INDUSTRY
• Bio sensors for clinical diagnostics industry.
• Telemedicine : Emerging e-medicine.
• Technological advances in oral drug delivery.
• ORBIT (Open-Source Robotic Biorepository and Informatics
Technology)
• Healthcare industry : career change to hospital administration.
FUTURE PREDICTIONS
• By 2020, change into patient-centered care.
• By 2030, mental health physical health
DRIVING RESEARCH
Genomics
molecular diagnostics, pharmacogenomics, and targeted therapies.

7. GLOBAL ENVIRONMENT (CONT)
 MEDICAL TOURISM
Medical tourism is the rapidly-growing practice of travelling across
international borders to obtain health care.

8. PESTLE Analysis
Political Factors
• Change in drug importing polities
• Strikes due to salary anomalies
Economic Factors
• Lack of resources for expansion
• High cost of capital
• Infrastructural development
Social cultural Factors
• Aging population
• Decreasing rate of fertility
• Gender service preferences
• Quality before cost preferences
• Social Classes
• Improving educational level and awareness about personal health
• Changing food habits and sleeping patterns

9. Recommendations.
• adhere to the recognized criteria wised for cost cutting, rather than
changing the drug importing countries and agent.
• Increasing the budgetary allocations for the healthcare industry.
• Training geriatricians to undertake the medical care of senior citizens.
• Expanding the medical tourism industry while aiming to improve the
cosmetic surgery service.

10. PESTLE Analysis (cont.)
Technological Factors
• Office automation
• Web based channeling services – E channeling
Environmental Factors
• Increasing rate of air pollution
• Unorganized disposal of garbage – lead to deceases
Legal Factors
• Laws governing the Prescribing of medicine by the Generic name
• Legal Disputes about the paternity of tube babies produced using the
sperms of the deceased

11. Recommendations.
• Establishing a centralized data base connecting all
government and private hospitals.
• Carrying out proper awareness programmers
regarding the value of environmental cleanliness
• Carrying out proper research before implementing
laws regarding the prescription of drugs using the
generic name.

12. SWOT Analysis
STRENGHTS
• Commitment to providing quality service.
• Good transportation.
• Employees dedicated to their community's needs.
• Collaborative relationships among providers.
• Healthcare has strong affiliation with tertiary care facility.
WEAKNESSES
• Low numbers of physician specialists live in our county.
• Information technology that needs to be supported by multiple health
systems.
• Lack of capital reserves.
• Lack of team or collaborative approach among community providers.

13. SWOT Analysis (cont)
OPPERTUNITIES.
• Develop in technology.
• Increased outpatient services.
Threats.
• Increased in labour union power.
• Misinformation.
• Too much government intervention.

14. Marketing Mix.
What is Marketing Mix of health care industry?
 Marketing mix allows you to combine all the marketing
tools in order to sell your product.
Elements of Marketing Mix

15. Marketing Mix (cont)
Marketing Mix of health care industry
 PRODUCT
• Emergency services
• Ambulance services
• Diagnostic services
• Pharmacy services
• Causality services
• Master health check up
• Executive Health check up
• Diabetics health checkups…etc
 PRICE
• Price usually depends on treatment prescribed by the respective
consultants and the facilities offered to the patient.

16. Marketing Mix (cont)
 PROMOTION
• Ethical healthcare service.
• Creating a pleasant environment for patients.
• Paper & television advertisements.
• Web pages & online e channeling facility.
• Articles
 PLACE
• Ceylinco Health care hospitals have around 960 beds across 8 hospitals in
Sril lanka. It is located in 15 different places across Sri Lanka which
includes Colombo, Gampaha, Kurunagala, Dehiwala, Rathmalana, Ja
Ela, Hambanthota, Kelaniya. Because of that, Customers can earn higher
benefits from their service.

17. Marketing Mix (Cont).
 PEOPLE
• Motivating employees to be efficient, dedicated and loyal to the
organization.
• Offering regular on-job training of employees to ensure
continuous improvement in health care.
• Utilizing services of professional competent medical
consultants.
• Use of latest technology.
 PROCESS
• The Joining Phase
• The Intensive consumption Phase
• The detachment Phase
• Feedback
 PHYSICAL EVIDENC
• Physical evidence is the environment in which the service
• is delivered with physical or tangible commodities and