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Approach with caution: 3 email best
practices to think twice about
Dela Quist: CEO Alchemy Worx
uk.linkedin.com/in/delaquist @delaquist
http://events.plantoengage.com
• A big thank you to our sponsors:
• Twitter hashtag: #IEMS
• Sign up to the IEMS newsletter:
www.internationalemailmarketingsummit.com
Welcome to the 2nd edition of IEMS!
http://events.plantoengage.com
Why Listen To Me?
http://events.plantoengage.com
When It Comes To Email People Are People
B2B B2C
http://events.plantoengage.com
Assumptions
• You work for a company or brand that you care
about
• Opt-in Email Program
• You are trying to make money for or promote your
company or client
• You don’t do anything stupid
http://events.plantoengage.com
A/B Split Test Before You Send
http://events.plantoengage.com
Not All Opens Are the Same
Purchase To Open Ratio Over Time
http://events.plantoengage.com
Purchase From Time Of Deployment
http://events.plantoengage.com
Purchase From Time Of Last Click
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Opens & Clicks Over Time
http://events.plantoengage.com
How To Create An Effective Test Methodology
• Have a clear sense of what you want to improve or optimise - Are
you interested in improving opens, clicks or sales? It is not
uncommon for the SL with the least opens to generate more click
and/or sales.
• Own the results – Make sure that whoever conducts the tests goes
on the record and documents which SL they predict will win (or
lose) and, more importantly, why.
• Aim to develop a methodology for creating subject lines – Do not
reinvent the wheel every time you send an email out, which is
what happens if you focus on creating the “perfect” subject line;
you are much more likely to deliver consistent results if you have a
proven and well tested methodology.
http://events.plantoengage.com
Optimise For Open Rates
http://events.plantoengage.com
High Open Rates = Low Volumes
Source: EDS Analyst
http://events.plantoengage.com
The Open Rate Paradox
Data from EDS Analyst
http://events.plantoengage.com
3 Ways To Improve Revenue
Data from EDS Analyst
http://events.plantoengage.com
Subject Line Length – No of Characters
http://events.plantoengage.com
Top Tips For Improving Performance
• Focus on numbers and NOT Rates
• Make Sure To Include A General Email To The Whole List
• Emails do NOT have to be opened for your brand values
to register
http://events.plantoengage.com
Remove Inactives Or Mail Them Less
http://events.plantoengage.com
This Kind Of Chart Is NOT Based On Real Data
http://events.plantoengage.com
Active Subscribers Alone Won’t Pay The Rent
Spend 400%
more/subscriber
but only represent
17.23% of revenue
Spend 75%
less/subscriber
but represent
53.88% of revenue
http://events.plantoengage.com
•A 100g potato with skin has
535 mcg of potassium
• % of potassium in the skin is
about 7%
• % of potassium in the skin is
about 0.39%
• The skin has a much higher
% of potassium.
• But there is actually more
potassium in the flesh – 391
mcg in the potato v 144 mcg in
the skin
ROI Is For The Show
(But Numbers Are For The Dough)
Sourced from the Silverpop blog
http://events.plantoengage.com
No Email = No Engagement
http://events.plantoengage.com
mailings
mailings
http://events.plantoengage.com
Being on the list is an expression of
interest
http://events.plantoengage.com
Churn – No Longer Use /
Rarely Check The Address
http://events.plantoengage.com
Honey Traps The Stuff Of Legend
http://events.plantoengage.com
Thank You & Stay in touch
www.alchemyworx.com
@alchemyworx
linkedin.com/company/alchemy-worx
www
@delaquist
uk.linkedin.com/in/delaquist
alchemyworx.com/delaquist_ebook
dela@alchemyworx.com

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