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50	
  Ways	
  To	
  Get	
  More	
  
   From	
  Your	
  Email	
  
   Marke7ng	
  Program	
  

©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
1
   It’s	
  not	
  because	
  it’s	
  legal	
  that	
  it’s	
  
   a	
  smart	
  thing	
  to	
  do.	
  Always	
  ask	
  
   permission	
  before	
  you	
  add	
  
   someone	
  to	
  your	
  email	
  list!	
  


©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
2
   Sell	
  your	
  newsleFer	
  program	
  like	
  
   you	
  sell	
  your	
  products	
  or	
  services.	
  
   Make	
  me	
  feel	
  like	
  I’m	
  missing	
  out	
  
   if	
  I	
  don’t	
  subscribe.	
  


©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
3
   Sweepstakes	
  and	
  compeHHons	
  
   are	
  very	
  popular	
  methods	
  to	
  
   capture	
  email	
  addresses,	
  
   however	
  addresses	
  collected	
  this	
  
   way	
  are	
  usually	
  not	
  very	
  
   responsive.	
  

©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
4
   Promote	
  your	
  email	
  program	
  
   prominently	
  on	
  your	
  website.	
  Put	
  
   it	
  above	
  the	
  fold	
  and	
  make	
  it	
  
   stand	
  out!	
  


©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
5
   Make	
  it	
  as	
  easy	
  as	
  possible	
  to	
  sign	
  
   up	
  to	
  your	
  list.	
  The	
  fewer	
  fields	
  
   on	
  your	
  sign-­‐up	
  form	
  the	
  beFer.	
  
   Use	
  progressive	
  profiling	
  to	
  get	
  
   more	
  data	
  once	
  they’ve	
  signed	
  
   up.	
  

©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
6
   Manage	
  subscriber	
  expectaHons:	
  
   make	
  it	
  crystal	
  clear	
  what	
  they	
  
   are	
  signing	
  up	
  for.	
  State	
  the	
  
   benefits,	
  content	
  and	
  frequency.	
  


©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
7
   Show	
  potenHal	
  subscribers	
  an	
  
   example	
  of	
  what	
  a	
  typical	
  email	
  
   campaign	
  or	
  newsleFer	
  looks	
  like	
  
   so	
  they	
  can	
  see	
  what	
  they	
  are	
  
   signing	
  up	
  for.	
  


©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
8
   Include	
  mini	
  surveys,	
  polls	
  and	
  
   compeHHons	
  in	
  emails	
  to	
  collect	
  
   further	
  informaHon	
  about	
  your	
  
   subscribers.	
  


©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
9
   Make	
  the	
  most	
  of	
  every	
  
   touchpoint	
  with	
  customers	
  and	
  
   prospects	
  by	
  asking	
  them	
  to	
  sign	
  
   up	
  to	
  your	
  email	
  list.	
  


©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
10
   Ensure	
  your	
  emails	
  are	
  fully	
  
   authenHcated:	
  add	
  an	
  SPF,	
  
   Sender	
  ID	
  &	
  DKIM	
  record	
  to	
  the	
  
   DNS	
  seUngs	
  of	
  the	
  domain	
  you	
  
   use	
  for	
  sending	
  emails.	
  


©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
11
   Make	
  sure	
  your	
  emails	
  are	
  
   readable	
  and	
  acHonable,	
  even	
  
   when	
  images	
  are	
  disabled.	
  	
  
   Over	
  70%	
  of	
  your	
  readers	
  will	
  not	
  
   download	
  images	
  by	
  default.	
  


©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
12 Reach	
  out	
  to	
  people	
  that	
  don’t	
  
   open	
  or	
  click,	
  find	
  out	
  what	
  they	
  
   want	
  and	
  deliver	
  that	
  experience.	
  



©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
13
   Include	
  value	
  added	
  content	
  in	
  
   emails	
  with	
  links	
  back	
  to	
  your	
  site	
  
   or	
  social	
  media	
  channels	
  to	
  
   engage	
  recipients	
  and	
  drive	
  
   traffic.	
  


©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
14
   Repurpose	
  your	
  newsleFer	
  
   content	
  on	
  your	
  blog,	
  your	
  
   website,	
  social	
  media	
  and	
  vice	
  
   versa.	
  


©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
15
   Always	
  provide	
  a	
  highly	
  visible	
  
   unsubscribe	
  link	
  to	
  all	
  your	
  email	
  
   messages.	
  If	
  they	
  want	
  out,	
  make	
  
   it	
  as	
  easy	
  as	
  possible	
  to	
  leave	
  or	
  
   they’ll	
  mark	
  your	
  emails	
  as	
  spam.	
  


©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
16
   Ask	
  why	
  they	
  are	
  unsubscribing	
  
   and	
  use	
  the	
  learnings	
  to	
  adjust	
  
   your	
  email	
  strategy,	
  content,	
  
   frequency…	
  


©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
17
   Create	
  an	
  editorial	
  calendar	
  for	
  
   your	
  email	
  /	
  newsleFer	
  program	
  
   which	
  includes	
  launch	
  dates	
  and	
  
   content	
  for	
  the	
  next	
  3-­‐6	
  months	
  
   and	
  share	
  it	
  with	
  your	
  colleagues.	
  


©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
18
   Check	
  your	
  html	
  code	
  before	
  you	
  
   hit	
  send	
  to	
  make	
  sure	
  your	
  email	
  
   doesn’t	
  get	
  blocked	
  due	
  to	
  faulty	
  
   html	
  code.	
  


©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
19
   To	
  increase	
  conversion	
  rates,	
  
   start	
  with	
  the	
  opHmizaHon	
  of	
  
   your	
  landing	
  page.	
  Test	
  headlines,	
  
   copy,	
  web	
  form	
  length,	
  images…	
  


©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
20
   Provide	
  value	
  in	
  each	
  and	
  every	
  
   email	
  campaign	
  you	
  send.	
  
   Whether	
  or	
  not	
  they	
  open	
  your	
  
   email	
  depends	
  on	
  the	
  experience	
  
   they	
  had	
  with	
  your	
  emails	
  in	
  the	
  
   past.	
  

©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
21
   Make	
  sure	
  your	
  call-­‐to-­‐acHon	
  is	
  
   clear	
  and	
  stands	
  out	
  even	
  when	
  
   images	
  are	
  disabled.	
  If	
  I	
  don’t	
  
   know	
  what	
  you	
  want	
  me	
  to	
  do,	
  I	
  
   won’t	
  take	
  the	
  acHon	
  you	
  want	
  
   me	
  to	
  take.	
  

©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
22
   An	
  open	
  is	
  only	
  calculated	
  when	
  
   the	
  reader	
  decides	
  to	
  download	
  
   the	
  images.	
  Use	
  open	
  rates	
  only	
  
   to	
  look	
  for	
  trends.	
  


©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
23
   Use	
  all	
  the	
  data	
  that	
  you	
  collect	
  
   during	
  sign-­‐up	
  to	
  personalize	
  
   your	
  emails.	
  If	
  you’re	
  not	
  going	
  to	
  
   use	
  it,	
  don’t	
  ask	
  for	
  it.	
  


©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
24
   Calculate	
  the	
  value	
  of	
  an	
  opt-­‐in	
  
   email	
  address	
  to	
  your	
  company	
  
   to	
  effecHvely	
  communicate	
  your	
  
   program’s	
  impact.	
  


©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
25
   The	
  best	
  day	
  of	
  the	
  week	
  or	
  the	
  
   best	
  Hme	
  of	
  the	
  day	
  to	
  send	
  
   emails,	
  is	
  like	
  the	
  monster	
  of	
  Loch	
  
   Ness:	
  it	
  doesn’t	
  really	
  exist	
  but	
  
   people	
  keep	
  looking	
  for	
  it.	
  	
  


©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
26
   Your	
  recipients	
  don’t	
  know	
  that	
  
   noreply@company.com	
  doesn’t	
  
   accept	
  replies.	
  Read	
  what	
  people	
  
   reply	
  to	
  your	
  email	
  campaigns,	
  
   you’ll	
  be	
  amazed	
  with	
  the	
  insights	
  
   they	
  give	
  you!	
  

©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
27
   Social	
  media	
  are	
  a	
  great	
  way	
  to	
  
   grow	
  your	
  email	
  list.	
  I	
  managed	
  to	
  
   double	
  my	
  list-­‐size,	
  just	
  by	
  
   publishing	
  my	
  newsleFer	
  to	
  
   TwiFer.	
  


©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
28
   Don’t	
  make	
  changes	
  to	
  your	
  
   email	
  template	
  or	
  your	
  email	
  
   program	
  before	
  tesHng	
  the	
  
   changes	
  to	
  see	
  if	
  they	
  have	
  a	
  
   posiHve	
  impact	
  on	
  response.	
  


©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
29
   At	
  unsubscribe,	
  allow	
  subscribers	
  
   to	
  choose	
  what	
  content	
  they	
  get	
  
   from	
  you	
  at	
  the	
  frequency	
  of	
  
   their	
  choice.	
  If	
  you	
  don’t	
  they	
  will	
  
   just	
  unsubscribe	
  from	
  everything.	
  


©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
30
   A	
  preFy	
  design	
  with	
  a	
  lousy	
  offer	
  
   won’t	
  get	
  you	
  the	
  response	
  you	
  
   hoped	
  for.	
  Focus	
  on	
  the	
  content	
  
   or	
  offer	
  first,	
  then	
  worry	
  about	
  
   design.	
  	
  


©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
31
   What	
  your	
  subscribers	
  say	
  and	
  
   what	
  they	
  do	
  are	
  two	
  different	
  
   things.	
  Don’t	
  base	
  your	
  content	
  
   only	
  on	
  stated	
  preferences,	
  but	
  
   make	
  sure	
  to	
  include	
  click-­‐stream	
  
   data	
  as	
  well.	
  

©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
32
   Develop	
  a	
  test	
  plan	
  and	
  make	
  
   tesHng	
  an	
  integral	
  part	
  of	
  your	
  
   email	
  strategy.	
  It’s	
  the	
  only	
  way	
  
   to	
  increase	
  response	
  and	
  
   conversions.	
  


©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
33
   Your	
  CEO	
  doesn’t	
  care	
  about	
  high	
  
   open	
  and	
  click-­‐through	
  rates.	
  
   Management	
  only	
  cares	
  about	
  
   what	
  those	
  numbers	
  mean	
  to	
  the	
  
   business.	
  


©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
34
   The	
  top	
  300x400	
  pixels	
  of	
  your	
  
   email	
  is	
  your	
  most	
  important	
  real	
  
   estate.	
  Together	
  with	
  the	
  sender	
  
   name	
  and	
  subject	
  it	
  needs	
  to	
  
   work	
  hard	
  to	
  get	
  the	
  reader	
  to	
  
   open	
  and	
  read.	
  

©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
35
   The	
  first	
  email	
  you	
  send	
  to	
  a	
  new	
  
   subscriber	
  typically	
  has	
  the	
  
   highest	
  open	
  and	
  click-­‐through	
  
   rate,	
  so	
  make	
  the	
  most	
  of	
  that	
  
   email	
  and	
  send	
  it	
  immediately	
  
   aher	
  sign-­‐up.	
  

©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
36
   Introduce	
  new	
  subscribers	
  to	
  
   your	
  brand	
  and	
  email	
  program	
  
   slowly	
  by	
  sending	
  them	
  a	
  series	
  
   of	
  “welcome	
  emails”	
  before	
  you	
  
   add	
  them	
  to	
  your	
  regular	
  
   program.	
  

©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
37
   If	
  you	
  send	
  me	
  3	
  emails	
  that	
  I	
  
   don’t	
  find	
  interesHng,	
  do	
  you	
  
   really	
  think	
  I’ll	
  open	
  the	
  4th	
  email	
  
   you	
  send	
  me?	
  Don’t	
  send	
  
   everything	
  to	
  everybody:	
  
   segment!	
  

©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
38
   Set	
  up	
  an	
  email	
  markeHng	
  
   dashboard	
  so	
  that	
  you	
  have	
  a	
  
   good	
  overview	
  of	
  campaign	
  
   staHsHcs	
  over	
  Hme.	
  It	
  helps	
  to	
  
   spot	
  what	
  works	
  and	
  what	
  
   doesn’t.	
  

©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
39
   People	
  don’t	
  read	
  emails,	
  they	
  
   scan	
  them.	
  Make	
  sure	
  that	
  they	
  
   know	
  what	
  you	
  have	
  to	
  offer	
  and	
  
   what	
  they	
  need	
  to	
  do	
  in	
  under	
  5	
  
   seconds,	
  even	
  when	
  images	
  are	
  
   disabled.	
  

©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
40
   Drive	
  new	
  fans	
  and	
  followers	
  to	
  
   your	
  sign-­‐up	
  page	
  and	
  convince	
  
   them	
  to	
  opt	
  in	
  to	
  your	
  email	
  
   program	
  so	
  you	
  can	
  talk	
  to	
  them	
  
   in	
  a	
  personalized	
  way.	
  	
  


©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
41 Check	
  your	
  open	
  and	
  click-­‐
   through	
  rates	
  per	
  ISP	
  to	
  spot	
  
   possible	
  inbox	
  delivery	
  problems.	
  



©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
42
   Build	
  subscriber	
  personas	
  for	
  
   your	
  email	
  program.	
  Give	
  your	
  
   ideal	
  subscriber	
  a	
  face	
  and	
  an	
  
   idenHty.	
  This	
  will	
  help	
  you	
  write	
  
   copy	
  that	
  resonates	
  beFer	
  with	
  
   your	
  readers.	
  

©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
43
   Keep	
  your	
  copy	
  as	
  short	
  as	
  
   possible.	
  Use	
  short	
  sentences,	
  
   short	
  paragraphs,	
  subHtles,	
  
   bulleted	
  lists,	
  bolded	
  words	
  and	
  
   links	
  to	
  break	
  it	
  into	
  digestable	
  
   pieces.	
  

©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
44
   To	
  avoid	
  spam	
  filters	
  and	
  to	
  make	
  
   emails	
  more	
  readable	
  on	
  mobile	
  
   devices:	
  always	
  send	
  out	
  emails	
  
   in	
  MIME	
  format	
  (text	
  +	
  html	
  
   version).	
  


©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
45
   In	
  most	
  cases,	
  a	
  hard	
  bounce	
  
   means:	
  this	
  email	
  address	
  does	
  
   not	
  exist.	
  	
  
   If	
  you	
  conHnue	
  to	
  send	
  emails	
  to	
  
   these	
  addresses	
  you	
  risk	
  geUng	
  
   caught	
  in	
  spam	
  filters.	
  

©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
46
   Sign	
  up	
  to	
  the	
  feedback	
  loops	
  of	
  
   the	
  major	
  web	
  email	
  clients	
  so	
  
   that	
  you	
  can	
  remove	
  everyone	
  
   that	
  marks	
  your	
  email	
  as	
  spam	
  
   from	
  your	
  list.	
  


©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
47
   Test	
  one	
  thing	
  at	
  a	
  Hme.	
  Don’t	
  
   compromise	
  your	
  test	
  by	
  
   introducing	
  mulHple	
  variables.	
  
   Make	
  sure	
  a	
  higher	
  open	
  rate,	
  
   results	
  in	
  a	
  higher	
  click-­‐through	
  or	
  
   conversion	
  rate.	
  

©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
48
   Don’t	
  forget	
  to	
  menHon	
  your	
  
   contact	
  details	
  in	
  your	
  email	
  
   campaigns	
  or	
  newsleFers:	
  phone	
  
   number,	
  email	
  address,	
  website	
  
   url,	
  physical	
  address.	
  


©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
49
   Read	
  our	
  blog	
  and	
  subscribe	
  to	
  
   my	
  email	
  list	
  to	
  stay	
  up	
  to	
  date	
  on	
  
   what	
  works	
  and	
  what	
  doesn’t:	
  
   	
  
   www.b2bemailmarke7ng.com	
  


©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  
50
   Become	
  a	
  member	
  of	
  the	
  Email	
  
   Marketer’s	
  Club,	
  the	
  largest	
  and	
  
   most	
  acHve	
  email	
  markeHng	
  
   forum	
  and	
  community:	
  	
  
   	
  
   www.emailmarketersclub.com	
  

©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
     51	
  
These	
  Hps	
  were	
  	
  
brought	
  to	
  you	
  by:	
  
	
  
	
  
Tamara	
  Gielen	
  &	
  Kath	
  Pay	
  
Email	
  MarkeHng	
  Experts	
  @	
  Plan	
  to	
  Engage	
  
	
  
www.PlanToEngage.com	
  

   ©	
  copyright	
  2011	
  Plan	
  to	
  Engage	
  –	
  all	
  rights	
  reserved	
  –	
  www.PlanToEngage.com	
  

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50 Simple But Highly Effective Email Marketing Tips

  • 1. 50  Ways  To  Get  More   From  Your  Email   Marke7ng  Program   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 2. 1 It’s  not  because  it’s  legal  that  it’s   a  smart  thing  to  do.  Always  ask   permission  before  you  add   someone  to  your  email  list!   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 3. 2 Sell  your  newsleFer  program  like   you  sell  your  products  or  services.   Make  me  feel  like  I’m  missing  out   if  I  don’t  subscribe.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 4. 3 Sweepstakes  and  compeHHons   are  very  popular  methods  to   capture  email  addresses,   however  addresses  collected  this   way  are  usually  not  very   responsive.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 5. 4 Promote  your  email  program   prominently  on  your  website.  Put   it  above  the  fold  and  make  it   stand  out!   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 6. 5 Make  it  as  easy  as  possible  to  sign   up  to  your  list.  The  fewer  fields   on  your  sign-­‐up  form  the  beFer.   Use  progressive  profiling  to  get   more  data  once  they’ve  signed   up.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 7. 6 Manage  subscriber  expectaHons:   make  it  crystal  clear  what  they   are  signing  up  for.  State  the   benefits,  content  and  frequency.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 8. 7 Show  potenHal  subscribers  an   example  of  what  a  typical  email   campaign  or  newsleFer  looks  like   so  they  can  see  what  they  are   signing  up  for.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 9. 8 Include  mini  surveys,  polls  and   compeHHons  in  emails  to  collect   further  informaHon  about  your   subscribers.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 10. 9 Make  the  most  of  every   touchpoint  with  customers  and   prospects  by  asking  them  to  sign   up  to  your  email  list.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 11. 10 Ensure  your  emails  are  fully   authenHcated:  add  an  SPF,   Sender  ID  &  DKIM  record  to  the   DNS  seUngs  of  the  domain  you   use  for  sending  emails.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 12. 11 Make  sure  your  emails  are   readable  and  acHonable,  even   when  images  are  disabled.     Over  70%  of  your  readers  will  not   download  images  by  default.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 13. 12 Reach  out  to  people  that  don’t   open  or  click,  find  out  what  they   want  and  deliver  that  experience.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 14. 13 Include  value  added  content  in   emails  with  links  back  to  your  site   or  social  media  channels  to   engage  recipients  and  drive   traffic.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 15. 14 Repurpose  your  newsleFer   content  on  your  blog,  your   website,  social  media  and  vice   versa.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 16. 15 Always  provide  a  highly  visible   unsubscribe  link  to  all  your  email   messages.  If  they  want  out,  make   it  as  easy  as  possible  to  leave  or   they’ll  mark  your  emails  as  spam.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 17. 16 Ask  why  they  are  unsubscribing   and  use  the  learnings  to  adjust   your  email  strategy,  content,   frequency…   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 18. 17 Create  an  editorial  calendar  for   your  email  /  newsleFer  program   which  includes  launch  dates  and   content  for  the  next  3-­‐6  months   and  share  it  with  your  colleagues.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 19. 18 Check  your  html  code  before  you   hit  send  to  make  sure  your  email   doesn’t  get  blocked  due  to  faulty   html  code.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 20. 19 To  increase  conversion  rates,   start  with  the  opHmizaHon  of   your  landing  page.  Test  headlines,   copy,  web  form  length,  images…   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 21. 20 Provide  value  in  each  and  every   email  campaign  you  send.   Whether  or  not  they  open  your   email  depends  on  the  experience   they  had  with  your  emails  in  the   past.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 22. 21 Make  sure  your  call-­‐to-­‐acHon  is   clear  and  stands  out  even  when   images  are  disabled.  If  I  don’t   know  what  you  want  me  to  do,  I   won’t  take  the  acHon  you  want   me  to  take.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 23. 22 An  open  is  only  calculated  when   the  reader  decides  to  download   the  images.  Use  open  rates  only   to  look  for  trends.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 24. 23 Use  all  the  data  that  you  collect   during  sign-­‐up  to  personalize   your  emails.  If  you’re  not  going  to   use  it,  don’t  ask  for  it.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 25. 24 Calculate  the  value  of  an  opt-­‐in   email  address  to  your  company   to  effecHvely  communicate  your   program’s  impact.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 26. 25 The  best  day  of  the  week  or  the   best  Hme  of  the  day  to  send   emails,  is  like  the  monster  of  Loch   Ness:  it  doesn’t  really  exist  but   people  keep  looking  for  it.     ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 27. 26 Your  recipients  don’t  know  that   noreply@company.com  doesn’t   accept  replies.  Read  what  people   reply  to  your  email  campaigns,   you’ll  be  amazed  with  the  insights   they  give  you!   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 28. 27 Social  media  are  a  great  way  to   grow  your  email  list.  I  managed  to   double  my  list-­‐size,  just  by   publishing  my  newsleFer  to   TwiFer.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 29. 28 Don’t  make  changes  to  your   email  template  or  your  email   program  before  tesHng  the   changes  to  see  if  they  have  a   posiHve  impact  on  response.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 30. 29 At  unsubscribe,  allow  subscribers   to  choose  what  content  they  get   from  you  at  the  frequency  of   their  choice.  If  you  don’t  they  will   just  unsubscribe  from  everything.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 31. 30 A  preFy  design  with  a  lousy  offer   won’t  get  you  the  response  you   hoped  for.  Focus  on  the  content   or  offer  first,  then  worry  about   design.     ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 32. 31 What  your  subscribers  say  and   what  they  do  are  two  different   things.  Don’t  base  your  content   only  on  stated  preferences,  but   make  sure  to  include  click-­‐stream   data  as  well.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 33. 32 Develop  a  test  plan  and  make   tesHng  an  integral  part  of  your   email  strategy.  It’s  the  only  way   to  increase  response  and   conversions.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 34. 33 Your  CEO  doesn’t  care  about  high   open  and  click-­‐through  rates.   Management  only  cares  about   what  those  numbers  mean  to  the   business.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 35. 34 The  top  300x400  pixels  of  your   email  is  your  most  important  real   estate.  Together  with  the  sender   name  and  subject  it  needs  to   work  hard  to  get  the  reader  to   open  and  read.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 36. 35 The  first  email  you  send  to  a  new   subscriber  typically  has  the   highest  open  and  click-­‐through   rate,  so  make  the  most  of  that   email  and  send  it  immediately   aher  sign-­‐up.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 37. 36 Introduce  new  subscribers  to   your  brand  and  email  program   slowly  by  sending  them  a  series   of  “welcome  emails”  before  you   add  them  to  your  regular   program.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 38. 37 If  you  send  me  3  emails  that  I   don’t  find  interesHng,  do  you   really  think  I’ll  open  the  4th  email   you  send  me?  Don’t  send   everything  to  everybody:   segment!   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 39. 38 Set  up  an  email  markeHng   dashboard  so  that  you  have  a   good  overview  of  campaign   staHsHcs  over  Hme.  It  helps  to   spot  what  works  and  what   doesn’t.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 40. 39 People  don’t  read  emails,  they   scan  them.  Make  sure  that  they   know  what  you  have  to  offer  and   what  they  need  to  do  in  under  5   seconds,  even  when  images  are   disabled.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 41. 40 Drive  new  fans  and  followers  to   your  sign-­‐up  page  and  convince   them  to  opt  in  to  your  email   program  so  you  can  talk  to  them   in  a  personalized  way.     ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 42. 41 Check  your  open  and  click-­‐ through  rates  per  ISP  to  spot   possible  inbox  delivery  problems.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 43. 42 Build  subscriber  personas  for   your  email  program.  Give  your   ideal  subscriber  a  face  and  an   idenHty.  This  will  help  you  write   copy  that  resonates  beFer  with   your  readers.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 44. 43 Keep  your  copy  as  short  as   possible.  Use  short  sentences,   short  paragraphs,  subHtles,   bulleted  lists,  bolded  words  and   links  to  break  it  into  digestable   pieces.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 45. 44 To  avoid  spam  filters  and  to  make   emails  more  readable  on  mobile   devices:  always  send  out  emails   in  MIME  format  (text  +  html   version).   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 46. 45 In  most  cases,  a  hard  bounce   means:  this  email  address  does   not  exist.     If  you  conHnue  to  send  emails  to   these  addresses  you  risk  geUng   caught  in  spam  filters.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 47. 46 Sign  up  to  the  feedback  loops  of   the  major  web  email  clients  so   that  you  can  remove  everyone   that  marks  your  email  as  spam   from  your  list.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 48. 47 Test  one  thing  at  a  Hme.  Don’t   compromise  your  test  by   introducing  mulHple  variables.   Make  sure  a  higher  open  rate,   results  in  a  higher  click-­‐through  or   conversion  rate.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 49. 48 Don’t  forget  to  menHon  your   contact  details  in  your  email   campaigns  or  newsleFers:  phone   number,  email  address,  website   url,  physical  address.   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 50. 49 Read  our  blog  and  subscribe  to   my  email  list  to  stay  up  to  date  on   what  works  and  what  doesn’t:     www.b2bemailmarke7ng.com   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com  
  • 51. 50 Become  a  member  of  the  Email   Marketer’s  Club,  the  largest  and   most  acHve  email  markeHng   forum  and  community:       www.emailmarketersclub.com   ©  copyright  2011  Plan  to  Engage  –  all  rights  reserved  –  www.PlanToEngage.com   51  
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