2. What is inONE Market?
inONE Market is an online ordering platform where hospitality wholesale businesses offer their products to their
own customers. inONE consists of two sections: the store, where your customers place their orders, and the
dashboard, where you manage the store. inONE allows only YOUR customers to access your area of the ordering
platform. In other words: each supplier has their own store within inONE Market.
We stress that inONE does not interfere with trading activities or logistics handling in any way. inONE specialises in
the ordering process between the supplier and the hospitality business, and offers a joint and innovative online
ordering solution on behalf of the suppliers. The one-on-one relationship between you and your customers is at
the heart of our enterprise.
In the store, all your products are clearly presented in an orderly fashion and your customers can place their orders
directly with you. The ordering process takes place on a protected and secure platform. inONE Market will be
linked to your current software suite, enabling you to keep your data op to date from a single point of access.
inONE Market is specifically designed for suppliers to hospitality businesses, both small and large, so anyone can
subscribe. So far, more than 250 hospitality wholesale businesses – our clients – in the Netherlands have already
put their faith in us, and we are proud to say that more than 8,000 hospitality businesses order from their specific
suppliers through inONE Market on a daily basis.
This document outlines the modules and services you and your customer will receive. We are very happy to
answer any questions you may have.
Yours sincerely,
inONE
3. Store
The store is where your customers order directly through www.inONEmarket.com or by using the 'MARKET'
ordering app. This means that they can place their orders quickly, at any time and from any place in a secure,
orderly and up-to-date web store that contains your product range.
Customer accounts
Each customer can log on to their personal customer area, where they can place orders, maintain personal order
lists, and view ordering history, invoices and purchasing analyses. In addition, the web store enables you to view
online your available product range, including additional information and supporting photos. inONE will manage,
maintain and update the databases.
Scalable design
We offer all software and modules responsively, which means that we offer the optimum web experience for a
wide range of devices, from desktop computer screens to mobile telephones. inONE's design scales to the size of
the screen it is viewed on, without compromising text readability or user interface usability, to accommodate
increasing numbers of customers using different types of computer screens, mobile devices and tablets for placing
their orders.
Group manager
Do you have customers who own more than one hospitality business? For this purpose, inONE has the unique and
free-of-charge group manager account. This feature allows groups to streamline, control and, if needed, realign
their purchases for all branches. The sourcing manager decides who may order and which products may be
ordered.
Order lists
Your customers can compose their personal order list based on their menu so that the ingredients that are
currently used to prepare the dishes on the menu are stated in the order list. As soon as the menu changes, you or
the customer can quickly and easily update the order list. The only thing the customer has to do when ordering is
to complete the quantities per product. If desired, your customer could also align their order list to their kitchen
routing.
Prices, pricing agreements and special offers
It is possible to display standard prices as well as customer-specific prices, enabling your customers to be kept up-
to-date with their individual pricing agreements and current prices. All products that you have on offer are
conveniently highlighted in the store.
Product range
The ordering platform adopts your whole product range without a glitch and your customer can order products in
servings or per kilo, or both. inONE has gained ample expertise in terms of organising fresh produce ranges over
the years. Success is largely determined by a clear and well-organised store.
Pictures and additional product information
It is possible to add additional product information, such as photos (several per product), land of origin, part of the
animal, catchment area, allergens, certificates etc. Our platform can handle more than 50 different product
characteristics.
4. Language
All documentation and support are available in Dutch and English, which is convenient if you are in the export
business or want to do business internationally. The web store itself offers 4 different languages: Dutch, English,
German and French, and we are in the process of adding more.
Other features
A small selection of the system's features:
● Order history
● Sales invoices
● Purchasing analysis
● Search
● Order confirmation by e-mail
● Ordering products for several days in one order
● Setting budgets
● Verification by manager before order is finalised
● Adding remark for supplier to the order
● Sorting order lists and product range
OrderApp
Want to order on your mobile or tablet? Or straight from the kitchen or even the cold store? It's all possible with
the ordering app. Your customers can download this special app free of charge, as part of their inONE Market
subscription. Your authorised ordering staff will be able to use the app quickly and easily. No more scribbled notes
or walking to and from the desktop computer. Your customer will be able to place their order from any place in the
kitchen. No network coverage on your smartphone or tablet at certain locations? Not to worry. Just complete your
order and send it later, when you have coverage again.
5. Dashboard
When you start working with inONE, the dashboard will be your desktop, providing you, the supplier, with a full
overview of the orders, as well as of customer maintenance and communications.
You will receive all orders on the dashboard where you can also manage your range and your customers' order
lists. The system also has various interesting additional features, such as a message service and convenient
analyses.
Orders
The order view ensures you never lose track of an order. In the order view you van view and print orders, and
export them to your software system; the latter with just one click of the mouse. You will be able to see the state
the order is in at any time.
Customer maintenance
In the system, you can watch your customers order, access orders and set components at account level, such as
order days, order times, minimum/maximum order amount etc. You can also access your client's order lists and, if
necessary, supplement or change them in order to even better tailor the list to their wishes and purchasing
behaviour.
Message service
Being able to communicate with your customers directly is very important, therefore it is essential for your online
store to provide the same service as, or preferably, better service than you provide over the phone or by fax. This
is possible because the message service enables you and your customers to communicate directly. You can send
messages to one customer or a group of customers. You can also link your social media, such as Facebook and
Twitter, to the message service, enabling your customers to remain up-to-date with your latest status updates
through inONE.
You can also send direct messages to customers who have installed the MARKET app on their mobile phones. They
will be alerted on their mobiles once a new messages is received. Communicating with your clients has never been
easier.
General settings
In the inONE Market we can adopt all logic that you have built into your ordering process, such as latest possible
delivery time, delivery days, and maximum/minimum ordering weight, amount or servings etc.
Software linking
inONE offers a stable link between its platform and your software system, thus preventing you from having to
maintain data in two systems. This link constitutes the data stream between sales information and orders. It is
maintained and monitored by inONE. The web store's sales information must be accurate and up-to-date at all
times, so that customers know where they stand. For that reason, inONE links the dashboard to your software
6. suite, making sure that your software system is leading at all times. This will ensure that all information originates
from the same source and your returns from the system are optimum. The link entails importing the product
range, price agreements, invoices and packing lists, and exporting the orders.
Your products will be copied directly from your software suite and conveniently placed in the web store. Changes
to the your suite will be adopted automatically, ensuring your product range is always up-to-date.
Support
Customer support is vital to inONE. You and your customer can count on the following support features:
Support desk
The inONE support desk handles all user questions from your organisation and your customers. This is also where
we process new applications for an inONE connection. In addition, your sales team will be supported as to their
questions regarding inONE. If needed, we can get in touch with your customers to deal with their questions
directly.
24/7 emergency desk
Most suppliers to hospitality businesses process the input of their products and produce outside of regular working
hours. In the case of an emergency relating to internal or external disruption, you can always contact our
emergency desk. This way, your business processes are never jeopardized.
Hospitality support
Some customers are not very comfortable with ordering online. inONE helps to win them over. Our helpdesk staff
will create the account for your customer, advise them and provide them with a brief instruction as to how to
order via inONE. Your customers will receive additional instructions with their logon codes. Customer focus is
essential to inONE.
inONE Manuals and Video Tutorials
Our manuals and tutorials will help you to manage all aspects of your online store. Go to inONE Manuals if you
have a question or a problem, or watch the video tutorials to learn how the modules work. You can also consult
the inONE Community.
Train the trainer Program
When implementing the system, inONE will train your Trainer in trouble-free online ordering. As an extension to
your service provision, we will support your customers if they have any questions at a later stage. In the meantime,
you can concentrate on all your other important business activities. The inONE train the trainer program is
designed to make sure your customers start using inONE.
7. Instructions
● emphasizing ease of use and reliability;
● aimed at levelling any thresholds;
● helping customers to compose personal order lists; and
● enabling them to navigate through the system and your product range with ease.
Service
When working with inONE, you can count on the following service provisions:
Automatic updates
Our developers and engineers are constantly working to improve the system and to develop new features. You too
will benefit from all these new modules and applications because they are always available to everyone. Because
updates are executed automatically you always work with the latest – and only – version.
Hosting and Management
When using inONE, you will no longer have to buy and maintain your own servers and internet connection
because the system runs on our servers. inONE constantly invests in its server infrastructure in order to offer the
best possible system. You will no longer have to worry about accessibility because our maintenance staff is on
standby 24/7.
Maintaining and monitoring the link
The exchange of sales data and orders requires a stable link between your software and the inONE system. As your
customers always need have the right information at their disposal, the link is automated, and permanently
monitored and maintained by our service team at inONE.
Data storage
All information that you, as the supplier, provide is stored in a secure database. Only your customers will have
access to this database via inONE, enabling them to order from your product range. All data that you enter or
receive are centrally stored on the inONE servers. Obviously, we operate a comprehensive back-up procedure,
which is carried out in 'mega-data storage'.
Active monitoring of customer use
inONE's integrated client system automatically checks whether your customers actually use inONE Market. If no
orders have been placed for over a week, the system automatically generates a customer call action, which is then
followed up. If needed, we can assist you in making sure the customer resumes using the system.
