1. PHILLIP VEST
504 Frank Street Raleigh, NC 27604
423-383-8723
Ibstratus@gmail.com
PROFESSIONAL SUMMARY
Customer Success Professional and Military Veteran with 4 years of proven experience in the United States Navy.
Accomplished measurable results while leading teams of 5-10 in a dynamic, fast - paced environment. Possess a
comprehensive background Client – Centered Business Strategies and Logistical Analysis as a result of safely transporting
multi-million dollar assets and equipment derived from conducting domestic and global operations. Managed risk upon
multiple lines to protect assets, property, and equipment valued over $50B-$100B while meeting and exceeding expectations
of senior leadership. Sustained comprehensive knowledge in client procurement, project management, and quality assurance.
Career supported by coursework in Mass Media Communications.
● Customer Service ● Account Management ● Documentation Management
● Team Leadership
● Technical Support
● Training and Development
● Inventory Control
● Organization / Communication
● Microsoft Office Suite, Adobe
PROFESSIONAL EXPERIENCE
CABELA’S – Bristol, VA 2015 – 2016
Customer Attendant
● Directly accounted for all procedural processes during operating hours to include: sales, communication, sanitation,
visual marketing, product preparation, and transportation of items
● Tendered $500+ on a daily basis with zero discrepancies while maintaining contact with customers to establish a
comfortable and welcoming environment
● Consulted with clients for large-scale event orders and delivery in support of providing a customized product for each
client
LOWE’S HOME IMPROVEMENT – Abingdon, VA 2012 – 2015
Customer Service Assistant
● Assisted customers with selections, demonstrated and presented items, and closed sales in excess of $5K per day
● Responded to customer inquiries and promoted customer loyalty plans/extended protection plans with the utmost
time sensitivity; resulting in outstanding customer feedback
● Ensured excellent customer service to a complex portfolio of over 300 clients on a daily basis to provide insight and
technical guidance on products in person and over the phone
DAVIS MARINA (DeMarcus Inc.) – Blountville, TN 2007 – 2012
Manager
● Coordinated and oversaw docking activities while enforcing marina operations operation in accordance with all safety
policies, regulations, company policies, local/state/federal laws
● Combined in-depth knowledge of subject matter with technical skills to counsel and advise senior management on
staffing strategies, retention issues, workforce planning, hiring and relocation bonuses, compensation, and benefits
● Effectively managed sales, payroll, billing, insurance, inventory, facilities and guest relation to sustain and optimize
profitability, performance and guest satisfaction
● Combined in-depth knowledge of subject matter with technical skills to counsel and advise senior management on
staffing strategies, retention issues, workforce planning, hiring and relocation bonuses, compensation, and benefits
● Handled transactions, scheduling, documentation, customer service, low end maintenance on the security system and
satellite network
UNITED STATE NAVY – Various Locations 1999 – 2003
Equipment Specialist & Office Support Assistant
● Supervised the movement and safely secured an excess of $3M in aircraft equipment to 5 separate geographic stations
● Maintained personnel and position classification records, as well as equipment valued in excess of $10M without
incident or loss

2. ● Maintained training records, personnel records, flight schedules, and supervisors daily/weekly calendar
EDUCATION
Mass Media Communications | Emmanuel College | Previous
Select Coursework: Routine Network Maintenance-Standard network upkeep, ensure routers were installed property, cabling
Certifications: Google AdWords, Bing Ads
TECHNICAL SKILLS
Software: Microsoft Office (2007, 2010, 2016), Adobe, Ping, Testing Commands
Operating Systems: Mac / Microsoft Windows (95, 98, XP, Vista), Windows 8, Windows 10