Chargebacks - a strategic approach to managing chargebacks and other related issues.

1. CHARGEBACKS– DEVELOPING A
STRATEGY TO PROACTIVELY
MANAGE CHARGEBACKS
January 2009
© Payments Deep Dive, 2008. No part of it may be circulated, quoted, or reproduced
for distribution without prior written approval from Philliou Selwanes Partners, LLC.
This material was used by Philliou Selwanes Partners, LLC during an oral
presentation; it is not a complete record of the discussion.

2. Table of Contents
• Deep Dive 1 – Chargeback basics
• Deep Dive 2 – Translating Objectives into a Strategy
• Deep Dive 3 – Working with Visa and MasterCard
• Deep Dive 4 – High risk, high reward merchant segments
• Deep Dive 5 – Working with your Marketing Dept.
• Deep Dive 6 – Other best practices
• Conclusions
• Appendix
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3. Contact Information
Philip J. Philliou
philip@philliouselwanes.com
(212) 521-4442
About Philliou Selwanes Partners (PSP) and Payments Deep Dive™
PSP is a New York City-based consulting and advisory firm focused on the
financial services industry. The firm is a leader in developing new products and
payment related strategies for banks, payment networks, and retailers
worldwide. For more information, visit www.philliouselwanes.com.
Payments Deep Dive specializes in on-premises work sessions about the
payment industry. To learn more about Payments Deep Dive, go to
www.paymentsdeepdive.com or call 212.521.4442 or e-mail us at
info@paymentsdeepdive.com.
Proprietary & Confidential Philliou Selwanes Partners

4. Proprietary & Confidential Philliou Selwanes Partners