Leveraging Social Media and Mobile Internet in Health Messaging
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This document summarizes findings from two Pew Research Center reports about using the internet for health and news. It finds that having a chronic disease increases the likelihood of using social media to share health information and access user-generated health content online. It also finds that today's online news is participatory with many users commenting and sharing news on social media, portable with many accessing news on mobile phones, and personalized with users customizing content.
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Leveraging Social Media and Mobile Internet in Health Messaging
- 1. Leveraging Social Media and the Mobile Internet in Health Messaging Office of National AIDS Policy, The White House April 14, 2010 Susannah Fox Associate Director, Digital Strategy Pew Research Center’s Internet & American Life Project Kristen Purcell, Ph.D. Associate Director, Research Pew Research Center’s Internet & American Life Project Office of National AIDS Policy
- 2. Today’s Agenda Highlight findings from two recent reports available at www.pewinternet.org: • Chronic Disease and the Internet http://www.pewinternet.org/Reports/2010/Chronic-Disease.aspx • Understanding the Participatory News Consumer http://www.pewinternet.org/Reports/2010/Online-News.aspx
- 6. Chronic illness and the internet… • Living with a chronic disease has an independent, negative effect on someone’s likelihood to have internet access. • The internet access gap creates an online health information gap. • Once online, having a chronic disease increases the probability that someone will take advantage of social media to share what they know and learn from their peers. • Once online, having a chronic disease increases the probability that someone will access user-generated health content.
- 9. Today’s online news and information is… • Participatory – 37% of internet users have contributed to the creation of news, commented about it, or disseminated it via postings on social media sites like Facebook or Twitter. – 71% get news through email or posts on social networking sites. – 42% say being able to easily share material with others is something they look for in a news site. – 65% look for news sites with links to related material – 36% look for news sites with interactive material – 35% look for news sites where they can comment on stories.
- 10. Today’s online news and information is… • Portable – 26% of adults access news on their cell phones. – One in ten adults gets news alerts sent to his or her phone. – Among this news-on-the-go population, 73% use social networking sites and 29% use Twitter. • Personalized – 28% of internet users have customized their home page to include news of particular interest to them. – 39% say being able to customize content is something they look for in a news site.