2. Interserve is committed to providing
tailored services to the retail sector. We
expertly manage and deliver a wide
range of retail environments, both in
and out of town and from single
destinations to nationwide portfolios.
The Trusted Partner
3. Our unparalleled experience embraces every stage Working in partnership with you, we facilitate
of the asset lifecycle. From initial concept, design, improved performance and continued investment
build and operation to, when the time is right, returns, to provide a solution tailored to your needs.
refresh. We consult and advise you throughout the
retail journey to drive value on a daily basis.
4. Tailored support
In such a highly-competitive sector, any Sustainability, safety and best practice are ingrained
edge we can offer you can make a real in all our retail operations, delivering:
difference to the growth of your retail • Ongoing added value
business. • Efficient asset management
At the core of our service offering is cutting-edge • Enhanced customer experience
technology, continuous performance improvement • Certainty of delivery
and knowledge based learning. This realises
improved revenue streams to deliver value to your
environment, whatever your requirements.
5. A sustainable approach
We interrogate every stage of the asset Retail is a crucial part of the local community and is
lifecycle through our RENEWABLES fundamental in creating an environment where
people want to live and work and where businesses
framework to deliver sustainable
want to be.
solutions.
In considering the whole life cost of your asset, we Our approach to sustainability has been recognised
ensure all social, environmental and economical by CoreNet, the British Institute of Facilities
factors are measured to create a better Management and the CBI’s Human Capital Awards,
environment for retailers and customers alike. along with the Observer Good Companies Guide and
the Environment Agency.
6. Designed and built around you
Our extensive industry experience in The design of a building is vital to unlocking its
full potential. Sound architectural design creates
taking schemes from feasibility to
a physical asset that shapes the community, whilst
reality, allows you to benefit from both
engineering design is critical in minimising ongoing
innovation and best practice. operating costs and delivering added value over
its life.
Whether undertaking a new build or extending an
existing store, we understand that speed of delivery
is crucial.
Built the Mall of the Emirates, 2.4 million sq ft
8. Supporting you every day
Interserve delivers support services to We know that choosing a new service partner can be
retail stores, retail parks and to some of a risk. From window cleaning to waste management,
from security to maintenance, from customer
the largest shopping centres, with the
services to shopmobility, we support you by
highest annual footfall levels, in the UK.
providing an environment that is safe, clean and
From the moment visitors enter your store or centre secure, every minute, every hour and every day of
to the moment they leave, their experience is the year.
shaped by Interserve.
The task of maintaining facilities in peak condition
demands a high level of management expertise,
proven systems and a commitment to service
excellence.
9. operate
49
million sq ft
of retail space
Operate Manchester Arndale, 37 million visitors per annum
10. Creating the right look Shopfitting 20% faster on site for John Lewis
We recognise that a refresh
programme is an integral part of
your retail strategy and business
activities; especially where work is
completed in a live environment.
Our specialist fit-out and joinery fabrication
capability is strengthened by our in-house design
department. We are able to deliver everything from
small-scale contracts for individual retail units
through to roll-out programmes across multiple
sites.
Our expertise in innovative design solutions will help
you maximise the potential of your interior space,
reinforce your brand and improve the customer
experience.
11. Advice at every stage
We are able to offer advice across a Our range of services includes CDM co-ordination,
range of professional services, enabling cost, project and programme management as well
as specific expertise in services that will support
our clients to achieve the best possible
clients in minimising their carbon footprint,
outcome for their investment spend.
including energy monitoring, energy management
This advice can be provided at every stage of the and BREEAM assessments and advice.
asset lifecycle ensuring that we provide a solution
that is completely tailored to your needs. Our experience which is gained from a number of
business sectors will allow you to benefit from a
Using our expertise and knowledge gained in live wide range of industry best practise and innovation.
environments, we can help to support and shape
client strategies.
40%
improvement
in recycling levels at Manchester Arndale
