1. PAUL A. HOBSON
Chicago Metro Area 312-399-4546 paulhobson04@comcast.net
COO / VP OPERATIONS
Revenue Growth / Profit Improvement / Strategic Planning / P&L / Startups / Turnarounds /
Change Management / Cost Control / Continuous Process Improvement / Strategic Alliances /
Program & Project Management / Technology Roadmaps / Systems / Regulatory Compliance /
Productivity & Efficiency Improvement / Business Expansions / Risk Management / PMOs /
Organizational Development / Training / Team Building / CRM / ACA / HIPAA / Lobbying /
Licensure & Accreditation / Government Relations / FDA / Product & Service Development /
Regulatory Relations / Legislative Relations / Continuity of Care / NCQA / Customer Service /
Provider Relations / Client Relations / Negotiations / Contracts
As a senior general management, operations and IT leader, I have an outstanding record driving
improvements across all key performance metrics for firms in healthcare, managed care, pharmaceuticals
and financial services. Versatile, highly adaptable and capable of wearing multiple hats while juggling
concurrent assignments, I have a demonstrated history of success as a change management leader.
At organizations such as the APP Pharmaceutical division of Fresenius Kabi Group, Molina
Healthcare, Harmony Health Plan, Amerigroup Illinois, Maxicare Health Plan, Unity HMO of Illinois,
Humana Health Care Plans, and others, I spearheaded initiatives that grew revenue and profits,
improved efficiency, productivity, compliance and satisfaction, and reduced costs. My experience includes
proven expertise leading fast-growing startups, dramatic turnarounds and rapid expansions.
As consultant working for HDI, Inc. and independently, I led similar programs for clients such as Health
Essentials, Awakened Alternatives and Jones Intergroup, where I helped drive successful
performance improvement, new product/service development, business expansion, strategic growth and
other key initiatives.
At your organization, I could make an immediate strong impact and lasting contributions by:
r Fostering innovation, continuous improvement & organizational excellence
r Driving successful revenue, profit & market share growth strategies
r Developing exceptionally nimble change management roadmaps
r Streamlining operations to increase productivity & reduce costs
r Forging profitable strategic alliances & win-win partnerships
r Reengineering processes & systems to maximize efficiency
r Leveraging the benefits of emerging technology solutions
r Aligning operations with big picture corporate objectives
r Identifying & seizing untapped market opportunities
r Recruiting, mentoring & motivating top-performers
r Delivering best-in-class levels of service
r Ensuring regulatory compliance
Colleagues have described me as a far-sighted strategic visionary, agile change agent, astute analyst,
strong communicator and persuasive consensus builder. Leveraging a shirtsleeves management style
that balances empowerment and accountability to achieve results, I pride myself on being a natural
leader, strong team building and inspiring motivator.
My education includes a BA degree in Business Administration & Finance from Clark Atlanta
University, as well continuing professional development studies.

2. PAUL A. HOBSON PAGE 2
Chicago Metro Area 312-399-4546 paulhobson04@comcast.net
CAREER HISTORY & HIGHLIGHTS
Independent Consultant, 2013-Present. Manage concurrent engagements with Health Essentials, a full-
service regional healthcare organization, and Awakened Alternatives, a home health/home care agency.
Provided guidance on topics including business development, client integration, relationship management
and SNF program implementation.
Notable assignments include:
Played a key role in growing revenues 33%. Recruited for a consulting engagement by a
skilled nursing/homecare firm that was searching for ways to increase sales and profits.
Developed and helped to implement a multipronged growth strategy with a business
development model focused on expanding the client base with new services and products.
Contributed to a first-year $250K jump in revenues from $750K to $1M annually.
Created a high-performance CRM solution for a startup. Engaged by Health Essentials to
build a client acquisition and relationship management solution. Developed a fully-integrated
system from the ground up, connecting an existing EMR platform and a Salesforce.com CRM.
Established HiPAA and ACA-compliant processes and policies to ensure a seamless
operational continuum of care. Delivered on time and under budget, exceeding all performance
targets while meeting all state and federal regulatory requirements. Grew from zero to nearly
15,000 clients.
VP IT, APP Pharmaceuticals, 2007-2012. Recruited to leverage technology and systems to transform
business processes at a $1.3B division of the Fresenius Kabi Group family of companies. Instrumental in
aligning IT with core business needs. Led initiatives that reshaped sales, HR and risk management
solutions. Managed budgets to $12.9M and staff to 59. Rapidly promoted from initial role as an outside
consultant in 2007.
Key contributions include:
Turned around IT performance while cutting costs 12%. Recruited by APP to strengthen IT
services and reduce expenses. Developed a new strategic roadmap. Introduced new systems,
including SAP. Reengineered and streamlined business processes. Strengthened collaboration
among senior executives, line management and outside systems integration consultants. Drove
IT costs down, saving $1.5M annually.
Built an integrated MRP, sales & CRM solution. APP needed to upgrade its sales support
systems. After conducting a deep-dive needs assessment, recommended Salesforce.com and
SAP as best-of-breed systems most closely aligned with Jones’s requirements. Developed an
integrated solution with an automated management dashboard linking manufacturing with sales.
Provided field sales with better inventory production, scheduling and other key data, enabling
improved selling efficiency and productivity.
Corporate VP, IT / Operations / e-Commerce, Molina Healthcare, a $9.7B managed care company,
2006-2007. Directed enterprise-wide organizational improvement initiatives, as well as day-to-day IT,
systems, e-Commerce, client account management, PMO, quality, security and compliance operations.
Managed budgets to $7M and staff to 30. Promoted from role as President of Molina Healthcare of
Indiana, 2002-2004.
Achievements include:
Beat all targets in a health network startup. Molina wanted to expand, opening new
operations in Indiana. Led the startup from inception to launch. Directed government relations,
licensure and lobbying for state approvals and funding. Recruited staff and enlisted a provider
network comprising physicians, medical groups and hospitals. Exceeded revenue targets by
200% first year. Leveraged strong first-year performance to win state regulatory approval for a
7% increase in premium rates in year two.

3. PAUL A. HOBSON PAGE 3
Chicago Metro Area 312-399-4546 paulhobson04@comcast.net
Earlier: Consultant, HDI, Inc.; Chief Administrative Officer and Director, Provider Services,
Harmony Health Plan; Assoc. VP Operations, Amerigroup Illinois; VP / GM – Midwest, Maxicare Health
Plans; Director, Network Development, Unity HMO of Illinois; and Director of Customer Service,
Humana Health Care Plans. Significant accomplishments in these roles include:
Launched a profitable new division for a financial firm. Jones Intergroup engaged HDI to
help create a new mortgage business unit to tap into emerging demand. Developed a suite of
products and services tailored to client needs. Devised a business development model to
leverage existing client relationships and create new strategic partnerships. Set up CRM
systems and trained the sales force. Rolled out the new operation with great success, growing
Jones’s revenues 20% first year.
Cut costs while boosting client satisfaction. Harmony was looking to improve performance
and margins in its Indiana and Illinois health networks. Conducted a 360º assessment of
existing operations. Developed a comprehensive improvement initiative. Reengineered IT and
claims/data management. Consolidated both states into a single high-efficiency support
operation. Sped claims processing time; reduced complaints. Cut costs more by than 11%.
Earned record high member satisfaction scores.
Improved a wide range of KPIs. Humana needed to elevate service performance. Met
personally with key customers to address their concerns. Assembled a task force to implement
a wide range of improvements in marketing, sales, provider relations and customer service.
Revamped call center staffing, scheduling and training. Streamlined operations and workflows,
ensuring a seamless continuum of service across multiple departments. Improved NCQA
scores. Drove significant jumps in service levels and satisfaction scores, adding millions in new
revenue.
EDUCATION
Bachelor of Arts degree in Business Administration & Finance from Clark Atlanta University.