1. Sigma Company Limited invites you to:
TENDER FOR
PREVENTATIVE MAINTENANCE
OF DIESEL GENERATORS
(Commercial-in-Confidence)
This is not an open tender. Prequalified/invited—only those
directly invited to tender.

2. Invitation to tender for preventative maintenance of diesel generators
2
Contents
Terms and conditions........................................................................................................................................................................................3
Invitation to tender......................................................................................................................................................................................3
Contract period............................................................................................................................................................................................3
Company profile ..........................................................................................................................................................................................3
Tender manager...........................................................................................................................................................................................3
Tender timetable .........................................................................................................................................................................................4
Examples of preventative maintenance.......................................................................................................................................................4
How will we evaluate your tender? .............................................................................................................................................................5
Financials .....................................................................................................................................................................................................5
Site locations................................................................................................................................................................................................6
Service response times ................................................................................................................................................................................7
Maintenance logbook..................................................................................................................................................................................7
Laws.............................................................................................................................................................................................................8
Licensing ......................................................................................................................................................................................................8
Tender details ..............................................................................................................................................................................................8
Staff security/police checks .........................................................................................................................................................................8
Contract performance .................................................................................................................................................................................8
Acceptance of tender...................................................................................................................................................................................9
Lodgement of tender...................................................................................................................................................................................9
More information ........................................................................................................................................................................................9
Tender questions.............................................................................................................................................................................................10
1 Your must haves ............................................................................................................................................................................10
2 Lump sum tender price..................................................................................................................................................................10
3 Call-out service rates .....................................................................................................................................................................12
4 Transition plan...............................................................................................................................................................................12
5 Emergency management and contingency plan............................................................................................................................12
6 Customer service...........................................................................................................................................................................12
7 Resources ......................................................................................................................................................................................13
8 Innovation .....................................................................................................................................................................................13
9 Industry experience and company stability ...................................................................................................................................13
10 Referees.........................................................................................................................................................................................13
11 Why should we choose you to maintain our generators? .............................................................................................................14

3. Invitation to tender for preventative maintenance of diesel generators
3
Terms and conditionsTerms and conditionsTerms and conditionsTerms and conditions
Invitation to tender
Sigma Company Limited invites you to tender for on-site preventative maintenance of its
diesel generators including:
• Three month/six month/annual inspections
• A full service (change filters and lubricating oil) every 12 months
• Guaranteed service response 24 hours a day, 365 days a year.
Contract period
Three years followed by another three years at Sigma’s discretion.
Company profile
Sigma distributes a wide range of pharmacy products to chemist shops around Australia. It
also owns the Amcal, Amcal Max and Guardian retail brands.
We have sites in Victoria, New South Wales, Queensland, South Australia, West Australia,
Tasmania and the Northern Territory (see ‘Site locations’ on page 6).
Our sites store high-value pharmaceuticals. We need our generators to start and run when
needed. For instance, we need our generators to provide sites with non-stop AC mains power
during blackouts.
Tender manager
Tender manager
Name and title John Telios, National Facilities and Security
Manager
Address for correspondence by
post
Sigma Company Limited
3 Myer Place, Rowville
Victoria 3178, Australia
Email Address john.telios@signet.com.au

4. Invitation to tender for preventative maintenance of diesel generators
4
Tender timetable
Activity Date (2012)
Invitation to tender issued 17 July
End of period for questions or requests for information 27 July
Close of tenders 3 August
Close of tender evaluation 10 August
Negotiations with tenderer(s) (if applicable) 24 August
Tender result notifications 31 August
Contract finalised 7 September
Anticipated start date Mid-September
Examples of preventative maintenance
Looking at our generators will help you tailor a maintenance schedule for each site. The table
below lists the sort of maintenance we’d expect to see.
Visual inspection Make sure parts are clean and working. If needed, dust
and clean the generator.
Product updates Check firmware upgrades (products replaced with a
newer version of the same product) and update as
required.
Lubrication Check engine oil level and filter. Ensure use of
recommended lubricants.
Cooling system Check the coolant level and use of recommended
coolant/antifreeze. Inspect the radiator and clean.
Check coolant heater.
Air intake system Check air filter, inlet manifold and gaskets.
Fuel system Check fuel integrity, fuel filters and tank. Check air
filter. Inspect piping and hoses for leaks, holes, cracks
or loose connections.
Exhaust system Tighten manifold nut and cap screws. Check for leaks.
Drain moisture in exhaust pipe.
Electricals/control panel and
instruments
Service and test starting batteries under load. Clean
connections. Check warning lights, switches, gauges
and instruments
Load test Exercise the generator set for a minimum of 30
minutes loaded to no less than one-third of the
nameplate rating.
Maintenance logbook Record gauge readings, faults, repairs and
maintenance.

5. Invitation to tender for preventative maintenance of diesel generators
5
How will we evaluate your tender?
We will take into account your:
Customer service Proven high level of customer service
Staff trained in customer service
Develop an asset register
Resources On-site parts inventory or local field engineers with van-
stocked required parts
Licensed field engineers
24-hour help desk specialists and local engineers
Your company profile including any extra resources
Innovation Demonstrated ability to use new ideas (innovation) to
improve your preventative maintenance services
Demonstrated performance measurement
Price Competiveness of price tendered
Scheduled rates for business-hours service calls
Scheduled rates for after-hours service calls
Quality assurance Demonstrated quality assurance
Proven ability to meet timelines
Maintenance service logbook
Experience and stability Experience maintaining diesel generators similar in size
to Sigma’s
Experience providing Australia-wide preventative
maintenance for diesel generators
Generator maintenance service record
Affiliation with industry associations
Occupational health and safety Policies and procedures
Financials
If you win the tender we’ll ask you for:
• A copy of the contracting entity’s most recent financial statements
• Consent to conduct company director searches
• Consent to conduct Australian Securities and Investments Commission (ASIC)
company searches
• Your latest ASIC annual company statement.

6. Invitation to tender for preventative maintenance of diesel generators
6
Site locations
Sigma sites vary in size from 1,000 square metres to 23,000 square metres. As a result, our
generators vary in capacity. Sites are in regional and remote areas.
We strongly advise you to visit our sites. Visiting our sites will help you better grasp the
generator maintenance needs of each site. You can then use this knowledge to give us your
best tender price.
3 Myer Place
Rowville, VIC
Yasine Akkari
03 9542 9901
0438 088 869
24-26 Watson Street
Shepparton VIC
Joanne Thomson
03 5821 4255
0412 217 353
46 Dividend Street
Mansfield QLD
Nathan Roylance
07 3212 1695
0438 045 283
1 Distribution Place
Seven Hills NSW
Robert Crompton
02 9837 9005
0401 002 878
31 Glenwood Drive
Thornton NSW
Danny Rusev
02 4966 5444
0419 303 254
271 Bolsover Street
Rockhampton QLD
Kay Wincen
07 4922 1374
0413 120 146
26 Wheeler Street
Belmont WA
Shane Van Dyk
08 9478 9700
0419 100 373
227 South Road
Ridleyton SA
Greg Madden
08 8424 3422
0418 801 047
31 Vanity Street
Towoomba QLD
Mick Hill
07 4634 5155
0418 728 894
17–19 Windsor Street
Invermay TAS
John Brophy
03 6331 2011
0417 516 551
3/2205 Coonawarra Road
Winnellie NT
Paul Mitchell
08 8947 2264
0434 656 781
16–20 Bell Street
Townsville QLD
David Vidler
07 4771 2023
0418 778 034
McKay Avenue
Grove Estate
Glenorchy TAS
Chris Donnelly
03 6272 3598
0419 565 246

7. Invitation to tender for preventative maintenance of diesel generators
7
Service response times
Your system may alert you to a fault with our generators. Or you may get a phone call from
one of our sites about a fault. When you get such an alert, you will follow the service priority
response times listed below.
Service
priority
Response time
to fix faults
Impact on our business
Critical Within 2 hours
Complete loss of power (all site machinery stops)
Severe property damage—explosion
Severe environmental damage
Death or permanent illness/ injury likely
Huge financial loss (›$1m)
High Within 4 hours
Site machinery stops for more than four hours
Major property or environmental damage
Long-term injury/illness likely
Major financial or incurred loss ($500k - $1m)
Medium Within 24 hours
Property damage resulting in some loss of
business capability
Medical treatment or several days off work
High financial loss ($200k-$500k)
Low Within 3 days
Minor property damage
First aid treatment
Low financial loss ($100k - $200k)
Routine
scheduled
Within 5 days
No injuries
Small financial loss (‹$100k)
No property or environmental damage
Maintenance logbook
At the minimum, your logbook must specify the following items for each site:
• Inspection or service dates
• Plain language description of the service
• Frequency of inspections and services
• Duration of work (hours/days)
• Subcontractors’ contact details.
Your service must comply with Australian Standards, building codes and manufacturer’s
recommendations.

8. Invitation to tender for preventative maintenance of diesel generators
8
Laws
Your maintenance engineers must comply with occupational health and safety acts,
regulations, local laws, codes of practice and Australian Standards.
Licensing
You must use engineers licensed to maintain diesel generators.
Tender details
You must obtain for yourself, at your own expense, any details you need to prepare and lodge
your tender.
Staff security/police checks
If you win the contract you will provide Sigma with security registration and police/security
checks for:
• Staff employed by you at the start of the contract
• New staff you employ during the life of the contract.
Contract performance
Contract performance measurement will include:
Contract – Your use of subcontractors
– Occupational health and safety
– Regulatory and standards compliance
– Contract management/supervision
– Contract compliance
– Performance management and reporting
Service – Standard and quality of service provided—for example, 24 hour help
desk
– Staff qualifications/licenses
– Ability to meed scheduled service dates
– Guaranteed response times to callouts and emergencies
– Completion of maintenance services within nominated frequency

9. Invitation to tender for preventative maintenance of diesel generators
9
Acceptance of tender
We will notify you in writing of either your success or failure to win the tender.
Lodgement of tender
Address Sigma Company Limited
3 Myer Place, Rowville
Victoria 3178, Australia
Information on tender package Tender for national security guards
Attn: John Telios
National Facilities and Security Manager
Other requirements Four hard copies and a CD. Please provide
your documents in Microsoft Office 2000
No internet or email lodgement
Please note: if you do not meet the close of tender date of 3 August 2012, we will disqualify
your bid.
More information
Please email your tender questions to John Telios at john.telios@signet.com.au no later than
27 July 2012.
Go to tender questions on the next page.

10. Invitation to tender for preventative maintenance of diesel generators
10
Tender questionsTender questionsTender questionsTender questions
1 Your must haves
You must fulfil the criteria listed below. If you do not meet the criteria we will not evaluate your
tender.
Yes No
Licensed diesel generator maintenance engineers (please provide
documentary proof).
Dedicated help desk hotline phone number available 24 hours a day, 365
days a year.
Ability to monitor and respond to generator-fault calls across all Sigma sites.
Proven financial viability.
Public liability insurance cover of $20m (minimum).
Professional indemnity insurance of $5m (minimum).
Ability to perform diesel generator repair and maintenance 24 hours a day,
365 days a year.
2 Lump sum tender price
For each site below please list your annual maintenance price. Your price will be all-inclusive
of travel, labour and spare parts.
In the last row of this schedule please insert your lump sum price (including GST) for
preventative maintenance for the next three years.
Sigma site Generator
make/model
kVA Maintenance
intervals
Annual
maintenance price
3 Myer Place,
Rowville VIC
(start
October)
Cummins/KTTA 19G4 563 Quarterly x 3
Annual x 1
24 – 26
Watson
Street
Shepparton
VIC
Kohler/KD250U/KD300 300 Six monthly x 1
Annual x 1
1 Distribution
Place
Seven Hills
NSW
M-C450
MH 200709095
450 Quarterly x 3
Annual x 1
31 Glenwood
Drive
Powerlite HIW 150 120 Six monthly x 1
Annual x 1

11. Invitation to tender for preventative maintenance of diesel generators
11
Thornton
NSW
46 Dividend
Street
Mansfield
QLD
1 Markon (Hino)/8514G
1 Taiyo (Mack)/A1T7-
6032-4
Markon
175
Taiyo 208
Quarterly x 3
Annual x 1
271 Bolsover
Street
Rockhampton
QLD
Genelite 400D series 22 Six monthly x 1
Annual x 1
31 Vanity
Street
Toowoomba
QLD
Cummins C22 d5 20 Six monthly x 1
Annual x 1
16 – 20 Bell
Street
Townsville
QLD
Powerlite/HIW150 120 Six monthly x 1
Annual x 1
227 South
Road
Ridleyton SA
Cummins 6B 169 Six monthly x 1
Annual x 1
3/2205
Coonawarra
Road
Winnellie NT
FG Wilson /p88e1 88 Six monthly x 1
Annual x 1
26 Wheeler
Street
Belmont WA
Modra/Hino 240 Quarterly x 3
Annual x 1
McKay
Avenue
Grove Estate
Glenorchy
TAS
Olympian GEP110 110 Six monthly x 1
Annual x 1
17–19
Invermay
Street
Invermay
TAS
Dunlite/DGUY5S-2 5.7 Six monthly x 1
Annual x 1
Lump sum totals (including GST) for the above sites
1st
Year 2nd
Year 3rd
Year
$_______ $_______ $_______

12. Invitation to tender for preventative maintenance of diesel generators
12
3 Call-out service rates
Please provide your hourly service rates (including GST) for:
(a) Business hours
(b) After hours
(c) Weekends
(d) Public holidays.
4 Transition plan
Please explain:
(a) How you will manage the transition (changeover) of maintenance service to the new
contract
(b) Which sites you will use subcontractors for.
5 Emergency management and contingency plan
Please tell us briefly (one page only) how your maintenance services will continue for our
sites during industrial action or other major service failures.
6 Customer service
Please provide proof of your:
(a) High level of customer service—for example, how you train and test your maintenance
engineers
(b) Staff trained in customer service.

13. Invitation to tender for preventative maintenance of diesel generators
13
7 Resources
Please tell us your:
(a) Management expertise, experience and qualifications
(b) Company profile including any extra resources (such as spare parts availability across
Australia)
(c) Ability to provide maintenance any time—for example, fully trained staff in case of
annual or sick leave
(d) Ability to supervise staff 24/7.
8 Innovation
Please give us examples on one page only of your innovation (new ideas) in preventative
maintenance for diesel generators.
9 Industry experience and company stability
Please detail your:
(a) Experience maintaining diesel generators similar in size and location to Sigma’s
(b) Preventative maintenance service record for diesel generators
(c) Affiliation with diesel generator maintenance associations.
10 Referees
Please list three present clients as referees for your company including:
• Company name
• Contact name and telephone number
• Annual value of the contract.
Please note. We will contact your referees to confirm your maintenance record.

14. Invitation to tender for preventative maintenance of diesel generators
14
11 Why should we choose you to maintain our generators?
Please tell us briefly (one page only) why we should award you a three-year contract to
maintain our generators.
End of tender.
Thank you.