1. Patrick J. Connor
patrickbymail@gmail.com
h-408-247-7729
c-805-451-0951
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QUALIFICATIONS
EXPERIENCED OPERATIONS PROFESSIONAL with a consistent record building highly efficient
collaborative teams in a highly regulated and fast paced environment. I emphasize patient/customer
satisfaction, financial diligence and most importantly positive employee engagement. I incorporate “lean”
management in order to exceed deliverables. I have directed facilities management, engineering and
maintenance, food services, environmental services, grounds, patient equipment management, fleet
management and environmental health and safety. Background includes:
♦ Managed large Multi-Departmental
Operations in a fast paced highly regulated
environment
♦ Lean Management and Process
Improvement Systems
♦ Managed Facility Locations in excess of
600,000 Square feet
♦ Development and Oversight of Capital
Planning and Asset Management
♦ Oversaw Functioning of Building Systems:
Mechanical / Electrical / Fire/Life Safety
♦ Strong Facility Management Skills
♦ Extensive Collaborative Leadership
Capabilities
♦ Strong Sustainability Experience
♦ Goal-oriented Individual-Self Motivated
♦ Member of the Disaster Recovery Committee
PROFESSIONAL EXPERIENCE
STANFORD CHILDREN’S HOSPITAL, PALO ALTO, CALIFORNIA 2007 – 2015
Administrative Director – Support Services: Hired to develop Support Services team for Stanford
Children’s Hospital Coordinated Staffing, Planning, Capital and Operating Budget Management. Managed
and tracked group through key operating indicators to meet hospital objectives. Responsible for
maintaining and operating the facility on a 24/7 basis.
Contributions:
 Established metrics based key operating indicators to support organization goals
 Led key innovation and process improvement strategies including:
o Developed waste stream plan that reduced waste cost per pound
o Centralized vehicle fleet program saving over 300k on annual budget
 Developed patient equipment management department that reduced equipment delivered to
clinicians from 45 minutes to less than 30 minutes
 Developed strategic capital and asset plans allowing finance to better forecast funding and
durable medical equipment purchase
 Developed Just In Time delivery service for patient equipment stored offsite. Allowed for
specific equipment to be stored offsite in order to maintain clear corridors and path of egress to
meet Life Safety regulations

2. Patrick Connor
Patrickbymail@gmail.com
ST. LUKES HOSPITAL, SAN FRANCISCO, CALIFORNIA 2004 - 2007
Director of General Services-ARAMARK:
Managed building and hospitality operations for food services, environmental services, engineering and
maintenance and grounds. Led team that improved public spaces including lobby and waiting areas.
Contributions:
 Acted as Director and point person in opening a multi departmental service contract with
Hospital reporting to CFO
 Remodeled/refreshed public spaces including Café and patient units resulting in improved
patient satisfaction
 Implemented new signage program in 11 story hospital and 8 story medical clinic building
resulting in improved visitor satisfaction
 Consistently met all regulatory requirements from rigorous survey visits from state and federal
agencies
 Developed and implemented plan to reduce cost of waste collection and removal
 Negotiated Union Contract with SEIU- improved relationships with management and staff
SAINT FRANCIS MEDICAL CENTER, SANTA BARBARA, CALIFORNIA 1992 - 2004
Director of General Services-ARAMARK:
Managed food and nutrition Services, EVS and an onsite laundry plant reporting to CFO.
Contributions:
 Originally a single service account, I added additional business to contract that included EVS
and Laundry
 Organized catering events for up to 400+ guests
 Administrative responsibilities for food services, housekeeping
 Successfully met all regulatory survey requirements
 Managed hazardous and biohazardous materials management plan
 Managed onsite laundry plant servicing and servicing outside accounts
 Member of disaster committee and safety committee
 Implemented hospital sustainability recycling program
 Managed Medical and Hazardous Waste Management Plan
EDUCATION
Kellogg College Battle Creek, Mi
Undergraduate Studies
Kalamazoo College, Kalamazoo, Mi
Business Administration
PROFESSIONAL
Facilities Management Group
Lean Principles