A program presented by Pat Wagner at the Lead. Out. Loud. conference in San Antonio, on April 10, 2014.

1. BACK ROOM REBOOT
How to Start Saving Time and Money
in Tech Services"
Pat Wagner"
Siera: Learn. Teach. Inspire.™ "
sieralearn.com"
April 10, 2014
1:00 pm – 1:50 pm"
LEAD. OUT. LOUD.
Texas Library Association"
1

2. MEET PAT
Back Room Reboot - Pat Wagner
April 10, 2014
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Worked with libraries since 1978
Worked for Texas libraries since 1994
On the ground in 48 states and Canada
Basic issues that make libraries succeed
Worked in retail and with nonprofits

3. Back Room Reboot - Pat Wagner
April 10, 2014
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Are
sacred cows
eating
your budget?"

4. ARE YOU READY
FOR CHANGE?
Back Room Reboot - Pat Wagner
April 10, 2014
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Are you willing to be transparent?
Document and report?
Is everyone on board?
Who is in charge?

5. ARE YOU READY
FOR CHANGE?
Back Room Reboot - Pat Wagner
April 10, 2014
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Are you willing to measure and count?
Are you willing to evaluate?
Are you willing to change?

6. TRANSPARENCY
Discussing issues in open meetings
Sharing with everyone in the library
Constructive criticism
Documenting every step
Posting goals, feedback, and results
No guilt or blame
Back Room Reboot - Pat Wagner
April 10, 2014
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7. EVERYONE ON BOARD
Support from the top
Championing the cause
Improvement is their new
job description.
Supervisors and managers
What will you do if there is pushback?
Take concerns seriously.
Back Room Reboot - Pat Wagner
April 10, 2014
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8. WHO IS IN CHARGE
Back Room Reboot - Pat Wagner
April 10, 2014
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Who is accountable and responsible?
How is everyone held responsible?
Are you committed to sustain efforts?

9. MEASURE & COUNT
Start with consistent benchmarks:
How much time for what results?
How much is accomplished weekly?
Compare apples to apples.
Every statistic means real action.
How much time fixing mistakes?
How much effort outside of tech services?
Back Room Reboot - Pat Wagner
April 10, 2014
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10. EVALUATION
Create new goals.
Focus on the future: next time…
The power to make changes
Talk is cheap.
Evaluation never stops.
Back Room Reboot - Pat Wagner
April 10, 2014
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11. TYPICAL ISSUES
Risk management:
Unnecessary duplication, back-ups
Unrealistic quality standards
Unnecessary verification
Too many steps
Messy work areas
Pet projects and no oversight
Back Room Reboot - Pat Wagner
April 10, 2014
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12. IMMEDIATELY!
Give away, throw out, clean, organize.
Expiration date for projects
Stop mending.
Stop library binding everything.
Budget for better tools
All projects and all steps up for review
What’s reasonable?
Back Room Reboot - Pat Wagner
April 10, 2014
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13. RESOURCES
Back Room Reboot - Pat Wagner
April 10, 2014
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theleanlibrary.com
pmi.org
americancityandcounty.com/administration/
lean-six-sigma
guidonps.com/industry-news/lean-government-to-
be-used-in-developing-texas-city/
slideshare.net/Sdeas/lean-six-sigma-for-municipal-
government

14. RESOURCES
Back Room Reboot - Pat Wagner
April 10, 2014
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jindal.utdallas.edu/centers-of-excellence/center-for-
intelligent-supply-networks/certificate-in-lean-6-
sigma/
americanlibrariesmagazine.org/article/
get-ahead-outsourcing
mindtools.com/pages/main/newMN_PPM.htm
sieralearn.com
/introduction-to-lean-government-reading-list/
librarything.com/catalog/PatternResearch

15. CREDITS
Back Room Reboot - Pat Wagner
April 10, 2014
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Slide number Attribution
9 Anthony Thomas Bueta 2008. Licensed under
CC BY-SA 2.0. This is an adaptation of the
original work.
www.flickr.com/photos/
23078991@N05/2796325875/
11 Tanya Hart 2007. Licensed under CC BY-SA
2.0. This is an adaptation of the original work.
www.flickr.com/photos/
27466406@N00/514603214/

16. CREDITS
Back Room Reboot - Pat Wagner
April 10, 2014
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Slide number Attribution
12 psyberartist 2012. Licensed under CC BY 2.0.
This is an adaptation of the original work.
www.flickr.com/photos/
10175246@N08/7080803353/

17. Twitter
@pat2pattern"
LinkedIn
Pat Wagner"
Facebook
PatWagnerDenver"
Google+
Pat Wagner"
pat@sieralearn.com"
"
"Back Room Reboot - Pat Wagner
April 10, 2014
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