1. CONFIDENTIAL – DO NOT DISTRIBUTE
Governance Process Team –
Implementation Launch
Author: Pamela Rosen
Date: October 25, 2005
OVERVIEW
Background
The impetus for the formation of the Governance Process Team was the BEOE initiative to improve and enhance the governance process
of IT issues and communications thereof in a timely and orderly fashion across the Enterprise. An interim team has been in place since
January, 2005, and has created the charter for the final Governance Process Team.
Purpose
The purpose of the Governance Process Team is to serve as a single point of contact for governance issue resolution and escalation,
allowing for collaboration across the RAC/PAC Enterprise. The Governance Process team is also responsible for timely and clear
communication of governance enhancements as they are made.
Timeline
The initial phase of the formation of the Advisory Committee and Task Force Members is expected to continue through Q4, 2005. The
formal announcement about the Governance Process Team and the new processes is expected in early Q1, 2006, with ongoing
communication from there to ensure that it continues and is integrated into KP-IT as a regularly followed process.
COMMUNICATION GOALS
Goals
PAC/RAC Members and Support teams understand the procedure enhancements and how the Governance Process Team works
Prospective members of the Task Force and the Advisory Committee understand their commitment, roles and responsibilities
First burst of awareness is awareness of project, second part of Phase 1 is “Road Show”—1-1 meetings with RIOs, IOs, and key members
of PACs and RACs for advisory committee enrollment.

2. CONFIDENTIAL – DO NOT DISTRIBUTE
Scope
The Governance Process Team’s scope is within the KPPG IT Subgroup, and works under its auspices. Affected groups are the PACs,
RACs, the IT Subgroup and KP-IT employees, managers and senior leadership.
Issues
There is some concern that these processes will not “stick” without some kind or reinforcement and the governance processes will revert.
COMMUNICATION FOCUS
Key Messages
Phase 1 Q4, 2005
The communications for the Governance Process Team (GPT) are divided by audience and timeline. The initial phase of the
communications will be focused on recruitment of Advisory Committee Members. For this phase we will provide information for senior
stakeholders to bring in appropriate key candidates. These messages are:
 We are beginning the implementation of the final iteration of the Governance Process Team. The GPT serves as the
administrative arm of the KPPG IT Subgroup.
 This is a new process that will serve as the single point of contact for governance and as a collaborative forum for cross
PAC/RAC solution development. The GPT’s objectives are:
o Facilitation of cross-PAC/RAC governance enhancements
o Enablement of PAC/RAC collaboration and issue resolution
o Communication of enterprise-wide governance policies, decisions, activities and outcomes
 An interim team has been in place for eight months, and will relinquish their seats to the final Governance Process Team
members have been selected.
 The first version of governance enhancements will be created as a template by the interim team for the final team to use as
they move forward.
Audiences
PAC, RAC Members RIOs and IOs
Spokespersons:
Adrienne Edens
Hal Wolf
KPPT Subgroup Members
Strategic Plan for Phase 1

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Timeline of Deliverables—Phase 1: Identify, Recruit and Commmunicate
10/27/05
Responsible
Audience KBD Objectives What Message Tactic Timing Parties Who
PACs DO: Announcement  What the GPT is E-Mail Nov 14 Cameron to write From KPPG
RACs --Support and implement  What the GPT will do Pam/Susan to Subgroup
GPT in 2006 review DONE?
BELIEVE:
--GPT will streamline
governance procedures
and make the processes
the same across the
board and eliminate
confusion
KNOW:
--How the GPT will work
--What they have to do
--Why GPT is important
--GPT is a policy change
that will be a permanent
part of the landscape

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Responsible
Audience KBD Objectives What Message Tactic Timing Parties Who
RIOs, IOs DO: Simultaneous  Announcement of GPT E-Mail 12/9 Cameron to draft, From Adrienne
--Refer potential memo  Ask for support and help in Pam, Susan to edit to IOs
members to Governance staffing and review From Hal Wolf
Process Manager to RIOs
BELIEVE:
--They must take action
on this because this is a
new procedure that is
here to stay
--Their help is critical to
the success of the
program
--This program will
streamline governance
processes.
KNOW:
--GPT is sponsored by
Adrienne and Hal
--The only way this will
work is through their
participation
IT RIOs and DO: Roadshow  Purpose of GPT -- 1-1s December Cameron to draft, DONE W/O
IOs --Nominate candidates  Nominate candidates --Talking Pam, Susan to edit KP-IT Comm
--Talk to candidates Points and review input
about being on the --Leave-
committee behind deck
--“Sell” concept to
potential nominees
--Understand the purpose
of GPT and how it works
BELIEVE:
--Their involvement at this
level is critical to the
success of the program
KNOW:
--Their candidates will be
perfect for the position

5. CONFIDENTIAL – DO NOT DISTRIBUTE
Responsible
Audience KBD Objectives What Message Tactic Timing Parties Who
Interim DO: Dissolution  Thank outgoing members --Talking December Cameron to draft,
Committee Come to dinner, get a gift Dinner  Welcome to new members Points 15, 2005 Pam, Susan to edit
Members BELIEVE:  Implementation of Phase 2 --Phase 2 and review
--They have been Deck
instrumental in the Add’l-Thank
formation of a new you gift
process that will
streamline and unify
governance processes.
--Their work will continue
and evolve, either with or
without them.
KNOW:
--What is next in the
implementation of GPT
--Phase 2 will begin in
2006 and what it will look
like

6. CONFIDENTIAL – DO NOT DISTRIBUTE
Responsible
Audience KBD Objectives What Message Tactic Timing Parties Who
PAC/RAC DO: Memo  Announcement of GPT Memo December Cameron Terry KPPT
Members --Recognize the authority 12, 2005 Pam Rosen to Subgroup
of the GPT write Talking
--Channel their initiatives Points
through their
representative
--Support new
governance issues as
they come online
BELIEVE:
--GPT is necessary to
support the new KP-IT
direction of cross
RAC/PAC standardization
for better efficiency,
agility and communication
--GPT is an effective
means towards
improvements to our
governance structure
--GPT has the authority to
make the final process
decisions
KNOW
--The purpose of GPT
--GPT is a single point of
governance process
--Overall team structure
--Timing of structuring
RIOs See above Conference  Intro to GPT Charter Packet with 12/19 Cameron Terry, Cameron
Call charter and Pam Rosen
contact list supporting writer
sent in
advance
Management See Above Email  Intro to GPT Charter Packet with TBD Cameron
charter and
contact list
sent in
advance

7. CONFIDENTIAL – DO NOT DISTRIBUTE
Responsible
Audience KBD Objectives What Message Tactic Timing Parties Who
KP-IT See Above E-mail? TWIIT  Intro to GPT Charter January 16 Pam Pam
Employees article? Both?
Notes:
The advisory committee has yet to be finalized. Hal Wolf will be on it but others will be joining throughout December. Some method of
announcing new members needs to be established in Phase 2.
Cameron is unsure about when a centralized location for initiative suggestions and a repository for all submissions and their results will be
available.
Still unclear is how decisions and new governance improvements will be communicated, and to whom these messages should be delivered
Timing for turnaround from submission to decision to implementation is not formed and cannot be communicated until details are worked
out.