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Project Management National Conference 2011                                  PMI India




  Project Management Challenges in
  PPPs - the Government as Partner




      Sharmila Chavaly




2|P a g e
 Application of Select Tools of Psychology for Effective Project Management
Project Management National Conference 2011                                                                       PMI India




                                                                                                          Contents



  1 Author’s Profile..................................................................................................................9




3|P a g e
 Application of Select Tools of Psychology for Effective Project Management
Project Management National Conference 2011                                           PMI India




                     The Planning Commission of India has estimated a requirement of one trillion
                     dollars as investment need in core infrastructure sectors in the Twelfth five year
                     plan to sustain an 8.5-9% growth rate. Of the total, fifty percent has to come from
                     the private sector. This projection is double what was assessed for the Eleventh
                     plan of five hundred billion dollars as the total investment requirement, out of
                     which only one third was to come from the private sector. These figures do not
                     include the infrastructure requirements in the social, such as education and
                     health, and other non-core sectors.


                     With recent surveys anticipating huge global shortfalls in the supply of capital for
                     investment in infrastructure1, an increase in the number of public private
                     partnerships (PPPs) is likely to become inevitable in countries like India and
                     there is need for clarity on the role of the government in such a partnership. A
                     little over five years ago, when launching the central government’s PPP policy,
                     Ministry of Finance had identified six basic constraints in the mainstreaming of
                     PPPs:


                     a.   Inadequate availability of long term equity and debt finance;


                     b.   Inadequate capacity in public institutions and public officials to manage PPP
                          processes;


                     c.   Inadequate capacity in the private sector (developer/investors and technical
                          manpower/contractors);


                     d.   Inadequate shelf of bankable infrastructure projects;


                     e.   Inadequate advocacy leading to roadblocks in the acceptance process.


                     Concerted action has been taken by government since then to address most of
                     these issues, by way of creating regulatory and policy structures in most sectors,
                     an “enabling” PPP environment, capacity building powered by technical
                     assistance from the multi-lateral banks, and the standardisation of documents.


                     An area that has, however, come in for scrutiny of late has been that of the role
                     of the government in managing PPP projects. On the one hand, in
                     departments/ministries that have been slow off the starting blocks, unfamiliarity
                     with the structure has led to a piquant situation where PPPs tend to be seen as

1
 “How the growth of emerging markets will strain global finance”, Richard Dobbs, Susan Lund, and Andreas
Schreiner McKinsey Global Institute, December 2010
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    Application of Select Tools of Psychology for Effective Project Management
Project Management National Conference 2011                                              PMI India



                    merely a financing tool so that there is a great reluctance to “let go” or cede
                    management control. There is a suspicion that this would be tantamount to
                    selling out to the private sector and that it is necessary to hold out and resist this
                    insidious process. On the other hand, private partners, including financiers, also
                    view the government with suspicion, seeing an overlap in its dual role as
                    overseer and partner.


                    While such views are generally fuelled by lack of experience with PPPs, backed
                    by the “failure” of some big-ticket PPPs which require bail-outs and,
                    understandably, get more press than the quieter, steady successes, it is also
                    reflective of the misconceptions on the role of the public sector in a PPP by not
                    just the public at large, but by the private partner and, surprisingly, by the public
                    sector itself.


                    It is first necessary to lay down when a PPP is deemed to have failed. Failure,
                    simply put, would be a project in which the laid down outcomes are seen as not
                    having been met. When PPPs are entered into for the provision of public
                    services, the role allocated to the public sector partner is, in the most general
                    sense, to oversee the delivery of services at a pre-defined cost to the level and
                    quality or standard that the government requires the project to provide (the
                    outcomes), and to take over the responsibility for monitoring and enforcing such
                    standards. Pragmatism from years of experience worldwide with PPPs requires
                    acceptance of the fact that there cannot be a 50-50 evening out of the benefits in
                    a PPP project. A good project would be one where the private partner makes
                    good his investment at a price that covers his cost of capital and a reasonable
                    profit while, for the public sector, it is the realization of predefined goals: for both,
                    therefore, there is a stated objective of realizing value for their money2. For the
                    government, which has its own system of oversight, the importance of meeting
                    public policy goals as well as ensuring that legally and contractually the goals of
                    fairness, equity and transparency are met cannot be over-emphasized.


                    Anecdotal evidence from “failed” PPPs in which failure has been attributed to the
                    government, points to the major accusations against the government partner in
                    such cases as being:


                    i.   Red tape and bureaucratic hurdles, expensive delays in clearances, over-
                         caution and a rule-bound approach


                    ii. Skewed risk-sharing in favour of the public sector




2
  “Risk Management, Public Interests And Value For Money In PPP Projects: Literature Review And Case
Studies”; Hossein Darvish, Patrick X.W. Zou, Martin Loosemore, Guo Min (Kevin) Zhang; CRIOCM
International Symposium on “Advancement of Construction Management and Real Estate”, 2006
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    Application of Select Tools of Psychology for Effective Project Management
Project Management National Conference 2011                                           PMI India



                 iii. A conflict of interest in the government’s role as Regulator, leading to its
                      over-interference and also distrust by the private partner.


                 In essence, however, it is these very three accusations that encapsulate the fine
                 line that the government has to toe when it embarks upon a PPP program.


                 Though some accusations of delay appear to be completely justified, from a
                 broader viewpoint the government is ultimately responsible for ensuring that a
                 public good is not squandered, while also ensuring that a certain level of
                 services/assets are made available to the public within pre-defined cost limits.
                 Not all such services will be met through PPPs. However, when the responsibility
                 is to be discharged through concessioning a private partner, the onus is on the
                 government to prove that given the alternative, it was the right decision. This
                 leads the government to first, apportion risks as best as it can to the private
                 partner, at a cost that it has judged reasonable, after rigorous analysis, especially
                 when the lack of a robust public sector comparator can lead to the over-valuation
                 of risks that are transferred to the private sector. It would also take steps to
                 obligate the private partner, through contract, to pay penalties for any shortfalls
                 and, more important, provide for step-in/termination in extreme cases. The
                 starting point therefore is an exhaustive listing of the risks and then apportioning
                 those risks between the private and the public sectors in an optimum manner.


                 In the “balancing” of risks lies the key to the success of the partnership. This
                 entails apportioning the risk to the partner best suited to mitigate the risk. Where
                 a risk can be defined as the likelihood of occurrence of an event that can
                 adversely affect the outcome of the project, if the probability of occurrence and
                 the quantitative impact of the occurrence can be assessed with reference to the
                 asset/service provision, from the government’s point of view, it would mitigate the
                 risks by assessing the costs of retention of the risk vis-à-vis transferring it to the
                 private party. This is not “risk avoidance” but the identification, assessment and
                 optimal management of risks. Contrary to popular belief, mere transfer of all risks
                 to the private partner is not the solution – that could entail costs that would
                 devolve on the government and would have to be built into the financial modeling
                 of the project. The mitigation strategy that the government undertakes analyses
                 the cost of transferring/retaining/ignoring the risk and, based upon the assessed
                 costs, the decision taken to minimize the costs to the government as this
                 translates into better value for money and, ultimately, successful project
                 implementation.


                 The process of preparing a government risk management strategy may require a
                 long lead time in pioneering projects where documents are not yet standardized
                 and the government analyses the pros and cons of the various alternatives ab
                 initio. While failure by a private partner dents his reputation, admittedly an
                 enormous commercial risk, failure by the government partner can have a wider


6|P a g e
 Application of Select Tools of Psychology for Effective Project Management
Project Management National Conference 2011                                                 PMI India



                     impact as damage to the credibility of the government as a partner in a PPP may
                     impact the cost of financing of PPP projects in the country itself.


                     Thereafter, in the “procurement” of the private partner, transparency and equity
                     have to be ensured to prove that no sweetheart deals were struck and that the
                     government did its due diligence. The agreement between the partners would
                     have to be comprehensive and painstakingly explicit, including the foresight to
                     build in conditional re-negotiation clauses where required. The standards of
                     disclosure required are normally stringent where, erring on the side of caution,
                     the government partner can have a tendency to over reach unless convinced of
                     the irrelevance of a requirement. The European Commission, while analyzing
                     PPPs, states that a “ … well-crafted agreement uses checks and balances to
                     create co-dependence and transparency, while enabling all the parties involved
                     to achieve their goals”, that is, a series of checks and balances underlie the
                     agreement between the partners3. The built-in checks, usually by way of
                     independent third party audits, do not take away from the fact that the over-sight
                     role of the public sector partner has to continue as the guardian of the public
                     good.


                     This brings in the third accusation, of overlap in regulatory and “partnering” roles.
                     Many governments implement a PPP through project-specific entities like special
                     purpose vehicles in which they sometimes have a stake or with which the
                     contract is entered into. The role of the government as a partner in the
                     “management” of a PPP project therefore precedes as well as goes well beyond
                     the project itself. It starts with the identification of the project - a decision that will
                     have to withstand the scrutiny of audit and vigilance many years down the line. It
                     continues in the selection of the private partner. It involves participation in the
                     management as mandated by the contract and, when regulatory problems arise,
                     taking on the role of protecting the public interest in front of the regulator. In
                     sectors where independent regulators have been appointed, though they have so
                     far largely been drawn from government ranks they have largely been rated as
                     fair and judgments can, and do sometimes, go against the government, as one of
                     the partners in the PPP.


                     In the Indian context, the infrastructure assets, even if created with private
                     investment and by the private partner, are essentially public sector assets and
                     there is always an element of “public finance”, whether in the form of the
                     underlying land on which the infrastructure is created and/or with an element of
                     grant or foregone public revenues. This brings in the statutory audit issue which,
                     even though not yet settled, is emerging at the centre stage in the PPP debate.
                     Comprehensive guidelines were issued by the Comptroller & Auditor General of
                     India to cover aspects of infrastructure PPPs that require statutory audit as they
                     involve the outgo of public moneys, not as mandated by the Companies Act

3
 “Guidelines for Successful Public Private Partnerships”; Directorate-General Regional Policy, European
Commission, March 2003.
7|P a g e
    Application of Select Tools of Psychology for Effective Project Management
Project Management National Conference 2011                                                  PMI India



                         (which may apply to an SPV set up to deliver a PPP) but customized from best
                         practices worldwide. Central to it is, rightly, the provisions of the Concession
                         Agreement (CA) signed between the two parties to the PPP contract. C&AG’s
                         guidelines4 emphasize the importance of encouraging innovation and risk-taking
                         - that it is “what” has been achieved rather than “how” it has been achieved that
                         is the focus - and also that they “… while promoting accountability should not
                         discourage private sector involvement, investment and innovative management
                         techniques”. The audit perspective would shift from the conventional audit of
                         expenditure at project completion to one that encompasses the estimation of life
                         cycle costs and final project delivery. It would check whether PPP is truly the
                         “best fit” for a project - whether the government will realize “value for money” or
                         conventional public sector funding would have been more efficient. Thereafter is
                         the stage of project implementation and service delivery through the concession
                         period.


                         While the temptation for Audit to over-extend its ambit has to be rightly resisted
                         the government partner would also have to take into account the statutory
                         requirements it has to build into the agreements in keeping with its role as the
                         custodian of public assets. This is where the role of the government as provider
                         of public services and assets becomes mildly fungible with that of a super-
                         regulator (the sovereign) who not only oversees the process of the provision but
                         also partners with the private sector in the delivery of the service.


                         Viewing the government as an equal partner in a PPP is, therefore essentially a
                         flawed concept. The government, by virtue of its basic role as guardian of the
                         public interest and overseer of the public good, will always have a role that is
                         larger than that contractually mandated, more so in PPPs in the social sector like
                         health and education. This in no way detracts from the principle of equity in
                         contracts, given that it is only the government that is ultimately accountable for a
                         failure in good governance.


                         The author is a civil servant. The views expressed are personal.




4
    “Public Auditing Guidelines, PPP in Infrastructure Projects”; Comptroller and Auditor General of India, 2009
8|P a g e
    Application of Select Tools of Psychology for Effective Project Management
Project Management National Conference 2011                                     PMI India




                 1     Author’s Profile

                 Author’s bio: The author is a civil servant with over two decades
                 experience, specializing in the transport sector, financing of infrastructure,
                 PPPs, foreign exchange management and external borrowing. The views
                 expressed are personal.


                 schavaly@nic.in




9|P a g e
 Application of Select Tools of Psychology for Effective Project Management

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  • 1.
  • 2. Project Management National Conference 2011 PMI India Project Management Challenges in PPPs - the Government as Partner Sharmila Chavaly 2|P a g e Application of Select Tools of Psychology for Effective Project Management
  • 3. Project Management National Conference 2011 PMI India Contents 1 Author’s Profile..................................................................................................................9 3|P a g e Application of Select Tools of Psychology for Effective Project Management
  • 4. Project Management National Conference 2011 PMI India The Planning Commission of India has estimated a requirement of one trillion dollars as investment need in core infrastructure sectors in the Twelfth five year plan to sustain an 8.5-9% growth rate. Of the total, fifty percent has to come from the private sector. This projection is double what was assessed for the Eleventh plan of five hundred billion dollars as the total investment requirement, out of which only one third was to come from the private sector. These figures do not include the infrastructure requirements in the social, such as education and health, and other non-core sectors. With recent surveys anticipating huge global shortfalls in the supply of capital for investment in infrastructure1, an increase in the number of public private partnerships (PPPs) is likely to become inevitable in countries like India and there is need for clarity on the role of the government in such a partnership. A little over five years ago, when launching the central government’s PPP policy, Ministry of Finance had identified six basic constraints in the mainstreaming of PPPs: a. Inadequate availability of long term equity and debt finance; b. Inadequate capacity in public institutions and public officials to manage PPP processes; c. Inadequate capacity in the private sector (developer/investors and technical manpower/contractors); d. Inadequate shelf of bankable infrastructure projects; e. Inadequate advocacy leading to roadblocks in the acceptance process. Concerted action has been taken by government since then to address most of these issues, by way of creating regulatory and policy structures in most sectors, an “enabling” PPP environment, capacity building powered by technical assistance from the multi-lateral banks, and the standardisation of documents. An area that has, however, come in for scrutiny of late has been that of the role of the government in managing PPP projects. On the one hand, in departments/ministries that have been slow off the starting blocks, unfamiliarity with the structure has led to a piquant situation where PPPs tend to be seen as 1 “How the growth of emerging markets will strain global finance”, Richard Dobbs, Susan Lund, and Andreas Schreiner McKinsey Global Institute, December 2010 4|P a g e Application of Select Tools of Psychology for Effective Project Management
  • 5. Project Management National Conference 2011 PMI India merely a financing tool so that there is a great reluctance to “let go” or cede management control. There is a suspicion that this would be tantamount to selling out to the private sector and that it is necessary to hold out and resist this insidious process. On the other hand, private partners, including financiers, also view the government with suspicion, seeing an overlap in its dual role as overseer and partner. While such views are generally fuelled by lack of experience with PPPs, backed by the “failure” of some big-ticket PPPs which require bail-outs and, understandably, get more press than the quieter, steady successes, it is also reflective of the misconceptions on the role of the public sector in a PPP by not just the public at large, but by the private partner and, surprisingly, by the public sector itself. It is first necessary to lay down when a PPP is deemed to have failed. Failure, simply put, would be a project in which the laid down outcomes are seen as not having been met. When PPPs are entered into for the provision of public services, the role allocated to the public sector partner is, in the most general sense, to oversee the delivery of services at a pre-defined cost to the level and quality or standard that the government requires the project to provide (the outcomes), and to take over the responsibility for monitoring and enforcing such standards. Pragmatism from years of experience worldwide with PPPs requires acceptance of the fact that there cannot be a 50-50 evening out of the benefits in a PPP project. A good project would be one where the private partner makes good his investment at a price that covers his cost of capital and a reasonable profit while, for the public sector, it is the realization of predefined goals: for both, therefore, there is a stated objective of realizing value for their money2. For the government, which has its own system of oversight, the importance of meeting public policy goals as well as ensuring that legally and contractually the goals of fairness, equity and transparency are met cannot be over-emphasized. Anecdotal evidence from “failed” PPPs in which failure has been attributed to the government, points to the major accusations against the government partner in such cases as being: i. Red tape and bureaucratic hurdles, expensive delays in clearances, over- caution and a rule-bound approach ii. Skewed risk-sharing in favour of the public sector 2 “Risk Management, Public Interests And Value For Money In PPP Projects: Literature Review And Case Studies”; Hossein Darvish, Patrick X.W. Zou, Martin Loosemore, Guo Min (Kevin) Zhang; CRIOCM International Symposium on “Advancement of Construction Management and Real Estate”, 2006 5|P a g e Application of Select Tools of Psychology for Effective Project Management
  • 6. Project Management National Conference 2011 PMI India iii. A conflict of interest in the government’s role as Regulator, leading to its over-interference and also distrust by the private partner. In essence, however, it is these very three accusations that encapsulate the fine line that the government has to toe when it embarks upon a PPP program. Though some accusations of delay appear to be completely justified, from a broader viewpoint the government is ultimately responsible for ensuring that a public good is not squandered, while also ensuring that a certain level of services/assets are made available to the public within pre-defined cost limits. Not all such services will be met through PPPs. However, when the responsibility is to be discharged through concessioning a private partner, the onus is on the government to prove that given the alternative, it was the right decision. This leads the government to first, apportion risks as best as it can to the private partner, at a cost that it has judged reasonable, after rigorous analysis, especially when the lack of a robust public sector comparator can lead to the over-valuation of risks that are transferred to the private sector. It would also take steps to obligate the private partner, through contract, to pay penalties for any shortfalls and, more important, provide for step-in/termination in extreme cases. The starting point therefore is an exhaustive listing of the risks and then apportioning those risks between the private and the public sectors in an optimum manner. In the “balancing” of risks lies the key to the success of the partnership. This entails apportioning the risk to the partner best suited to mitigate the risk. Where a risk can be defined as the likelihood of occurrence of an event that can adversely affect the outcome of the project, if the probability of occurrence and the quantitative impact of the occurrence can be assessed with reference to the asset/service provision, from the government’s point of view, it would mitigate the risks by assessing the costs of retention of the risk vis-à-vis transferring it to the private party. This is not “risk avoidance” but the identification, assessment and optimal management of risks. Contrary to popular belief, mere transfer of all risks to the private partner is not the solution – that could entail costs that would devolve on the government and would have to be built into the financial modeling of the project. The mitigation strategy that the government undertakes analyses the cost of transferring/retaining/ignoring the risk and, based upon the assessed costs, the decision taken to minimize the costs to the government as this translates into better value for money and, ultimately, successful project implementation. The process of preparing a government risk management strategy may require a long lead time in pioneering projects where documents are not yet standardized and the government analyses the pros and cons of the various alternatives ab initio. While failure by a private partner dents his reputation, admittedly an enormous commercial risk, failure by the government partner can have a wider 6|P a g e Application of Select Tools of Psychology for Effective Project Management
  • 7. Project Management National Conference 2011 PMI India impact as damage to the credibility of the government as a partner in a PPP may impact the cost of financing of PPP projects in the country itself. Thereafter, in the “procurement” of the private partner, transparency and equity have to be ensured to prove that no sweetheart deals were struck and that the government did its due diligence. The agreement between the partners would have to be comprehensive and painstakingly explicit, including the foresight to build in conditional re-negotiation clauses where required. The standards of disclosure required are normally stringent where, erring on the side of caution, the government partner can have a tendency to over reach unless convinced of the irrelevance of a requirement. The European Commission, while analyzing PPPs, states that a “ … well-crafted agreement uses checks and balances to create co-dependence and transparency, while enabling all the parties involved to achieve their goals”, that is, a series of checks and balances underlie the agreement between the partners3. The built-in checks, usually by way of independent third party audits, do not take away from the fact that the over-sight role of the public sector partner has to continue as the guardian of the public good. This brings in the third accusation, of overlap in regulatory and “partnering” roles. Many governments implement a PPP through project-specific entities like special purpose vehicles in which they sometimes have a stake or with which the contract is entered into. The role of the government as a partner in the “management” of a PPP project therefore precedes as well as goes well beyond the project itself. It starts with the identification of the project - a decision that will have to withstand the scrutiny of audit and vigilance many years down the line. It continues in the selection of the private partner. It involves participation in the management as mandated by the contract and, when regulatory problems arise, taking on the role of protecting the public interest in front of the regulator. In sectors where independent regulators have been appointed, though they have so far largely been drawn from government ranks they have largely been rated as fair and judgments can, and do sometimes, go against the government, as one of the partners in the PPP. In the Indian context, the infrastructure assets, even if created with private investment and by the private partner, are essentially public sector assets and there is always an element of “public finance”, whether in the form of the underlying land on which the infrastructure is created and/or with an element of grant or foregone public revenues. This brings in the statutory audit issue which, even though not yet settled, is emerging at the centre stage in the PPP debate. Comprehensive guidelines were issued by the Comptroller & Auditor General of India to cover aspects of infrastructure PPPs that require statutory audit as they involve the outgo of public moneys, not as mandated by the Companies Act 3 “Guidelines for Successful Public Private Partnerships”; Directorate-General Regional Policy, European Commission, March 2003. 7|P a g e Application of Select Tools of Psychology for Effective Project Management
  • 8. Project Management National Conference 2011 PMI India (which may apply to an SPV set up to deliver a PPP) but customized from best practices worldwide. Central to it is, rightly, the provisions of the Concession Agreement (CA) signed between the two parties to the PPP contract. C&AG’s guidelines4 emphasize the importance of encouraging innovation and risk-taking - that it is “what” has been achieved rather than “how” it has been achieved that is the focus - and also that they “… while promoting accountability should not discourage private sector involvement, investment and innovative management techniques”. The audit perspective would shift from the conventional audit of expenditure at project completion to one that encompasses the estimation of life cycle costs and final project delivery. It would check whether PPP is truly the “best fit” for a project - whether the government will realize “value for money” or conventional public sector funding would have been more efficient. Thereafter is the stage of project implementation and service delivery through the concession period. While the temptation for Audit to over-extend its ambit has to be rightly resisted the government partner would also have to take into account the statutory requirements it has to build into the agreements in keeping with its role as the custodian of public assets. This is where the role of the government as provider of public services and assets becomes mildly fungible with that of a super- regulator (the sovereign) who not only oversees the process of the provision but also partners with the private sector in the delivery of the service. Viewing the government as an equal partner in a PPP is, therefore essentially a flawed concept. The government, by virtue of its basic role as guardian of the public interest and overseer of the public good, will always have a role that is larger than that contractually mandated, more so in PPPs in the social sector like health and education. This in no way detracts from the principle of equity in contracts, given that it is only the government that is ultimately accountable for a failure in good governance. The author is a civil servant. The views expressed are personal. 4 “Public Auditing Guidelines, PPP in Infrastructure Projects”; Comptroller and Auditor General of India, 2009 8|P a g e Application of Select Tools of Psychology for Effective Project Management
  • 9. Project Management National Conference 2011 PMI India 1 Author’s Profile Author’s bio: The author is a civil servant with over two decades experience, specializing in the transport sector, financing of infrastructure, PPPs, foreign exchange management and external borrowing. The views expressed are personal. schavaly@nic.in 9|P a g e Application of Select Tools of Psychology for Effective Project Management