Able Planet manufactures audio devices for people with hearing impairments. They sell to large retailers and through their own ecommerce site, requiring different fulfillment processes. This led to inefficiencies in their warehouse and errors. Implementing OzLINK Shipping automated shipping processes by integrating with NetSuite and SPS Commerce. This simplified fulfillment, eliminated 4 hours of clerical tasks daily, and provided end-to-end visibility. It supported 100% growth in small package orders with no added staff and allowed processing 20-30 orders per hour at each station.

1. Customer Success Story
© NetSuite 2013. www.NetSuite.com R0313
Able Planet, Inc.
Tunes into Retail with OzLINK
At a Glance:
Able Planet manufactures innovative audio and communication devices for individuals with
All Levels of Hearing™. The company has won over thirty awards in the past five years,
including twenty-five International Consumer Electronics Show awards. Able Planet products
are in high demand, which drives Able Plant to develop a highly efficient distribution business
in the cloud using NetSuite, SPS Commerce, and OzLINK.
The Challenge:
Able Planet serves a number of large retail customers including Costco, Brookstone, BJ’s
Wholesale, Office Max, and SamsClub.com. Additionally, Able Planet sells through their
own eCommerce site, resulting in a mix of fulfillment processes such as drop ship and direct
consumer orders, as well as shipments into the retailers’ warehouse requiring complicated
ASNs and UCC 128 labels. This resulted in the following issues:
• Ensuring the right processes were being followed in regards to packaging label
requirements, different customer ASN requirements, and accurate shipping information
was causing the warehouse to be less efficient and causing errors.
• The manual efforts in keying in shipment data into an EDI portal and duplicating back
into NetSuite was limiting their warehouse throughput and driving wasteful costs.
• The fragmented systems and processes resulted in poor visibility to customer compliance
and made it harder to reconcile questions in the front office.
The Solution:
Able Planet implemented OzLINK Shipping which captures ASN data and generates UCC 128
labels as part of the shipping process. OzLINK achieves this through real time integration with
NetSuite and SPS Commerce. This automation resulted in the following improvements:
• Simplification of the multi-step process required of manual fulfillment
• Elimination of a total of 4 hours of clerical tasks per day
• Creation of an end-to-end process with detailed visibility in NetSuite
Company Name:
Able Planet, Inc.
Industry:
Consumer Electronics
Oz Solutions:
OzLINK Shipping
Applications:
NetSuite, SPS Commerce
Key Benefits:
• Supported 100% growth in
small package orders with
no additional warehouse
and logistics staff
• Ability to process 20-30
small package orders per
hour per shipping station
• Peak fulfillment production
during holiday season
topped out at 1,000
individual small package
orders in an 8 hour shift
• Improved order accuracy
by 15% and fulfillment
rates by 50%, increasing
customer satisfaction and
cutting charge-backs
To find out more, contact NetSuite Inc. at 1-877 NETSUITE or visit www.netsuite.com.
Able Planet was able to manage nearly 4,000 small package orders
during our peak holiday shipping week, which we would never have been
able to achieve without OzLINK.
—Matt Nelson, Supply Chain Manager, Able Planet, Inc.