1. OzLINK Customer Success Story
Able Planet, Inc.
Able Planet Tunes into Retail with OzLINK
At a Glance:
Able Planet manufactures innovative audio and communication devices for individu-
als with All Levels of Hearing™. The company has won over thirty awards in the
past five years, including twenty-five International Consumer Electronics Show “Able Planet was able to manage
awards. Able Planet products are in high demand, which drives Able Plant to devel- nearly 4,000 small package orders
op a highly efficient distribution business in the cloud using NetSuite, SPS Com- during our peak holiday shipping
merce, and OzLINK.
week, which we would never
Industry: Consumer Electronics have been able to achieve
Oz Solutions: OzLINK Shipping without OzLINK,”
Applications: NetSuite, SPS Commerce
Key Benefits: -Matt Nelson, Supply Chain
 Supported 100% growth in small package orders with no addi- Manager, Able Planet, Inc.
tional warehouse and logistics staff
 Ability to process 20-30 small package orders per hour per
shipping station
 Peak fulfillment production during holiday season topped out at
1,000 individual small package orders in an 8 hour shift
 Improved order accuracy by 15% and fulfillment rates by 50%,
increasing customer satisfaction and cutting charge-backs
The Challenge:
Able Planet serves a number of large retail customers including Costco, Brook-
stone, BJ’s Wholesale, Office Max, and SamsClub.com. Additionally, Able Planet
sells through their own eCommerce site, resulting in a mix of fulfillment processes
such as drop ship and direct consumer orders, as well as shipments into the retail-
ers’ warehouse requiring complicated ASNs and UCC 128 labels. This resulted in
the following issues:
 Ensuring the right processes were being followed in regards to packaging
label requirements, different customer ASN requirements, and accurate
shipping information was causing the warehouse to be less efficient and
causing errors.
 The manual efforts in keying in shipment data into an EDI portal and dupli-
cating back into NetSuite was limiting their warehouse throughput and driv-
ing wasteful costs.
 The fragmented systems and processes resulted in poor visibility to cus-
tomer compliance and made it harder to reconcile questions in the front
office.
The Solution:
Able Planet implemented OzLINK Shipping which captures ASN data and gener-
ates UCC 128 labels as part of the shipping process. OzLINK achieves this through
real time integration with NetSuite and SPS Commerce. This automation resulted in
the following improvements:
 Simplification the multi-step process required of manual fulfillment
 Elimination of a total of 4 hours of clerical tasks per day O Z D E VE L OP ME N T , I N C .
 Creation of an end-to-end process with detailed visibility in NetSuite Phone: 508-366-1969
sales@ozdevelopment.com
www.ozdevelopment.com