Presentation to CTAM Business Council

1. SMB Interest in Value Added Network Solutions CTAM Business Council Presentation Bryan Van Dussen 617.942.9401 October 10, 2008

6. 83% of SMBs Cite Convergence & Increased Role for Video Comms What best describes your current/planned converged implementation? (1) Integration of voice and data was the convergence frontier, now maturing SMBs move towards full convergence, as use of video on the network expands (1) Includes all forms of convergence, IP/MPLS, hardware multiplexing, over broadband, etc.

7. Opportunity : Integrated Business Gateway Source: In-Stat ALU SMB Survey, October 2007 % Interested in “Business-Grade Connectivity” bundle

10. Interest in SaaS Business Apps Increases with Business Size Larger SMBs more likely to show interest in SaaS business applications TCO main cause of disinterest for small business

11. Opportunity: Mobile Office is not Just About Wireless % SMBs interested in “Mobile Office” bundle Source: In-Stat ALU SMB Survey, October 2007 Strongest interest & willingness to pay for remote access

12. Interest Levels by Vertical Industry Note: yellow cells represent statistically significant data at 95% confidence interval. 52% 31% 31% 17% 30% 25% 40% Collaboration & Conferencing 45% 63% 56% 61% 65% 61% 52% Business-Grade Connectivity 64% 59% 57% 76% 45% 67% 53% Web Hosting 69% 78% 82% 69% 73% 77% 79% Mobile Office 76% 69% 74% 77% 87% 70% 76% Data Back Up & Disaster Recovery 108 32 117 166 158 155 271 n = Gov’t / Not for Profit Field Service Constr. Retail Health-care Mfg Prof Svces