Key things you need to know on consumer confidence, key behavioral, tech, e-wallet & esports trends in Malaysia. www.oppotus.com

1. 1
MALAYSIANS
ON MALAYSIA
ESSENTIAL INSIGHTS INTO CONSUMER CONFIDENCE,
BEHAVIOURAL, TECH & E-WALLET TRENDS IN MALAYSIA
2Q 2023

2. 2
MYCI REMAIN STABLE IN
Q2’2023
WELCOME TO
MALAYSIANS
ON MALAYSIA
The Malaysian Confidence Index
(MYCI), an essential pulse check of
the nation, reflects Malaysia’s
adaptability and economic resilience.
Holding steady at 130 points in Q2’23,
amidst a backdrop of global economic
fluctuations, the MYCI underscores
the nation's strength and its adept
responses to various challenges.
If you're eager to dive deeper into the
numbers and gain a more nuanced
understanding of the forces shaping
the future of business and finance,
don't hesitate to contact us at
theteam@oppotus.com.
E-WALLET ADOPTION
RESURGES
After a period of stagnation, the e-
wallet landscape in Malaysia is once
again vibrant, marking an uplift in
usage to 51%. This resurgence can
be attributed to a populace that is
increasingly finding equilibrium in the
digital realm.
STRENGTHENING OF
FINANCIAL INDICATORS
Paired with evolving indicators of
financial well-being and underpinned
by strategic governmental initiatives,
the nation exhibits an unwavering
commitment to steady growth. As the
calendar pages turn, Malaysians have
reasons to maintain their optimism,
anticipating a future marked by
balanced progress and economic
fortitude.
ECONOMY INDICATORS
HIT ALL-TIME HIGH
Malaysia's economic storyline has
been one of stabilization and
steadfastness. The Malaysian
Confidence Index (MYCI) stands as a
testament to this, reflecting a robust
130 points in Q2’23. This consistency,
even amidst subtle fluctuations,
accentuates Malaysia's resilient
economic fabric.
Our 'Malaysians on Malaysia' research
endeavors to discern contemporary
market dynamics and capture the
nation's prevailing pulse. Since its
inauguration in 2018, the study has
reliably elucidated the sentiments of
Malaysians.

3. 4
o In the first quarter of 2023, the Malaysian
Confidence Index (MYCI) impressively peaked at
132 points. However, by the subsequent quarter,
Q2’23, the MYCI stabilized itself at 130 points. This
subtle decline, while noteworthy, isn't cause for
alarm. Periods of stabilization in financial indices
are not just common but often indicative of
underlying strategic shifts.
100
MALAYSIA CONFIDENCE INDEX (MYCI)
118
109 111 110
125
117
126
101
106 109 106
114
92
109
93
106 108
120
115
132130
2Q18 3Q 4Q 1Q19 2Q 3Q 4Q 1Q20 2Q 3Q 4Q 1Q21 2Q 3Q 4Q 1Q22 2Q 3Q 4Q 1Q23 2Q
Source: Oppotus 2Q2023

4. 6
CURRENT FINANCIAL WELL-BEING
In Q2’23, the Current Financial Well-
Being Index showcased a positive
trajectory, rising from 129 points in the
previous quarter to 136 points, marking an
uplift of 7 points. This promising surge is
primarily attributed to the rakyat's growing
trust in the government's ongoing
initiatives. These measures, aimed at
stabilizing the prices of essential
commodities like vegetables, meat, and
eggs, resonate deeply with the
fundamental needs of the populace. The
impact of these efforts extends to a
broader spectrum, influencing the pricing
of domestic goods.
Monthly Household Income
Location
Current state of financial well-being
152
139
147
129
116
145
135
140
107
130
134
143
131132
119
129
136
0
50
100
150
200
2Q19 4Q19 2Q20 4Q20 2Q21 4Q21 2Q22 4Q22 2Q23
138
131
135
0
50
100
150
200
2Q19 4Q19 2Q20 4Q20 2Q21 4Q21 2Q22 4Q22 2Q23
RM4,501-RM7,000 RM7,001-RM10,000
RM10,001 and above
140
133
150
103
0
50
100
150
200
2Q19 4Q19 2Q20 4Q20 2Q21 4Q21 2Q22 4Q22 2Q23
KL/PJ Penang JB Kuantan
*Kuantan was not included for 2Q2021
Source: Oppotus 2Q2023

5. 7
OUTLOOK ON FINANCIAL WELL-BEING NEXT 12 MONTHS
...This fervent growth, by the second
quarter, achieved a stabilization
marked by a modest ascent, moving
from 140 to 142 points.
Monthly Household Income
Location
Financial well-being next 12 months
149
155
143
153
145145141
147
132
147
120
128129
138
122
140142
0
50
100
150
200
2Q19 4Q19 2Q20 4Q20 2Q21 4Q21 2Q22 4Q22 2Q23
145
135
142
0
50
100
150
200
2Q19 4Q19 2Q20 4Q20 2Q21 4Q21 2Q22 4Q22 2Q23
RM4,501-RM7,000 RM7,001-RM10,000
RM10,001 and above
137
133
170
110
0
50
100
150
200
2Q19 4Q19 2Q20 4Q20 2Q21 4Q21 2Q22 4Q22 2Q23
KL/PJ Penang JB Kuantan
*Kuantan was not included for 2Q2021
Source: Oppotus 2Q2023

6. 8
SPEND ON MAJOR PURCHASES
o The Spend on Major
Purchases index exhibited a
marginal dip, moving from 127 to
126 points. This decrement can
be linked to a confluence of
factors, the most dominant being
the waning strength of the
Ringgit, against the US Dollar
within the year.
Monthly Household Income
Location
Good time for major purchases
99
93
111
73
95 96 98 101
72
101
88
110
93
130
116
127126
0
50
100
150
200
2Q19 4Q19 2Q20 4Q20 2Q21 4Q21 2Q22 4Q22 2Q23
123
128
135
0
50
100
150
200
2Q19 4Q19 2Q20 4Q20 2Q21 4Q21 2Q22 4Q22 2Q23
RM4,501-RM7,000 RM7,001-RM10,000
RM10,001 and above
127
136
125
110
0
50
100
150
200
2Q19 4Q19 2Q20 4Q20 2Q21 4Q21 2Q22 4Q22 2Q23
KL/PJ Penang JB Kuantan
*Kuantan was not included for 2Q2021
Source: Oppotus 2Q2023

7. 9
CURRENT STATE OF ECONOMY
o Malaysia's Current State of the
Economy has experienced a
mild ebb, retracting from 132
points to more reserved 129
points. One of the pivotal factors
underpinning this shift is the
country's second-quarter annual
growth.
Monthly Household Income
Location
State of economy now vs. last year
109
98
114
63
80
69
83 87
71
79
58
77
100
108
116
132
129
0
50
100
150
200
2Q19 4Q19 2Q20 4Q20 2Q21 4Q21 2Q22 4Q22 2Q23
130
130
123
0
50
100
150
200
2Q19 4Q19 2Q20 4Q20 2Q21 4Q21 2Q22 4Q22 2Q23
RM4,501-RM7,000 RM7,001-RM10,000
RM10,001 and above
123
132
135
127
0
50
100
150
200
2Q19 4Q19 2Q20 4Q20 2Q21 4Q21 2Q22 4Q22 2Q23
KL/PJ Penang JB Kuantan
*Kuantan was not included for 2Q2021
Source: Oppotus 2Q2023

8. 10
STATE OF ECONOMY NEXT 12 MONTHS
o …From a robust 132 points in
the first quarter, there was a
pronounced descent to 119
points by Q2’23. This trend was
resonant across all three income
brackets.
Monthly Household Income
Location
State of economy next 12 months
119
100
116
87
92 91
84
99
77
86
63
72
88 90
99
132
119
0
50
100
150
200
2Q19 4Q19 2Q20 4Q20 2Q21 4Q21 2Q22 4Q22 2Q23
123
114
107
0
50
100
150
200
2Q19 4Q19 2Q20 4Q20 2Q21 4Q21 2Q22 4Q22 2Q23
RM4,501-RM7,000 RM7,001-RM10,000
RM10,001 and above
107
131
145
76
0
50
100
150
200
2Q19 4Q19 2Q20 4Q20 2Q21 4Q21 2Q22 4Q22 2Q23
KL/PJ Penang JB Kuantan
*Kuantan was not included for 2Q2021
Source: Oppotus 2Q2023

9. 11
NOTABLE ACTIVITIES PAST 3 MONTHS
Online Shopping, %
Making online purchases from e-commerce
sites (e.g. Shopee, Lazada)
36 35 31
49 48 46 53 57 60 56
37 45 36 32 31 33
21
2Q19 4Q19 2Q20 4Q20 2Q21 4Q21 2Q22 4Q22 2Q23
Making purchases from live streaming
(e.g. FB live, etc.)
18 15
23 22 15 12 12
20 13 16
8 8
3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23
Apply for banking products online
(e.g. credit card, loans, etc.)
8 10 10 6 6 7 9 5 12 6 8 8 13 11 8 8 8
2Q19 4Q19 2Q20 4Q20 2Q21 4Q21 2Q22 4Q22 2Q23
Online Banking & Insurance, %
Purchased insurance products online
(e.g. car, fire, etc.)
Online Gaming, % E-Wallet, %
18 17 22 22 16 10
22 16 14 14 12 7
3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23
Play online games
(ALL devices)
Making payments through e-wallet
(digital wallet)
22 27
38
63 49 60 56 67 54 66 67 68 66 55 45
31
51
2Q19 4Q19 2Q20 4Q20 2Q21 4Q21 2Q22 4Q22 2Q23
Wearables, %
Used wearables (e.g. smart watch,
smart shoes, health, etc.)
13 15
29 23 21 24
16 17 22 24
44 35 30 28
14 12 10
2Q19 4Q19 2Q20 4Q20 2Q21 4Q21 2Q22 4Q22 2Q23
Source: Oppotus 2Q2023
10 10 13
4
16 10 10 12 14 14 9 16 12 10 11 12 8
2Q19 4Q19 2Q20 4Q20 2Q21 4Q21 2Q22 4Q22 2Q23

10. 12
NOTABLE ACTIVITIES PAST 3 MONTHS (CONT.)
International travel
(outside Malaysia)
Having a meal at convenience
stores/petrol marts
Travel, %
47 46 50
37
6
34 39
23
12 5
72
50 43 36
25
40
28
2Q19 4Q19 2Q20 4Q20 2Q21 4Q21 2Q22 4Q22 2Q23
18 17 17
7 0 1 1 1 3 0 0 0
10 4
14 10 11
2Q19 4Q19 2Q20 4Q20 2Q21 4Q21 2Q22 4Q22 2Q23
Domestic travel
(within Malaysia)
Purchase meal takeaway from
convenience stores/petrol marts
Eating OOH, %
49
37
51 58
30 34
19 16
3Q21 4Q21 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23
22
38
25 31 20 30 30 40 40
24 24 19 27 27 25 25 24
2Q19 4Q19 2Q20 4Q20 2Q21 4Q21 2Q22 4Q22 2Q23
Food Delivery, %
Order food directly from merchant’s food
delivery app (e.g. McDonald’s, KFC, etc.)
Order food through third party food
delivery app (e.g. Grab, foodpanda, etc.)
61 66 58 63
37 46 52 65 56 51 55 56
44 46
22 26 24
2Q19 4Q19 2Q20 4Q20 2Q21 4Q21 2Q22 4Q22 2Q23
38
11 12
40
24
36
14 22
3Q21 4Q21 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23
Source: Oppotus 2Q2023

11. 13
E-WALLET LANDSCAPE IN MALAYSIA
2017 2018 2019 2020 2021 2022 2023
Q1
JAN
FEB
MAR
Q2
APR
MAY
JUN
Q3
JUL
AUG
SEP
Q4
OCT
NOV
DEC
EXIT
EXIT
Source: Oppotus 2Q2023

12. 14
22
27
38
62
49
60
56
67
54
66 67 68 66
55
45
31
51
2Q19 3Q19 4Q19 1Q20 2Q20 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23
E-WALLET USAGE
Used e-wallet in last 3 months? (Yes, %)
e-Penjana Campaign
31 Jul-30 Sep 2020
(RM50)
e-Tunai Rakyat
Campaign
15 Jan-14 Mar 2020
(RM30)
263.0 268.5 263.2
216.6
2021 2022 1Q2023 2Q2023
Average monthly e-wallet spending
(RM)
Source: Oppotus 2Q2023

13. 15
Debit Card
PAYMENT MODE IN PHYSICAL TRANSACTIONS
36
20
0
28
3
13
37
20
15
11 10
7
43
21
18
5
7
5
49
17
15
8
6 5
0
%
*New question since 4Q22 **New question since 2Q23
Source: Oppotus 2Q2023
2Q’23
3Q’22, 4Q, 1Q23
Significantly lower at 95% CL (vs. 4Q’22)
Significantly higher at 95% CL (vs. 4Q’22)
Bank
Transfer*
Credit Card
E-wallet QRPay
Bank App**
Cash

14. 16
33
9
0
0
20
40
60
80
100
2Q20 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23
E-WALLET USAGE – BY BRAND
%
Top 5 e-wallets used
90
48
35
57
44
0
20
40
60
80
100
2Q20 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23
Source: Oppotus 2Q2023

15. 19
WHERE ARE E-WALLETS BEING USED?
56
53 52
47
31
23
16
13 12 11 11
6 5
0
20
40
60
80
100
2Q21, 3Q, 4Q, 1Q22, 2Q, 3Q, 4Q, 1Q23 2Q23
Transportation
Groceries F&B
CVS
Food
Delivery
Bill
Payments
Mobile
Reloads
Petrol
E-commerce
Purchase
Movie
Tickets
Hotels
Gaming
Flight
Tickets
%
Source: Oppotus 2Q2023

16. 29
92
73
39
39
32
30
29
24
19
16
BANK APP USAGE – BY BRAND
MAE/ Maybank2u MY
CIMB Clicks Malaysia
HLB Connect Mobile Banking
RHB Mobile Banking
allianceonline Mobile
PB engage MY
AmOnline
Be U by Bank Islam
OCBC Malaysia Mobile Banking
HSBC Malaysia
Source: Oppotus 2Q2023
%

17. 31
34 36
40
56
71
45
54
62
48
44
50
59 57
60
67
72
42
45
0
50
100
1Q19 2Q19 3Q19 4Q19 1Q20 2Q20 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23
INTENTION TO USE E-WALLET IN THE NEXT 6 MONTHS
%
*This question is referring to Malaysians who are NOT using e-wallets
Source: Oppotus 2Q2023

18. 32
TECH TRENDS
Source: Oppotus 2Q2023
12
61 64
53
60
78 74 70 70
65
58
50
44
4Q20 2Q21 4Q21 2Q22 4Q22 2Q23
13
68 65
60 59
74 77
72 72 70
60 56 56
4Q20 2Q21 4Q21 2Q22 4Q22 2Q23
27
74
67
62
57
81
93
72
81
76
71 69 65
4Q20 2Q21 4Q21 2Q22 4Q22 2Q23
11
60 56 53 52
68
61
68
62 66
56
48 45
4Q20 2Q21 4Q21 2Q22 4Q22 2Q23
12
60
51 48
64
76
63
73
68
61
55
48 46
4Q20 2Q21 4Q21 2Q22 4Q22 2Q23
16
74 73 72
67
84
78
86
81 78
72
67
60
0
25
50
75
100
4Q20 2Q21 4Q21 2Q22 4Q22 2Q23
Cryptocurrency
(e.g. Bitcoin, Ethereum, etc.)
FinTech E-sports
Blockchain
%
12
73 70
61
66
81 85
70
78
68
61
56 51
0
25
50
75
100
4Q20 2Q21 4Q21 2Q22 4Q22 2Q23
Virtual Reality (VR) Artificial Intelligence (AI) Augmented Reality (AR)
%
Non-fungible token (NFT)
10
47
56
77
85
72 70 68
62
52
45
2Q21 4Q21 2Q22 4Q22 2Q23

19. 33
OWN ANY CRYPTOCURRENCY?
Source: Oppotus 2Q2023
28
22
30
23
26
14
39 38
31
33
41
39
20
34
25
37 36
31
26
0
10
20
30
40
50
60
4Q18 1Q19 2Q19 3Q19 4Q19 1Q20 2Q20 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23
Yes, %

20. 34
TYPES OF CRYPTOCURRENCY OWNED
Source: Oppotus 2Q2023
11
8 8 7 6
4 4 3 2 1
0
10
20
30
40
50
Bitcoin Bitcoin Cash ENJ
Dogecoin
4Q20, 1Q21, 2Q, 3Q, 4Q, 1Q22, 2Q, 3Q, 4Q, 1Q23 2Q23
%
Litecoin Ethereum NEM NEO Dash
XRP

21. 39

22. 40
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