Rebecca Kemp, Team leader at GDS presents at the Fourth Social Digital Symposium 24 January 2013

1. Rebecca Kemp
Team Leader – Policy
Government Digital Service
@RebeccaGDS

2. 1. Digital by default
2. Assumptions
3. Implications

3. 1. Digital by default
2. Assumptions
3. Implications

4. gov.uk/digitalstrategy

5. Government Digital
Strategy

6. Departmental Digital
Strategies

7. Approach to Assisted
Digital

8. Digital Landscape
Research

9. Digital Efficiency
Report

10. By digital by default, we mean
digital services that are so
straightforward and
convenient that all those who
can use them will choose to
do so whilst those who can’t*
are not excluded

11. * The people who can’t are
the 18% of UK adults who are
offline, and people who are
online but who have limited
digital capability

12. Assisted digital isn’t a
channel or a thing. It will
be different for different
services but basically…

13. Someone will put your
data into the digital
service on your behalf, or
help you put your data into
the digital service yourself

14. And you will access this
face to face, by phone, or
in another non-digital way

15. Departments will put it in
place for their services
GDS will support them
and co-ordinate

16. 1. Digital by default
2. Assumptions
3. Implications

17. Digital can improve
services for users and
save money

18. 82% of UK adults are
online

19. We build the services
around user needs, and
that includes existing
digital capability

20. People who are online will
be able and willing to use
straightforward and
convenient digital services

21. If people do lots of other
stuff digitally, they will
want to do government
stuff digitally too

22. Government will be able
to make straightforward
and convenient digital
services

23. 1. Digital by default
2. Assumptions
3. Implications

24. How can we use assisted
digital to increase digital
inclusion?

25. What works in digital
inclusion?

26. What can we learn from
practice and research for
assisted digital?

27. The end
Any questions?

28. Rebecca Kemp
Team Leader – Policy
Government Digital Service
@RebeccaGDS