OVCN Inventory of Resources Related to Engaging New Canadians as Volunteers

OVCN Inventory:
Resources Related to
Engaging New Canadians as Volunteers
Prepared by: Louise Chatterton Luchuk
Date: May 2008
Funded by:

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Table of Contents
Introduction..................................................................................................................................................10
Top Choices for Accessible Resources for Practitioners ............................................................................11
Alphabetical Listing of Resources ...............................................................................................................13
Electronically Accessible.....................................................................................................................13
1. Annotated Bibliography (CDN) 13
Keywords: Diversity Promotion, Organizational Culture, Support
2. Beating the Drum of International Volunteering?: Exploring Motivations to Volunteer amongst
Black and Asian Communities 13
Keywords: Motivations
3. Beyond Political Correctness: Discovering the Benefits of Board Diversity 14
Keywords: Board
4. Board Diversity Training: A Toolkit (CDN) 14
Keywords: Boards, Diversity Promotion, Tip/Tool
5. Board Mentoring Handbook (CDN) 14
Keywords: Board
6. Brokering Change Report (CDN) 15
Keywords: Barriers
7. Building Board Diversity 15
Keywords: Board
8. Building Caring Communities: The Contributions of Immigrant Volunteers (CDN) 16
Keywords: Barriers, Motivations, Perceptions, Research
9. “Can Volunteer Work Help Me Get A Job In My Field?”: on Learning, Immigration and Labour
Markets (CDN) 16
Keywords: Research
10. Changing World of Volunteer Management. A Practical Guide to Cultural Diversity in
Volunteer Management, The (CDN) 16
Keywords: Profile, Support
11. Country Report – Volunteering in Columbia 17
Keywords: Profile
12. Country Report – Volunteering in the Czech Republic 17
Keywords: Profile
13. Country Report – Volunteering in Venezuela 18
Keywords: Profile
14. Country Report – Volunteering in Zambia 18
Keywords: Profile
15. Creating a More Inclusive Voluntary Sector: A Focus on Diversity (CDN) 18
Keywords: Recruitment, Support, Tip/Tool

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16. Cultural Audit: Report of the HACC and Volunteers from Diverse Cultural Backgrounds
Project19
Keywords: Recruitment, Support
17. Cultural Diversity and High School Community Service: The Relationships between Ethnicity
and Students’ Perceptions 20
Keywords: Perceptions, Research
18. Culturally Diverse Youth and Volunteerism: How to Recruit, Train and Retain Culturally
Diverse Youth Volunteers (CDN) 20
19. Diverse Appeal 20
Keywords: Diversity Promotion
20. Diversify! 21
Keywords: Barriers, Diversity Promotion, Profile, Recruitment
21. Diversifying the Volunteer Base: Latinos and Volunteerism 21
Keywords: Recruitment
22. Diversity and Volunteering Go Hand in Hand 22
23. Diversity and Volunteerism: Deriving Advantage from Difference 22
24. Diversity Awareness Group Training Exercises 23
25. Diversity in Governance: A Toolkit for Inclusion on Nonprofit Boards (CDN) 23
Keywords: Board, Policy and Procedures, Tip/Tool
26. Diversity in Volunteering 23
Keywords: Barriers, Diversity Promotion
27. Diversity Resources 24
28. Drawing on the Widest Pool of Talent and Generosity: Diversity vs. Inclusion 24
Keywords: Barriers, Organizational Culture, Recruitment
29. Embracing Diversity 25
Keywords: Organizational Culture
30. Enhancing Volunteer Participation with the Ethno-Cultural Community (CDN) 25
Keywords: Motivations, Support
31. Equitable Treatment of Immigrant/Visible Minority Women as Employees and Volunteers in
the Alberta Voluntary Sector (CDN) 26
Keywords: Barriers, Research
32. Ethnic Communities in Canada from a Governance Perspective: Unity in Diversity? (CDN) 26
Keywords: Research
33. Ethnicity, Social Cohesion and Social Integration in Toronto, Canada (CDN) 26
Keywords: Research

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34. Ethnicity, Voluntary Behaviour, and Social Integration (CDN) 27
Keywords: Research
35. Examining Community Engagement in Faith Communities (CDN) 27
Keywords: Barriers, Motivations
36. Experiences and Perceptions of Volunteering in Indigenous and Non-English Speaking
Background Communities 28
Keywords: Perceptions, Policy and Procedures, Research
37. Facilitator Guide to Encourage Newcomer Voluntarism (CDN) 28
Keywords: Barriers, Recruitment, Tip/Tool
38. Finding Paid and Volunteer Work in the Environment (CDN) 29
39. Finding Their Voice: Civic Engagement among Aboriginal and New Canadians (CDN) 30
40. From Barriers to Bridges – Involving a Broader Range of Volunteers 30
Keywords: Barriers, Recruitment, Support
41. From Charity to Community Building – Volunteer Service in Hong Kong, China 31
Keywords: Profile
42. Get it Right from the Start: Volunteer Policies – the Key to Diverse Volunteer Involvement 31
Keywords: Barriers, Policy and Procedures, Recruitment, Support
43. Giving and Volunteering of New Canadians, The (CDN) 31
Keywords: Barriers, Motivations, Research
44. GoldStar Website 32
Keywords: Diversity Promotion, Recruitment, Support, Tip/Tool
45. Hispanic American Volunteering 32
46. Hot Topic: In from the CALD! 33
Keywords: Diversity Promotion, Organizational Culture, Tip/Tool
47. Immigrant and Visible Minority Women in the Non-Profit Sector as Volunteers and Paid
Workers (CDN) 33
Keywords: Research
48. Immigrant Women as Volunteers: Benefits for Charitable and Nonprofit Organizations 34
49. Immigrant Women…Why Volunteer? (CDN) 34
Keywords: Tip/Tool
50. INVOLVE Project 34
Keywords: Barriers, Policy and Procedures, Support
51. Involving Volunteers from Culturally and Linguistically Diverse Backgrounds – Take a Closer
Look 35
Keywords: Diversity Promotion, Organizational Culture, Recruitment
52. Involving Volunteers from Underrepresented Groups 35

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Keywords: Barriers, Research, Support
53. Making Connections: Social and Civic Engagement among Canadian Immigrants (CDN) 36
54. Making Everyone Feel at Home – Parts 1 & 2 36
Keywords: Diversity Promotion, Organizational Culture
55. Meaning of “Volunteering” to New Canadians in Ottawa: Implications for Managers of
Volunteer Resources, The (CDN) 37
Keywords: Perceptions
56. Migrant and Ethnic Minority Volunteering (MEM-VOL) 37
Keywords: Research, Support
57. Multicultural Volunteer Programs: A Self-Assessment Tool (CDN) 38
Keywords: Tip/Tool
58. National Survey of Australian Volunteers from Diverse Cultural and Linguistic Backgrounds..............................
Keywords: Research
59. New Canadians as Volunteers: Experiencing Canada and Community (CDN) 39
60. New Canadian’s First Decade of Volunteering, A (CDN) 39
Keywords: Barriers, Organizational Culture, Recruitment, Research, Support
61. Part of Society: Refugees and Asylum Seekers Volunteering in the UK, A 40
Keywords: Diversity Promotion, Support, Tip/Tool
62. Participation in the Voluntary Sector – Response to Denise Helly workshop (CDN) 40
Keywords: Research
63. Perceptions, Attitudes, and Motivations of New Canadians Regarding Volunteerism:
Research Report (CDN) 41
Keywords: Barriers, Motivations, Perceptions, Recruitment, Research
64. Practical Guide to Involving Volunteers from Diverse Cultural and Language (CALD)
Backgrounds in Your Organisation 41
Keywords: Diversity Promotion, Recruitment, Support, Tip/Tool
65. Questioning Volunteer Management (CDN) 42
Keywords: Diversity promotion, Support
66. Reaching Out to Spanish-Speaking Volunteers: A Guide to More Inclusive Community
Building 42
Keywords: Profile, Perceptions, Recruitment, Support
67. Recipe for Diversity Success 43
Keywords: Diversity Promotion, Support
68. Recruiting and Supporting Latino Volunteers 43
Keywords: Profile, Recruitment, Support
69. Recruiting Diverse Seniors as Tutors 43
70. Recruiting Diverse Volunteers 44

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71. Recruiting Diverse Volunteers 44
72. Recruitment and Retention of Culturally and Linguistically Diverse Volunteers in HACC
Services 45
Keywords: Barriers, Recruitment, Support, Tip/Tool
73. Refugee Women – from Volunteers to Employees: a Research Project on Paid and Unpaid
Work in the Voluntary Sector and Volunteering as a Pathway into Employment 45
Keywords: Barriers, Policy and Procedures, Tip/Tool
74. Research about Muslim Youth’s Experiences of and Attitudes towards Volunteering 46
Keywords: Barriers, Motivations, Perceptions, Profile, Research, Tip/Tool
75. Research Report: Connecting Volunteers with Community (CDN) 46
Keywords: Recruitment, Research, Support
76. Review of Volunteerism in Peel (CDN) 47
Keywords: Research
77. Role of Ethnic Congregations in Volunteering: A Research Report, The (CDN) 47
78. Seeking ‘Canadian Experience’: The Informal Learning of New Immigrants as Volunteer
Workers (CDN) 48
Keywords: Research
79. Settlement.Org website (CDN) 48
Keywords: Support
80. Sharing Holiday Traditions and Diversity at an In-Service Training 48
Keywords: Tip/Tool
81. Strategy for Involving Young Black and Minority Ethnic Volunteers 49
82. Stronger Together: Recruiting and Working with Ethnocultural Volunteers (CDN) 49
83. Subject Guide: Involving Volunteers from Culturally & Linguistically Diverse Backgrounds 50
Keywords: Policy and Procedures, Recruitment, Support
84. Submission in Response to the Department for Victorian Communities Discussion Paper:
Patterns of Volunteering 50
85. Supporting Volunteering Activities in Australian Muslim Communities, Particularly Youth 50
Keywords: Perceptions, Profile, Recruitment, Research
86. Targeted Recruitment of Black & Minority Ethnic Volunteers 51
Keywords: Recruitment, Tip/Tool
87. Tools for Improving Your Board’s Diversity 51
Keywords: Board

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88. Training Manual: Recruiting and Supporting Volunteers from Diverse Cultural and Language
Backgrounds 52
Keywords: Organizational Culture, Recruitment, Support
89. Translated Resources for Volunteering 52
90. Understanding Canadian Volunteers: Using the National Survey of Giving, Volunteering and
Participating to Build your Volunteer Program (CDN) 53
Keywords: Perceptions, Recruitment, Research, Support
91. Untapped Resources: The New Canadian Volunteer (CDN) 53
Keywords: Support, Tip/Tool
92. Valuing Volunteers: The Value of Volunteering for Refugees and Asylum Seekers 53
93. Voluntary and Social Participation by People of Immigrant Origin: Overview of Canadian
Research (CDN) 54
Keywords: Research
94. Volunteering among Ethnocultural Seniors Who Are New to Canada: Supporting and
Celebrating a Valuable Contribution (CDN) 54
Keywords: Barriers, Profile, Recruitment, Research, Support
95. Volunteering among Groups Deemed at Risk of Social Exclusion 55
96. Volunteering and Ethnic Communities: A Dialogue with Ethnic Communities 55
Keywords: Barriers
97. Volunteering at Leadership Levels: A Resource for Prospective and Current Board Members
(CDN) 56
Keywords: Board
98. Volunteering Fact Sheets 56
99. Volunteering Fact Sheets in 12 different languages 57
Keywords: Tip/Tool
100. Volunteering for All? Exploring the Link between Volunteering and Social Exclusion 57
Keywords: Barriers, Diversity Promotion, Research
101. “Volunteering for New Canadians” Pamphlet (CDN) 57
102. Volunteering In Canada: Practical Findings from Research, 2000 – 2007 (CDN) 58
103. Volunteering – Pathway to Inclusion (CDN) 58
Keywords: Diversity Promotion, Organizational Culture, Policy and Procedures, Support
Tip/Tool
104. Volunteering Worldwide 2001 59
Keywords: Profile
105. Volunteering, Diversity, and Inclusion (CDN) 59

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106. Volunteering in Different Languages 60
Keywords: Tip/Tool
107. Volunteerism in Islam 60
Keywords: Profile
108. Volunteerism in Nepal 61
Keywords: Profile
109. Volunteerism Worldwide: News, Views and Resources 61
Keywords: Profile
110. Welcoming Multi-Ethnic Volunteers: Top Tips 61
111. Youth Volunteering in Canada: Reflections on the Ethnic Dimension 62
Keywords: Research
Books .....................................................................................................................................................63
1. A-Z of Volunteering and Asylum, The 63
2. Building Board Diversity 63
3. Kaleidoscopic Organizations: Diversity and Inclusivity: A Framework (CDN) 63
4. Making Diversity Meaningful in the Boardroom 64
5. Managing Volunteer Diversity: A Rainbow of Opportunity 1990s Guide to Innovative
Volunteer Program Management 64
6. My Time, My Community, Myself 65
7. Values of Volunteering: Cross-Cultural Perspectives (Nonprofit and Civil Society Studies),
The 65
Journal/Subscription-based Resources.............................................................................................66
1. Achieving Greater Social Inclusion through Volunteering 66
2. Beyond Representation: Building Diverse Board Leadership Teams 66
3. Building Board Diversity: A Case Study of the Western Affiliates of Planned Parenthood
Federation of America 66
4. Celebrating Diversity: Experiences and Perceptions of Volunteering in Indigenous and non-
English Speaking Background Communities 67
5. Creating a Culturally Competent Volunteer Program 67
6. Diversity: Who Should Sit at Your Table? 68
7. Diversity Continuum 68
8. Diversity and Volunteerism: Deriving Advantage from Difference 68
9. Five Reasons for Nonprofit Organizations to Be Inclusive 69

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10. Individualism and Good Works: Cultural Variation in Giving and Volunteering Across the
United States 69
11. Motivational Differences between Black and White Volunteers 70
12. Multicultural Volunteering: Reflections on the Salad Bowl Approach 70
13. Multi-Faceted Look at Diversity: Why Outreach Is Not Enough, A 70
14. Professional Development Model for Ethnoculturally Diverse Volunteer Programs:
Components of a Training Program for Understanding and Valuing Diversity, A 71
15. Race and Formal Volunteering: The Differential Effects of Class and Religion 71
16. Richness in Diversity (CDN) 72
17. Volunteering in a Culturally Diverse Context: Implications for Program Designers and
Managers 72
18. Who Is That? An Interactive Exercise to Explore Perceptions 72

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Introduction
In 2007, the Ontario Volunteer Centre Network (OVCN) sought and received funds from the Ontario
Ministry of Citizenship and Immigration (MCI) for a two year project entitled: Building Stronger
Organizations (in Ontario’s small to medium sized organizations) through volunteer centre services and
engaging newcomers as volunteers. One of the first deliverables (May 2008) in the project is this
inventory of resources related to engaging new Canadians as volunteers with the goal to increase
awareness and understanding of resources available to support ethno-cultural volunteers in Ontario.
The Inventory is divided into three sections:
1. Electronically accessible resources – PDFs and Internet-based resources that can be accessed
at no cost
2. Books – a selection of relevant books with information about how to order the books
3. Journal/subscription-based resources – resources available only with a paid subscription
(including academic journals on volunteer management) with information about how to subscribe
A few notes about the Inventory:
• All hyperlinks were active as of 23 May 2008.
• Inventory resources that come from Canadian sources are identified by (CDN) at the end of
the title.
• In the case of older publications (e.g. early 1990s and older) only some were included in the
Inventory due to the prominence of the author or the source of the information.
• While this is a print listing of resources, the Inventory has been shared with the “Advancing
Cultural Diversity in Volunteer Management” project (another MCI funded project)
coordinated by the Social Planning Council of Peel. Therefore, the Inventory resources can
also be searched and accessed online through their project website
(www.culturaldiversityandvolunteers.ca).
• Each free, electronically accessible entry in this Inventory includes a list of keyword(s). For
quick reference, the keywords are also included up in the Table of Contents. The following is
a complete alphabetical listing of keywords used:
- Barriers
- Board
- Diversity Promotion
- Policy and Procedures
- Motivations (to volunteer)
- Organizational Culture
- Perceptions (of volunteering)
- Profile
- Recruitment
- Research
- Support
- Tip/Tool
• Books and Journal/subscription-based resources do not have corresponding keywords as the
actual resources could not be accessed in the preparation of this Inventory.

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Please Note: As many of the Inventory entries are in PDF format, you will need to download the
latest version of the free Adobe Acrobat Reader software
(http://www.adobe.com/products/acrobat/readstep2.html) in order to access these resources.
Top Choices for Accessible Resources for Practitioners
This inventory includes over 130 resources. The following were chosen as the most useful, practical and
reader-friendly and are recommended as a starting point for delving into the topic of engaging New
Canadians as volunteers.
Inventory Resource Title (CTRL + Click to Follow
Link)
Recommended because…
Building Caring Communities: The Contributions
of Immigrant Volunteers (CDN) 16
• Canadian content
• written by a volunteer centre
• written in a reader-friendly tone and style
Culturally Diverse Youth and Volunteerism: How
to Recruit, Train and Retain Culturally Diverse
Youth Volunteers (CDN)20
• written by an organization with successful
experience including New Canadians as
volunteers
• includes a Program Assessment Guide
Diversity and Volunteering Go Hand in Hand
22
• quick sheet of tips
Facilitator Guide to Encourage Newcomer
Voluntarism (CDN) 28
• written by an organization with experience
supporting New Canadians
• includes agenda, handouts, facilitator notes
and powerpoint presentation that can be
customized to fit with an organization’s
current recruitment and orientation practices
GoldStar Website 32 • includes ideas, practices and templates from
successful programs and collects them in
this “Good Practice” toolkit (including a 120
page Good Practice handbook)
Making Connections: Social and Civic
Engagement among Canadian Immigrants (CDN)
36
• analyzes and summarizes information from
the 2000 National Survey of Giving,
Volunteering and Participating and the 2003
General Social Survey plus 2001 census
data
• gives a picture of trends and patterns in the

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volunteering of immigrants
• read the full report or the executive summary
plus individual stories, press release, etc.
New Canadians as Volunteers: Experiencing
Canada and Community (CDN)
• provides the perspectives of both New
Canadians and volunteer-involving
organizations and recommends recruitment
and retention strategies
Part of Society: Refugees and Asylum Seekers
Volunteering in the UK, A 40
• includes recommendations that are of
interest to the Canadian context
• includes case studies of 10 organizations
that have successfully involved volunteers
who are immigrants
Perceptions, Attitudes, and Motivations of New
Canadians Regarding Volunteerism: Research
Report (CDN) 41
• a report that is reasonable in length and
provides an overview of the perceptions,
attitudes and motivations of New Canadians
regarding volunteerism
Questioning Volunteer Management (CDN)
42
• a fresh critique of how the professionalization
of volunteer management may lead to social
exclusion and how that can be changed
Training Manual: Recruiting and Supporting
Volunteers from Diverse Cultural and Language
Backgrounds 52
• for trainers and organizations that want to
increase the cultural diversity of their
volunteer programs
• includes worksheets, exercises, trainer’s
notes
• allows you to customize a very thoughtful
training workshop
Volunteering among Ethnocultural Seniors Who
Are New to Canada: Supporting and Celebrating a
Valuable Contribution (CDN) 54
• although there is some information available
on volunteering among seniors and
volunteering among new Canadians, there is
very little information on volunteering and
seniors who are new Canadians
Volunteering Worldwide 2001 59 • easy way to access information about what
volunteering means in over 200 countries
around the world

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Alphabetical Listing of Resources
Electronically Accessible
Title Keywords
1. Annotated Bibliography (CDN) Keywords: Diversity Promotion, Organizational
Culture, Support
Author Publication Date
OCASI Accessed on 30 May 08
Description
This bibliography contains background research materials and useful documents for those interested in
digging more deeply into issues related to voluntarism, newcomer integration and social inclusion. Where
available, links to online versions of the documents have been provided.
How to Access this Resource
http://atwork.settlement.org/inclusion/research/biblio.asp
Title Keywords
2. Beating the Drum of International
Volunteering?: Exploring Motivations to
Volunteer amongst Black and Asian
Communities
Keywords: Motivations
Anjul Sharma and Matthew Bell (for Voluntary Service
Overseas)
2002
Description
This paper presents a case history of research that VSO undertook with The Research Business
International (TRBI), exploring motivations to volunteer amongst Britain's Black and Asian communities.
VSO is an international development charity that recruits skilled volunteers from professional
backgrounds to work abroad, usually for two years. Conducted over a 4-month period, the research
provided valuable insights into the relevance and impact of cultural heritage in determining motivations to
volunteer.
http://www.trbi.co.uk/research2002/Anjul&Matthew.PDF

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Title Keywords
3. Beyond Political Correctness: Discovering the
Benefits of Board Diversity
Keywords: Board
Linda Chandler 2005
Description
This article from Association Management vol. 57 (January 2005) p. 29-30, 32 discusses that, beyond
being politically correct, associations with diverse board representation have learned that diversity helps
create quality decision making and increases success in important areas such as mission, member
recruitment and retention, conference attendance and strategic alliances. Includes examples of how
diversity has benefited other associations.
http://goliath.ecnext.com/coms2/gi_0199-3676384/Beyond-political-correctness-discover-
the.html#abstract
Title Keywords
4. Board Diversity Training: A Toolkit (CDN) Keywords: Boards, Diversity Promotion, Tip/Tool
Pillar Nonprofit Network 2008
Description
This resource is for boards of directors, executive directors and senior managers who are responsible for
the decision-making in an organization. This toolkit is also designed for diversity managers, leaders and
champions who have an interest in learning from a best practice model from the London community. The
goal of this resource is to provide organizations with the necessary information to set and reach your
diversity goals. This resource is board governance-focused and will map out how to move from
acknowledging and respecting diversity to developing real action-based strategies. This includes
developing an organizational diversity goal, a board recruitment process, and tailoring your documents
and statements (i.e., vision, mission, values, policies, constitutions and by-laws) to be more inclusive.
http://www.pillarnonprofit.ca/documents/pillartoolkit_boarddiversity_05.pdf
Title Keywords
5. Board Mentoring Handbook (CDN) Keywords: Board

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Heather McFarlane for the Maytree Foundation 2007
Description
The mentoring program outlined in this handbook is designed for easy implementation for a board looking
to use mentoring as a tool to engage and retain diverse board members.
http://maytree.netfirms.com/maytree/wp-content/uploads/2008/05/boardmentoringhandbook.pdf
Title Keywords
6. Brokering Change Report (CDN) Keywords: Barriers
Volunteer Toronto 2006
Description
Brokering Change was launched as a pilot project to identify the challenges of building the capacity of
community based agencies to deliver and manage culturally competent volunteer programs.
Access through the “Advancing Cultural Diversity in Volunteer Management” project’s online inventory
Title Keywords
7. Building Board Diversity Keywords: Board
Rebecca Gardyn in the Chronicle of Philanthropy 2003
Description
An article describing how several American non-profit organizations diversified their board of directors.
http://philanthropy.com/free/articles/v16/i05/05002501.htm

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Title Keywords
8. Building Caring Communities: The
Contributions of Immigrant Volunteers (CDN)
Keywords: Barriers, Motivations, Perceptions,
Research
Community Volunteer Connections (Richmond, BC) 2006
Description
This project used Appreciative Inquiry to investigate successful experiences of pairs of immigrant
volunteers and volunteer coordinators. Ten volunteers emigrating from nine countries and nine volunteer
coordinators participated in two focus groups.
http://www.volunteerconnections.net/buildingCaringCommunities.pdf
Title Keywords
9. “Can Volunteer Work Help Me Get A Job In My
Field?”: on Learning, Immigration and Labour
Markets (CDN)
Keywords: Research
Daniel Schugurensky, Bonnie Slade and Yang Luo 2007
Description
This paper focuses on the learning dimension of the volunteer experience. It examines what was learned
through the volunteer placements, how that learning was acquired, and what impact the learning had on
their ability to find paid employment appropriate to their education and work experience.
http://www.wallnetwork.ca/inequity/LL&W2005/SchugurenskyPaper.pdf
Title Keywords
10. Changing World of Volunteer Management. A
Practical Guide to Cultural Diversity in
Volunteer Management, The (CDN)
Keywords: Profile, Support
Lillias Skinner, Keith Seel, Diane Fisher and Li
Zahnd for the Calgary ADVR
1995

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Description
A major trend impacting the profession today is that more than ever before Canadian communities
represent a mosaic of distinct cultures, providing us with the opportunity to learn and benefit from each
other. Consequently, ADVR has addressed the complexities of effectively managing a multicultural
volunteer program through extensive research, resulting in this document. It is our hope that all who read
it will be better equipped to meet the challenges and opportunities of managing a program enriched by
the diversity of the many cultures that make up our communities.
Overview:
http://www.abheritage.ca/volunteer/issues/articles/Changing_World_Volunteer_Management.pdf
(Full Document not available online.)
Title Keywords
11. Country Report – Volunteering in Columbia Keywords: Profile
Argda Melo 2001
Description
A report on the background, history, organizational forms and activities of voluntary work in Colombia.
http://www.iave.org/resources/Volunteering%20Worldwide%20Country%20Report%20Colombia.pdf
Title Keywords
12. Country Report – Volunteering in the Czech
Republic
Keywords: Profile
Olga Sozanska (Hestia – National Volunteer
Center)
2007
Description
This report on volunteering in the Czech Republic covers:
• brief introduction into the local context of volunteering
• definitions of volunteer work and volunteering

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• government policy and legislation on volunteering
• data on the economic value of volunteering
• Hestia – National Volunteer Center
• personal story
• list of other volunteer involving organizations in the Czech Republic
• other links
• author`s biography
http://www.iave.org/ResourceView.asp?resourceID=157
Title Keywords
13. Country Report – Volunteering in Venezuela Keywords: Profile
Iraida Manzanilla Guerra Accessed on 30 May 08
Description
Describes the evolution of volunteerism in Venezuela,
Title Keywords
14. Country Report – Volunteering in Zambia Keywords: Profile
unknown 2001
Description
A description of the factors that affect volunteerism and the understanding of volunteerism in Zambia.
http://www.iave.org/resources/Volunteering%20Worldwide%20Country%20Report%20Zambia.pdf
Title Keywords
15. Creating a More Inclusive Voluntary Sector: A Keywords: Recruitment, Support, Tip/Tool

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Focus on Diversity (CDN)
Policy Link N.B. and the John Howard Society of
Greater Moncton Inc.
2006
Description
This guide has been designed for use by organizations in the voluntary sector and the multicultural
community as a resource to help increase the level of participation of people from all of the diverse
cultures that are represented in New Brunswick as active volunteers in our community.
It is meant to be an introduction to the concept of social inclusion and as such, organizations that are
committed to diversity will need to explore the many websites and publications that are presented in this
guide to complete the transformation into a more inclusive voluntary sector organization.
http://www.policylink.nb.ca/wnew/focus.pdf
Title Keywords
16. Cultural Audit: Report of the HACC and
Volunteers from Diverse Cultural Backgrounds
Project
Sharon Porteous 2006
Description
The Home and Community Care Services (HACC) and Volunteers from Diverse Cultural Backgrounds
Project was a joint initiative between the Migrant Information Centre (Eastern Melbourne) (MIC) and the
Eastern Volunteer Recruitment Project (EVRP), a Department of Human Services (DHS) funded pilot
project in Eastern Metropolitan Melbourne (Australia).
One strategy to improve access to HACC services in the EMR for people from CALD backgrounds is to
recruit and retain volunteers from CALD backgrounds in those services. The focus of the project was to
develop an understanding of volunteering in mainstream HACC organizations by members of culturally
and linguistically diverse (CALD) communities. This included an assessment of the level of volunteering
by members of CALD communities in HACC organizations in the EMR, and the cultural sensitivity of
those organizations in the recruitment and support of volunteers from CALD backgrounds.
http://www.evrp.org.au/documents/docs/EVRP_MIC_CALD_project_report_June06.pdf

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Title Keywords
17. Cultural Diversity and High School Community
Service: The Relationships between Ethnicity
and Students’ Perceptions
Sally A. Raskoff and Richard A. Sundeen 2001
Description
This article reports the results of an analysis of the relationship between cultural statuses and the
socialization of youth into civic roles. The data tell an interesting story regarding perceptions of
community service program experiences among students from different racial/ethnic backgrounds and
schools with different class and racial/ethnic characteristics. Findings from the quantitative and qualitative
analyses reveal important similarities and differences among race/ethnic groups in their community
service experiences that have direct theoretical, policy, and practical implications.
http://nvs.sagepub.com/cgi/reprint/30/4/720
Title Keywords
18. Culturally Diverse Youth and Volunteerism:
How to Recruit, Train and Retain Culturally
Diverse Youth Volunteers (CDN)
Calgary Immigrant Aid Society (CIAS) 2005
Description
The focus of this project was on volunteer job design for individuals from diverse cultures and builds on a
previous project that introduced immigrant youth to the concept of civic participation and volunteerism
through skill building workshops, volunteer placement and follow-up.
http://www.volunteer.ca/volunteer/pdf/CSC-CDYV.pdf
Title Keywords
19. Diverse Appeal Keywords: Diversity Promotion

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Ann Brogan 2005
Description
Ann Brogan from Exeter Volunteer Bureau describes how they’ve been promoting inclusion through an
innovative photography project. Exeter Volunteer Bureau has a strong tradition of working with a diverse
range of volunteers – those with learning difficulties, people with mental health problems, non-traditional
learners, young people, older people, ex-offenders, people from BME communities. In this article, Brogan
explains their approach to challenging assumptions held by many organizations about involving people
from marginalised groups.
http://www.volunteering.org.uk/Resources/goodpracticebank/Core+Themes/equalopportunitiesdiversity/
diverseappeal.htm
Title Keywords
20. Diversify! Keywords: Barriers, Diversity Promotion, Profile,
Recruitment
Volunteering Ireland VOLT Network Accessed on 23 May 08
Description
This publication is aimed at organizations who wish to respond to the increasing numbers of people from
different cultural backgrounds and countries who are seeking to volunteer in Ireland. It outlines the
benefits and barriers to cultural diversity in volunteering and gives practical advice for increasing the
diversity of volunteers. The publication also profiles the countries from which most of our potential
volunteers hail and issues that organizations should be aware of. This booklet hopes to promote
volunteering as a positive tool for social change and integration and to assist in facilitating the process of
volunteering for both organizations and volunteers. It will help anyone who works with volunteers to face
the challenges that a more diverse volunteer force can bring to an organization.
http://www.volunteeringireland.com/page.php?id=68 (Scroll down the page until you find the link to this
resource)
Title Keywords
21. Diversifying the Volunteer Base: Latinos and
Volunteerism

22
Beverly B. Hobbs for the Journal of Extension 2001
Description
Beginning in the spring of 1997, the Oregon 4-H program intensified its efforts to involve more Latino
youth and adults in its programs. A 1999 evaluation of outcomes revealed an increase in the number of
Latino youth participants but no significant change in the number of Latino 4-H volunteers. It was evident
that 4-H had to redesign its approach to volunteer recruitment in light of the cultural context presented by
Latinos.
http://www.joe.org/joe/2001august/a1.html
Title Keywords
22. Diversity and Volunteering Go Hand in Hand Keywords: Recruitment, Support, Tip/Tool
Volunteering Australia 2005
Description
Tips on involving volunteers from diverse backgrounds into volunteer programs.
http://www.volunteeringaustralia.org/files/
TEB15YBCMH/Diversity%20and%20Volunteering%20go%20hand%20in%20hand.pdf
Title Keywords
23. Diversity and Volunteerism: Deriving
Advantage from Difference
Santiago Rodriguez 1997
Description
This article focuses on the fact that voluntary organizations in the United States and globally are faced
with the growth of an increasingly diverse population and service base. Methods and approaches that
have worked effectively in more homogenous settings may not be as useful in more diverse
environments. We need to identify new ways to reach client groups in a manner comfortable to their
cultural styles (based on a presentation at the 1996 International Conference on Volunteer
Administration).

23
http://www.energizeinc.com/art/jdiv.html
Title Keywords
24. Diversity Awareness Group Training Exercises Keywords: Diversity Promotion
Volunteering England Accessed on 23 May 08
Description
Diversity Awareness Group Training Exercises can be used with any group of people as a way of raising
diversity issues in an amusing way. The fictional case studies seem quite ridiculous at first and this helps
people to relax so that they are more open about their assumptions about diversity. The value of the
exercise is that it puts people in the position of being in a group which is oppressed and devalued. For
some people this will be a novel experience, for others it will be painfully familiar.
http://www.volunteering.org.uk/Resources/goodpracticebank/Core+Themes/
equalopportunitiesdiversity/training.htm
Title Keywords
25. Diversity in Governance: A Toolkit for Inclusion
on Nonprofit Boards (CDN)
Keywords: Board, Policy and Procedures, Tip/Tool
Maytree Foundation 2007
Description
This toolkit includes a step-by-step process plus case study examples.
http://maytree.netfirms.com/maytree/wp-content/uploads/2008/05/diversity_toolkit_nonprofit.pdf
Title Keywords
26. Diversity in Volunteering Keywords: Barriers, Diversity Promotion

24
Volunteer Development Agency (Northern Ireland) 2005
Description
The aim of this booklet is to encourage organizations to reflect on diversity in volunteering, on the barriers
to diversity in volunteering and what it means to be a diverse organization. The guidance can be used by
organizations of all shapes and sizes.
http://www.volunteering-ni.org/what_we__do/publications/ (Scroll down to “Volunteering” and download
“Diversity in Volunteering”)
Title Keywords
27. Diversity Resources Keywords: Recruitment, Support
Corporation for National and Community Service Accessed on 23 May 08
Description
Within any service environment, it's important to encourage awareness of and conscientious sensitivity to
issues relating to race/culture, religion, gender, sexual orientation, disability, and age, with an aim to
promote equal treatment and consideration of all staff, volunteers, or other service participants. This
section of website lists the most relevant resources for this topic area as identified by the Corporation for
National and Community Service.
http://nationalserviceresources.org/volunteer-member-staff-management/diversity
Title Keywords
28. Drawing on the Widest Pool of Talent and
Generosity: Diversity vs. Inclusion
Keywords: Barriers, Organizational Culture,
Recruitment
Nan Hawthorne 2006
Description
This article challenges organizations to step back and look at their program, policies, work environment,
publications, etc. to understand the inherent barriers. The article makes the point that inclusion is all
about people making their own choices freely and not just being allowed to do something. Inclusion is the
concept that creates an environment that by its nature is open and accessible to all. Instead of creating
artificial expectations and demands, with inclusion the environment lacks barriers by default. When

25
something like a volunteer resources program “lacks barriers” people who want to be there are there.
http://two.charitychannel.com/publish/templates/?a=9650&z=24
Title Keywords
29. Embracing Diversity Keywords: Organizational Culture
Jesse Bowen 2006
Description
This articles starts with the assumption that everyone who is working in this field, including the volunteers
themselves, have caring hearts and want to bring about some improvement in their
community/city/country. Keeping this assumption in mind, this article looks at how good hearted people
can do hurtful things without even knowing it, and provides some steps to welcome diversity.
http://two.charitychannel.com/publish/templates/?a=12111&z=24
Title Keywords
30. Enhancing Volunteer Participation with the
Ethno-Cultural Community (CDN)
Keywords: Motivations, Support
Haddasah Ksienski 2004
Description
[This Muttart Foundation] project aimed to examine how and when immigrants and refugees new to
Canada take part in volunteering activities and to determine what the volunteer experience is like for
immigrants and refugees who volunteer in immigrant-serving agencies. The population for this study was
the volunteers who provide services for or on behalf of Calgary Immigrant Aid Society (CIAS).
http://www.muttart.org/download/fellowships/Ksienski.pdf
Title Keywords

26
31. Equitable Treatment of Immigrant/Visible
Minority Women as Employees and Volunteers
in the Alberta Voluntary Sector (CDN)
Alberta Network of Immigrant Women (ANIW) 2006
Description
To better understand the results of a pilot project, ANIW undertook further investigation to identify these
barriers and develop strategies about the issues experienced by immigrant/visible minority women
working and volunteering in the human services sub-sector of the voluntary or non-profit sector in Alberta.
http://www.calgarycvo.org/documents/EquitableTreatmentImmigrantWoman_Oct2006.pdf
Title Keywords
32. Ethnic Communities in Canada from a
Governance Perspective: Unity in Diversity?
(CDN)
Keywords: Research
Institute on Governance 2001
Description
Specific questions this study addresses are the following:
• How do ethnic communities in Canada build capacity to organize and govern themselves?
• How important is volunteerism to building this capacity?
• Are there any common priorities that drive the establishment of these organizations?
• What are their principal sources of funding and how important is current government policy and
programming?
• How do they interact with governments and other ethnic organizations?
• Is there a discernible mode of decision-making that is culturally specific to each of these
communities?
http://www.iog.ca/publications/ethnic_communities.pdf
Title Keywords
33. Ethnicity, Social Cohesion and Social Keywords: Research

27
Integration in Toronto, Canada (CDN)
Ida Berger, Mary Foster, Agnes Meinhard 2005
Description
Using data from the 2002 Canadian Ethnic Diversity Survey this paper explores the nature of voluntary
sector engagement across select ethnic groups in Toronto. The report looks at how voluntary
engagement evolves over generations in Canada. The results of this survey indicate that engagement in
the voluntary sector certainly has a role to play in dimensions of social cohesion and conclude from the
analysis that engagement in the voluntary sector is associated with social cohesion, but whether or not
this cohesion results in positive or negative social outcomes depends on whether the cohesion is of a
bonding or bridging variety. The results also provide considerable challenge for voluntary sector
organizations.
http://www.ryerson.ca/cvss/WP32.pdf
Title Keywords
34. Ethnicity, Voluntary Behaviour, and Social
Integration (CDN)
Keywords: Research
Ida E. Berger, Mihaela Dinca-Panaitescu, Mary K.
Foster, Agnes G. Meinhard
2005
Description
Using data from the Ethnic Diversity Survey, this paper explores the relationship between volunteering
and social integration and the moderating influence of ethnic subgroup identity and length of time in
Canada on this relationship. Their results provide support for the proposed model in that they show that
volunteering enhances social success for Canadians in general, and particularly first generation
Canadians and Chinese Canadians.
http://www.ryerson.ca/cvss/WP29.pdf
Title Keywords
35. Examining Community Engagement in Faith
Communities (CDN)
Keywords: Barriers, Motivations

28
Colleen Donahue, Planit Communications Inc. for
Volunteer Alberta
2004
Description
By connecting with a sample of faith community opinion leaders and members throughout
Alberta, this research aimed to examine community engagement from the faith community
perspective. The research objectives were:
• to define the enablers and impediments to community engagement from a faith community
perspective
• to determine the volunteer-related contributions, attitudes and behaviours of Alberta’s faith
communities
http://www.volunteeralberta.ab.ca/uploaded_files/documents/
90_examining%20community%20engagement%20in%20faith%20communities-full%20report.pdf
Title Keywords
36. Experiences and Perceptions of Volunteering in
Indigenous and Non-English Speaking
Background Communities
Keywords: Perceptions, Policy and Procedures,
Research
Lorraine Kerr, Harry Savelsberg, Syd Sparrow and
Deirdre Tedmanson
2001
Description
This report examines in depth the experiences and perceptions of Indigenous people and those from
NESB in relation to their voluntary activities and community effort—much of which has not been
recognized, well supported or valued—as it has often occurred outside the commonly acknowledged
framework of volunteering. The study aims to add a cultural dimension to the discussions about volunteer
effort and incorporate a more inclusive approach and diverse voices to the development of appropriate
policies and supports for volunteer effort in South Australia.
http://www.unisa.edu.au/hawkeinstitute/sprg/documents/Volunteering.pdf
Title Keywords
37. Facilitator Guide to Encourage Newcomer Keywords: Barriers, Recruitment, Tip/Tool

29
Voluntarism (CDN)
OCASI 2008
Description
The purpose of this Guide is to provide staff and volunteers who work with newcomers with a practical
and easy to use resource to assist them to introduce newcomers to opportunities to become engaged in
civic and community participation through voluntarism. The Guide provides:
• the staff or volunteer who is facilitating this work with background information on the role of
community engagement and civic participation as well as rights, freedoms and
responsibilities
• tips for how to usefully approach these topics with newcomers, with a section on common
barriers that newcomers face
• the continuum of involvement or levels of participation that volunteering offers by drawing on
practical examples provided by Community Partners who contributed to the project
• the mutual benefits of civic participation and voluntarism for newcomers and provides some
further reading and resources
There is a detailed agenda for a three hour workshop that could be delivered for a group of interested
newcomers. This is accompanied by handouts and a power point presentation.
http://atwork.settlement.org/downloads/atwork/Facilitator_Guide_Encourage_Newcomer_Voluntarism.pdf
Title Keywords
38. Finding Paid and Volunteer Work in the
Environment (CDN)
Partnership between Toronto Region Conservation
and OCASI
Accessed on 23 May 08
Description
This manual is intended to give an introduction to the Environmental Volunteer Network (EVN) for New
Canadians seeking volunteer or paid work in the environment in the Greater Toronto Area.
http://www.trca.on.ca/Website/TRCA/Website.nsf/
Webpage/trca__events__volunteer__volunteers__volunteers?OpenDocument&Language=EN and click
on “Finding Paid Work in the Environment.”

30
Title Keywords
39. Finding Their Voice: Civic Engagement among
Aboriginal and New Canadians (CDN)
Centre for Research and Information on Canada 2005
Description
Encouraging the next generation of Canadians to take on leadership roles in this country is a challenge
for decision-makers who eventually must “pass the torch”. However, the special experiences and values
of Aboriginal and new Canadians mean that different methods of engagement must be found. As the
faces of our leaders change, they will reflect the growing presence of new and Aboriginal Canadians.
Canada’s ability to encourage Canadians of increasingly varied backgrounds to take an active role in
shaping civil society will be a determining factor in the country’s future success.
http://www.nald.ca/fulltext/cric/eng/july05.pdf
Title Keywords
40. From Barriers to Bridges – Involving a Broader
Range of Volunteers
Keywords: Barriers, Recruitment, Support
Volunteering England Accessed on 23 May 08
Description
This publication covers:
• Why don’t more people volunteer?
• barriers to volunteering
• why involve a broader range of volunteers?
• where to promote volunteering
• who to reach or target in your recruitment
• tips for keeping your volunteers
• ideas for adapting roles for volunteers
http://www.volunteering.org.uk/Resources/goodpracticebank/
Core+Themes/equalopportunitiesdiversity/diversity-overview.htm

31
Title Keywords
41. From Charity to Community Building –
Volunteer Service in Hong Kong, China
Keywords: Profile
Flora Chung Accessed on 23 May 08
Description
This report includes a brief revisit of volunteerism in the early days, an analysis of volunteering
environmental trends, a discussion on the major challenges and opportunities of promoting volunteering
in Hong Kong today. It shows how volunteerism has enriched the life of people and contributed to the
vision of community building in recent decades.
Title Keywords
42. Get it Right from the Start: Volunteer Policies –
the Key to Diverse Volunteer Involvement
Keywords: Barriers, Policy and Procedures,
Recruitment, Support
The National Centre for Volunteering 2002
Description
In March 2000 the British Prime Minister set the voluntary sector in Britain a challenge to achieve “a really
diverse involvement of people with their organizations – a diversity that reflects the nation we live in.” This
booklet helps organizations consider why and how they might extend their reach to potential volunteers,
and how to overcome the barriers that are stopping them from volunteering. It also suggests how to
support volunteers once they are in place and ways of recognizing and rewarding their contribution to an
organization. Includes diversity policies
http://www.volunteering.org.uk/NR/rdonlyres/168065AA-7690-4AC7-96FB-
97E539242B8C/0/PoliciesBooklet.pdf
Title Keywords
43. Giving and Volunteering of New Canadians,
The (CDN)

32
Canadian Centre for Philanthropy (now Imagine
Canada)
2000
Description
Fact sheet of information about the giving and volunteering of New Canadians as reported in the 1997
National Survey of Giving, Volunteering and Participating.
http://www.givingandvolunteering.ca/pdf/n-f12-ca.pdf
Title Keywords
44. GoldStar Website Keywords: Diversity Promotion, Recruitment,
Support, Tip/Tool
GoldStar Accessed on 23 May 08
Description
The GoldStar Exemplar Programme is a national initiative designed to encourage and enable voluntary
organizations and projects throughout England to realize the potential of volunteers, mentors and
befrienders from socially excluded or disadvantaged groups. The aim of the program is to promote and
share the good practices used in engaging people from these groups and giving them the opportunity to
enrich their own and other peoples’ lives. In this website you’ll find case studies and a toolkit with a
growing list of good practices that range from simple ideas to whole codes of practice.
Website: http://www.goldstar.org.uk/index.html
Handbook: http://www.goldstar.org.uk/downloads/GoodPracticeHandbook.pdf
Title Keywords
45. Hispanic American Volunteering Keywords: Barriers, Motivations, Research
Josué López and R. Dale Safrit 2001
Description
This article discusses a qualitative study that identified the attitudes, motivations, and barriers of Hispanic
Americans in Cleveland, Ohio toward volunteerism. Six themes were identified:

33
• influence of family and fiends
• importance of volunteering to benefit youth
• importance of church and religious beliefs
• volunteering as a requirement
• connections between volunteerism and the community
• personal satisfaction and growth.
http://www.joe.org/joe/2001december/ent.html#rb2
Title Keywords
46. Hot Topic: In from the CALD! Keywords: Diversity Promotion, Organizational
Culture, Tip/Tool
Peter Heyworth and Andy Fryar 2004
Description
A “Hot Topic” editorial on about creating program environments that are more inviting to people from
culturally and linguistically diverse (CALD) backgrounds.
http://www.ozvpm.com/pasthottopics/august04.php
Title Keywords
47. Immigrant and Visible Minority Women in the
Non-Profit Sector as Volunteers and Paid
Workers (CDN)
Keywords: Research
Joan Ryan 2004
Description
This project was initiated by a small group of immigrant and visible minority women who wanted to
document the nature and diversity of the workplace experience for volunteers and paid workers in the
non-profit sector. The goal of this research project was to document the experiences of immigrant and
visible minority women in the non-profit sector in Calgary, Alberta, Canada as a pilot study. Sixty-two
interviews were conducted with paid and volunteer workers in the sector and fifteen interviews were done
with Executive Directors of non-profit agencies. Two hundred and fifty questionnaires were sent to a
random selection of agencies to distribute to staff and volunteers.

34
http://www.ucalgary.ca/gender/files/Women%20in%20nonprofit.pdf
Title Keywords
48. Immigrant Women as Volunteers: Benefits for
Charitable and Nonprofit Organizations
Fay Fletcher, Blythe Campbell, Jeneane Fast 2007
Description
Every year, over 100,000 women immigrate to Canada. This fact sheet discusses the benefits of involving
immigrant women in your organization and how you can recruit and retain immigrant women as
volunteers.
http://nonprofitscan.imaginecanada.ca/files/kdc-cdc/fs_benefits_changing_together_2007.pdf
Title Keywords
49. Immigrant Women…Why Volunteer? (CDN) Keywords: Tip/Tool
Fay Fletcher, Blythe Campbell, Jeneane Fast. 2007
Description
A quick fact sheet that promotes and explains the idea of volunteerism to immigrant women.
http://nonprofitscan.imaginecanada.ca/files/kdc-
cdc/fs_immigrantwomenwhyvolunteer_changingtogether2007.pdf
Title Keywords
50. INVOLVE Project Keywords: Barriers, Policy and Procedures,
Support

35
European Volunteer Centre 2006
Description
The INVOLVE project was set up to explore good practice and innovative solutions to the question of the
“social integration” and “active participation” of third country nationals in the so-called host society –
focusing on volunteering as an indicator and instrument of integration.
• The overall objective of the first seminar was to identify barriers to integration and volunteering of
third country nationals and to formulate criteria for good practice to overcome these barriers.
• The objectives of the second INVOLVE seminar were the presentation of good practice examples
of projects that foster migrant volunteering and the evaluation of their potential transferability to
other national and regional contexts.
• Based on the identified barriers and good practices towards a better integration of third country
nationals through volunteering, the participants of the third seminar focused their discussions on
formulating recommendations for policy makers and practitioners from the volunteering sector.
To read seminar reports: http://www.involve-europe.eu/seminars.html
To read final report: http://www.involve-europe.eu/pdf/INVOLVEreportEN.pdf
Title Keywords
51. Involving Volunteers from Culturally and
Linguistically Diverse Backgrounds – Take a
Closer Look
Keywords: Diversity Promotion, Organizational
Culture, Recruitment
Description
Key issues managers of volunteers and not-for-profit organizations need to be aware of when involving
volunteers from diverse cultural backgrounds.
http://www.volunteeringaustralia.org/files/L6PPM254AK/CALD_SubjectGuide_final.pdf
Title Keywords
52. Involving Volunteers from Underrepresented
Groups
Keywords: Barriers, Research, Support

36
National Centre for Volunteering 1996
Description
The National Centre for Volunteering undertook a major study looking at the strategies adopted by
organizations that had succeeded in involving volunteers from one of five groups traditionally
underrepresented in formal volunteering: younger people, older people, unemployed people, disabled
people and people from black and minority ethnic communities. The aims of the study were to examine
why people from each of the groups were not volunteering to a greater extent and to offer practical
recommendations on how volunteering could be made more attractive and accessible to them.
http://www.jrf.org.uk/knowledge/findings/socialpolicy/sp105.asp
Title Keywords
53. Making Connections: Social and Civic
Engagement among Canadian Immigrants
(CDN)
Katherine Scott, Kevin Selbee and Paul Reed for the
Canadian Council on Social Development
2006
Description
This report paints a picture of how new Canadians are participating in their communities as volunteers,
donors and informal caregivers. It also looks at their interest in news and current affairs and their
participation in groups, organizations and clubs. This publication from the Canadian Council on Social
Development provides important information for governments at all levels and organizations playing key
roles in creating a more inclusive society.
http://www.ccsd.ca/pubs/2006/makingconnections/
Title Keywords
54. Making Everyone Feel at Home – Parts 1 & 2 Keywords: Diversity Promotion, Organizational
Culture
Adam May 2005
Description

37
A report by Justin Davis Smith entitled Volunteering in UK Hospices: Looking To The Future (reported in
the June issue of Volunteering Magazine) highlighted the need for hospices to diversify their volunteer
base. In the light of this report, Help The Hospices (the national charity for the hospice movement) ran a
workshop on diversity on October 27
th
2004. This article is based on Adam May’s presentation at that
event.
Part 1:
makingeveryonefeelathome-part1.htm
Part 2:
makingeveryonefeelathome-part2.htm
Title Keywords
55. Meaning of “Volunteering” to New Canadians in
Ottawa: Implications for Managers of Volunteer
Resources, The (CDN)
Keywords: Perceptions
Rachel Stoparczyk for Volunteer Ottawa 2005
Description
In early 2005, Volunteer Ottawa conducted a study to examine the meaning of “volunteering” amongst
adults who had immigrated to Canada within the last ten years. Sixty-five New Canadians living in Ottawa
participated in the study through surveys, focus groups and interviews. Report includes survey findings
plus the implications for managers of volunteer resources.
http://www.volunteerottawa.ca/vo-clean/index.php?/eng/resources/organization
Title Keywords
56. Migrant and Ethnic Minority Volunteering
(MEM-VOL)
Susanne Huth and Jürgen Schumacher (authors of
final report); country reports written by collaborating
organizations
2003

38
Description
Austria, Denmark, France, Germany, the Netherlands and United Kingdom took part in the Migrant and
Ethnic Minority Volunteering Project.
The objectives of the first phase are:
• brief outline of the social situation of migrants and ethnic minorities in each country
• compiling major findings of research concerning volunteering of migrants and ethnic minorities
• identifying key actors and local, regional and national political programmes to facilitate
volunteering of migrants and ethnic minorities
• identifying and description of some examples of good practice (3-5 in each country)
• identifying objectives for phase 2 and application
• building up a multi-sectoral partnership in each country that consists of NGOs and local, regional
and federal authorities
Phase 1 reports: http://www.mem-volunteering.net/index1.html
Title Keywords
57. Multicultural Volunteer Programs: A Self-
Assessment Tool (CDN)
Keywords: Tip/Tool
Volunteer Vancouver 1994
Description
This guide provides a framework for agencies who wish to add and assess a multicultural component to
their volunteer program, or to assess the effectiveness of an existing multicultural volunteer program. It
will also help the agency determine what information or changes are needed to effectively serve the
community or area it serves from a multicultural perspective.
Access through the “Advancing Cultural Diversity in Volunteer Management” project’s online inventory
Title Keywords
58. National Survey of Australian Volunteers from
Diverse Cultural and Linguistic Backgrounds
Keywords: Research

39
Volunteering Australia and the Australian
Multicultural Foundation
2007
Description
This research (undertaken in 2004-2005) is both quantitative and qualitative in scope. It explores the
volunteering experience of people from 11 different ethnic or language groups. Around 1000 community
organizations and over 700 individual volunteers responded to the research surveys.
http://www.volunteeringaustralia.org/files/BRTVP4DHB8/
CALD%20National%20Survey%20final%20report%20with%20cover.pdf
Title Keywords
59. New Canadians as Volunteers: Experiencing
Canada and Community (CDN)
Louise Chatterton Luchuk for CharityVillage.com 2003
Description
A feature story looking at how some organizations are successfully recruiting and supporting New
Canadians as volunteers.
http://www.charityvillage.com/cv/archive/acov/acov03/acov0309.html
Title Keywords
60. New Canadian’s First Decade of Volunteering,
A (CDN)
Keywords: Barriers, Organizational Culture,
Recruitment, Research, Support
Description
Pillar Nonprofit Network surveyed organizations in London, ON to see how they have incorporated New
Canadians into their volunteer base. At the same time, they surveyed New Canadians to find out what
they need from organizations. From this information, the Pillar study presents strategies for recruiting new
Canadian volunteers (meaning immigrants to Canada within the last ten years).

40
http://www.pillarnonprofit.ca/documents/FinalReportNewCanadians.pdf
Title Keywords
61. Part of Society: Refugees and Asylum Seekers
Volunteering in the UK, A
Keywords: Diversity Promotion, Support, Tip/Tool
Ruth Wilson and Hannah Lewis 2006
Description
Based on case studies of ten organizations across the UK that are all outside the refugee sector, and that
are all successfully involving refugees and asylum seekers as volunteers, this report is for policy makers,
volunteer managers and others wanting to encourage and develop diversity in volunteering.
http://www.tandem-uk.com/APartofSociety.pdf
Title Keywords
62. Participation in the Voluntary Sector –
Response to Denise Helly workshop (CDN)
Keywords: Research
Workshop participants at the Second National
Metropolis Conference (Immigrants and Civic
Participation: Contemporary Policy and Research
Issues) – Comments directly related to Denise
Helly’s paper (Cross-reference Inventory entry #90)
1997
Description
Comments directly related to Denise Helly’s paper:
• Research gaps indicated in Denise’s paper
• Definition and methodology considerations
• Definition of problems
• Methodological problems
• The impacts of socio-political groups and organizations on social participation
• Respecting the views of minority groups in research on social participation
• Participation, and according to whose agenda?
• The importance of “race”
• Suggestion: overcome the dichotomy of “us” and “them”
• Beyond “integration process” and “cultural community”

41
• The “culture”/ethnicity of the host society
• Symbolic recognition and full participation in the host society
http://canada.metropolis.net/events/civic/workshop3.html
Title Keywords
63. Perceptions, Attitudes, and Motivations of New
Canadians Regarding Volunteerism: Research
Report (CDN)
Recruitment, Research
Nicole Chiasson and Claudia Morel for Imagine
Canada
2007
Description
The research objectives were to identify:
• the factors that encourage or inhibit volunteering among New Canadians; and
• the characteristics of New Canadians who are likely to engage in volunteering activities
This report provides an overview of the perceptions, attitudes and motivations of New Canadians
regarding volunteerism.
http://www.nonprofitscan…ttitudes_mar19_2007.pdf
Title Keywords
64. Practical Guide to Involving Volunteers from
Diverse Cultural and Language (CALD)
Backgrounds in Your Organisation
Keywords: Diversity Promotion, Recruitment,
Support, Tip/Tool
Description
The Practical Guide offers not-for-profit organizations with strategies to help with recruiting and involving
volunteers from a wide range of cultural backgrounds. It is made up of five modules, two of which deal
with specific demographics: women from CALD backgrounds and young Muslim Australians.

42
Guide: http://www.volunteeringaustralia.org/files/YLZD36C2ZZ/VA_CALD%20Practical%20Guide_FA.pdf
Information Sheet: http://www.volunteeringaustralia.org/files/JMEGYF6XFG/CALDInfosheet.pdf
Title Keywords
65. Questioning Volunteer Management (CDN) Keywords: Diversity promotion, Support
Jennifer Woodill 2007
Description
While volunteerism has been recognized as a powerful tool for civic engagement and community
development in the big picture theoretical discussions, this discussion has not been translated into how
volunteer management is practiced on the ground. Under the increasing pressure to professionalize
volunteer management, there has been very little to no critical reflection on practice, and how the
endorsed “best practices” play a role in limiting opportunities for citizen engagement and social inclusion.
This discussion paper is Woodill’s attempt at challenging traditional volunteer management practices and
suggesting possible new and creative ways of working with volunteers from a social inclusion perspective.
http://atwork.settlement.org/downloads/atwork/
Questioning_Volunteer_Management_Discussion_Paper_Nov07.pdf
Title Keywords
66. Reaching Out to Spanish-Speaking Volunteers:
A Guide to More Inclusive Community Building
Keywords: Profile, Perceptions, Recruitment,
Support
Points of Light Foundation unknown
Description
This Guide:
• highlights how volunteers who only speak Spanish think about volunteering differently
• provides suggestions for how to reach this pool of potential volunteers
• provides step-by-step instructions for how to prepare for engaging Spanish speaking volunteers
in your programming

43
Requires free log-in: http://www.jjhill.org/pol/index.cfm?action=main.individual&lngID=2205
Title Keywords
67. Recipe for Diversity Success Keywords: Diversity Promotion, Support
Adam May and Tim Duckmanton 2005
Description
Despite best efforts in promoting diversity, the volunteering demographic has changed very little in the UK
over the years. Formal volunteering remains a largely white, middle class activity. Training consultant
Adam May identifies the ingredients of promoting diversity and sets out a recipe for widening
participation. Tim Duckmanton, Volunteer Officer at The Wildlife Trusts, provides some practical
examples for the organization’s ‘Unlocking Potential’ Project.
http://www.volunteering.org.uk/Resources/goodpracticebank/
Core+Themes/equalopportunitiesdiversity/arecipefordiversitysuccess.htm
Title Keywords
68. Recruiting and Supporting Latino Volunteers Keywords: Profile, Recruitment, Support
Beverly H. Bobbs double check against other article
written by her in inventory
2000
Description
This publication was written to help volunteer recruiters in the United States to better understand the
characteristics of the Latin community that impact volunteering and to suggest strategies and steps for
successfully recruiting and supporting Latino volunteers.
http://extension.oregonstate.edu/catalog/pdf/pnw/pnw536.pdf
Title Keywords
69. Recruiting Diverse Seniors as Tutors Keywords: Recruitment, Support

44
unknown 1999
Description
This publication highlights how the Minneapolis Seniors for Schools project recruits and retains a diverse
team of seniors to serve as volunteer tutors in the city’s ethnically-diverse communities and describes the
positive impact they have on children’s reading skills and understanding of other cultures. From the article
“Diversity Opens Doors to Learning: Minneapolis Seniors for Schools,” in the Spring 1999 newsletter, The
Tutor.
http://www.nationalserviceresources.org/epicenter/practices/index.php?ep_action=view&ep_id=337
Title Keywords
70. Recruiting Diverse Volunteers Keywords: Recruitment
unknown 1998
Description
A diverse volunteer base can open up a larger pool of potential volunteers and donors and contribute to a
more comfortable experience for the community benefiting from service. This practice suggests identifying
aspects of diversity (e.g., ethnicity, socio-economic background, disability) that are relevant in the
community and actively recruiting diverse volunteers by developing partnerships with community leaders
and by involving organizational members from the target groups. Excerpted from AmeriCorps*VISTA
Source, Winter 1998.
Title Keywords
71. Recruiting Diverse Volunteers Keywords: Recruitment
Lisa Hinley 1998
Description
This article discusses the importance of developing diversity among volunteers and provides advice for
the successful recruitment of minorities.

45
http://www.michigan.gov/documents/Recruiting_diverse_volunteers_60075_7.doc
Title Keywords
72. Recruitment and Retention of Culturally and
Linguistically Diverse Volunteers in HACC
Services
Keywords: Barriers, Recruitment, Support, Tip/Tool
Prepared by Clare Keating for the Eastern
Volunteer Recruitment Project
2006
Description
This report documents the process and outcomes of a 12 month “Recruitment and Retention of Culturally
and Linguistically Diverse (CALD) Volunteers in Home and Community Care (HACC) Services” project.
The aim of the project was to identify the barriers to recruitment and retention of CALD volunteers in
HACC services and to pilot solutions so as to create a pool of volunteers that better reflects the client
base.
http://www.evrp.org.au/documents/docs/EVRP_CALD_HACC_VOL_report.pdf
Title Keywords
73. Refugee Women – from Volunteers to
Employees: a Research Project on Paid and
Unpaid Work in the Voluntary Sector and
Volunteering as a Pathway into Employment
Keywords: Barriers, Policy and Procedures,
Tip/Tool
Working Lives Research Institute and the Refugee
Assessment and Guidance Unit, London
Metropolitan University
2005
Description
This document reports the research findings, including:

46
• barriers faced by refugee women in making the transition from voluntary to paid work and the
resources used to overcome them
• good practices to voluntary sector organizations for training and assessing the skills of refugee
women as volunteers
• good practices for voluntary organizations in the recruitment of refugee women into paid
employment and for their career progression
• recommendations for the inclusion of refugee concerns into equal opportunities policies
http://www.workinglives.org/volunteers.html
Title Keywords
74. Research about Muslim Youth’s Experiences of
and Attitudes towards Volunteering
Profile, Research, Tip/Tool
Prepared for Volunteering Australia and the
Australian Multicultural Foundation by Orima
Research
2007
Description
This research looks at the experiences and attitudes to volunteering of young Muslim men and women in
Lakemba (Sydney), Melbourne and Shepparton (Vic).
http://www.volunteeringaustralia.org/files/E9XPPN6Z1D/
FINAL%20Report%20%20with%20imprint%20page%20&%20cover.pdf
Title Keywords
75. Research Report: Connecting Volunteers with
Community (CDN)
Wendy Barbulak for Volunteer Victoria 2003
Description
This research project explores best approaches for reaching out to isolated populations, as well as
strategies for successfully engaging and retaining them in volunteer activities.

47
http://www.volunteervictoria.bc.ca/_pdfs/news_vihareport.pdf
Title Keywords
76. Review of Volunteerism in Peel (CDN) Keywords: Research
United Way of Peel Region 2007
Description
With the support of an advisory committee made up of representatives of community agencies, funders,
and managers of volunteer programs, United Way of Peel Region initiated a review of volunteerism in
Peel in November 2006. This publication outlines the results of focus groups and research and includes a
vision for a centralized organization providing concentrated support for volunteers and volunteerism in
Peel, a culturally diverse region.
http://www.unitedwaypeel.org/pics/07_materials/review_of_volunteerism_in_peel.pdf
Title Keywords
77. Role of Ethnic Congregations in Volunteering:
A Research Report, The (CDN)
Femida Handy, Leona Anderson and Lisa Diniz for
Imagine Canada
2005
Description
This report explores how religious congregations help immigrants integrate into Canadian society. It
focuses on those who volunteer in their congregations, especially recent immigrants and examines
whether such volunteer activity allows immigrants to build and maintain social connections that help them
adjust to living and working in Canada.
Full report:
http://www.kdc-cdc.ca/attachments/york_report.pdf
Fact sheet:
http://nonprofitscan.imaginecanada.ca/files/kdc-cdc/fs_handy_congregations_eng.pdf

48
Title Keywords
78. Seeking ‘Canadian Experience’: The Informal
Learning of New Immigrants as Volunteer
Workers (CDN)
Keywords: Research
Bonnie Slade, Yang Luo and Daniel Schugurensky 2005
Description
This study explored what was learned through the volunteer placements, how that learning was acquired
and what impact the learning had on their ability to find paid employment appropriate to their education
and work experience. Particular attention was paid to issues of deskilling, upskilling and reskilling.
http://www.oise.utoronto.ca/CASAE/cnf2005/2005onlineProceedings/CAS2005Pro-Slade2-Luo-Schug.pdf
Title Keywords
80. Sharing Holiday Traditions and Diversity at an
In-Service Training
Keywords: Tip/Tool
Katy Allen 2002
Description
The winter holidays can bring the issue of diversity to the forefront, since neither volunteers nor those
Title Keywords
79. Settlement.Org website (CDN) Keywords: Support
Description
Geared to Newcomers to Canada, this webpage explains what volunteerism is about and includes a link
to fact sheets in different languages.
http://www.settlement.org/site/EM/volunteering.asp

49
served necessarily celebrate in the same ways. This effective practice shares an activity, adapted from a
CHP International diversity and human relations exercise, that will encourage volunteers to reflect on their
own traditions and examine, with awareness and sensitivity, the traditions of others.
Title Keywords
81. Strategy for Involving Young Black and Minority
Ethnic Volunteers
Lianne Parrett, Vicky Remmie and Zahrah Awaleh 2006
Description
This volunteer involvement strategy targets black and minority ethnic (BME) young people (aged 15-24),
including refugees and asylum seekers. It also sets out a framework for ensuring that young volunteers are
well supported in high quality volunteering activities.
http://www.oneworldfoundation.co.uk/Strategy%20for%20Involving%20Young%20BME%20Volunteers.doc
Title Keywords
82. Stronger Together: Recruiting and Working with
Ethnocultural Volunteers (CDN)
Central Volunteer Bureau of Ottawa-Carleton 1990
Description
This manual was written in response to requests from voluntary organizations for information about how
to make their programs attractive and accessible to ethnic minority volunteers. The content was
developed through a series of workshops with managers of volunteers from both mainstream and ethnic
organizations. Advice was sought from organizations that were successful in recruiting and maintaining
ethnic minority volunteers, as well as those who had experienced difficulties keeping new volunteers.
http://www.nald.ca/fulltext/heritage/ComPartnE/Strongr1.htm

50
Title Keywords
83. Subject Guide: Involving Volunteers from
Culturally and Linguistically Diverse
Backgrounds
Keywords: Policy and Procedures, Recruitment,
Support
Description
Aimed primarily at managers of volunteers and not-for-profit organizations, this guide contains online
resources to help build knowledge about involving people from CALD backgrounds in volunteering
programs and improve volunteering policies and practices.
http://www.volunteeringaustralia.org/html/s02_article/
article_view.asp?id=2410&nav_cat_id=313&nav_top_id=57
Title Keywords
84. Submission in Response to the Department for
Victorian Communities Discussion Paper:
Patterns of Volunteering
Description
A response to the Department for Victorian Communities’ discussion paper, this submission provides an
overview of Volunteering Australia’s experience of the patterns of volunteering in culturally and
linguistically diverse (CALD) communities and the motivations of CALD volunteers. The submission also
details some of the barriers affecting volunteering in CALD communities and strategies to overcome
these barriers.
http://www.volunteeringaustralia.org/files/YQ2CCT9U2E/DVCEmergingCommunitiessubmission.pdf
Title Keywords
85. Supporting Volunteering Activities in Australian
Muslim Communities, Particularly Youth
Keywords: Perceptions, Profile, Recruitment,
Research

51
Prepared for Volunteering Australia and the
Australian Multicultural Foundation by Dakhylina
Madkhul
2007
Description
While there is growing research concerning young people and volunteerism, there is little, if any, on
Muslim Australians specifically. This review paper aims to explore the issues affecting Muslims as
volunteers in light of the key findings of the Australian Multicultural Foundation and Volunteering
Australia’s 2005 National Survey of Australian Volunteers from Diverse Cultural and Linguistic
Backgrounds.
http://www.volunteeringaustralia.org/files/8FF8XEMEEG/AMF%20Muslim%20Youth%20Volunteer-
final%20with%20cover.pdf
Title Keywords
86. Targeted Recruitment of Black & Minority
Ethnic Volunteers
Camden Volunteer Bureau Accessed on 26 May 08
Description
A quick fact sheet with suggestions for recruiting black and minority ethnic volunteers.
http://www.camdenvb.org.uk/downloads/BMEvols7.doc
Title Keywords
87. Tools for Improving Your Board’s Diversity Keywords: Board
Mark Fox in Nonprofit World vol. v. 25, n. 5
(September-October 2007) p. 8-11
2007
Description
This article provides tools to check an organization’s progress and improve their board diversity.

52
http://findarticles.com/p/articles/mi_qa5384/is_200709/ai_n21296065/pg_1
Title Keywords
88. Training Manual: Recruiting and Supporting
Volunteers from Diverse Cultural and Language
Backgrounds
Keywords: Organizational Culture, Recruitment,
Support
Description
The training manual is designed to enable trainers to deliver customized training to managers and others
within volunteer-involving organizations which will help them to:
• lay the groundwork for recruiting new volunteers from diverse language and cultural backgrounds
• develop an inclusive organizational culture and culturally sensitive practices
• successfully recruit and retain volunteers from culturally diverse backgrounds
http://www.volunteeringaustralia.org/files/362D8AEPOW/VA_CALD%20Training%20Manual_final.pdf
Title Keywords
89. Translated Resources for Volunteering Keywords: Recruitment, Support, Tip/Tool
The Volunteer Centre Sheffield Refugee and
Asylum Seeker Project
Accessed 26 May 08
Description
The Volunteer Centre Sheffield Refugee and Asylum Seeker Project has produced the following
translated information:
• general guides explaining what volunteering is
• letters to help organizations contact volunteers
• monitoring resources such as feedback forms, confidentiality statements and data protection
forms
Available in: English, Amharic, Arabic, Farsi, French, Kurdish (Sorani), Somali, Tigrinya and Urdu.

53
http://www.vas.org.uk/refugee_asylum_project.htm
Title Keywords
90. Understanding Canadian Volunteers: Using the
National Survey of Giving, Volunteering and
Participating to Build your Volunteer Program
(CDN)
Keywords: Perceptions, Recruitment, Research,
Support
Norah McClintock for Canadian Centre for
Philanthropy (now Imagine Canada)
2004
Description
Uses information from the 2000 National Survey of Giving, Volunteering and Participating and includes a
section on recruitment of New Canadians as volunteers.
http://www.givingandvolunteering.ca/pdf/reports/Understanding_Volunteers.pdf
Title Keywords
91. Untapped Resources: The New Canadian
Volunteer (CDN)
Keywords: Support, Tip/Tool
Volunteer Ottawa Accessed on 26 May 08
Description
A self-assessment tool for program managers developed by Volunteer Ottawa to help
organizations identify opportunities for volunteers with limited English/French skills
http://www.volunteerottawa.ca/vo-clean/index.php?/eng/resources/organization
Title Keywords
92. Valuing Volunteers: The Value of Volunteering
for Refugees and Asylum Seekers

54
Patricia Dooner 2005
Description
Refugees and asylum seekers are among the more socially excluded and vulnerable people in British
society. Until April 2000, there were restrictions limiting asylum seekers’ ability to volunteer. However, the
government now endorses volunteering because it can help to defuse tension within communities and it
can be central to their resettlement. This research aims to explore the value of volunteering for refugees
and asylum seekers and the acquisition of skills and soft skills through voluntary work.
www.wcva.org.uk/images_client/volunteering/Value%20of%20Volunteering%20for%20Refugees%20and%20Asylum%20Seekers.doc
Title Keywords
93. Voluntary and Social Participation by People of
Immigrant Origin: Overview of Canadian
Research (CDN)
Keywords: Research
Denise Helly (INRS Culture) 1997
Description
This document presents an overview of current research trends in the field of social participation in
general in order to shed light on immigrants’ volunteer work and their involvement in recreational
associations. (Cross-reference Inventory entry # 56)
http://canada.metropolis.net/events/civic/dhelly_e.html
Title Keywords
94. Volunteering among Ethnocultural Seniors Who
Are New to Canada: Supporting and
Celebrating a Valuable Contribution (CDN)
Keywords: Barriers, Profile, Recruitment, Research,
Support
Rick Juliusson for the 411 Seniors Centre Society 2005
Description
Although many seniors of diverse cultural backgrounds donate their time and skills in various ways, they
may not be engaged in the type of formal volunteering that is familiar to mainstream Canadian

55
organizations. The 411 Seniors Centre, in partnership with the Vancouver Coastal Health Authority
Multicultural Health Education Program, conducted research in order to find out how volunteerism is
understood and practiced by ethnocultural seniors who are new to Canada and how this knowledge can
be applied in designing volunteer programs that use the strengths of both the mainstream volunteer
management model and the experiences in ethnocultural communities.
http://www.volunteer.ca/volunteer/pdf/CSCV-VAES.pdf
Title Keywords
95. Volunteering among Groups Deemed at Risk of
Social Exclusion
Institute for Volunteering Research 2007
Description
This research bulletin is one of a series published by the Institute for Volunteering Research to explore
and disseminate aspects of Helping Out: a national survey of volunteering and charitable giving (2007) in
Britain. This report focuses on volunteering amongst individuals who belong to certain Black and Minority
Ethnic (BME) groups, have a disability or limiting, long-term illness (LLI), or have no formal qualifications
were seen as at particular risk of social exclusion.
http://www.ivr.org.uk/NR/rdonlyres/62F10E2D-E641-4C46-8287-
46C23547F8EA/0/Social_Exclusion08.pdf
Title Keywords
96. Volunteering and Ethnic Communities: A
Dialogue with Ethnic Communities
Keywords: Barriers
The Volunteering and Ethnic Communities Project 2004
Description
The Volunteering and Ethnic Communities Project was undertaken by the New Zealand Federation of
Ethnic Councils. The objectives of this project were to:
• identify barriers to ethnic people’s participation in mainstream and ethnic community volunteering
• seek ways to overcome these barriers

56
• make recommendations for the future
http://www.ocvs.govt.nz/documents/reports/volunteering-and-ethnic-communities.pdf
Title Keywords
97. Volunteering at Leadership Levels: A Resource
for Prospective and Current Board Members
(CDN)
Keywords: Board
Description
This toolkit is for individuals from ethno-racial communities who are interested in becoming members of a
board of directors (or other leadership positions) or who currently sit on a board and would like to learn
more about board governance issues.
http://www.pillarnonprofit.ca/documents/pillartoolkit_volunteers_04.pdf
Title Keywords
98. Volunteering Fact Sheets Keywords: Diversity Promotion, Organizational
Culture, Tip/Tool
Volunteering Ireland Accessed on 26 May 08
Description
Included in these fact sheets are titles specifically related to cultural diversity, including:
• Celebrating Diversity
• Inclusive Volunteering
• Involving Refugees and Asylum Seekers
http://www.volunteeringireland.ie/page.php?id=24 (scroll down to find these resources)

57
Title Keywords
99. Volunteering Fact Sheets in 12 different
languages
Keywords: Tip/Tool
Volunteering Ireland VOLT Network Accessed on 26 May 08
Description
Sample fact sheets about Volunteering in Ireland which are available in 12 languages.
http://www.volunteeringireland.ie/page.php?id=24
Title Keywords
100. Volunteering for All? Exploring the Link
between Volunteering and Social Exclusion
Keywords: Barriers, Diversity Promotion, Research
Institute for Volunteering Research 2004
Description
This report summarizes the findings of research about volunteering and social exclusion. It looked at what
volunteering can do to reduce social exclusion, the challenges faced in making volunteering more
inclusive and the steps taken by organizations in overcoming these barriers.
http://www.ivr.org.uk/NR/rdonlyres/3A00B41A-05E4-40A1-9F27-810C9E49A45D/0/summaryreport.pdf
Title Keywords
101. “Volunteering for New Canadians”
Pamphlet (CDN)
Description
Pamphlet describes the role of Pillar Nonprofit Network but also:
• what volunteering is

58
• how to get involved
• the benefits of volunteering (for the volunteer)
• benefits the volunteer provides an organization
• examples of volunteer activities
• a description of how nonprofits can help New Canadians volunteer
• quotations/testimonials from new Canadian volunteers
The brochure can be downloaded in English, Arabic, Spanish and Mandarin.
http://www.pillarnonprofit.ca/resources_and_links/pillar_nonprofit_network_publications/ and click on one
of the Pamphlets.
Title Keywords
102. Volunteering In Canada: Practical Findings
from Research, 2000 – 2007 (CDN)
Reg Noble for Imagine Canada 2007
Description
Includes a section on cultural diversity and practical implications for involving culturally diverse volunteers.
http://www.nonprofitscan.ca/Files/kdc-cdc/practicalguide_web.pdf
Title Keywords
103. Volunteering – Pathway to Inclusion (CDN) Keywords: Diversity Promotion, Organizational
Culture, Policy and Procedures, Support Tip/Tool
Description
The Ontario Council of Agencies Serving Immigrants (OCASI) project entitled “Promoting Newcomer
Integration and Social Inclusion” includes information specific to Volunteering.
http://atwork.settlement.org/inclusion/volunteer/home.asp

59
Title Keywords
104. Volunteering Worldwide 2001 Keywords: Profile
Netherlands Institute of Care and Welfare 2001
Description
What are the differences between voluntary work in the United States or France and voluntary work in the
Czech Republic? What can voluntary organizations in Western Europe learn from their counterparts in
Asia? What examples are there of interesting voluntary projects in Jordan, Zambia or Siberia? And which
countries have been successful in getting young people involved in voluntary work? This report examines
volunteerism in the following countries:
• Australia
• Brazil
• Canada
• China
• Colombia
• Czech Republic
• Egypt
• France
• Great Britain and Northern Ireland
• Indonesia
• Israel
• Japan
• Jordan
• Kenya
• Russia
• South Africa
• South Korea
• Spain
• The Netherlands
• United States
• Zambia
http://www.iave.org/resources/Voluntering1.pdf
Title Keywords
105. Volunteering, Diversity, and Inclusion
(CDN)

60
Imagine Canada – Knowledge Development Centre
Bulletin
2007
Description
The information resources highlighted in this bulletin provide guidelines, practical advice and valuable
insights about engaging volunteers with a diverse range of individual, cultural, and ethnic characteristics.
These resources address the challenge of how to create communities where differences are valued and
everyone is able to contribute to enriching their society and enjoying its benefits.
http://nonprofitscan.imaginecanada.ca/files/kdc-cdc/diversitybulletin_mar5_2007.pdf
Title Keywords
106. Volunteering in Different Languages Keywords: Tip/Tool
Volunteering Ireland Accessed on 27 May 08
Description
Provides a translation of “volunteering” in 35 different languages.
http://www.volunteeringireland.ie/page.php?id=114
Title Keywords
107. Volunteerism in Islam Keywords: Profile
Dr. Ahmad Hussein Sakr 2008
Description
In Islam there is a strong ethic of volunteerism which is described in this article as well as some important
rules for Muslims to remember when volunteering.
http://www.youngmuslims.ca/articles/display.asp?ID=62

61
Title Keywords
108. Volunteerism in Nepal Keywords: Profile
Bishnu Hari Bhatta 2007
Description
This report presents the historical and contemporary aspects of volunteerism in Nepal.
http://www.ijova.org/PDF/VOL24_NO6/IJOVA_VOL24_NO6_Bhatta.pdf
Title Keywords
109. Volunteerism Worldwide: News, Views and
Resources
Keywords: Profile
United Nations Volunteers Accessed on 26 May 08
Description
The World Volunteer Web is a program of the United Nations Volunteers (UNV). The World Volunteer
Web supports the volunteer community by serving as a global clearinghouse for information and
resources linked to volunteerism. From this link you can find news, press releases, events, documents,
links or other information resources related to volunteerism in almost 200 countries – including many
descriptions of what volunteerism means in an individual country.
http://www.worldvolunteerweb.org/browse/countries.html
Title Keywords
110. Welcoming Multi-Ethnic Volunteers: Top
Tips
Keywords: Diversity Promotion, Organizational
Culture, Tip/Tool
Volunteer Development Agency (Northern Ireland) 2005
Description
Two pages of quick tips.

62
http://www.volunteering-ni.org/what_we__do/publications/ (Scroll down to “Checklists” and download
“Welcoming Multi-Ethnic Volunteers: Top Tips”)
Title Keywords
111. Youth Volunteering in Canada: Reflections
on the Ethnic Dimension
Keywords: Research
Fernando Mata, John D. Brodhead and Isabelle
Petersen
2000
Description
Using data from the 1997 National Survey of Giving, Volunteering and Participating, the authors reflect
briefly on the ethnic dimension of volunteering while examining the ethnic profiles of young volunteers.
http://canada.metropolis.net/research-policy/cern-pub/ActiveCitizenship/MATA_Presentation.html

63
Books
Title
1. A-Z of Volunteering and Asylum, The
Ruth Wilson 2003
Description
A practical handbook for people managing volunteers who are, or who work with, refugees or asylum
seekers
Purchase: http://www.energizeinc.com/store/1-212-E-1
Title
2. Building Board Diversity
Jennifer Rutledge 1994
Description
The purpose of this book is to help your organization re-examine its board composition, to show what a
diversified board can contribute and to help organizations see the full range of abilities and expertise that
will be needed from the board, not just the signs of "difference."
Purchase used copies: http://www.amazon.com/Building-Board-Diversity-Jennifer-
Rutledge/dp/0925299405
Title
3. Kaleidoscopic Organizations: Diversity and Inclusivity: A Framework (CDN)
Alok Mukherjee and United Way of York Region 2003
Description

OVCN Inventory of Resources Related to Engaging New Canadians as Volunteers

OVCN Inventory of Resources Related to Engaging New Canadians as Volunteers

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