1. Unleash Your
Business Potential
Presented to
Jan, 2012 www.kvpcorp.com

2. Index
 Business philosophy
 Vision, alignment with customer goals, and translating actions to customer
delight
 Business facts
 Industry focus
 Customers
 Challenges we address
 Service deliverables
 Service delivery framework / quality management system
 People competency framework : ensure higher service quality
 Differentiator
 Voice of customers
 Commitment
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3. Today’s Challenging Environment
Limited Demand Global Intense
Visibility Coordination Competition
“How do I strengthen new “How can I better align “How do I achieve innovate
customer acquisition?” delivery and service?” and differentiate while
driving operational
efficiency?”

4. Goal: To make business smarter and focus on
building happy customers and happy communities
Deliverable
Strategy and People Enterprise Cloud
process consulting effectiveness Computing
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5. Business facts
 Founded : 2008
 Team size: 30 members
 Focus: Facilitate growth using social enterprise
framework
 Serviced over 60 + customers across 5 industry verticals
/ across established, growing and emerging firms
 Philosophy: Business transformation
India’s Emerging Partner of the Year Award by
Salesforce.com
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6. Business facts : Industry verticals
Manufacturing Customers
Manufacturing
•Industrial equipment
•Fabrication & custom
manufacturing
•Product manufacturing
•Transportation
•FMCG & retail
•Supply chain and distribution
Technology
•IT hardware manufacturing
•Software product development
•IT services / solutions
• R&D services
•ITES/ Call Center / BPOs
•Networking
•Mobile technology 6

7. Business facts : Industry verticals
Life Sciences Customers
Life Sciences
•Health care
•Health plan
•Drug discovery and clinical trials
•Pharma and drug manufacturing
•Medical equipment
Hospitality and Financial services
real-estate •Banking services /
Microfinance
•Large, mid and •Insurance
single property •Investment advisory
hotels •Venture capital /
•Real estate private equity
•Foreign exchange
services
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8. KVP solution framework: Crawl, Walk, Run
Contact
Center
Client
Extranets
Intranets
8 – Part
Collaboration Employee
Help Desk
of
Chatter
Business Impact
DNA!
Content
Platform
Knowledge
HR Mgmt Portals 7
Project Mgmt
Unified
Client View Skills Matrices
Sales 360 Degree Time & Expense
Analysis and Management View
Reporting Productivity
Billing 6
Integration
Enhancement Staffing
Initial Rollout Client Analysis
Competitor Targeting and
Client and
Analysis Segmentation
Activity 5
Management
User Adoption 4
3
2
1
Functionality

9. Real-time Cloud Solutions for Professional Services
Customer portal for
collaborative functioning
Reports and
Global View of Visibility into Operational issue log, Performance to Trend Measurement Client
project Groups project details tracking Plan Analysis to Improve Satisfaction
Project planning People Management Project Management Collaboration
Recruiting & Project Portfolio Tasks & Quality
Mile stone Performance
On-boarding Management Milestones Assurance Telconference Chatter
planning Tasks Management
Dependencies
Skills & Staffing &
Change
Risk Learning Resource Resource Contract
Management Management management Management Management Community Client Portals
Time-off Utilization & Expense Knowledge
Management Burn Feedback Time Tracking Management Email & Chat Management
Articulate risk Analyze Mitigate
Solution design
(pre and post
sales)
Business Success Deliverables / Contract IP Team Audits & Agile Improvement
requirement parameters Solution design SLA Management Management introduction Compliance Development Ideas

10. Voice of customer (partial list)
 “The most important aspect of KVP approach was not to fit a standard solution but to
thoroughly understand our business need and then strive to configure a tool to meet the
requirements”
Mr. Dharmesh Mashru, CEO, Apollo Industries
 “Using leading collaborative technology from Salesforce.com coupled with KVP’s integrated
business process building approach is now bringing all MMM stakeholders including direct
sales, channel sales, service, support and customers on one single platform to facilitate
inclusive growth.”
Mr. S. A. Mohan, CEO, Maini Materials Movement
 “Partnering with KVP has helped us in driving new operational efficiency, increased visibility
and accelerate innovation enterprise-wide”
Mr. Prakash Venkatesan, CEO, Essae Digitronics
For more details pls. visit: http://www.kvpcorp.com/customers.html
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