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First Quarter Report 2010
Press and analyst conference
28 April 2010




Christian Clausen
President and Group CEO
Disclaimer


    This presentation contains forward-looking statements that reflect management’s current
    views with respect to certain future events and potential financial performance. Although
    Nordea believes that the expectations reflected in such forward looking statements are
    reasonable, no assurance can be given that such expectations will prove to have been
    correct. Accordingly, results could differ materially from those set out in the forward-
    looking statements as a result of various factors.
    Important factors that may cause such a difference for Nordea include, but are not limited
    to: (i) the macroeconomic development, (ii) change in the competitive climate, (iii) change
    in the regulatory environment and other government actions and (iv) change in interest
    rate and foreign exchange rate levels.
    This presentation does not imply that Nordea has undertaken to revise these forward-
    looking statements, beyond what is required by applicable law or applicable stock
    exchange regulations if and when circumstances arise that will lead to changes compared
    to the date when these statements were provided.




2    28 April 2010      First Quarter Report 2010
Strong first quarter results
    Total income up 7%                                Total expenses down 5%*                            Loan losses 37bps




     Q1 2009          Q4 2009   Q1 2010                  Q1 2009   Q4 2009     Q1 2010                    Q1 2009      Q4 2009       Q1 2010




    Operating profit up 48%                          Risk-adjusted profit up 27%                         Return on Equity 11.3%




     Q1 2009          Q4 2009   Q1 2010                Q1 2009     Q4 2009    Q1 2010                      Q1 2009      Q4 2009      Q1 2010



3     28 April 2010                 First Quarter Report 2010          *Down 2% - adjusting for restructuring expenses in Q4 and changes in exchange rates
Result highlights
    EURm                                                     Q1/10            Q4/09             Chg %                Q1/09            Chg %
    Net interest income                                      1,235             1,299                  -5             1,356                  -9
    Net fee and commission income                              475               463                   3               381                  25
    Net result from items at fair value                        548               351                  56               515                   6
    Other income                                                45                 45                  0                 27                 67
    Total income                                             2,303             2,158                   7             2,279                   1
    Staff costs                                               -687              -702                  -2              -665                   3

    Total expenses                                           -1,164           -1,219                 -5¹             -1,090                 7²

    Profit before loan losses                                1,139               939                  21             1,189                  -4
    Net loan losses                                           -261              -347                 -25               356                 -27
    Operating profit                                           878               592                  48               833                   5

    Net profit                                                 643               447                  44               627                   3


    Risk-adjusted profit                                       678               533                  27               747                  -9



                                                                 ¹ Down 2% - adjusting for restructuring expenses in Q4 and changes in exchange rates
4      28 April 2010             First Quarter Report 2010
                                                                 ² Up 3% – adjusting for changes in exchange rates
Net interest income down 5% from high levels

              Net interest income, EURm                Remains subdued by the low interest
                                                       rate levels
         1,356
                        1,299
                                               1,235
                                                       Underlying increase in customer
                                                       operations – volumes and margins
                                                          Decrease in Group Treasury
                                                          Negative impact from day count

                                                       Total lending up 4%
                                                       Continued increase in corporate
                                                       lending margins
       Q1 2009         Q4 2009               Q1 2010




5    28 April 2010         First Quarter Report 2010
Positive trend continues - Net fee and
    commission income up 3%
         Net fee and commission, EURm
                                                     Strong performance in savings area
                      463                    475     Asset management commissions
                                                     up 6% from a strong Q4
         381
                                                     Lending commissions up 8%
                                                     Payment commissions up 7%
                                                     Commission expenses for state
                                                     schemes largely unchanged at EUR
                                                     51m
      Q1 2009        Q4 2009              Q1 2010




6    28 April 2010       First Quarter Report 2010
Strong demand for risk management products


         Net result from items at fair value,           Capital markets activities in customer
                       EURm                             areas continues to perform
                                                 548       Underlying corporate demand for fixed
           515
                                                           income and FX products stabilising
                                                           High demand for credit bonds from
                         351                               institutional clients

                                                        Increase in Group Treasury
                                                        Continued strong Life & Pensions
                                                        results

        Q1 2009        Q4 2009                Q1 2010




7    28 April 2010         First Quarter Report 2010
Total expenses according to plan

        Total operating expenses, EURm               Underlying expenses down 2% -
                                                     adjusting for restructuring expenses
                      1,219
                                            1,164    in Q4 and changes in exchange
        1,090
                                                     rates
                                                        Up 3% compared Q1 2009

                                                     Underlying staff costs up 1% in Q1
                                                        Number of employees increased by 130

                                                     Cost/income ratio improved to 51%
                                                     (56%)
      Q1 2009        Q4 2009              Q1 2010




8    28 April 2010       First Quarter Report 2010
Credit quality continue to stabilise

                     Net loan losses, EURm                  Net loan loss ratio 37bps (52bps)
        54bps                                                  26bps individual (40bps)
                            52bps
          356                 347                              11bps collective (12bps)
                                                  37bps
                                                               166bps in the Baltic countries (338bps)
                                                     261
                                                            Lower loan losses mainly found in
                                                            Denmark, Sweden and the Baltic
                                                            countries
                                                            No losses occurred related to the
                                                            Danish guarantee scheme (EUR
      Q1 2009               Q4 2009              Q1 2010    29m)



9    28 April 2010              First Quarter Report 2010
Growth in impaired loans continues to level out
     Impaired loans, EURm
                                                                  Impaired loans gross up 5% to EUR
                        1 868             2 076
                                                                  4,453m or 140 bps of total lending – 4%
       1 116                                                      in local currencies
       1 849
                        2 372             2 377                   7% in Q4, 9% in Q3 and 19% in Q2
       Q1 2009         Q4 2009           Q1 2010                  53% impaired loans are still performing
         Performing            Non-performing
                                                                  Total allowances increased 9% to EUR
     Total allowances, EURm
                                                                  2,423
                         838                921
                                                                  Provisioning ratio continues to increase -
        486
                                                                  54% compared to 52% in Q4
                                          1 502
         946
                        1 385                                     Collective allowances increased 10% to
                                                                  EUR 921m – 38% of total allowances
      Q1 2009          Q4 2009           Q1 2010
      Individual allowances     Collective allowances

                                                                        Performing: Allowance established, payments made
10     28 April 2010                  First Quarter Report 2010         Non-performing: Allowance established, full payments not made on due date
Operating profit high and stable

     Operating profit, EURm




                  978         1.078
                        932
      895                                 885         883                                            878
                                                            847           833         832
                                                                                818
                                                                    781


                                                                                               592




     Q1/07 Q2/07 Q3/07 Q4/07 Q1/08 Q2/08 Q3/08 Q4/08 Q1/09 Q2/09 Q3/09 Q4/09 Q1/10

                        Operating profit                    Loan losses          Write backs


11     28 April 2010           First Quarter Report 2010
Continued delivery on long-term targets

     Risk-adjusted profit                                                                                                                                             TSR 2007 - Q1 2010
     - on track to reach 2013 target
                                                                                                                   20
                                                                                                                                                                                                                                                                                                                                     2%
                                                                                                                    0
                                                                                                          38.9%
                                                                                                          38.0%    -20


                                                                                                                   -40
                                                                                                                                                                                                                                                                                                                   Top quartile
                                                                                                                   -60


                                                                                                                   -80


                                                                                                                  -100




                                                                                                                         Allied Irish Banks


                                                                                                                                                    Bank of Ireland




                                                                                                                                                                                                                                                   Intesa Sanpaolo




                                                                                                                                                                                                                                                                                                                            DnBNOR
                                                                                                                                                                                                                    Unicredit




                                                                                                                                                                                                                                                                                                                                                   Santander
                                                                                                                                                                                    Lloyds




                                                                                                                                                                                                                                                                                   Barclays
                                                                                                                                                                      Commerzbank



                                                                                                                                                                                                   Swedbank




                                                                                                                                                                                                                                                                                                                                     Nordea Bank
                                                                                                                                                                                                                                Societe Generale




                                                                                                                                                                                                                                                                                                              BNP Paribas
                                                                                                                                                                                                                                                                                              Danske
                                                                                                                                                                                                                                                                     Erste Group
                                                                                                                                              RBS




                                                                                                                                                                                                                                                                                                                                                               SHB
                                                                                                                                                                                                              SEB
                                                                                                                                                                                             KBC




                                                                                                                                                                                                                                                                                                       BBVA
                                                          Q4/08

                                                                  Q1/09

                                                                          Q2/09

                                                                                  Q3/09

                                                                                          Q4/09

                                                                                                  Q1/10
     Q107

               Q207

                       Q307

                              Q407

                                     Q108

                                            Q208

                                                   Q308




                      Rolling f our quarter compared with FY 2006 EUR 1,957m

                      Long-term target f or av erage y early growth




12          28 April 2010                           First Quarter Report 2010                                                                                                         ¹Nordic peers: Danske Bank, DnB NOR, SEB, SHB, Swedbank
Outlook 2010
      Nordea expects the macro economic recovery to continue in 2010, but
      the development is still fragile and hence uncertainty remains
      Excluding currency effects in 2010, cost growth is expected to be
      broadly in line with 2009 – including the effects from growth and
      efficiency initiatives
      As previously stated, risk-adjusted profit is expected to be lower in
      2010 compared to 2009, due to lower income in Treasury and Markets
      However, net loan losses in 2010 are likely to be lower than in 2009.
      Credit quality continues to stabilise, in line with the macroeconomic
      recovery




13    28 April 2010   First Quarter Report 2010
Business development

14   28 April 2010   First Quarter Report 2010
Continued strong customer demand in
     household segment
                                                      Total income household
      The strong underlying customer                  segment, EURm
      volume- and margin development                     784
                                                                      766           765
      continues
            Pressure on income from deposit remains

      The strengthened Nordea brand name
      continues to attract customers in                 Q1 2009     Q4 2009        Q1 2010

      premium segments – confirms positive                        Deposit income

                                                      Number of Gold customers, '000
      trend
                                                                                    2,737
            37,500 new Gold and Private Banking           2,579
                                                                      2,700

            customers in Q1 - 70% new customers in
            Nordea

      Market shares continue to improve
                                                        Q1 2009      Q4 2009       Q1 2010


15    28 April 2010       First Quarter Report 2010
Building strong relationships with key customers
                                                                           The 3600 meeting
      Increased customer activity                                            Savings and
                                                                             investments

      360-degree meetings at record levels
                                                                                                 Daily
            Planned pro-active sales                         Insurance
                                                                                                 banking

            Continued increase in number of
            transactions - funds, equity trading and
                                                                                Lending
            structured products                                           Ensure all services
                                                                          provided by Nordea




      Customer satisfaction improving                  CSI index (aggregate) 2007- 2009
      versus competitors                                                 2007                         2009
                                                                                          +0.9
            Market position stronger than ever         Nordea            70.6                          71.5


                                                                         71.2             -3.6
                                                       Peers                                           67.6


                                                       GAP                0.6                              3.9

16    28 April 2010        First Quarter Report 2010
Positive macro signs drives corporate activity
                                                             Total income CMB and Large,
     Increased business confidence among                     EURm
     corporate customers in Q1                                                      604
                                                                 549      567

           Lending volumes slightly up
           Lending margins continues to improve reflecting
           re-pricing of credit risk and higher liquidity
           premiums
                                                               Q1 2009   Q4 2009   Q1 2010

     Continued strong demand for risk
     management products
     Improved position in Corporate Banking
     markets reflecting current performance
     and competitive offering
           Strategy to build house-bank relations proven
           successful

17   28 April 2010       First Quarter Report 2010
Institutional & International Banking
      Shipping, Oil Services & International – confidence
      returning to the market
            Somewhat increase in activity level
            Margins continued up in the quarter

      Financial Institutions – several mandates won
            Strong market standing enabled Nordea to further strengthen the
            franchise and gain market share
            Margins remain tight – income down 7%

      New European Markets – stabilising in the Baltic’s
            Growth continues in Poland
            Lending margins continue to increase in the Baltic countries
            Lower loan loss provisions in the Baltic countries


18    28 April 2010        First Quarter Report 2010
Continued high customer activity within Capital
     Markets Products
                                                               Product result CMP, EURm
       Increased competition and tightening of
       spreads across all products                                 472
                                                                                                    390
                                                                                  356

       Strong corporate demand for risk-
       management products despite decreasing
       market volatility                                        Q1 2009        Q4 2009        Q1 2010

       Increased ambition for equity products                 Nordea bond issues, EURm
       proven successful                                        6,241
                                                                                                    5,275
              Primary equity (IPO) activity picked up in Q1
                                                                                 2,014
       Strong Nordic primary bond issuance
                                                               Q1 2009         Q4 2009         Q1 2010

                                                                  Domestic*              Eurobonds**


                                                               *All domestic bonds, Nordic market

19    28 April 2010         First Quarter Report 2010          ** All Eurobonds (EMTN), Nordic market
Asset under Management at record level
                                                  Asset under Management (AuM), EURbn
       AuM EUR 169bn
                                                                                                           169
                                                     157                                 158
       Up 7% or EUR 11.2bn in Q1                                        126


       Net inflow EUR 3.1bn – 8%
       annualised
                                                    2007                2008             2009            Q1 2010


       Increased market shares                    Net flows AuM, EURbn
                                                                                                3.5          3.1
                                                                               2.9
                                                                  2.8



                                                    0.9




                                                    Q1/09        Q2/09         Q3/09            Q4/09       Q1/10

                                                    Nordic Retail funds                European Fund Distribution
                                                    Nordic Private Banking             International Private Banking
                                                    Institutional customers            Life & Pension


20    28 April 2010   First Quarter Report 2010
High business activity within in Life & Pensions
                                                                          Gross Premiums Written, EURm
      Gross premiums written at record levels
                                                                                                      1,398
            Growth noted in all countries
                                                                                          1,222
                                                                              1,105
            GPW within unit-linked business at all time high
            Continued success within the Swedish ITP*

      Solid performance continued to build up                               Q1 2009     Q4 2009     Q1 2010

      of financial buffers
                                                                          Total product result, EURm


                                                                                                       96
                                                                                           87




                                                                               41




                                                                            Q1 2009     Q4 2009     Q1 2010



21    28 April 2010        First Quarter Report 2010       *Privately employed white collar workers pension scheme
Nordea in a position of strength
             – implications from new regulatory proposals
22   28 April 2010   First Quarter Report 2010
Strong capital position

     Capital ratios Q1 2010
                                                            13.6

                               11.2                                           Capital policy –
            10.1                                            12.3       11.5   Basel II over the
                                                                        9.0   business cycle
                               10.1
             9.2




     Core Tier 1 (excl.     Tier 1 ratio               Capital ratio
         hybrids)

         Transition rules        Fully implemented Basel II




23     28 April 2010            First Quarter Report 2010
A clear funding advantage

     5-year secondary market spreads senior unsecured, bps


                                                                                   121


                                                        89
                                       75                               72
           68          69



                                                                                                         n.a.


        Nordea


                                                         Nordic peers



                                                                             Source: Bloomberg as of 29th March 2010, BofA Merrill Lynch
24     28 April 2010        First Quarter Report 2010
Nordea one of the most stable banks in Europe
     - low volatility in operating profit


     Quarterly variation operating profit*, %
                                                                                >250
                                                                 183
                                                        156




                                             59
                            38
                       18
        14


     Nordea                                                               Average
                                                                          European
                                    Nordic peers**                         Peers


25     28 April 2010        First Quarter Report 2010         * Calculation based on covariance of 12 quarters operating profits 2007-2009
                                                              ** Nordic peers: Danske Bank, DnB NOR, SEB, SHB, Swedbank
Nordea fully support regulatory efforts
       Each element in the proposals seem logical and right but the combined
       effects could impact customers and harm economic growth
             Need for further analysis and calibration

       Quality is more important than speed when implementing new
       regulations
             Flexibility of the implementation timetable

     First proposal     First proposal               Second proposal     Final Basel III frame
     Basel comm.        EU commission                Basel comm. ?       work to be decided

       Consultative                                       Consultative       Implementation          Implementation
         period 1                                          period 2 ?        Phase 1                 Phase 2




     Dec 2009          April 2010             Aug 2010               Dec 2010            2011-2012



26     28 April 2010          First Quarter Report 2010
Successful start of the Prudent growth strategy

27   28 April 2010   First Quarter Report 2010
Moving from “profitable organic growth” via
     “middle of the road” to “prudent growth”
                                                          Middle of the
          Profitable organic growth                                               Prudent growth
                                                          road
                                                                                                                     Great
     07                 08                          09                       10               11                12
                                                                                                                     Nordea

                                                                                    Next level strategy based
             Organic growth strategy
                                                                                      on stronger position



                                                            Keep income
                                                            growth
                                                            momentum
             Group initiatives                              Cost, risk and         Next generation of
             launched to support                            capital take the       initiatives launched
             the strategy                                   lead
                                                            Enable us to
                                                            accelerate out
                                                            of the crisis


28    28 April 2010           First Quarter Report 2010
Next generation of Group initiatives support
     “prudent growth”
         Increase business with                            Exploit global      Supplement Nordic
       existing Nordic customers                           and European          growth through
       and attract new customers                           business lines      investments in New
                                                                                European Markets

      1. Future distribution                                                   6. Growth plan Poland
      2. New customer acquisition
      3. Growth plan Finland
      4. Growth plan CMB Sweden
      5. Customer-driven Markets business



       7. Top league IT and operations                       8. Product platforms

                               9. Infrastructure upgrade
                 Take Nordea to the next level of operational efficiency,
                              support sustained growth

29    28 April 2010            First Quarter Report 2010
Group initiatives to support long-term target of
     doubling Risk-adjusted profit in seven years
           Future distribution                               Risk adjusted profit, EURm

      New customer acquisition                                                                                         3,914

                                                                                                    10% CAGR
           Growth plan Finland                                                                       required


              CMB Sweden
                                                                                     2,786

       Customer driven Markets
             business                                                2,239   2,279
                                                             1,957
          Growth plan Poland

      Top league IT performance

            Product platforms

        Infrastructure upgrade
                                                              2006   2007    2008    2009    2010     2011      2012   2013




30    28 April 2010              First Quarter Report 2010
Activities related to the initiatives are well on
     track and have started in all areas
     Future distribution
       10 branches transformed to new branch format
       Number of 360-degree advisory meetings up 60% in new format
       Time spent on direct customer interaction up 6%
     Growth in number of customers
       Steady inflow – 37,500 new Gold and Private Banking customers
     Growth Plan Finland
       More than 130 new advisors and specialist recruited
       Total income in Nordic Banking Finland up 2%




31    28 April 2010   First Quarter Report 2010
Activities related to the initiatives are well on
     track and have started in all areas
     Growth Plan Corporate Merchant Banking (CMB) Sweden
       Increased share of wallet – cash management mandates won
     Growth Plan Poland
       Preparatory work develops according to plan for new branch openings in the
       latter part of 2010
       Dedicated teams formed to capture potential in local large cap – first deals
       closed
     Efficiency and foundation
       A renewed IT-contract with IBM paving the way to efficiency gains and a
       stronger IT foundation
       Lean IT project proceeding according to plan


32    28 April 2010    First Quarter Report 2010
Key messages
     Strong result
            Income up 7%
            Underlying expenses down 2%
            Loan losses 37bps (52bps)
            Operating profit up 48%

     Risk-adjusted profit up 27% - on track toward long-term target
     Increased inflow of new customers – confirms the positive trend
            12.500 new Gold and Private Banking customers per month – of which 70% new
            customer in Nordea

     Focus on Prudent growth and next generation of growth initiatives
            Activities related to the initiatives are well on track and have started in all areas



33    28 April 2010         First Quarter Report 2010

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Nordea Q1 2010 Report Highlights

  • 1. First Quarter Report 2010 Press and analyst conference 28 April 2010 Christian Clausen President and Group CEO
  • 2. Disclaimer This presentation contains forward-looking statements that reflect management’s current views with respect to certain future events and potential financial performance. Although Nordea believes that the expectations reflected in such forward looking statements are reasonable, no assurance can be given that such expectations will prove to have been correct. Accordingly, results could differ materially from those set out in the forward- looking statements as a result of various factors. Important factors that may cause such a difference for Nordea include, but are not limited to: (i) the macroeconomic development, (ii) change in the competitive climate, (iii) change in the regulatory environment and other government actions and (iv) change in interest rate and foreign exchange rate levels. This presentation does not imply that Nordea has undertaken to revise these forward- looking statements, beyond what is required by applicable law or applicable stock exchange regulations if and when circumstances arise that will lead to changes compared to the date when these statements were provided. 2 28 April 2010 First Quarter Report 2010
  • 3. Strong first quarter results Total income up 7% Total expenses down 5%* Loan losses 37bps Q1 2009 Q4 2009 Q1 2010 Q1 2009 Q4 2009 Q1 2010 Q1 2009 Q4 2009 Q1 2010 Operating profit up 48% Risk-adjusted profit up 27% Return on Equity 11.3% Q1 2009 Q4 2009 Q1 2010 Q1 2009 Q4 2009 Q1 2010 Q1 2009 Q4 2009 Q1 2010 3 28 April 2010 First Quarter Report 2010 *Down 2% - adjusting for restructuring expenses in Q4 and changes in exchange rates
  • 4. Result highlights EURm Q1/10 Q4/09 Chg % Q1/09 Chg % Net interest income 1,235 1,299 -5 1,356 -9 Net fee and commission income 475 463 3 381 25 Net result from items at fair value 548 351 56 515 6 Other income 45 45 0 27 67 Total income 2,303 2,158 7 2,279 1 Staff costs -687 -702 -2 -665 3 Total expenses -1,164 -1,219 -5¹ -1,090 7² Profit before loan losses 1,139 939 21 1,189 -4 Net loan losses -261 -347 -25 356 -27 Operating profit 878 592 48 833 5 Net profit 643 447 44 627 3 Risk-adjusted profit 678 533 27 747 -9 ¹ Down 2% - adjusting for restructuring expenses in Q4 and changes in exchange rates 4 28 April 2010 First Quarter Report 2010 ² Up 3% – adjusting for changes in exchange rates
  • 5. Net interest income down 5% from high levels Net interest income, EURm Remains subdued by the low interest rate levels 1,356 1,299 1,235 Underlying increase in customer operations – volumes and margins Decrease in Group Treasury Negative impact from day count Total lending up 4% Continued increase in corporate lending margins Q1 2009 Q4 2009 Q1 2010 5 28 April 2010 First Quarter Report 2010
  • 6. Positive trend continues - Net fee and commission income up 3% Net fee and commission, EURm Strong performance in savings area 463 475 Asset management commissions up 6% from a strong Q4 381 Lending commissions up 8% Payment commissions up 7% Commission expenses for state schemes largely unchanged at EUR 51m Q1 2009 Q4 2009 Q1 2010 6 28 April 2010 First Quarter Report 2010
  • 7. Strong demand for risk management products Net result from items at fair value, Capital markets activities in customer EURm areas continues to perform 548 Underlying corporate demand for fixed 515 income and FX products stabilising High demand for credit bonds from 351 institutional clients Increase in Group Treasury Continued strong Life & Pensions results Q1 2009 Q4 2009 Q1 2010 7 28 April 2010 First Quarter Report 2010
  • 8. Total expenses according to plan Total operating expenses, EURm Underlying expenses down 2% - adjusting for restructuring expenses 1,219 1,164 in Q4 and changes in exchange 1,090 rates Up 3% compared Q1 2009 Underlying staff costs up 1% in Q1 Number of employees increased by 130 Cost/income ratio improved to 51% (56%) Q1 2009 Q4 2009 Q1 2010 8 28 April 2010 First Quarter Report 2010
  • 9. Credit quality continue to stabilise Net loan losses, EURm Net loan loss ratio 37bps (52bps) 54bps 26bps individual (40bps) 52bps 356 347 11bps collective (12bps) 37bps 166bps in the Baltic countries (338bps) 261 Lower loan losses mainly found in Denmark, Sweden and the Baltic countries No losses occurred related to the Danish guarantee scheme (EUR Q1 2009 Q4 2009 Q1 2010 29m) 9 28 April 2010 First Quarter Report 2010
  • 10. Growth in impaired loans continues to level out Impaired loans, EURm Impaired loans gross up 5% to EUR 1 868 2 076 4,453m or 140 bps of total lending – 4% 1 116 in local currencies 1 849 2 372 2 377 7% in Q4, 9% in Q3 and 19% in Q2 Q1 2009 Q4 2009 Q1 2010 53% impaired loans are still performing Performing Non-performing Total allowances increased 9% to EUR Total allowances, EURm 2,423 838 921 Provisioning ratio continues to increase - 486 54% compared to 52% in Q4 1 502 946 1 385 Collective allowances increased 10% to EUR 921m – 38% of total allowances Q1 2009 Q4 2009 Q1 2010 Individual allowances Collective allowances Performing: Allowance established, payments made 10 28 April 2010 First Quarter Report 2010 Non-performing: Allowance established, full payments not made on due date
  • 11. Operating profit high and stable Operating profit, EURm 978 1.078 932 895 885 883 878 847 833 832 818 781 592 Q1/07 Q2/07 Q3/07 Q4/07 Q1/08 Q2/08 Q3/08 Q4/08 Q1/09 Q2/09 Q3/09 Q4/09 Q1/10 Operating profit Loan losses Write backs 11 28 April 2010 First Quarter Report 2010
  • 12. Continued delivery on long-term targets Risk-adjusted profit TSR 2007 - Q1 2010 - on track to reach 2013 target 20 2% 0 38.9% 38.0% -20 -40 Top quartile -60 -80 -100 Allied Irish Banks Bank of Ireland Intesa Sanpaolo DnBNOR Unicredit Santander Lloyds Barclays Commerzbank Swedbank Nordea Bank Societe Generale BNP Paribas Danske Erste Group RBS SHB SEB KBC BBVA Q4/08 Q1/09 Q2/09 Q3/09 Q4/09 Q1/10 Q107 Q207 Q307 Q407 Q108 Q208 Q308 Rolling f our quarter compared with FY 2006 EUR 1,957m Long-term target f or av erage y early growth 12 28 April 2010 First Quarter Report 2010 ¹Nordic peers: Danske Bank, DnB NOR, SEB, SHB, Swedbank
  • 13. Outlook 2010 Nordea expects the macro economic recovery to continue in 2010, but the development is still fragile and hence uncertainty remains Excluding currency effects in 2010, cost growth is expected to be broadly in line with 2009 – including the effects from growth and efficiency initiatives As previously stated, risk-adjusted profit is expected to be lower in 2010 compared to 2009, due to lower income in Treasury and Markets However, net loan losses in 2010 are likely to be lower than in 2009. Credit quality continues to stabilise, in line with the macroeconomic recovery 13 28 April 2010 First Quarter Report 2010
  • 14. Business development 14 28 April 2010 First Quarter Report 2010
  • 15. Continued strong customer demand in household segment Total income household The strong underlying customer segment, EURm volume- and margin development 784 766 765 continues Pressure on income from deposit remains The strengthened Nordea brand name continues to attract customers in Q1 2009 Q4 2009 Q1 2010 premium segments – confirms positive Deposit income Number of Gold customers, '000 trend 2,737 37,500 new Gold and Private Banking 2,579 2,700 customers in Q1 - 70% new customers in Nordea Market shares continue to improve Q1 2009 Q4 2009 Q1 2010 15 28 April 2010 First Quarter Report 2010
  • 16. Building strong relationships with key customers The 3600 meeting Increased customer activity Savings and investments 360-degree meetings at record levels Daily Planned pro-active sales Insurance banking Continued increase in number of transactions - funds, equity trading and Lending structured products Ensure all services provided by Nordea Customer satisfaction improving CSI index (aggregate) 2007- 2009 versus competitors 2007 2009 +0.9 Market position stronger than ever Nordea 70.6 71.5 71.2 -3.6 Peers 67.6 GAP 0.6 3.9 16 28 April 2010 First Quarter Report 2010
  • 17. Positive macro signs drives corporate activity Total income CMB and Large, Increased business confidence among EURm corporate customers in Q1 604 549 567 Lending volumes slightly up Lending margins continues to improve reflecting re-pricing of credit risk and higher liquidity premiums Q1 2009 Q4 2009 Q1 2010 Continued strong demand for risk management products Improved position in Corporate Banking markets reflecting current performance and competitive offering Strategy to build house-bank relations proven successful 17 28 April 2010 First Quarter Report 2010
  • 18. Institutional & International Banking Shipping, Oil Services & International – confidence returning to the market Somewhat increase in activity level Margins continued up in the quarter Financial Institutions – several mandates won Strong market standing enabled Nordea to further strengthen the franchise and gain market share Margins remain tight – income down 7% New European Markets – stabilising in the Baltic’s Growth continues in Poland Lending margins continue to increase in the Baltic countries Lower loan loss provisions in the Baltic countries 18 28 April 2010 First Quarter Report 2010
  • 19. Continued high customer activity within Capital Markets Products Product result CMP, EURm Increased competition and tightening of spreads across all products 472 390 356 Strong corporate demand for risk- management products despite decreasing market volatility Q1 2009 Q4 2009 Q1 2010 Increased ambition for equity products Nordea bond issues, EURm proven successful 6,241 5,275 Primary equity (IPO) activity picked up in Q1 2,014 Strong Nordic primary bond issuance Q1 2009 Q4 2009 Q1 2010 Domestic* Eurobonds** *All domestic bonds, Nordic market 19 28 April 2010 First Quarter Report 2010 ** All Eurobonds (EMTN), Nordic market
  • 20. Asset under Management at record level Asset under Management (AuM), EURbn AuM EUR 169bn 169 157 158 Up 7% or EUR 11.2bn in Q1 126 Net inflow EUR 3.1bn – 8% annualised 2007 2008 2009 Q1 2010 Increased market shares Net flows AuM, EURbn 3.5 3.1 2.9 2.8 0.9 Q1/09 Q2/09 Q3/09 Q4/09 Q1/10 Nordic Retail funds European Fund Distribution Nordic Private Banking International Private Banking Institutional customers Life & Pension 20 28 April 2010 First Quarter Report 2010
  • 21. High business activity within in Life & Pensions Gross Premiums Written, EURm Gross premiums written at record levels 1,398 Growth noted in all countries 1,222 1,105 GPW within unit-linked business at all time high Continued success within the Swedish ITP* Solid performance continued to build up Q1 2009 Q4 2009 Q1 2010 of financial buffers Total product result, EURm 96 87 41 Q1 2009 Q4 2009 Q1 2010 21 28 April 2010 First Quarter Report 2010 *Privately employed white collar workers pension scheme
  • 22. Nordea in a position of strength – implications from new regulatory proposals 22 28 April 2010 First Quarter Report 2010
  • 23. Strong capital position Capital ratios Q1 2010 13.6 11.2 Capital policy – 10.1 12.3 11.5 Basel II over the 9.0 business cycle 10.1 9.2 Core Tier 1 (excl. Tier 1 ratio Capital ratio hybrids) Transition rules Fully implemented Basel II 23 28 April 2010 First Quarter Report 2010
  • 24. A clear funding advantage 5-year secondary market spreads senior unsecured, bps 121 89 75 72 68 69 n.a. Nordea Nordic peers Source: Bloomberg as of 29th March 2010, BofA Merrill Lynch 24 28 April 2010 First Quarter Report 2010
  • 25. Nordea one of the most stable banks in Europe - low volatility in operating profit Quarterly variation operating profit*, % >250 183 156 59 38 18 14 Nordea Average European Nordic peers** Peers 25 28 April 2010 First Quarter Report 2010 * Calculation based on covariance of 12 quarters operating profits 2007-2009 ** Nordic peers: Danske Bank, DnB NOR, SEB, SHB, Swedbank
  • 26. Nordea fully support regulatory efforts Each element in the proposals seem logical and right but the combined effects could impact customers and harm economic growth Need for further analysis and calibration Quality is more important than speed when implementing new regulations Flexibility of the implementation timetable First proposal First proposal Second proposal Final Basel III frame Basel comm. EU commission Basel comm. ? work to be decided Consultative Consultative Implementation Implementation period 1 period 2 ? Phase 1 Phase 2 Dec 2009 April 2010 Aug 2010 Dec 2010 2011-2012 26 28 April 2010 First Quarter Report 2010
  • 27. Successful start of the Prudent growth strategy 27 28 April 2010 First Quarter Report 2010
  • 28. Moving from “profitable organic growth” via “middle of the road” to “prudent growth” Middle of the Profitable organic growth Prudent growth road Great 07 08 09 10 11 12 Nordea Next level strategy based Organic growth strategy on stronger position Keep income growth momentum Group initiatives Cost, risk and Next generation of launched to support capital take the initiatives launched the strategy lead Enable us to accelerate out of the crisis 28 28 April 2010 First Quarter Report 2010
  • 29. Next generation of Group initiatives support “prudent growth” Increase business with Exploit global Supplement Nordic existing Nordic customers and European growth through and attract new customers business lines investments in New European Markets 1. Future distribution 6. Growth plan Poland 2. New customer acquisition 3. Growth plan Finland 4. Growth plan CMB Sweden 5. Customer-driven Markets business 7. Top league IT and operations 8. Product platforms 9. Infrastructure upgrade Take Nordea to the next level of operational efficiency, support sustained growth 29 28 April 2010 First Quarter Report 2010
  • 30. Group initiatives to support long-term target of doubling Risk-adjusted profit in seven years Future distribution Risk adjusted profit, EURm New customer acquisition 3,914 10% CAGR Growth plan Finland required CMB Sweden 2,786 Customer driven Markets business 2,239 2,279 1,957 Growth plan Poland Top league IT performance Product platforms Infrastructure upgrade 2006 2007 2008 2009 2010 2011 2012 2013 30 28 April 2010 First Quarter Report 2010
  • 31. Activities related to the initiatives are well on track and have started in all areas Future distribution 10 branches transformed to new branch format Number of 360-degree advisory meetings up 60% in new format Time spent on direct customer interaction up 6% Growth in number of customers Steady inflow – 37,500 new Gold and Private Banking customers Growth Plan Finland More than 130 new advisors and specialist recruited Total income in Nordic Banking Finland up 2% 31 28 April 2010 First Quarter Report 2010
  • 32. Activities related to the initiatives are well on track and have started in all areas Growth Plan Corporate Merchant Banking (CMB) Sweden Increased share of wallet – cash management mandates won Growth Plan Poland Preparatory work develops according to plan for new branch openings in the latter part of 2010 Dedicated teams formed to capture potential in local large cap – first deals closed Efficiency and foundation A renewed IT-contract with IBM paving the way to efficiency gains and a stronger IT foundation Lean IT project proceeding according to plan 32 28 April 2010 First Quarter Report 2010
  • 33. Key messages Strong result Income up 7% Underlying expenses down 2% Loan losses 37bps (52bps) Operating profit up 48% Risk-adjusted profit up 27% - on track toward long-term target Increased inflow of new customers – confirms the positive trend 12.500 new Gold and Private Banking customers per month – of which 70% new customer in Nordea Focus on Prudent growth and next generation of growth initiatives Activities related to the initiatives are well on track and have started in all areas 33 28 April 2010 First Quarter Report 2010