1. What is Conflict Noorulhadi (MS, M.com) GCMS Peshawar [email_address]
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Hinweis der Redaktion
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1. These methods and information regarding the methods on subsequent slides are taken from the book by S. Thomas Foster, Managing Quality: An Integrative Approach .
Passive conflict resolution is the most common method. The leader may not want to get involved or may feel that the workers are better off working the problem out on their own. Win-win - “One form of this is called balancing demands. This happens when the manager determines what each person in the conflict wants as an outcome and looks for solutions that can satisfy the needs of both parties.” (Foster)